CSAA Insurance Group

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  csaa-insurance.aaa.com

CSAA Insurance Group Reviews

Updated November 23, 2014
Updated November 23, 2014
430 Reviews
2.8
430 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
81 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Peoria, AZ
    Current Employee - Customer Service in Peoria, AZ

    I have been working at CSAA Insurance Group full-time (less than an year)

    Pros

    For not having a degree the starting salary is pretty good. Meeting new people everyday and the training about insurance is top par. They promise a lot about moving up as long as your numbers are good.

    Cons

    This is a call center position. They do have a high rate of turnover. Long hours and it gets pretty boring after a while.

    Advice to ManagementAdvice

    Have more incentives for people to move up.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than an year)

    Pros

    Having just celebrated its 100th anniversary, CSAA Insurance Group is growing and is a vibrant place to work. It's nice to see the company invest significantly in technology upgrades. The company also has an active volunteerism program, robust wellness initiatives, excellent professional development programs/classes and a strong focus on diversity and inclusion.

    Cons

    Although it's an exciting time, workload can be challenging given all the transformational programs and projects in flight right now.

    Advice to ManagementAdvice

    Continue to be focused on the company's culture; it's a great asset!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Awesome Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Homeowners Service Agent in Oklahoma City, OK
    Former Employee - Homeowners Service Agent in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (more than an year)

    Pros

    Awesome Company. Great pay benefits. Vacations. Nice calm atmosphere. Advancement is easy and encouraged.

    Cons

    Call center environment. Elevator was slow. Had to walk OFF the property at break to smoke...BIG PARKING LOT TO WALK ACROSS

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    company offers heavy work load with unrealistic goals to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (more than 5 years)

    Pros

    I enjoyed working here because people that work here are generally kind and love their work, like family. Company offers great benefits and wonderful volunteer programs. An organization that cares about their employees.

    Cons

    Due to top management inefficiency that results in constant re-organizations, work load is increasing and job is becoming more stressful.

    Advice to ManagementAdvice

    Due to top management inefficiency that results in constant re-organizations, it results in an unrealistic workload with outrageous expectations to go along with it. Commit to the more important project and see them through. Also, don't become part of the problem by sending jobs overseas but be part of the solution.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Company is slowly spiraling towards bankruptcy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Walnut Creek, CA
    Current Employee - Data Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Very laid back environment, this can be both a pro and a con, depending on your perspective. There are times it makes it nice to work here, but be prepared to have every project you work on fail, and be prepared to work with grossly incompetent people who will never get reprimanded or fired. In fact they will get raises and promotions at the same rate as everyone else based solely on tenure.

    Cons

    Company is slowly going under. Large companies don't go bankrupt overnight, it is a long, slow, painful process. The company has not kept up with the times. No internet capabilities, no mobile capabilities, no new strategies, no national ad campaign, billing an payments is a mess, telephony is a mess, product management has no vision, no use of algorithms or analytics, basic reporting and metric tracking is a huge mess. This company is being run like a regional insurance company from the 90's.

    Advice to ManagementAdvice

    The C suit and the board are primarily focused on syphoning money out of the company while it is going under. They force large contracts with vendors who they have an interest in, and stand to gain from the transactions. If they wanted to make a difference, I would suggest modernizing the company on all fronts. They claim this is a priority, but these projects move so slowly that we actually fall further behind in the process. The members of the BOD who actually care about the company should fire the CEO & CIO, and force out the other board members who are syphoning money from the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Too much leadership fever, not enough focus on hard skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Analyst
    Current Employee - Insurance Analyst

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    They make a big deal out of their culture of diversity, caring, and relationship driven business model. So no one is going to be overtly nasty to you. In fact, generally people are quite friendly, which is crucial considering you spend about a third of your life with these people.

    Cons

    This culture of friendliness fosters a haven for incompetent people. As a result, the pay scale is rather flat for outstanding employees and the below mediocre ones. Also, they have 'leadership' fever. Once you get to a certain point in your career, you are supposed to make a choice between the individual contributor route or management route. It doesn't matter how outstanding you are as an individual contributor, if you are not perceived to possess certain 'soft' skills, you are not going to make management. At the same time, there is an incredible barrier for individual contributors to be promoted after a certain point. There are only a handful of analysts with similar mapping to lvl 1 manager, but the number of lvl 1 managers outweighs number of these analysts at least 2 to 1.
    As a result of this, a lot of analysts focus on people and project management skills, or rather managing up, instead of putting in the necessary work to hone their technical skills. But that's ok, because delegation is a crucial leadership skill here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (more than an year)

    Pros

    I enjoyed working for the company

    Cons

    There were not a lot of opportunities for movement

    Doesn't Recommend
    No opinion of CEO
  9.  

    Safe and Stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Predictive Modeler in Walnut Creek, CA
    Current Employee - Predictive Modeler in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than an year)

    Pros

    The office culture is nice. It is very hard to get fired since they are focused on keeping people for the long run.

    Cons

    It is very hard to get fired since they are focused on keeping people for the long run. Therefore, accountability is not stressed and metiocrity, even total failure, is tolerated. It cascades into all aspects of the business and the data situation is horrendous. They are trying to adapt to a 5 year old technology, which tells you where they are now today.

    Advice to ManagementAdvice

    Get some better data governance and management. It means that the workers cannot achieve their best because they have to stoop low to the company's level and base capabilities. It is kind of sad that they cant even get their numbers to add and subtract correctly...

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Management !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Total Loss Adjuster in Colorado Springs, CO
    Current Employee - Total Loss Adjuster in Colorado Springs, CO

    I have been working at CSAA Insurance Group full-time (more than 10 years)

    Pros

    Salary. Used to be a good place to work for.

    Cons

    4 out of 5 supervisors got their position because of their "friendship" or direct relatives who are managers or supervisors, most of the time, "the protected" employees are the worst in every aspect.
    Top performers are considered complainers. Top performers are expected to do their own job and the job of the "protected employees" so friends and relatives of management don't look bad.

    Advice to ManagementAdvice

    Company is changing for the worse. You need to start looking at mangers and supervisors, then employees.
    DONT FIRE EMPLOYEES JUST BECUSE THEY ARE OVER 50 YEARS OLD.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Just Don't Do It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    They will bring in food every blue moon and hand out candy like we're children.

    Cons

    In my years of working in the insurance industry I've never experienced a company like this. There are so many morons who are supervisors and managers you have no idea how they even put their clothes on in the morning. I truly believe you get promoted for being a moron or a friend of the moron (which makes you a moron) as the morons do not want the good employees to promote. The reason for this is simply the morons do not want to work so they pass everything over to the good employees to do for them. Oh and if you're gay congratulations you will be hired immediately even if you too are in in fact a moron. Actually they probably prefer you to be one. Nobody likes working here that has any brain capacity because you have to listen to endless droning meetings by more morons who are supposed to know what they are talking about but they don't. They purchased the CAS system which is supposed to make claims easier for the adjusters however anyone who works in claims knows that's bs because the stupid system asks you to type the same thing in 5 times on 5 different screens. Oh and on top of the pointless screens you still have to put everything in your notes so make that 6 screens with the same information. Oops sorry I forgot about linking documents so 7 screens. Anyway you get he idea.

    Advice to ManagementAdvice

    I don't know what to say except thanks for mediocre paycheck for doing mine and my bosses work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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