CSAA Insurance Group

csaa-insurance.aaa.com

CSAA Insurance Group Reviews

Updated January 22, 2015
Updated January 22, 2015
437 Reviews
2.7
437 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
85 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Good culture and people, but lack of stability troubling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in Walnut Creek, CA
    Former Employee - Actuarial Analyst in Walnut Creek, CA

    I worked at CSAA Insurance Group full-time (more than 3 years)

    Pros

    I worked here for over 3 years, and in general, the people are very nice to work with. Everyone is knowledgeable, and is always willing to lend a hand to help out. This contributes to an overall great work environment where people are respectful. Over time, people who demonstrate consistent ability to work effectively and efficiently get deserved promotions, and if you are passionate about your craft you will be rewarded. There are also multiple internal career opportunities within the company, and the benefits & bonuses are above average.

    Cons

    The company recently expanded its regional presence to be countrywide. As a result, senior management is still learning to structure its operations; there was at least 1 MAJOR structural re-organization PER YEAR within my department and a few times on the C-level as well. Also, the turnover is extremely high for an insurance company. This, compounded with the many different layers of the business model, delays decision-making, and ultimately slows productivity. Timelines & goals are even set with the expectation that they will not be met. Lastly, the distribution of work across departments can be extremely uneven. They are still figuring out how to distribute work, and it's likely that some teams will work 60+ hours consistently for several months while other teams in the same department/division work less than 40.

    Advice to ManagementAdvice

    Please keep the company culture and values, but place greater emphasis on employees. Most importantly, decide upon a corporate structure and stay with it for the near future so the company can maintain stability and continuity.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Don't Do It....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at CSAA Insurance Group

    Pros

    You will bond with your coworkers...

    Cons

    ....Over all the wrong things

    Advice to ManagementAdvice

    Change everything

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Upper Management Does not care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Colorado Springs, CO
    Current Employee - Anonymous Employee in Colorado Springs, CO

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Some opportunities to move into other areas. Decent pay and benefits.

    Cons

    You know there's a problem with a company when they have employees do Employee Engagement Surveys every year, and no action is taken. There have been management issues in CO Springs for many years. In 2013, a score on the Employee Engagement Survey was received that was the lowest marks for management across the country, and nothing was done or changed. No shock that the Survey was sent out again in 2014, and guess what, the same thing happened with this same management. It’s hard to watch a Director and upper management not do anything to address this, and not take corrective action? If this was a regular employee, they would've been let go. Not only is there problems with upper management, but there are some supervisors in positions that are not trained and/or capable of doing the job they are supervising others on.

    Claims systems are out dated. CSAA is way behind the times of other top insurance companies.

    Advice to ManagementAdvice

    Advice to Management - it's time to get rid of the old "California" mentality, and the managers that have been there 20+ years. You need fresh bodies to generate initiatives, bring in new and cutting ideas, and people who make less money doing what others are sitting around not doing. The company is wasting a ton of money on people who have been there 20+ years who need to go. Especially the ones who don't want changes or this company is going to fold.

    Why have employees do the Surveys if you are not going to do anything with them???? If you can't listen to your employees, realize the problems and act on those problems - then please don't ask for the employees input. It's time for CSAA to clean house and get rid of managers and supervisors who don't deserve to be there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Like Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (more than a year)

    Pros

    A wonderful company to work for. Co-workers are helpful and supportive. Departments are like small families.

    Cons

    Difficult to move upwards in your department. If you want to move up, you need a degree or experience in the field you are looking for.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Peoria, AZ
    Current Employee - Customer Service in Peoria, AZ

    I have been working at CSAA Insurance Group full-time (less than a year)

    Pros

    For not having a degree the starting salary is pretty good. Meeting new people everyday and the training about insurance is top par. They promise a lot about moving up as long as your numbers are good.

    Cons

    This is a call center position. They do have a high rate of turnover. Long hours and it gets pretty boring after a while.

    Advice to ManagementAdvice

    Have more incentives for people to move up.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than a year)

    Pros

    Having just celebrated its 100th anniversary, CSAA Insurance Group is growing and is a vibrant place to work. It's nice to see the company invest significantly in technology upgrades. The company also has an active volunteerism program, robust wellness initiatives, excellent professional development programs/classes and a strong focus on diversity and inclusion.

    Cons

    Although it's an exciting time, workload can be challenging given all the transformational programs and projects in flight right now.

    Advice to ManagementAdvice

    Continue to be focused on the company's culture; it's a great asset!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 11 people found this helpful  

    Company is slowly spiraling towards bankruptcy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Walnut Creek, CA
    Current Employee - Data Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    Very laid back environment, this can be both a pro and a con, depending on your perspective. There are times it makes it nice to work here, but be prepared to have every project you work on fail, and be prepared to work with grossly incompetent people who will never get reprimanded or fired. In fact they will get raises and promotions at the same rate as everyone else based solely on tenure.

    Cons

    Company is slowly going under. Large companies don't go bankrupt overnight, it is a long, slow, painful process. The company has not kept up with the times. No internet capabilities, no mobile capabilities, no new strategies, no national ad campaign, billing an payments is a mess, telephony is a mess, product management has no vision, no use of algorithms or analytics, basic reporting and metric tracking is a huge mess. This company is being run like a regional insurance company from the 90's.

    Advice to ManagementAdvice

    The C suit and the board are primarily focused on syphoning money out of the company while it is going under. They force large contracts with vendors who they have an interest in, and stand to gain from the transactions. If they wanted to make a difference, I would suggest modernizing the company on all fronts. They claim this is a priority, but these projects move so slowly that we actually fall further behind in the process. The members of the BOD who actually care about the company should fire the CEO & CIO, and force out the other board members who are syphoning money from the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Awesome Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Homeowners Service Agent in Oklahoma City, OK
    Former Employee - Homeowners Service Agent in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (more than a year)

    Pros

    Awesome Company. Great pay benefits. Vacations. Nice calm atmosphere. Advancement is easy and encouraged.

    Cons

    Call center environment. Elevator was slow. Had to walk OFF the property at break to smoke...BIG PARKING LOT TO WALK ACROSS

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    Most Poorly run Company Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Service Specialist in Colorado Springs, CO
    Former Employee - Claims Service Specialist in Colorado Springs, CO

    I worked at CSAA Insurance Group full-time (more than 5 years)

    Pros

    Going home at the end of a mentally, and emotionally draining day.

    Cons

    Training is a joke. Supervisors in the same department do not follow the same guidelines, then write up employees because they acted on the direction of their last supervisor or a current co-sup. Those who work hard and honestly who arrive daily and put in a good old fashioned day, are told they are not good enough. Employees who are rude, take shortcuts, and do a poor customer service and claims job are revered fir being speedy. People who are terrible game players and slackers land great promotions because they: sleep with, party with, suck up to, or are related to higher ups. If you are gay you will have great success, but do not be older, that will put you on the to go list. The entire center functions on this mentality: the rules we have today, are the ones we will rae you on, until we change them next week or even tomorrow. We will tell some of you abut the changes but not all of you. The rules e had last week never existed and we will stick to that story. We will fire you for doing something we actually told you to do, and we will write you up, before your supervisor. Even though They are the ones who messed up. Have a nice day!

    Advice to ManagementAdvice

    Save your money, no one else will ever let you function like this. There is no other company in the State that will put up with your shenanigans. When the doors close and you are unemployed you will need a good savings account to get by.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Poor Leaders in Our Community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bodily Injury Adjuster in Colorado Springs, CO
    Current Employee - Bodily Injury Adjuster in Colorado Springs, CO

    I have been working at CSAA Insurance Group full-time (more than 8 years)

    Pros

    The obvious positives are employment and if you are an entry level employee, there will be room for some advancement.

    Cons

    CSAA has no advancement opportunities for mid level to tenured employees, supervisors do not believe in mentoring their employees but instead use wrongful termination practices targeting long term employees with higher salaries, there are no set standards and practices in writing, no up training provided and the workload is out of control.

    Advice to ManagementAdvice

    Front lines employees are the direct contact with your customers making good on the promises your agents sell. It is time to pay fair salaries, retain quality employees instead of head counts and take a very close look at who you currently have in supervision. When an entire team of tenured adjusters with no history of performance issues fails, it could just be your leadership.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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