CSAA Insurance Group

  www.aaa4insurance.com
  www.aaa4insurance.com
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CSAA Insurance Group Reviews

Updated September 24, 2014
Updated September 24, 2014
413 Reviews
2.8
413 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
72 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst  in  Walnut Creek, CA
    Former Employee - Senior Business Analyst in Walnut Creek, CA

    I worked at CSAA Insurance Group as a contractor for less than a year

    Pros

    Newer technology being adopted and a few great managers (most under 2 years at this organization)

    Cons

    Incompetent managers not being terminated for nepotism or politics.

    Advice to ManagementAdvice

    Include outside consultants in performance reviews of managers regarding hard and soft skills. Unqualified Managers lack both leadership and technical skillets to accomplish C level strategies. Severe lack of insight due to minimal reporting from old manual methods.

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Great place to work. I worked at the Oklahoma City branch from October 2013 to May 2014

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Oklahoma City, OK
    Former Employee - Claims Adjuster in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time for less than a year

    Pros

    I enjoyed working at AAA. The culture rewards quick minded workers, which was suited to me. Each of the supervisors I had (Brian Glut and Adam Terneus) were competent, intelligent, professional, and friendly in their own way. I have a general disdain for stupidity in leadership, and our management was always great.

    Professional growth is a focus, and they outline the ways in which you can be successful well.
    AAA had a pretty good benefit and PTO structure.
    The culture was also a very positive exprience for me. It never felt dreary, and they were clearly going for a "cool place to work" feel.
    I made about 17.50/hr at AAA as a claims adjuster

    Cons

    I was constantly talking on the phone, which may be good for some but was not ideal for me
    It was a community based working environment, which means you pick up the slack for lazy or incompetent adjusters.
    People yell at you when claims don't turn out how they want. I didn't mind this so much because I found humor in it, but it could be bad if you don't handle confrontation well.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great Company, Some departments need better structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Homeowner Claims  in  Oklahoma City, OK
    Current Employee - Homeowner Claims in Oklahoma City, OK

    I have been working at CSAA Insurance Group full-time for more than 3 years

    Pros

    AAA is a very diverse company to work for, they offer good benefits, a nice amount of paid time off, annual profit bonus, and the atmosphere is very nice.

    Cons

    The department I worked in was not as organized as others and extremely under staffed. A high turn over will remain until this department organizes itself better.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Walnut Creek, CA
    Current Employee - Business Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time for more than 5 years

    Pros

    Life work balance, great career development programs

    Cons

    Slow pace for changes, people are not always being held accountable for their actions, poor change management and project management

    Advice to ManagementAdvice

    It will be helpful to bring the right people in the right place. Sometimes incompetency creates frustration, lowers standards and employee morale.

    Recommends
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    CSAA is on the way out of the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Colorado Springs, CO
    Former Employee - Claims Adjuster in Colorado Springs, CO

    I worked at CSAA Insurance Group full-time for more than 3 years

    Pros

    Good benefits if you can handle the environment. But as with any corporation today benefits are going by the wayside.

    Cons

    Management at this company needs improvement- if they have to find another job they will be in for a BIG surprise.THe company waited too long to upgrade the systems (when I worked there I worked on over 10 different systems one being DOS ) and are behind the 8 ball now. They purchased an off the shelf software that will not meet the company needs even with customization.
    It is too bad the insurance side of the house is not run like the roadside assistance company.

    The company does endorse diversity but practices age discrimination. As a San Francisco based company they are gay centric, which is okay but not to the exclusion of others. They used to treat the employees better but recently have done less and less ( like giving only one person a bonus versus dividing the large amount amongst more employees) and this really affects the morale on the floor. IT IS A CALL CENTER - and they want to shortcut in claims. In the 15+ years of working in claims I never had a DOI complaint but the new younger (translate FAST) employees have them all the time. Claims requires experience and if you don't retain experience it will rapidly become apparent to the members.

    Advice to ManagementAdvice

    Clean house on the upper management. Bring in fresh new candidates and let them improve the status quo. Claims are hard enough with out all the stress the management at CSAA cause daily. Management gets its bonus based on what the lower echelon does performance wise - who wants to perform when they are put under a thumb everyday? Practice the core values not just give them lip service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Great place to build a lasting career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Pros

    People, advancement opportunities, culture, benefits and pay

    Cons

    The pace of business decisions, execution and delivery can move slow at times

    Advice to ManagementAdvice

    Keep up the great work. Looking forward to all the good things out of the many big initiatives underway.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative III  in  Colorado Springs, CO
    Former Employee - Claims Representative III in Colorado Springs, CO

    I worked at CSAA Insurance Group full-time for more than 8 years

    Pros

    The benefits are the only good thing this company has to offer.

    Cons

    I've been in the work place for over 30 yrs and I have never had such a terrible job experience. Managers have no idea how to manage. Anyone over the age of 50 better be on their toes or you will find yourself out of a job- They're so wrapped up in diversity that they can't see how badly their management team is. When I first started with the company, it was a wonderful place to work and then new management took over and the morale went downhill. Thank goodness I was able to retire out of there.

    Advice to ManagementAdvice

    take some classes in how to manage people and how to hire good supervisors. They are so worried about young ages and college degrees they fail to look at he older and more experience workers. They keep saying that this is not a call center, they actually think the employees believe this. It is so a call center experience -where all that matters is numbers, not how customers are taken care of. I'd be shocked to see this office still here in 5 years

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager  in  Walnut Creek, CA
    Former Employee - Product Manager in Walnut Creek, CA

    I worked at CSAA Insurance Group full-time for more than 8 years

    Pros

    If you're Caucasian or gay- this is a dream place to be!

    Cons

    A racist bias community- Management brings their own kind- Sorry, no Jews or Muslims!

    Advice to ManagementAdvice

    Continue your good work - most-likely you all be out of business!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Delusional and under-performing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Delivery Manager  in  Glendale, AZ
    Former Employee - Technical Delivery Manager in Glendale, AZ

    I worked at CSAA Insurance Group full-time for more than 3 years

    Pros

    Good place to retire while working - low expectations by leaders (compared to real performance in the industry) make this an undemanding workplace.

    Cons

    Old, tired and visionless leadership creates an unchallenging work environment. No one is accountable for failures so it is frustrating that constant poor performers are all around.

    Advice to ManagementAdvice

    Organic growth is not outperforming in this industry.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Colorado Springs, CO
    Former Employee - Claims Adjuster in Colorado Springs, CO

    I worked at CSAA Insurance Group full-time for more than 3 years

    Pros

    benefits are good but dwindling fast. Pay can be good but other insurance companies pay much better.

    Cons

    the management at this company is the Peter principle at its best. They want EVERYTHING and still meet DOI guidelines.Employees are promoted after getting pregnant with their manager and nepotism is rampant. While diversity is embraced if you are gay you are put on an inside track to get ahead. They Definitely practice age discrimination. The work environment where you are in constant fear of being fired, written up or chastised in public is the everyday norm.This company is prime pickings for a takeover.

    Advice to ManagementAdvice

    You want young unskilled underpaid employees and will end up with a company on the downturn. There are no shortcuts in claims.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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