CSAA Insurance Group

  www.aaa4insurance.com
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CSAA Insurance Group Reviews

Updated August 3, 2014
Updated August 3, 2014
514 Reviews

2.8
514 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
63 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good team work with most groups I work with, pretty good benefits, supportive environment (in 28 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1. 6 people found this helpful  

    I learned what not to look for in a company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent compensation
    Newer building in Walnut Creek
    Work/life balance
    Ability to work remote
    Nice cafeteria on site
    Basically the only nice things don't apply to the job itself

    Cons

    Management is only concerned with making themselves look good.
    The politics here halt the ability to move anything forward.
    Beware of departments that have a lot of people that used to work together because they will form a clique.
    Bad data warehouses that lack the tools needed to access information easily.
    C level executives have no clue what is really going on in their department.
    Vendors aren't held to high enough standards.

    This is the only job I've ever had where I truly dreaded work each day. If you're a smart and talented person, do NOT take a job here. They could not pay me enough to go back.

    Advice to ManagementAdvice

    Give employees the ability to send feedback in about their managers (and actually do something with the information). Have exit interviews with the talent leaving the company so you can make changes.

  2. 2 people found this helpful  

    High turnover rate, mostly contractors managing contractors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Phoenix, AZ
    Former Employee - Senior Project Manager in Phoenix, AZ

    Pros

    Flexible work from home, wifi throughout every offices, laptop for each individual

    Cons

    No process, poor management, bad budgeting and spending, no direction, poor product quality

    Advice to ManagementAdvice

    Create a solid process, eliminate heavy contracting models, if continues to use contractors - using different ones, as this cause a lot of bad morale among contractors that do not work for the monopoly contractors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    AAA: Where dreams go to die.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Service Specialist  in  Colorado Springs, CO
    Current Employee - Claims Service Specialist in Colorado Springs, CO

    Pros

    Nothing is worth what you will experience working at CSAA, AAA, NCNU IE / MAIG, or whatever we are calling ourselves this month. Zombieland, every day is pure dread.

    Cons

    Every miserable moment of every day. Trust me, just don't do it. Clueless, moronic and incompetent supervisors and managers the likes of which will astonish you; good for the entertainment value, but frustrating to work with. Promotions (rare) are based on either your "diversity category", or the buddy system, and border on outright discrimination, with total disregard to experience, education, ability or intelligence. This company has become nothing more than a crappy call center. Crushing workload, people carried out on stretchers monthly due to stress.

    Advice to ManagementAdvice

    During your next round of layoffs, fire everyone in the organization that has been there for more than ten years, or in the same position for more than five. Then resign in disgrace.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good First Step but that's about it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - Benefits are pretty good and ahead of most other companies .
    - Good first step into the whole corporate world
    - Encourages employee wellness and rewards employees who take advantage

    Cons

    - Constant reorgs. During my past few years here, there has been 2 major layoffs.
    - Too many lifers who cruise and unwillingness to share information
    - Management does not really help with career advancements
    - Political atomsphere

    Advice to ManagementAdvice

    Instead of hiring contractors, why not retain the people who knows the work instead of the constant reorgs.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Think Twice Before Working Here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Glendale, AZ
    Current Employee - Anonymous Employee in Glendale, AZ

    Pros

    The day to day employees are great to work with. Compensation is good for the Phoenix area.

    Cons

    It is a very political environment and advancement is based on who you know - not what you know. If you don't mind being a part of the climbing network, come and join. To be diverse means one must embrace the gay and lesbian lifestyle. If you are not applauding it, then you are on the outs.

    Advice to ManagementAdvice

    Your actions really need to represent what you say. Diversity is welcoming all walks not just the ones that are acceptable and in the public light. Why can't we be conservative and stick to what we feel is right?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 7 people found this helpful  

    Decent for building experience and then moving on.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    Pros

    The people are nice, for the most part, and mean well. The work is steady, and the company is relatively stable. Also, it's good for work/life balance for those with families.

    Cons

    There are too many "lifers." For example, my boss has been there 15 years, and hasn't been promoted in at least 5 years. People are complacent with doing their set job and not really advancing.

    For someone like me, that's not a place I want to stay more than 3 years, max, because there is no growth potential in terms of role and responsibility (and also compensation). It would be great if I were 55-60 and riding this job out into retirement, though (which it seems is many people's plan).

    Lots of managers get by with just being managers... not leaders. Also, they frequently slack off their work onto subordinates with no recognition or praise. There are lots of people at the company who get by solely on past reputation (because they've been there forever), but couldn't do the job of their current subordinates if those folks left (which they undoubtedly will due to lack of advancement opportunities).

    Advice to ManagementAdvice

    Stop using consultants to ISP (layoff) people after Deloitte/Accenture tell you to. Also, if we don't have the money for more employees, how do we consistently have money for these bi-monthly "treats?" Personally, you can keep the massages and wellness activities and just increase my take home pay.

    Neutral Outlook
    Approves of CEO
  8.  

    Working for AAA Insurance has been educational. It's a small but stable enough company to learn the ropes of insurance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Producer  in  Oklahoma City, OK
    Current Employee - Producer in Oklahoma City, OK

    Pros

    Working for AAA Insurance has been educational. It's a small but stable enough company to learn the ropes of insurance.
    The company truly cares about their clients. They are really there to help, so you're able to go to bed feeling good about the job that you're doing.

    Cons

    If you get into one of the small entrepreneurial offices it's near impossible to work your way up.
    No employment guidelines for entrepreneurs so absolutely zero benefits and little pay.

    Advice to ManagementAdvice

    Listen to your front-line workers. And be realistic about deadlines.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good company to work for, taxing career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    Pros

    Excellent training and benefits, knowledgeable staff and management.

    Cons

    The position was extremely stressful, but the challenge was pretty fun.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people are good and have a great deal of integrity. There is a sound business strategy in place and the leadership team is focused on execution.

    Cons

    The Company has material dependencies on the insurance selling partner clubs and their agents. CSAA Insurance Group does not have direct control over these groups. Not a con per se - but it does make create and interesting operating model.

    Advice to ManagementAdvice

    Stay the course.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Company held back by top leadership with lack of creativity, dysfunctional personal skills, and narrow competency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance
    Former Employee - Insurance

    Pros

    Company good at workplace employee activities - walking, fitness, volunteer work.
    So long as lay-off is avoided, this is a stable job with reasonable hours for most employees.

    Cons

    Lack of leadership, foresight and cooperation at executive level trickles down through organization causing instability, lack of direction, inefficiency. A lot of wasted money and time. CEO and top officers seem to criticize each other, lack teamwork, seek scapegoats and spend very little time actually being involved with the company. (See approval rating of CEO on this page.) Company uses lay-offs and expensive consultants too frequently, losing good employees while sometimes promoting persons with limited ability or experience. Fairly flat organizational structure limits advancement opportunity and employee willingness to take responsibility for more work for no personal benefit. Limited salary increases after joining company.

    Advice to ManagementAdvice

    Hire top management from successful large insurance providers to take company into future. Get board members that are not just more AAA club reps with no company experience. Try to reduce isolation of leadership - increase interactions across levels to increase upper management knowledge and experience of all departments. Don't do 100 major projects all at once, ensuring that none get done well or quickly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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