CSAA Insurance Group Reviews

Updated April 14, 2015
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2.9
452 Reviews
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Recommend to a friend
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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
90 Ratings

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)

Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at CSAA Insurance Group full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work and grow

    Cons

    Nothing comes to mind about working here

  2. Helpful (1)

    Best place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Everyone is sincere and nice. I'm truly proud to work for the company. The culture is full of integrity, talent, and work ethic.

    Cons

    No gym inside the building

    Advice to Management

    Training needs to be a few weeks longer. Too much learning from mistakes.

  3. Well-established company full of smart, caring people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - A well-established (100 year old) company with a lot of room for market expansion
    - A lot of super-smart people who actually care about the people they work with
    - A values-driven culture that's centered on caring, volunteerism, and wellness
    - Loads of opportunities to learn new things, take on special projects, expand your role, and build a career
    - Recent upgrades to technology create consistency and a platform for growth
    - Relatively stable leadership team, many with decades of tenure
    - Top-notch benefits (6% match for your 401k, company match on charitable donations, time off for volunteering, great vacation plan, etc.) and generous bonus plan
    - Regular chats with leaders, town halls, and social events

    Cons

    - A lot of red tape, politics, and resistance to large-scale change (similar to other large companies)
    - Legitimate concerns about the future of P&C insurance with ride-sharing, autonomous cars, etc.
    - Some managers and supervisors are less talented when it comes to leadership skills
    - Base salaries are just average - may not be able to keep employees if the labor market changes
    - Complicated relationship with the AAA federation and other AAA insurers

    Advice to Management

    - Come up with an answer to the huge insurance industry threats (new products, new markets, etc.)
    - Keep an eye on employee salaries to make sure they remain competitive with the market
    - Take swift action on managers with poor reputations, low engagement, and trouble keeping employees
    - Work quickly to build that innovative culture that everyone's talking about

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great people and lots of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (more than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    People really care about helping others
    Smart co-workers
    Culture continues to get better
    Volunteerism is important to the company and supported

    Cons

    There are a lot of things going on at once. People do not say "no" to requests and there are multiple number one priorities.

  6. Great experience and learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training. Promotes from within

    Cons

    Tough underwriting on the insurance products

  7. Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Talented people who are fun to work with
    Great salary and benefits
    Strong, values-based culture
    Community involvement is fantastic - from paid time off to volunteer to matching employee donations
    Increasingly holding people accountable -- while also accepting that sometimes people make mistakes (tough to balance)
    Significant investments in technology
    Stable leadership and clear strategy
    Opportunities to grow and learn through online courses, mentoring, etc.
    Strong focus on serving AAA members

    Cons

    There is a lot of hard work going on and leaders need to continue to recognize their employees. Some are better than others on this front.

    Advice to Management

    Communication is key to driving success on our strategies

  8. Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Database Administrator in Jacksonville, FL
    Former Employee - Database Administrator in Jacksonville, FL

    I worked at CSAA Insurance Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice people who are determined to work hard

    Cons

    I didnt earn that much money

    Advice to Management

    More free time

  9. Overall rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at CSAA Insurance Group

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good values, compensation was on par with others in the area.

    Cons

    A management team that escapes accountability.

    Advice to Management

    Walk the talk when it comes to ethics and conflicts of interest.

  10. Helpful (4)

    I should have listened to the negative reviews on Glassdoor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unfortunately, not any that you can't find with another employer. The people are friendly on the surface, not sure about true motives.

    Cons

    Quite possibly one of the most unprofessional, negative, political places I have worked. Read the other negative reviews carefully and listen to them.

  11. Turn the other direction and never look back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Colorado Springs, CO
    Former Employee - Claims Adjuster in Colorado Springs, CO

    I worked at CSAA Insurance Group full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers - the only reason I have stuck around. Member initiative , it's nice to be able to make someone happy every once in a while.

    Cons

    The entire management from supervisors to the ceo. Ridiculous amounts of politics that I have never experienced anywhere else, ever! No accountability to the people needing to be held accountable. Promotions given to the people that least deserve it only bc they have managed to become someone's favorites. Extreme lack of flexibility (5 days of missed work in one year. Even if 3 days are associated to one illness and would typically by most companies considered "1 occurrence " counts as an occurrence per day. Terrible terrible benefits that they pretend like they are helping us immensely due to "obamas" requirements- BS- I don't know anyone who has as bad of benefits as I do - even the smallest companies or the bigger competitors.

    Advice to Management

    Start at the top, clean it up and then work your way down. I think the problem has become clear with the excessive attrition rate at the bottom. It's not all the employees with the problem, it's above that has some serious issues and a lot of the politics trickle down into the centers. I firmly believe If you clean house up top and provide new bodies, the results down below would speak for themselves. With the turnover rate as high as it is, I am not sure how the management is able to continue forward without someone questioning. The homeowners department in itself, in all 3 centers, has had a HUGE hit this year. I know of 8 people that have quit just in The last month. I know in departments smaller then home, there has been outrageous turnover. I don't know how it's not catching anyone's attention. All of us are capable of working very hard and making Csaa a great insurance company for members (not employees), I mean see now- the results speak for themselves. Imagine what we did if the company showed they gave a darn and actually appreciated and valued the people who are sticking it out. Many of us have had to go on to some serious medications just to make it day by day. With a better benefits package, more understanding and flexibility for people who have been absent due to family medical issues etc, better pay and bonuses, true acknowledgement of success vs just moving on to the next issue. The issues would fix a lot of things themselves if someone just cared and saw the employee as a person, not another # that they don't care if they move on or not. Happy employees deliver better results. You have many many many unhappy employees.

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