CSAA Insurance Group

csaa-insurance.aaa.com

CSAA Insurance Group Reviews

Updated January 22, 2015
Updated January 22, 2015
437 Reviews
2.7
437 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
85 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Awesome Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Homeowners Service Agent in Oklahoma City, OK
    Former Employee - Homeowners Service Agent in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (more than a year)

    Pros

    Awesome Company. Great pay benefits. Vacations. Nice calm atmosphere. Advancement is easy and encouraged.

    Cons

    Call center environment. Elevator was slow. Had to walk OFF the property at break to smoke...BIG PARKING LOT TO WALK ACROSS

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    company offers heavy work load with unrealistic goals to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (more than 5 years)

    Pros

    I enjoyed working here because people that work here are generally kind and love their work, like family. Company offers great benefits and wonderful volunteer programs. An organization that cares about their employees.

    Cons

    Due to top management inefficiency that results in constant re-organizations, work load is increasing and job is becoming more stressful.

    Advice to ManagementAdvice

    Due to top management inefficiency that results in constant re-organizations, it results in an unrealistic workload with outrageous expectations to go along with it. Commit to the more important project and see them through. Also, don't become part of the problem by sending jobs overseas but be part of the solution.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Too much leadership fever, not enough focus on hard skills.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Analyst
    Current Employee - Insurance Analyst

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    They make a big deal out of their culture of diversity, caring, and relationship driven business model. So no one is going to be overtly nasty to you. In fact, generally people are quite friendly, which is crucial considering you spend about a third of your life with these people.

    Cons

    This culture of friendliness fosters a haven for incompetent people. As a result, the pay scale is rather flat for outstanding employees and the below mediocre ones. Also, they have 'leadership' fever. Once you get to a certain point in your career, you are supposed to make a choice between the individual contributor route or management route. It doesn't matter how outstanding you are as an individual contributor, if you are not perceived to possess certain 'soft' skills, you are not going to make management. At the same time, there is an incredible barrier for individual contributors to be promoted after a certain point. There are only a handful of analysts with similar mapping to lvl 1 manager, but the number of lvl 1 managers outweighs number of these analysts at least 2 to 1.
    As a result of this, a lot of analysts focus on people and project management skills, or rather managing up, instead of putting in the necessary work to hone their technical skills. But that's ok, because delegation is a crucial leadership skill here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time (more than a year)

    Pros

    I enjoyed working for the company

    Cons

    There were not a lot of opportunities for movement

    Doesn't Recommend
    No opinion of CEO
  6. 4 people found this helpful  

    Management !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Total Loss Adjuster in Colorado Springs, CO
    Current Employee - Total Loss Adjuster in Colorado Springs, CO

    I have been working at CSAA Insurance Group full-time (more than 10 years)

    Pros

    Salary. Used to be a good place to work for.

    Cons

    4 out of 5 supervisors got their position because of their "friendship" or direct relatives who are managers or supervisors, most of the time, "the protected" employees are the worst in every aspect.
    Top performers are considered complainers. Top performers are expected to do their own job and the job of the "protected employees" so friends and relatives of management don't look bad.

    Advice to ManagementAdvice

    Company is changing for the worse. You need to start looking at mangers and supervisors, then employees.
    DONT FIRE EMPLOYEES JUST BECUSE THEY ARE OVER 50 YEARS OLD.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Just Don't Do It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    They will bring in food every blue moon and hand out candy like we're children.

    Cons

    In my years of working in the insurance industry I've never experienced a company like this. There are so many morons who are supervisors and managers you have no idea how they even put their clothes on in the morning. I truly believe you get promoted for being a moron or a friend of the moron (which makes you a moron) as the morons do not want the good employees to promote. The reason for this is simply the morons do not want to work so they pass everything over to the good employees to do for them. Oh and if you're gay congratulations you will be hired immediately even if you too are in in fact a moron. Actually they probably prefer you to be one. Nobody likes working here that has any brain capacity because you have to listen to endless droning meetings by more morons who are supposed to know what they are talking about but they don't. They purchased the CAS system which is supposed to make claims easier for the adjusters however anyone who works in claims knows that's bs because the stupid system asks you to type the same thing in 5 times on 5 different screens. Oh and on top of the pointless screens you still have to put everything in your notes so make that 6 screens with the same information. Oops sorry I forgot about linking documents so 7 screens. Anyway you get he idea.

    Advice to ManagementAdvice

    I don't know what to say except thanks for mediocre paycheck for doing mine and my bosses work.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    claims adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Pros

    pay time off, you will move fast if you are part of the inner circle

    Cons

    unprofessional leaders, job is stressful beyond anything you can think of, rules constantly changing and your work load is constantly increasing

  9. 4 people found this helpful  

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst in Walnut Creek, CA
    Former Employee - Senior Business Analyst in Walnut Creek, CA

    I worked at CSAA Insurance Group as a contractor (less than a year)

    Pros

    Newer technology being adopted and a few great managers (most under 2 years at this organization)

    Cons

    Incompetent managers not being terminated for nepotism or politics.

    Advice to ManagementAdvice

    Include outside consultants in performance reviews of managers regarding hard and soft skills. Unqualified Managers lack both leadership and technical skillets to accomplish C level strategies. Severe lack of insight due to minimal reporting from old manual methods.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Great place to work. I worked at the Oklahoma City branch from October 2013 to May 2014

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Oklahoma City, OK
    Former Employee - Claims Adjuster in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (less than a year)

    Pros

    I enjoyed working at AAA. The culture rewards quick minded workers, which was suited to me. Each of the supervisors I had (Brian Glut and Adam Terneus) were competent, intelligent, professional, and friendly in their own way. I have a general disdain for stupidity in leadership, and our management was always great.

    Professional growth is a focus, and they outline the ways in which you can be successful well.
    AAA had a pretty good benefit and PTO structure.
    The culture was also a very positive exprience for me. It never felt dreary, and they were clearly going for a "cool place to work" feel.
    I made about 17.50/hr at AAA as a claims adjuster

    Cons

    I was constantly talking on the phone, which may be good for some but was not ideal for me
    It was a community based working environment, which means you pick up the slack for lazy or incompetent adjusters.
    People yell at you when claims don't turn out how they want. I didn't mind this so much because I found humor in it, but it could be bad if you don't handle confrontation well.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Great Company, Some departments need better structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Homeowner Claims in Oklahoma City, OK
    Current Employee - Homeowner Claims in Oklahoma City, OK

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    AAA is a very diverse company to work for, they offer good benefits, a nice amount of paid time off, annual profit bonus, and the atmosphere is very nice.

    Cons

    The department I worked in was not as organized as others and extremely under staffed. A high turn over will remain until this department organizes itself better.

    Recommends
    Neutral Outlook
    Approves of CEO

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