CSAA Insurance Group Reviews

Updated June 29, 2015
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3.1
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Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
96 Ratings

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good pay, good benefits, golden handcuffs (in 31 reviews)

Cons
  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

  • This company has become nothing more than a crappy call center (in 16 reviews)

More Pros and Cons

463 Employee Reviews

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  1. Helpful (2)

    Company that values individual contributions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Walnut Creek, CA
    Current Employee - Senior Business Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Senior leadership regularly engages with staff at all levels. You make your career what you want it to be. CSAA has the best health & wellness program I have ever seen.

    Cons

    Some technologies are dated and changes take a while to implement.

    Advice to Management

    Remove some of the buzzwords from strategic initiatives to more clearly communicate the real objective.


  2. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is really big on future development. They'll pay for certifications and have tuition reimbursement up to $5,250 per year. They throw money away with two hands. At you.

    Cons

    It can be really hard to get out of the department. People can be a bit catty, as friendly and how close the office generally is. The best way to move forward with the company is to move out of policy services and into claims/sales

    Advice to Management

    A little bit too much with the micromanagement in service


  3. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Infrastructure Engineer in Glendale, AZ
    Current Employee - Infrastructure Engineer in Glendale, AZ

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Volunteer program, good benefits, good salary, good bonus, great location, not micromanaging, interested in employee development, work from home allowed, more women in IT here than other places I've worked, relaxed dress code, self monitored work hours

    Cons

    Politics (same old thing as anywhere else)


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Overall great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very friendly and helpful people. The company is customer focused, empowering employees to do the right thing. The company also has a long and prestigious history, giving a sense of stability and loyalty from customers and employees alike.

    Cons

    Company processes and technology are a dated, though the company is working to change that. Also, because the average age at the company is older, the employees can get stuck in their ways and resist changes, creating a negative atmosphere at times. There is also an occasional unfortunate trend where employees are 'tapped on the shoulder' for advancement versus formal interviews.

    Advice to Management

    Continue to actively manage changes and communicate them in advance; keep in mind target audience is varied in age and experience. Continue to pursue new technologies (and quickly). Ensure that all positions are posted for, or set appropriate expectations for 'automatic' advancement that alleviate the perception of favoritism.


  6. Good Salary, Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ

    I have been working at CSAA Insurance Group full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good people to work with on a daily basis. Good salary compared to other companies in the industry. Pretty good processes compared to others.

    Cons

    Management does not listen to their employees. It is like high school. You do not get promotions on merit it is on who knows who basis. Other teams do not work while other team have to pick up their slack.

    Advice to Management

    Listen to your employees - the company is being a poor place to work. Employees are starting to have low morale causing employee turnover. Why don't you focus on employee retention!!!


  7. CSAA

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good salary, good budget, good people

    Cons

    Bad process, bad change management, bad senior management


  8. Helpful (2)

    Company that Actually Cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've never worked at a company with such caring people. They care about their employees just as much as their customers. The work/life balance is fantastic and when life hands you lemons, they understand and have resources to help you get back to the 'you' that they need.

    Cons

    It's a complex organization with lots of history which always keeps it interesting.

    Advice to Management

    Employees are the reason for success, keep caring and they will stay.


  9. Claims Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the coworkers!!! Room for advancement and growth.

    Cons

    You will stay busy just make sure to stay on task.

    Advice to Management

    Keep up good work!!


  10. IT Desktop Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Desktop in Walnut Creek, CA
    Current Employee - IT Desktop in Walnut Creek, CA

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, Good benefits...great support from management.

    Cons

    None, It depends where you are located or deparment

    Advice to Management

    none


  11. Working for the Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They have been around a long time and they are growing through out the US

    Cons

    Leadership is not all that great



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