CSAA Insurance Group Reviews

Updated July 27, 2015
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466 Employee Reviews

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  1. Helpful (2)

    Company that Actually Cares

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've never worked at a company with such caring people. They care about their employees just as much as their customers. The work/life balance is fantastic and when life hands you lemons, they understand and have resources to help you get back to the 'you' that they need.

    Cons

    It's a complex organization with lots of history which always keeps it interesting.

    Advice to Management

    Employees are the reason for success, keep caring and they will stay.


  2. Helpful (3)

    Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager II in Glendale, AZ
    Former Employee - Project Manager II in Glendale, AZ

    I worked at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have a great volunteer program for their full time employees as well as one of the best wellness programs that I have been exposed to. The leadership is committed to making the company the best insurer for AAA households.

    Cons

    It is difficult to get into a management position if you do not frequently travel to the Bay Area headquarters. As an IT professional, nearly all of your clients will be located in the headquarters building.

    Advice to Management

    Keep working on getting career paths established so that you don't lose quality people to outside growth opportunities.


  3. Claims Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Love the coworkers!!! Room for advancement and growth.

    Cons

    You will stay busy just make sure to stay on task.

    Advice to Management

    Keep up good work!!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. IT Desktop Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Desktop in Walnut Creek, CA
    Current Employee - IT Desktop in Walnut Creek, CA

    I have been working at CSAA Insurance Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work, Good benefits...great support from management.

    Cons

    None, It depends where you are located or deparment

    Advice to Management

    none


  6. Helpful (1)

    Working for the Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They have been around a long time and they are growing through out the US

    Cons

    Leadership is not all that great


  7. OKC PRIDE!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Supervisor in Oklahoma City, OK
    Current Employee - Training Supervisor in Oklahoma City, OK

    I have been working at CSAA Insurance Group (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are amazing...everyone truly cares about one another, it feels like a family!

    Cons

    CSAA IG has lived up to every promise ever made to me!

    Advice to Management

    Keep up the amazing work.


  8. Helpful (4)

    Manager , IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group

    Pros

    Good pay package , bonus and benefits. Great place for those looking to spend years leading up to retirement. 9-5 easy job- no stress. Great place to park oneself temporarily between jobs.

    Cons

    Poor direction, outdated technology and infrastructure. Nothing new to learn. Very slow pace. Not a place for those starting out fresh or in the prime of their career. Weak resume builder.

    Advice to Management

    Make quick and wise descisions - don't linger. Modernize infrastructure, technology, process. Don't sit behind your desks- mingle with the folks actually doing the work to truly understand what the problems are and help solve them.


  9. Helpful (1)

    okay place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Pros

    decent pay on site training good job education

    Cons

    lower management does not know what is going on and neither does upper management half the time. Resistant to change or suggestions. Culture of fear when speaking up about unhappiness or wanting opportunity to grow.


  10. Helpful (2)

    Analyst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSAA Insurance Group full-time

    Pros

    This place has really good benefits for its employees, from paid time off to medical benefits, etc. Nice working environment too.

    Cons

    The new location was out of the way for me. I had to bus then Bart then walk. The commute was way too long. Especially to come into an office where the corporate culture did not inspire.

    Advice to Management

    Get with it. You guys don't care about your workers. You are just collecting your pay checks and holding on until you can retire.


  11. Helpful (2)

    Homeowners Claims Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Homeowners Claims Adjuster in Oklahoma City, OK
    Former Employee - Homeowners Claims Adjuster in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Did not micro manage in my unit as long as you didn't goof off, decent pay, time off in abundance, company culture allows for plenty of opportunities to get involved and advance your career. Supervisors are all about development and they like to see their employees advance to a better role. The companies commitment to volunteerism and diversity is admirable especially if you're not in the contact center, plenty of opportunities to do things that you never would in other places of employment.

    Cons

    A lot of the above pros are contingent on who your supervisor is, opportunities for advancement are not that great anymore and sometimes it seems that hiring managers are just going to hire who they want to anyways regardless of qualifications, stressful work environment due to constant exceedingly heavy workloads, supervisors know that this situation exists but cannot do anything about it due to guidelines set by upper level management, lots of office politics

    Advice to Management

    You preach the importance of hiring and maintaining a diverse and inclusive workforce at all levels of the association, and for the most part you practice what you preach when it comes to attracting new diverse talent to the organization. However, the follow through falls short when it comes to promoting from within and retaining talent within the organization. I was and still am a huge fan of CSAA IG and what it stands for, however getting turned down for multiple positions and being stuck in a unreasonably stressful work environment was enough to abandon a company I would have otherwise liked to have stayed with for many years to come. After being miserable for several years on end, it does really become time to take care of yourself. Please, I implore you to actually get a good idea of what's going on at the front end and take steps to make sure the guidelines you send down consider employee satisfaction (ie. a Great Place to work!) I saw a lot of great diverse candidates walk out that door needlessly due to these issues.



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