CSAA Insurance Group

  csaa-insurance.aaa.com
  csaa-insurance.aaa.com

CSAA Insurance Group Reviews

Updated December 2, 2014
Updated December 2, 2014
433 Reviews
2.7
433 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
84 Ratings

Review Highlights

Pros
  • Also, it's good for work/life balance for those with families (in 40 reviews)

  • Good benefits if you can handle the environment (in 31 reviews)


Cons
  • Senior management not only dislikes their employees, they dislike each other (in 31 reviews)

  • In the minds of upper management CSAA should be first and foremost in the employees lives (in 18 reviews)

More Highlights

Employee Reviews

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  1.  

    Great Business Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriting Intern in Oklahoma City, OK
    Former Employee - Underwriting Intern in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (more than an year)

    Pros

    Great Culture. CSAA is a very learning heavy environment. They really advocate self enhancement and growth. The job I worked at was in Oklahoma City which is a small but great city. They promote pretty frequently with in the company.

    Cons

    The work is a little mundane but that is just the nature of the business. Decision making and risk analysis skills are required.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Physical Damage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group full-time

    Pros

    Good collaboration, excellent mid-management. Good benefits and retirement.

    Cons

    Technology is a bit behind the times but getting better.

    Advice to ManagementAdvice

    Consider hiring from with in versus from the outside.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Looking for a Good Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 8 years)

    Pros

    Most of the people in the company really want the company to continue with its successes. In the IT area, people (in general) have high praises for the CIO, whom is open and down to earth. His Direct Reports all seem to share the CIO's views on being transparent. All are competent.

    Cons

    Like many long-established companies, CSAA is slow to make necessary changes to make room for efficiencies. In one non-IT area, it has taken over a year of reform promises and yet, that has not yet happen.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    One of the Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative III in Glendale, AZ
    Former Employee - Claims Representative III in Glendale, AZ

    I worked at CSAA Insurance Group full-time (more than an year)

    Pros

    It was nice helping callers, handling a lot of complaints but they were resolved, hourly wage, still a good product

    Cons

    Made more per hour, less per paycheck, management was there to monitor employees as if we were criminals in a sting operation. Pointless meetings and at a certain point they stopped cleaning the bathrooms

    Advice to ManagementAdvice

    Care about your employees. Don't praise them in public and scream at them in private, sometimes on the same day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Terrible leadership in IT. Lecture about holding people accountable, yet politics play a large part in daily culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Glendale, AZ
    Current Employee - IT Manager in Glendale, AZ

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Pros

    It's easy work since there is a lack of accountability. This can become very frustrating since most time is spent working in meetings, getting folks on the same page, etc since leadership is so bad. There is no strategic management since the CIO is busy on new deliveries and there is no operational and application focus. Application area is all political, no accountability, mostly just presentations and talk.

    Cons

    Poor leadership at director level and above, leads to conflicting middle managers which drives politics. More effort could be placed on getting everyone on the same page, then hold managers accountable for delivery. No policies, managers can tend to drive poor behavior such as unauthorized change, etc

    Advice to ManagementAdvice

    Need a CIO that is operational focused, or a leader that can drive standard operations. Application leadership should drive standards as well, and drive more accountability to deliver. Less presentations and more action.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 4 people found this helpful  

    An exercise in frustration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Agent in Oklahoma City, OK
    Former Employee - Insurance Agent in Oklahoma City, OK

    I worked at CSAA Insurance Group full-time (more than 3 years)

    Pros

    The people in this company are keeping this company alive, a few of the managers are truly dedicated to a work-life balance and genuinely care for there employees. A few of the employees left are also quite dedicated to truly giving the customer a great insurance experience. The employees MAKE this company.

    Cons

    Middle management is completely disconnected from upper management, the "work-life balance" and "members come first" montra is completely discarded as soon as the bosses in California aren't watching. A concentration on employee metrics instead of taking care of the member/customer creates competing priorities in abundance. This company is completely reactionary, there seems to be no cohesive plan for it's future, a problem is only solved after it is unavoidable. The training and tools given to it's dedicated front line employees are minimal and broken. I find it sad frankly, to see this icon of Americana abandoning its insurance customers and employees like so many cars on a desert highway. It may be too late now to make the simple changes in it's antiquated corporate structure and vision that would save this company.

    Advice to ManagementAdvice

    There is no reason at all to have an attrition rate so high. Take a look at your priorities, lip service to work-life balance and volunteerism won't do, that HAS to be in PRACTICE! Hire a trainer! Write a training manual that explains insurance, rather than how to negotiate 15 different computer systems. An employee can no longer be an expendable commodity, a manager should be a support system for their employees, not a babysitter.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSAA Insurance Group

    Pros

    This is a lifestyle job. So if you have a family and like to spend time with them, this is the place to be. There is flexibility to take care of your life and kids without that stressful feeling.

    Cons

    They are behind in technology. Way too many politics, whose in charge?

    Advice to ManagementAdvice

    I think there is a disconnect between what they want and what they want to be. The company has longevity in its corner, but any new executive that comes in wants to change a culture that works.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Insurance Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Customer Service Associate in Glendale, AZ
    Former Employee - Insurance Customer Service Associate in Glendale, AZ

    I worked at CSAA Insurance Group full-time (more than an year)

    Pros

    Excellent culture, paid for me to get my Insurance license and I was promoted with a $3 per hour raise in my first year.

    Cons

    It takes some time to build up the stats to get the day shift but he shift bids are based on performance to I was able to set a goal and achieve the shifts I wanted.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Ignorance At Every Turn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Walnut Creek, CA
    Current Employee - Product Manager in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Pros

    This place does not have any pros!

    Cons

    Intense politics and lack of accountability across the entire company. Leadership picks and chooses their pets as if this were a junior high school campus. Passive aggressive behavior that is maddening. Don't even think about challenging status quo or you will find yourself ostracized. Oh and if you are not Asian you can really forget about any kind of future here.

    Advice to ManagementAdvice

    Fire the senior leadership team including the CEO. Start anew before it's too late. Your brand won't survive much longer if you don't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Solid company, nice perks, crusty old technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than an year)

    Pros

    Good benefits and pay, with pension plan, and great 401k matching. Good work/life balance. 24 hours per year paid for volunteering.

    Cons

    Lots of embedded vendor technology, and technology contractors make it difficult to implement a change. Complex relationships with AAA clubs and AAA National make it even more difficult.

    Advice to ManagementAdvice

    Instead of using so many technology contractors and vendors, try hiring more full time employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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