CSAA Insurance Group Reviews

Updated August 13, 2015
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3.2
Rating Trends
Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
106 Ratings

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good pay, good benefits, golden handcuffs (in 31 reviews)

Cons
  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

  • This company has become nothing more than a crappy call center (in 16 reviews)

More Pros and Cons

476 Employee Reviews

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  1. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative III in San Francisco, CA
    Former Employee - Claims Representative III in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time (More than 5 years)

    Pros

    Ranks as one of the best places I've ever had the privilege to work. Supportive supervisor. Technical

    Cons

    A few of the long term employees seemed burned out but they also didn't seem to have any motivation to change their attitudes or seek a more challenging position.

    Advice to Management

    Restructuring the organization too frequently. New ideas take time to show results. Rarely, if ever, resulted in a restructure of management - just those that were dealing with the public.


  2. Genuinely Cares - not just talk

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Bottom line - I love my job and think my manager is great! CSAAIG encourages their employees to care about themselves and about others and to do the right thing. They genuinely want their people to volunteer and spend paid time off building homes for others or working in food banks. Some previous places I worked at talked about that kind of thing but if you dared to actually use the time off you'd get sordid looks from your manager. CSAAIG isn't just talk. CSAAIG is also an innovative place with lots of high energy, fun and creative people who care about their work and their team.

    Cons

    The environment is a bit siloed departmentally and while some departments are good to work for, others are great to work for - in other words, my great experience may not be your good experience.

    Advice to Management

    Work on breaking down the siloes by encouraging cross department career moves.


  3. Great place recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Life Work balance caring people

    Cons

    Very few but not an innovative company and any job in claims is very challenging.


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  5. Employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group (More than 3 years)

    Pros

    Good hours, and school benefits.

    Cons

    Even with a larger team we can keep up on the workload.


  6. Senior Counsel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group full-time (Less than a year)

    Pros

    Very supportive of development and family/life balance.

    Cons

    - Can be overly hierarchical at times.


  7. Dedicated, high achieving worker disappointed by lackluster management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance in Colorado Springs, CO
    Former Employee - Insurance in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Decent pay, good benefits, pleasant office, great co-workers, opportunities for advancement IF you have a strong supervisor/manager

    Cons

    Over-whelming workload. Managers and supervisors compensation is directly linked to inbound call metrics and other automated reporting. Resulting in robotic management by numbers, instead of actively managing people and their unique skill sets.

    Advice to Management

    Develop and actively use humanistic people management tools. Your front-line employees should be seen as one of your most valuable assets and treated accordingly. Conduct exit interviews to discover areas that need improvement (Co Springs management curiously skips this step)


  8. Pleasant place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Homeowner Claims in Mount Laurel, NJ
    Current Employee - Homeowner Claims in Mount Laurel, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    Upward mobility, Perks, Salary, Level of comfort in the office

    Cons

    So much emphasis on customer surveys based on bias selections

    Advice to Management

    Lead


  9. Helpful (1)

    Long Term Outlook is Bleak..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ
    Doesn't Recommend
    No opinion of CEO

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Pros

    The IT group has many skilled, experienced and quality employees. Teamwork across IT groups is excellent at the employee level. The Vision and Values are thoughtfully written. Pay is commensurate to experience. Bonus structure is good although that may change with the start of a new CFO. The Glendale facility is large and comfortable. Regularly planned employee social events that often include free catered lunch.

    Cons

    Management in-fighting has created a politically charged environment. Many times you are instructed to perform or omit certain tasks purely because of political posturing between IT managers. Management is not held to the same standards as employees - there is a clear double standard. They regularly get away with behaviors that employees seldom get away with. Mid-level managers are not being held accountable for failures. If they are, it is not evident to the employee. Poor communication across IT management - It is common to discover that efforts are being duplicated across 2 groups because management doesn't communicate. Very little innovation from IT management - It is almost always introduced or derived from employees..which is fine, but leadership should focus on innovation as well. HR support for employees during disputes with management is non-existent. Management always has much more weight and credibility than they deserve during a dispute than employees do. This destroys trust and demoralizes employees. Yearly employee engagement surveys fall on deaf ears although we were told that the IT CIO reads them all personally. Not a single effective change has come from these surveys. People unfit to manage continue there year after year and only upper management knows why. If you plan to work there, enjoy the pay and benefits, but don't put your hope in management in any way shape or form. You'll only find disappointment. Long-term outlook is not good if you have experienced upward mobility in your past jobs. Promotions are few and far between as are lateral opportunities in IT. Seating was recently rearranged, limiting space and privacy with 2 employees to a space. It creates a noisy environment.

    Advice to Management

    Raise the bar to ensure you have the best and brightest in Management and hold them accountable.


  10. Helpful (3)

    Technical Delivery Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time

    Pros

    Excellent I.T. organization. Terrific boss. Co-workers all collaborative and totally generous.

    Cons

    I don't have anything negative to say.


  11. Training Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Specialist in Minneapolis, MN
    Former Employee - Training Specialist in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group (More than a year)

    Pros

    World class leadership and training to develop one into who they want to become.

    Cons

    This smaller company is playing catch up to the big players in auto insurance.

    Advice to Management

    none



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