CSA Travel Protection

www.csatravelprotection.com
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CSA Travel Protection Reviews

Updated June 19, 2015
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3.3
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Recommend to a friend
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Thierry Depois
6 Ratings

17 Employee Reviews

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  1. Customer Service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative II in San Diego, CA
    Former Employee - Call Center Representative II in San Diego, CA

    I worked at CSA Travel Protection full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    CSA Travel Protection as a whole was a pretty great company to work for. Great benefits, annual reviews for potential raises, occasional company wide raises, great parties for team morale, beautiful facilities, and opportunities for movement and growth.

    Cons

    The Customer Service Rep. job itself was very repetitive and the starting hourly pay was low for the job requirements, which included keeping calls under six minutes and going over insurance policy coverage without being detrimental. You also had to meet with you team lead once a week or every other week and listen to your phone calls for feedback.

    Advice to Management

    Make the 1:1 call reviews less painful. My old colleagues and I would talk about how embarrassing it was to listen to our phone calls. I understand that doing this is best for quality assurance so I don't really know what changes could be made but the job was just not for me.


  2. Claims Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSA Travel Protection full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Easy Job, with high pay and good benefits. Most of the staff is complete self-sufficient, making the day to day tasks pretty simple.

    Cons

    Too many products, and too many procedures to remember make both hiring and staff development very difficult. Little room for growth.

    Advice to Management

    Work on creating an effective career development program to drive productivity and staff engagement. It's easy to get very comfortable.


  3. Great beginning. . .. . . .

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA

    I have been working at CSA Travel Protection

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good schedule. . . . . . .

    Cons

    Drama amongst the employees. . . .


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Overall OK place to work, although depends on what you're looking for...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in San Diego, CA
    Former Employee - Anonymous in San Diego, CA

    I worked at CSA Travel Protection full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - Flexible hours and good break rooms that yes have free coffee and bagels on some days - Relaxed dress code although if you feel like more of the professional type this is a bit of a negative. - Friendly people and atmosphere

    Cons

    - Pay. CSA has recently implemented a monthly bonus program based on 5 variables such as attendance etc. However, this is somewhat deceptive as the salary/hourly rates are LOW compared to the industry.The pay scale is almost nonexistent as well, which means you could be working 8 years here and your income level won't be much higher than your 1st year. In order to differentiate yourself in the insurance world and make money be sure to get your licenses and certifications and stand out. Longevity only goes so far. - Although there is not to much favoritism at CSA, the level of recognition/reward is weak compared to what you may contribute or how hard you work. For instance, you could present a significant idea to help the company's bottom line, but depending on other employees contributions you may not receive much recognition other than a simple golf clap at the company's quarterly meeting.


  6. Great experience to take with you for a career elsewhere.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at CSA Travel Protection full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good work/life balance, benefits, atmosphere, management support and advancement opportunities. Also, customer service reps are not held to sales quotas. Service is more informational.

    Cons

    Pay is low compare to other companies in the same industry.


  7. Enjoyable - decent for a starting gig, hard to see myself there long-term

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at CSA Travel Protection

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Casual attire, family-like atmosphere throughout the entire company, and a great work-life balance.

    Cons

    Compensation is fairly low relative to other companies and practices don't seem to be up to date with the rest of the industry.


  8. Employed as a temp for 6 months.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSA Travel Protection

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Casual attire and a very flexible schedule

    Cons

    Not a lot of room for growth within the company.


  9. This job is a joke (customer service)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at CSA Travel Protection full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, casual dress code, free coffee

    Cons

    If their HR department ever had people sit in on the CSD meetings unnoticed, they would be shocked by just how "casual" the employees actually are. The other big con of this job is the percentage of angry customers you talk to on the phone everyday that did not bother to read any of their policy information to find out what they actually have coverage for. It is no wonder that the turnover rate appears to be about 40 to 50 percent within the first six months. If you have other options, I suggest you choose a different company.


  10. Helpful (1)

    Lots of flexibility for work / life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at CSA Travel Protection full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Focused environment but also a lot of flexibility when it comes to hours. The attire is also very relaxed.

    Cons

    Not many opportunities to grow within the company. Not the greatest place to lead a career but a good place to start out. Not much of a pay scale either. Whether you are there 2 years or 10 years your salary will be very similar

    Advice to Management

    Give more incentives for rewards / bonuses and pay employees better since compared to other insurance companies in San Diego, CSA is rated very low when it comes to compensation


  11. It is a good starter company to work in.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web Programmer in San Diego, CA
    Current Employee - Web Programmer in San Diego, CA

    I have been working at CSA Travel Protection full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Very flexible with work schedule.

    Cons

    Not enough communication on projects. Big employee turn-around in most departments.



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