CSAA Insurance Group Reviews

Updated April 19, 2015
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2.9
453 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
90 Ratings

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)

Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at CSAA Insurance Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Member commitment! Absolutely every person who works for CSAA/AAA is there because they are laser-focused on putting Members First.

    Cons

    Unfortuantely, I must agree with a majority of the raters--management was an issue. That said, the same thing is said of just about every organization and that would be correct. At the end of the day, leadership must address issues and flip dilemmas where staff cannot. During the time that I was there, the dilemma was (and apparently continues to be) the cycle of hiring & layoffs.

    Advice to Management

    Forecast better to minimize the people impacts. Your brand as good place to work will continue to erode.

  2. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at CSAA Insurance Group full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work and grow

    Cons

    Nothing comes to mind about working here

  3. Helpful (1)

    Best place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Everyone is sincere and nice. I'm truly proud to work for the company. The culture is full of integrity, talent, and work ethic.

    Cons

    No gym inside the building

    Advice to Management

    Training needs to be a few weeks longer. Too much learning from mistakes.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Well-established company full of smart, caring people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - A well-established (100 year old) company with a lot of room for market expansion
    - A lot of super-smart people who actually care about the people they work with
    - A values-driven culture that's centered on caring, volunteerism, and wellness
    - Loads of opportunities to learn new things, take on special projects, expand your role, and build a career
    - Recent upgrades to technology create consistency and a platform for growth
    - Relatively stable leadership team, many with decades of tenure
    - Top-notch benefits (6% match for your 401k, company match on charitable donations, time off for volunteering, great vacation plan, etc.) and generous bonus plan
    - Regular chats with leaders, town halls, and social events

    Cons

    - A lot of red tape, politics, and resistance to large-scale change (similar to other large companies)
    - Legitimate concerns about the future of P&C insurance with ride-sharing, autonomous cars, etc.
    - Some managers and supervisors are less talented when it comes to leadership skills
    - Base salaries are just average - may not be able to keep employees if the labor market changes
    - Complicated relationship with the AAA federation and other AAA insurers

    Advice to Management

    - Come up with an answer to the huge insurance industry threats (new products, new markets, etc.)
    - Keep an eye on employee salaries to make sure they remain competitive with the market
    - Take swift action on managers with poor reputations, low engagement, and trouble keeping employees
    - Work quickly to build that innovative culture that everyone's talking about

  6. Great people and lots of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    People really care about helping others
    Smart co-workers
    Culture continues to get better
    Volunteerism is important to the company and supported

    Cons

    There are a lot of things going on at once. People do not say "no" to requests and there are multiple number one priorities.

  7. Great experience and learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training. Promotes from within

    Cons

    Tough underwriting on the insurance products

  8. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Talented people who are fun to work with
    Great salary and benefits
    Strong, values-based culture
    Community involvement is fantastic - from paid time off to volunteer to matching employee donations
    Increasingly holding people accountable -- while also accepting that sometimes people make mistakes (tough to balance)
    Significant investments in technology
    Stable leadership and clear strategy
    Opportunities to grow and learn through online courses, mentoring, etc.
    Strong focus on serving AAA members

    Cons

    There is a lot of hard work going on and leaders need to continue to recognize their employees. Some are better than others on this front.

    Advice to Management

    Communication is key to driving success on our strategies

  9. Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Administrator in Jacksonville, FL
    Former Employee - Database Administrator in Jacksonville, FL

    I worked at CSAA Insurance Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice people who are determined to work hard

    Cons

    I didnt earn that much money

    Advice to Management

    More free time

  10. Overall rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at CSAA Insurance Group

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good values, compensation was on par with others in the area.

    Cons

    A management team that escapes accountability.

    Advice to Management

    Walk the talk when it comes to ethics and conflicts of interest.

  11. Helpful (5)

    I should have listened to the negative reviews on Glassdoor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unfortunately, not any that you can't find with another employer. The people are friendly on the surface, not sure about true motives.

    Cons

    Quite possibly one of the most unprofessional, negative, political places I have worked. Read the other negative reviews carefully and listen to them.

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