CSAA Insurance Group

csaa-insurance.aaa.com

CSAA Insurance Group Reviews

Updated January 28, 2015
Updated January 28, 2015
438 Reviews
2.7
438 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
85 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Good culture and people, but lack of stability troubling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in Walnut Creek, CA
    Former Employee - Actuarial Analyst in Walnut Creek, CA

    I worked at CSAA Insurance Group full-time (more than 3 years)

    Pros

    I worked here for over 3 years, and in general, the people are very nice to work with. Everyone is knowledgeable, and is always willing to lend a hand to help out. This contributes to an overall great work environment where people are respectful. Over time, people who demonstrate consistent ability to work effectively and efficiently get deserved promotions, and if you are passionate about your craft you will be rewarded. There are also multiple internal career opportunities within the company, and the benefits & bonuses are above average.

    Cons

    The company recently expanded its regional presence to be countrywide. As a result, senior management is still learning to structure its operations; there was at least 1 MAJOR structural re-organization PER YEAR within my department and a few times on the C-level as well. Also, the turnover is extremely high for an insurance company. This, compounded with the many different layers of the business model, delays decision-making, and ultimately slows productivity. Timelines & goals are even set with the expectation that they will not be met. Lastly, the distribution of work across departments can be extremely uneven. They are still figuring out how to distribute work, and it's likely that some teams will work 60+ hours consistently for several months while other teams in the same department/division work less than 40.

    Advice to ManagementAdvice

    Please keep the company culture and values, but place greater emphasis on employees. Most importantly, decide upon a corporate structure and stay with it for the near future so the company can maintain stability and continuity.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Time for the CFO, CIO and most of the C-level IT execs to be booted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT
    Current Employee - IT

    I have been working at CSAA Insurance Group full-time (less than a year)

    Pros

    CSAA realizes its technical weaknesses in some areas, particularly in web and mobile. Consequently, there's significant opportunities for improvement within IT. How soon these improvements can be planned and carried out is the tough sell, as the politics are brutal. Think of the warring factions in 'Game of Thrones' without the exciting backdrop. Most IT employees are generally friendly - the reason is most of them have been there long enough where they can just relax with few repercussions. There are extremely talented tech people at CSAA but they're often difficult to filter out from all of the dead wood.

    Broken processes are abound; IT is significantly overstaffed and has reason to consider double-digit layoffs within the next 18 months. How any team within IT can add any new personnel is ludicrous, but again, they love burning cash. Maybe its an ego trip for the execs to have larger teams. The teleworker method is fine for some companies but better suited for larger, more-established tech firms such as Intel or google. Same can be said for H1-Bs/outsourcing - having a clueless manager in charge of 40 H1-Bs is burning another pile of cash. And again, utilizing one or several broken processes. Are the board members aware of this? Or are they in on it, too? Guess the latter and you'd be right.

    Cons

    The general DMV mentality is tragic - it's common for a few IT employees to only perform their job function if someone else is right next to them. Asking for one to perform similarly in an email typically goes nowhere. This is unacceptable in most of corporate America but is often the norm at CSAA. Difficult to get fired within IT - there's zero accountability and HR is nearly useless. What's the point of having surveys, especially manager surveys, if nothing comes of it? (besides the bonus implications)

    Blatant grift to earmarked vendors as well as overseas staffing agencies. Both of these overlooked problems are snowballing into long-term catastrophes on a larger scale, yet somehow go unnoticed. Glendale IT is either afraid to, or won't hire women. This is appalling for a company which loudly beats the diversity drum.

    Two broken areas include desktop imaging and laptop inventory. These problems should have been fixed years ago, but look at the management chain tasked to each. A clean start is needed between high and middle management - if they fired the top 3, the middle 3 would be promoted and just keep pushing the same, wrong ideas.

    Advice to ManagementAdvice

    Not sure why you'd give management advice - they don't want to listen! Get rid of the H1-Bs, CSAA is a poor fit for that worker. Hire more women in IT. Get rid of IT managers that nobody likes and can't do the work - there's more than a few. Start thinking about who should be laid off due to incompetence or irrelevance; in IT this is currently around 10-20% of the workforce. Changes are way too slow to happen and they only happen early on in the year typically when the budget has been approved. Stop burning money on Hail Mary tech projects and find a new CFO that's conscious of spending. Eliminate excessive waste on travel, travel expenses and get-together events. What was the point of buying the high-end video conferencing equipment? Why do a few insist on spending so much cash? Vendor conflict of interest concerns should also be a top priority, as it is a problem.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Don't Do It....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at CSAA Insurance Group

    Pros

    You will bond with your coworkers...

    Cons

    ....Over all the wrong things

    Advice to ManagementAdvice

    Change everything

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Like Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (more than a year)

    Pros

    A wonderful company to work for. Co-workers are helpful and supportive. Departments are like small families.

    Cons

    Difficult to move upwards in your department. If you want to move up, you need a degree or experience in the field you are looking for.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Upper Management Does not care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Some opportunities to move into other areas. Decent pay and benefits.

    Cons

    You know there's a problem with a company when they have employees do Employee Engagement Surveys every year, and no action is taken. There have been management issues in CO Springs for many years. In 2013, a score on the Employee Engagement Survey was received that was the lowest marks for management across the country, and nothing was done or changed. No shock that the Survey was sent out again in 2014, and guess what, the same thing happened with this same management. It’s hard to watch a Director and upper management not do anything to address this, and not take corrective action? If this was a regular employee, they would've been let go. Not only is there problems with upper management, but there are some supervisors in positions that are not trained and/or capable of doing the job they are supervising others on.

    Claims systems are out dated. CSAA is way behind the times of other top insurance companies.

    Advice to ManagementAdvice

    Advice to Management - it's time to get rid of the old "California" mentality, and the managers that have been there 20+ years. You need fresh bodies to generate initiatives, bring in new and cutting ideas, and people who make less money doing what others are sitting around not doing. The company is wasting a ton of money on people who have been there 20+ years who need to go. Especially the ones who don't want changes or this company is going to fold.

    Why have employees do the Surveys if you are not going to do anything with them???? If you can't listen to your employees, realize the problems and act on those problems - then please don't ask for the employees input. It's time for CSAA to clean house and get rid of managers and supervisors who don't deserve to be there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Peoria, AZ
    Current Employee - Customer Service in Peoria, AZ

    I have been working at CSAA Insurance Group full-time (less than a year)

    Pros

    For not having a degree the starting salary is pretty good. Meeting new people everyday and the training about insurance is top par. They promise a lot about moving up as long as your numbers are good.

    Cons

    This is a call center position. They do have a high rate of turnover. Long hours and it gets pretty boring after a while.

    Advice to ManagementAdvice

    Have more incentives for people to move up.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 12 people found this helpful  

    Company is slowly spiraling towards bankruptcy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Walnut Creek, CA
    Current Employee - Data Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Very laid back environment, this can be both a pro and a con, depending on your perspective. There are times it makes it nice to work here, but be prepared to have every project you work on fail, and be prepared to work with grossly incompetent people who will never get reprimanded or fired. In fact they will get raises and promotions at the same rate as everyone else based solely on tenure.

    Cons

    Company is slowly going under. Large companies don't go bankrupt overnight, it is a long, slow, painful process. The company has not kept up with the times. No internet capabilities, no mobile capabilities, no new strategies, no national ad campaign, billing an payments is a mess, telephony is a mess, product management has no vision, no use of algorithms or analytics, basic reporting and metric tracking is a huge mess. This company is being run like a regional insurance company from the 90's.

    Advice to ManagementAdvice

    The C suit and the board are primarily focused on syphoning money out of the company while it is going under. They force large contracts with vendors who they have an interest in, and stand to gain from the transactions. If they wanted to make a difference, I would suggest modernizing the company on all fronts. They claim this is a priority, but these projects move so slowly that we actually fall further behind in the process. The members of the BOD who actually care about the company should fire the CEO & CIO, and force out the other board members who are syphoning money from the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than a year)

    Pros

    Having just celebrated its 100th anniversary, CSAA Insurance Group is growing and is a vibrant place to work. It's nice to see the company invest significantly in technology upgrades. The company also has an active volunteerism program, robust wellness initiatives, excellent professional development programs/classes and a strong focus on diversity and inclusion.

    Cons

    Although it's an exciting time, workload can be challenging given all the transformational programs and projects in flight right now.

    Advice to ManagementAdvice

    Continue to be focused on the company's culture; it's a great asset!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Safe and Stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Predictive Modeler in Walnut Creek, CA
    Current Employee - Predictive Modeler in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than a year)

    Pros

    The office culture is nice. It is very hard to get fired since they are focused on keeping people for the long run.

    Cons

    It is very hard to get fired since they are focused on keeping people for the long run. Therefore, accountability is not stressed and metiocrity, even total failure, is tolerated. It cascades into all aspects of the business and the data situation is horrendous. They are trying to adapt to a 5 year old technology, which tells you where they are now today.

    Advice to ManagementAdvice

    Get some better data governance and management. It means that the workers cannot achieve their best because they have to stoop low to the company's level and base capabilities. It is kind of sad that they cant even get their numbers to add and subtract correctly...

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Awesome Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Homeowners Service Agent in Oklahoma City, OK
    Former Employee - Homeowners Service Agent in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (more than a year)

    Pros

    Awesome Company. Great pay benefits. Vacations. Nice calm atmosphere. Advancement is easy and encouraged.

    Cons

    Call center environment. Elevator was slow. Had to walk OFF the property at break to smoke...BIG PARKING LOT TO WALK ACROSS

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO

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