CSAA Insurance Group Reviews

Updated July 28, 2015
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3.2
Rating Trends
Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
98 Ratings

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good pay, good benefits, golden handcuffs (in 31 reviews)

Cons
  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

  • This company has become nothing more than a crappy call center (in 16 reviews)

More Pros and Cons

468 Employee Reviews

Sort: Popular Rating Date
  1. Employment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ

    I have been working at CSAA Insurance Group (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hours, and school benefits.

    Cons

    Even with a larger team we can keep up on the workload.


  2. Senior Counsel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very supportive of development and family/life balance.

    Cons

    - Can be overly hierarchical at times.


  3. Helpful (3)

    Technical Delivery Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent I.T. organization. Terrific boss. Co-workers all collaborative and totally generous.

    Cons

    I don't have anything negative to say.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Training Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Specialist in Minneapolis, MN
    Former Employee - Training Specialist in Minneapolis, MN

    I worked at CSAA Insurance Group (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    World class leadership and training to develop one into who they want to become.

    Cons

    This smaller company is playing catch up to the big players in auto insurance.

    Advice to Management

    none


  6. Solid Management in IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ

    I have been working at CSAA Insurance Group full-time (More than 8 years)

    Pros

    People seem to like their jobs here and don't often leave. Management is flexible and works with the employees they have a lot in vested in to try to retain them. Advancement opportunities are there for the bold and ambitious.

    Cons

    Phoenix is really hot in the summer.


  7. Helpful (2)

    Company that values individual contributions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Walnut Creek, CA
    Current Employee - Senior Business Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Senior leadership regularly engages with staff at all levels. You make your career what you want it to be. CSAA has the best health & wellness program I have ever seen.

    Cons

    Some technologies are dated and changes take a while to implement.

    Advice to Management

    Remove some of the buzzwords from strategic initiatives to more clearly communicate the real objective.


  8. Love it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is really big on future development. They'll pay for certifications and have tuition reimbursement up to $5,250 per year. They throw money away with two hands. At you.

    Cons

    It can be really hard to get out of the department. People can be a bit catty, as friendly and how close the office generally is. The best way to move forward with the company is to move out of policy services and into claims/sales

    Advice to Management

    A little bit too much with the micromanagement in service


  9. Helpful (1)

    Overall great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very friendly and helpful people. The company is customer focused, empowering employees to do the right thing. The company also has a long and prestigious history, giving a sense of stability and loyalty from customers and employees alike.

    Cons

    Company processes and technology are a dated, though the company is working to change that. Also, because the average age at the company is older, the employees can get stuck in their ways and resist changes, creating a negative atmosphere at times. There is also an occasional unfortunate trend where employees are 'tapped on the shoulder' for advancement versus formal interviews.

    Advice to Management

    Continue to actively manage changes and communicate them in advance; keep in mind target audience is varied in age and experience. Continue to pursue new technologies (and quickly). Ensure that all positions are posted for, or set appropriate expectations for 'automatic' advancement that alleviate the perception of favoritism.


  10. Helpful (2)

    Good Salary, Poor Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mount Laurel, NJ
    Current Employee - Anonymous Employee in Mount Laurel, NJ

    I have been working at CSAA Insurance Group full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good people to work with on a daily basis. Good salary compared to other companies in the industry. Pretty good processes compared to others.

    Cons

    Management does not listen to their employees. It is like high school. You do not get promotions on merit it is on who knows who basis. Other teams do not work while other team have to pick up their slack.

    Advice to Management

    Listen to your employees - the company is being a poor place to work. Employees are starting to have low morale causing employee turnover. Why don't you focus on employee retention!!!


  11. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Infrastructure Engineer in Glendale, AZ
    Current Employee - Infrastructure Engineer in Glendale, AZ

    I have been working at CSAA Insurance Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Volunteer program, good benefits, good salary, good bonus, great location, not micromanaging, interested in employee development, work from home allowed, more women in IT here than other places I've worked, relaxed dress code, self monitored work hours

    Cons

    Politics (same old thing as anywhere else)



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