CSAA Insurance Group

  csaa-insurance.aaa.com
  csaa-insurance.aaa.com

CSAA Insurance Group Reviews

Updated November 12, 2014
Updated November 12, 2014
428 Reviews
2.8
428 Reviews
Rating Trends

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Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
79 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Peoria, AZ
    Current Employee - Customer Service in Peoria, AZ

    I have been working at CSAA Insurance Group full-time (less than an year)

    Pros

    For not having a degree the starting salary is pretty good. Meeting new people everyday and the training about insurance is top par. They promise a lot about moving up as long as your numbers are good.

    Cons

    This is a call center position. They do have a high rate of turnover. Long hours and it gets pretty boring after a while.

    Advice to ManagementAdvice

    Have more incentives for people to move up.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than an year)

    Pros

    Having just celebrated its 100th anniversary, CSAA Insurance Group is growing and is a vibrant place to work. It's nice to see the company invest significantly in technology upgrades. The company also has an active volunteerism program, robust wellness initiatives, excellent professional development programs/classes and a strong focus on diversity and inclusion.

    Cons

    Although it's an exciting time, workload can be challenging given all the transformational programs and projects in flight right now.

    Advice to ManagementAdvice

    Continue to be focused on the company's culture; it's a great asset!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Homeowners Service Agent in Oklahoma City, OK
    Former Employee - Homeowners Service Agent in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (more than an year)

    Pros

    Awesome Company. Great pay benefits. Vacations. Nice calm atmosphere. Advancement is easy and encouraged.

    Cons

    Call center environment. Elevator was slow. Had to walk OFF the property at break to smoke...BIG PARKING LOT TO WALK ACROSS

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    company offers heavy work load with unrealistic goals to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (more than 5 years)

    Pros

    I enjoyed working here because people that work here are generally kind and love their work, like family. Company offers great benefits and wonderful volunteer programs. An organization that cares about their employees.

    Cons

    Due to top management inefficiency that results in constant re-organizations, work load is increasing and job is becoming more stressful.

    Advice to ManagementAdvice

    Due to top management inefficiency that results in constant re-organizations, it results in an unrealistic workload with outrageous expectations to go along with it. Commit to the more important project and see them through. Also, don't become part of the problem by sending jobs overseas but be part of the solution.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Company is slowly spiraling towards bankruptcy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Walnut Creek, CA
    Current Employee - Data Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Very laid back environment, this can be both a pro and a con, depending on your perspective. There are times it makes it nice to work here, but be prepared to have every project you work on fail, and be prepared to work with grossly incompetent people who will never get reprimanded or fired. In fact they will get raises and promotions at the same rate as everyone else based solely on tenure.

    Cons

    Company is slowly going under. Large companies don't go bankrupt overnight, it is a long, slow, painful process. The company has not kept up with the times. No internet capabilities, no mobile capabilities, no new strategies, no national ad campaign, billing an payments is a mess, telephony is a mess, product management has no vision, no use of algorithms or analytics, basic reporting and metric tracking is a huge mess. This company is being run like a regional insurance company from the 90's.

    Advice to ManagementAdvice

    The C suit and the board are primarily focused on syphoning money out of the company while it is going under. They force large contracts with vendors who they have an interest in, and stand to gain from the transactions. If they wanted to make a difference, I would suggest modernizing the company on all fronts. They claim this is a priority, but these projects move so slowly that we actually fall further behind in the process. The members of the BOD who actually care about the company should fire the CEO & CIO, and force out the other board members who are syphoning money from the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Too much leadership fever, not enough focus on hard skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Analyst
    Current Employee - Insurance Analyst

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    They make a big deal out of their culture of diversity, caring, and relationship driven business model. So no one is going to be overtly nasty to you. In fact, generally people are quite friendly, which is crucial considering you spend about a third of your life with these people.

    Cons

    This culture of friendliness fosters a haven for incompetent people. As a result, the pay scale is rather flat for outstanding employees and the below mediocre ones. Also, they have 'leadership' fever. Once you get to a certain point in your career, you are supposed to make a choice between the individual contributor route or management route. It doesn't matter how outstanding you are as an individual contributor, if you are not perceived to possess certain 'soft' skills, you are not going to make management. At the same time, there is an incredible barrier for individual contributors to be promoted after a certain point. There are only a handful of analysts with similar mapping to lvl 1 manager, but the number of lvl 1 managers outweighs number of these analysts at least 2 to 1.
    As a result of this, a lot of analysts focus on people and project management skills, or rather managing up, instead of putting in the necessary work to hone their technical skills. But that's ok, because delegation is a crucial leadership skill here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (more than an year)

    Pros

    I enjoyed working for the company

    Cons

    There were not a lot of opportunities for movement

    Doesn't Recommend
    No opinion of CEO
  9.  

    Safe and Stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Predictive Modeler in Walnut Creek, CA
    Current Employee - Predictive Modeler in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than an year)

    Pros

    The office culture is nice. It is very hard to get fired since they are focused on keeping people for the long run.

    Cons

    It is very hard to get fired since they are focused on keeping people for the long run. Therefore, accountability is not stressed and metiocrity, even total failure, is tolerated. It cascades into all aspects of the business and the data situation is horrendous. They are trying to adapt to a 5 year old technology, which tells you where they are now today.

    Advice to ManagementAdvice

    Get some better data governance and management. It means that the workers cannot achieve their best because they have to stoop low to the company's level and base capabilities. It is kind of sad that they cant even get their numbers to add and subtract correctly...

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great place to work. I worked at the Oklahoma City branch from October 2013 to May 2014

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Oklahoma City, OK
    Former Employee - Claims Adjuster in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (less than an year)

    Pros

    I enjoyed working at AAA. The culture rewards quick minded workers, which was suited to me. Each of the supervisors I had (Brian Glut and Adam Terneus) were competent, intelligent, professional, and friendly in their own way. I have a general disdain for stupidity in leadership, and our management was always great.

    Professional growth is a focus, and they outline the ways in which you can be successful well.
    AAA had a pretty good benefit and PTO structure.
    The culture was also a very positive exprience for me. It never felt dreary, and they were clearly going for a "cool place to work" feel.
    I made about 17.50/hr at AAA as a claims adjuster

    Cons

    I was constantly talking on the phone, which may be good for some but was not ideal for me
    It was a community based working environment, which means you pick up the slack for lazy or incompetent adjusters.
    People yell at you when claims don't turn out how they want. I didn't mind this so much because I found humor in it, but it could be bad if you don't handle confrontation well.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at CSAA Insurance Group full-time (more than 10 years)

    Pros

    The front line agents that are just trying to make a living

    Cons

    Leadership and visions. Some leaders are not even known because they sit in their office all day

    Advice to ManagementAdvice

    Don't hide things from the employees. They will hide things until after employee survey is done so they make sure they get a good results. The only reason this is important is for the leadership bonuses, which front line agents don't see. But management will be very touchy with the thousands they get for their bonus.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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