CSAA Insurance Group

  www.aaa4insurance.com
  www.aaa4insurance.com

CSAA Insurance Group Reviews

Updated October 14, 2014
Updated October 14, 2014
416 Reviews
2.8
416 Reviews
Rating Trends

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Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
73 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Too much leadership fever, not enough focus on hard skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Analyst
    Current Employee - Insurance Analyst

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    They make a big deal out of their culture of diversity, caring, and relationship driven business model. So no one is going to be overtly nasty to you. In fact, generally people are quite friendly, which is crucial considering you spend about a third of your life with these people.

    Cons

    This culture of friendliness fosters a haven for incompetent people. As a result, the pay scale is rather flat for outstanding employees and the below mediocre ones. Also, they have 'leadership' fever. Once you get to a certain point in your career, you are supposed to make a choice between the individual contributor route or management route. It doesn't matter how outstanding you are as an individual contributor, if you are not perceived to possess certain 'soft' skills, you are not going to make management. At the same time, there is an incredible barrier for individual contributors to be promoted after a certain point. There are only a handful of analysts with similar mapping to lvl 1 manager, but the number of lvl 1 managers outweighs number of these analysts at least 2 to 1.
    As a result of this, a lot of analysts focus on people and project management skills, or rather managing up, instead of putting in the necessary work to hone their technical skills. But that's ok, because delegation is a crucial leadership skill here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Safe and Stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Predictive Modeler in Walnut Creek, CA
    Current Employee - Predictive Modeler in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than an year)

    Pros

    The office culture is nice. It is very hard to get fired since they are focused on keeping people for the long run.

    Cons

    It is very hard to get fired since they are focused on keeping people for the long run. Therefore, accountability is not stressed and metiocrity, even total failure, is tolerated. It cascades into all aspects of the business and the data situation is horrendous. They are trying to adapt to a 5 year old technology, which tells you where they are now today.

    Advice to ManagementAdvice

    Get some better data governance and management. It means that the workers cannot achieve their best because they have to stoop low to the company's level and base capabilities. It is kind of sad that they cant even get their numbers to add and subtract correctly...

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great place to work. I worked at the Oklahoma City branch from October 2013 to May 2014

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Oklahoma City, OK
    Former Employee - Claims Adjuster in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (less than an year)

    Pros

    I enjoyed working at AAA. The culture rewards quick minded workers, which was suited to me. Each of the supervisors I had (Brian Glut and Adam Terneus) were competent, intelligent, professional, and friendly in their own way. I have a general disdain for stupidity in leadership, and our management was always great.

    Professional growth is a focus, and they outline the ways in which you can be successful well.
    AAA had a pretty good benefit and PTO structure.
    The culture was also a very positive exprience for me. It never felt dreary, and they were clearly going for a "cool place to work" feel.
    I made about 17.50/hr at AAA as a claims adjuster

    Cons

    I was constantly talking on the phone, which may be good for some but was not ideal for me
    It was a community based working environment, which means you pick up the slack for lazy or incompetent adjusters.
    People yell at you when claims don't turn out how they want. I didn't mind this so much because I found humor in it, but it could be bad if you don't handle confrontation well.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    claims adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Pros

    pay time off, you will move fast if you are part of the inner circle

    Cons

    unprofessional leaders, job is stressful beyond anything you can think of, rules constantly changing and your work load is constantly increasing

  6. 2 people found this helpful  

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Walnut Creek, CA
    Former Employee - Senior Business Analyst in Walnut Creek, CA

    I worked at CSAA Insurance Group as a contractor (less than an year)

    Pros

    Newer technology being adopted and a few great managers (most under 2 years at this organization)

    Cons

    Incompetent managers not being terminated for nepotism or politics.

    Advice to ManagementAdvice

    Include outside consultants in performance reviews of managers regarding hard and soft skills. Unqualified Managers lack both leadership and technical skillets to accomplish C level strategies. Severe lack of insight due to minimal reporting from old manual methods.

    Recommends
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Great Company, Some departments need better structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Homeowner Claims in Oklahoma City, OK
    Current Employee - Homeowner Claims in Oklahoma City, OK

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    AAA is a very diverse company to work for, they offer good benefits, a nice amount of paid time off, annual profit bonus, and the atmosphere is very nice.

    Cons

    The department I worked in was not as organized as others and extremely under staffed. A high turn over will remain until this department organizes itself better.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Delusional and under-performing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Delivery Manager in Glendale, AZ
    Former Employee - Technical Delivery Manager in Glendale, AZ

    I worked at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Good place to retire while working - low expectations by leaders (compared to real performance in the industry) make this an undemanding workplace.

    Cons

    Old, tired and visionless leadership creates an unchallenging work environment. No one is accountable for failures so it is frustrating that constant poor performers are all around.

    Advice to ManagementAdvice

    Organic growth is not outperforming in this industry.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Walnut Creek, CA
    Current Employee - Business Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    Life work balance, great career development programs

    Cons

    Slow pace for changes, people are not always being held accountable for their actions, poor change management and project management

    Advice to ManagementAdvice

    It will be helpful to bring the right people in the right place. Sometimes incompetency creates frustration, lowers standards and employee morale.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    A caring and competent Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Adjuster in Las Vegas, NV
    Current Employee - Claims Service Adjuster in Las Vegas, NV

    I have been working at CSAA Insurance Group full-time (less than an year)

    Pros

    People that work here are kind, generous with their time, and love their work. Most are joyous and playful throughout the day. Its like a family from the first day you start. opportunities for promotion, great benefits, tuition reimbursement.

    Cons

    Lots of information to take in when first starting there, very stressful job; but worth it.

    Advice to ManagementAdvice

    Keeping encouraging your people...

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    A great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    I am really surprised by the disguntled reviews. This is an organization that cares greatly about its members/insureds and its employees in a way that is manifest over and over again. I do not observe office political and, to the contrary, admire the company for encouraging fierce discussions and creativity. The company has a clear strategy for success and has made great strides in furtherance of that strategy, particularly in building its IT infrastructure, over the past several years. I have worked at several companies and none have held a candle to CSAA IG in terms of having a quality moral compass, aiming to do right by their customers and displaying appropriate business savvy.

    Cons

    We excitedly await final delivery of transformational tools, which we'd have loved to have yesterday. Sometimes I wonder if too much time and energy is devoted toward being a good civic citizen and quality employer.

    Advice to ManagementAdvice

    Keep up the good work and favorable trajectory.

    Recommends
    Positive Outlook
    Approves of CEO

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