CSAA Insurance Group Reviews

Updated February 3, 2015
2 reviews filtered by
  • Mount Laurel, NJ
  • Any Job Title
2.9
2 Reviews
Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
1 Rating

2 Employee Reviews

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  1. Helpful (5)

    GOOD COMPANY WITH LACK OF MOBILITY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Mount Laurel, NJ
    Current Employee - Claims Adjuster in Mount Laurel, NJ

    I have been working at CSAA Insurance Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent salary with good benefits... decent annual bonus... great people to work with... coworkers can become like family

    Company has great volunteer/community service programs as well as donation matching program

    Company has started to take initiative in bringing employees together for social gatherings. Creates a better work environment

    cash incentives for good results

    Cons

    High expectations and demands with a heavy work load with no time to actually deliver high customer service standards... poor business model using adjusters as call center reps who ultimately cannot adjust claims because management is only concerned with the call center aspects and results.

    Trying to get promoted is like being a crab in a barrel... highly competitive with so many reps and not many open positions... it may be easier to get promoted as an outside employee than as an internal one... favoritism and lack of communication between management. Under the right supervisor you can make it far but if not you will be stuck in your position

    Call center environment... there are waves of micromanagement tendencies...

  2. Pro Management over worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Damage Representative in Mount Laurel, NJ
    Former Employee - Senior Damage Representative in Mount Laurel, NJ

    I worked at CSAA Insurance Group full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    company car freedom 401k

    Cons

    60 to 70 hour work week pro heath insurance

    Advice to Management

    Need to get back bone

CSAA Insurance Group Photos

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