CSA Travel Protection

  www.csatravelprotection.com
  www.csatravelprotection.com

CSA Travel Protection Reviews

Updated September 25, 2014
Updated September 25, 2014
13 Reviews
2.9
13 Reviews
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Thierry Depois
4 Ratings

Employee Reviews

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  1.  

    Great experience to take with you for a career elsewhere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at CSA Travel Protection full-time (more than 3 years)

    Pros

    Good work/life balance, benefits, atmosphere, management support and advancement opportunities. Also, customer service reps are not held to sales quotas. Service is more informational.

    Cons

    Pay is low compare to other companies in the same industry.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Enjoyable - decent for a starting gig, hard to see myself there long-term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at CSA Travel Protection

    Pros

    Casual attire, family-like atmosphere throughout the entire company, and a great work-life balance.

    Cons

    Compensation is fairly low relative to other companies and practices don't seem to be up to date with the rest of the industry.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Employed as a temp for 6 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSA Travel Protection

    Pros

    Casual attire and a very flexible schedule

    Cons

    Not a lot of room for growth within the company.

    Doesn't Recommend
    Approves of CEO
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  5.  

    This job is a joke (customer service)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at CSA Travel Protection full-time (less than an year)

    Pros

    Good benefits, casual dress code, free coffee

    Cons

    If their HR department ever had people sit in on the CSD meetings unnoticed, they would be shocked by just how "casual" the employees actually are. The other big con of this job is the percentage of angry customers you talk to on the phone everyday that did not bother to read any of their policy information to find out what they actually have coverage for. It is no wonder that the turnover rate appears to be about 40 to 50 percent within the first six months. If you have other options, I suggest you choose a different company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Lots of flexibility for work / life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA

    I have been working at CSA Travel Protection full-time (more than an year)

    Pros

    Focused environment but also a lot of flexibility when it comes to hours. The attire is also very relaxed.

    Cons

    Not many opportunities to grow within the company. Not the greatest place to lead a career but a good place to start out. Not much of a pay scale either. Whether you are there 2 years or 10 years your salary will be very similar

    Advice to ManagementAdvice

    Give more incentives for rewards / bonuses and pay employees better since compared to other insurance companies in San Diego, CSA is rated very low when it comes to compensation

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    It is a good starter company to work in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Programmer in San Diego, CA
    Current Employee - Web Programmer in San Diego, CA

    I have been working at CSA Travel Protection full-time (more than 8 years)

    Pros

    Very flexible with work schedule.

    Cons

    Not enough communication on projects.
    Big employee turn-around in most departments.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Ok place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims in San Diego, CA
    Former Employee - Claims in San Diego, CA

    I worked at CSA Travel Protection full-time

    Pros

    Friendly co workers, casual atmosphere and nice building. The supervisors and managers are nice and always willing to help. The benefits are also very good. Overall, it is a stable job with good benefits, especially if you are a HS graduate or a college grad with a degree that is not very marketable.

    Cons

    The pay is very low especially considering the expectations. There is also high turnover in claims/ customer service so there is a feeling that the company is always understaffed and trying to catch up. There is a lot of overtime on the claims department and like others mentioned before not much in the way of career advancement.

    Doesn't Recommend
  9.  

    IT much improved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Architect in San Diego, CA
    Current Employee - Software Architect in San Diego, CA

    I have been working at CSA Travel Protection full-time (more than 3 years)

    Pros

    Lots of opportunities for people with the talent in IT (it's primarily a Java/MSSQL shop).

    CSA has shifted rapidly away from dated technologies to a strong SOA based architecture. The IT problems listed on here from a couple years ago before I joined have been purged or left behind. Good team, almost no turnover in the last couple years. Huge business partners that bring big volume and technical challenges.

    Cons

    The business is complicated. As others have mentioned, new people have a lot to learn in the first year. You really can't just code, you need to understand the business as well.

    Moving to a new office next year, no more panoramic canyon view.

    Recommends
    Positive Outlook
  10.  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer in San Diego, CA
    Former Employee - Software Engineer in San Diego, CA

    I worked at CSA Travel Protection

    Pros

    Work is not challenging and repetitive.
    Job security if you want to work with ancient technology.

    Cons

    No career path, deals with shitty bosses, no encouragement for researching new technology.

    Advice to ManagementAdvice

    be prepared to be a robot and follow all instructions from the boss. Do no come up with new ideas because that will not be respected at all.

    Doesn't Recommend
    No opinion of CEO
  11.  

    The employer of choice in San Diego? Get ready to drink the kool-aid....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at CSA Travel Protection

    Pros

    Free Cookies
    Nice view from the building of the Interstate
    Friendly people
    Decent PTO/Vacation rates for first year employees
    Great people watching
    Interesting stories for future coworkers

    Cons

    The employer of choice in San Diego..... no one in San Diego has even heard of this company.

    In the first year you learn about the company, the industry and operations after that you realize you've learned everything there is to learn. You then spend the rest of your time redoing the same projects over and over again. This company is in the dark ages and you spend much of your time overcompensating for poor business systems and even poorer business practices. Upper management was distrustful and out of touch with workers.

    Everyone in upper management has either done serious booty kissing or must have KGB like secrets on the company. If you are in upper management don't get to comfy in that fancy chair...they recycle through executives like it is going out of style.

    The pay is poor and your often wonder how certain people manage to keep their jobs. You are lucky if half the people you encounter operate in a professional manner.

    Bottom line is that if you are smart you'll be gone in a couple of years. However the plus side is you will leave with ridiculous stories that will make your future coworkers laugh so hard they will cry.

    Advice to ManagementAdvice

    Stop drinking your own kool-aid like it is champagne. Wake up and weed through the positions that you have at the main office. Your sales staff is laughable and are really just glorified Customer Service associates. Stop making so many changes to the products and if they really don't work then stop selling them.

    Doesn't Recommend
    Disapproves of CEO

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