CSAA Insurance Group Reviews

Updated April 19, 2015
62 reviews filtered by
  • Walnut Creek, CA
  • Any Job Title
3.0
62 Reviews
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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
23 Ratings

62 Employee Reviews

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  1. Well-established company full of smart, caring people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Current Employee - Anonymous Employee in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - A well-established (100 year old) company with a lot of room for market expansion
    - A lot of super-smart people who actually care about the people they work with
    - A values-driven culture that's centered on caring, volunteerism, and wellness
    - Loads of opportunities to learn new things, take on special projects, expand your role, and build a career
    - Recent upgrades to technology create consistency and a platform for growth
    - Relatively stable leadership team, many with decades of tenure
    - Top-notch benefits (6% match for your 401k, company match on charitable donations, time off for volunteering, great vacation plan, etc.) and generous bonus plan
    - Regular chats with leaders, town halls, and social events

    Cons

    - A lot of red tape, politics, and resistance to large-scale change (similar to other large companies)
    - Legitimate concerns about the future of P&C insurance with ride-sharing, autonomous cars, etc.
    - Some managers and supervisors are less talented when it comes to leadership skills
    - Base salaries are just average - may not be able to keep employees if the labor market changes
    - Complicated relationship with the AAA federation and other AAA insurers

    Advice to Management

    - Come up with an answer to the huge insurance industry threats (new products, new markets, etc.)
    - Keep an eye on employee salaries to make sure they remain competitive with the market
    - Take swift action on managers with poor reputations, low engagement, and trouble keeping employees
    - Work quickly to build that innovative culture that everyone's talking about

  2. Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at CSAA Insurance Group full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Member commitment! Absolutely every person who works for CSAA/AAA is there because they are laser-focused on putting Members First.

    Cons

    Unfortuantely, I must agree with a majority of the raters--management was an issue. That said, the same thing is said of just about every organization and that would be correct. At the end of the day, leadership must address issues and flip dilemmas where staff cannot. During the time that I was there, the dilemma was (and apparently continues to be) the cycle of hiring & layoffs.

    Advice to Management

    Forecast better to minimize the people impacts. Your brand as good place to work will continue to erode.

  3. Overall rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at CSAA Insurance Group

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good values, compensation was on par with others in the area.

    Cons

    A management team that escapes accountability.

    Advice to Management

    Walk the talk when it comes to ethics and conflicts of interest.

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  5. Helpful (4)

    What a Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in Walnut Creek, CA
    Current Employee - Product Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro I can think of is to leave this company as soon as possible. There is no future for anyone here.

    Cons

    The politics are overwhelming and if you push back the powers that be will isolate you and keep you out of the loop so that you can fail.

    Advice to Management

    Continue to clean house in Product from the top to the middle to the bottom. Only way to move forward to hire and retain competent knowledgeable professionals.

  6. Helpful (5)

    Truly a terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA

    I worked at CSAA Insurance Group full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice, new building, good cafeteria, walking distance to Pleasant Hill BART station, nice weather in Contra Costa County, is this 20 words?

    Cons

    Bad management, highly bureaucratic, repercussions for innovation, lots of ideas but nobody willing to actually do the work

    Advice to Management

    My advice for employees is to find another job, especially in an up market.

  7. Helpful (7)

    Good culture and people, but lack of stability troubling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in Walnut Creek, CA
    Former Employee - Actuarial Analyst in Walnut Creek, CA

    I worked at CSAA Insurance Group full-time (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I worked here for over 3 years, and in general, the people are very nice to work with. Everyone is knowledgeable, and is always willing to lend a hand to help out. This contributes to an overall great work environment where people are respectful. Over time, people who demonstrate consistent ability to work effectively and efficiently get deserved promotions, and if you are passionate about your craft you will be rewarded. There are also multiple internal career opportunities within the company, and the benefits & bonuses are above average.

    Cons

    The company recently expanded its regional presence to be countrywide. As a result, senior management is still learning to structure its operations; there was at least 1 MAJOR structural re-organization PER YEAR within my department and a few times on the C-level as well. Also, the turnover is extremely high for an insurance company. This, compounded with the many different layers of the business model, delays decision-making, and ultimately slows productivity. Timelines & goals are even set with the expectation that they will not be met. Lastly, the distribution of work across departments can be extremely uneven. They are still figuring out how to distribute work, and it's likely that some teams will work 60+ hours consistently for several months while other teams in the same department/division work less than 40.

    Advice to Management

    Please keep the company culture and values, but place greater emphasis on employees. Most importantly, decide upon a corporate structure and stay with it for the near future so the company can maintain stability and continuity.

  8. Helpful (15)

    Company is slowly spiraling towards bankruptcy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Walnut Creek, CA
    Current Employee - Data Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very laid back environment, this can be both a pro and a con, depending on your perspective. There are times it makes it nice to work here, but be prepared to have every project you work on fail, and be prepared to work with grossly incompetent people who will never get reprimanded or fired. In fact they will get raises and promotions at the same rate as everyone else based solely on tenure.

    Cons

    Company is slowly going under. Large companies don't go bankrupt overnight, it is a long, slow, painful process. The company has not kept up with the times. No internet capabilities, no mobile capabilities, no new strategies, no national ad campaign, billing an payments is a mess, telephony is a mess, product management has no vision, no use of algorithms or analytics, basic reporting and metric tracking is a huge mess. This company is being run like a regional insurance company from the 90's.

    Advice to Management

    The C suit and the board are primarily focused on syphoning money out of the company while it is going under. They force large contracts with vendors who they have an interest in, and stand to gain from the transactions. If they wanted to make a difference, I would suggest modernizing the company on all fronts. They claim this is a priority, but these projects move so slowly that we actually fall further behind in the process. The members of the BOD who actually care about the company should fire the CEO & CIO, and force out the other board members who are syphoning money from the company.

  9. Helpful (4)

    Safe and Stable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Predictive Modeler in Walnut Creek, CA
    Current Employee - Predictive Modeler in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The office culture is nice. It is very hard to get fired since they are focused on keeping people for the long run.

    Cons

    It is very hard to get fired since they are focused on keeping people for the long run. Therefore, accountability is not stressed and metiocrity, even total failure, is tolerated. It cascades into all aspects of the business and the data situation is horrendous. They are trying to adapt to a 5 year old technology, which tells you where they are now today.

    Advice to Management

    Get some better data governance and management. It means that the workers cannot achieve their best because they have to stoop low to the company's level and base capabilities. It is kind of sad that they cant even get their numbers to add and subtract correctly...

  10. Helpful (4)

    Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Senior Business Analyst in Walnut Creek, CA
    Former Contractor - Senior Business Analyst in Walnut Creek, CA

    I worked at CSAA Insurance Group as a contractor (less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Newer technology being adopted and a few great managers (most under 2 years at this organization)

    Cons

    Incompetent managers not being terminated for nepotism or politics.

    Advice to Management

    Include outside consultants in performance reviews of managers regarding hard and soft skills. Unqualified Managers lack both leadership and technical skillets to accomplish C level strategies. Severe lack of insight due to minimal reporting from old manual methods.

  11. Helpful (3)

    Room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Walnut Creek, CA
    Current Employee - Business Analyst in Walnut Creek, CA

    I have been working at CSAA Insurance Group full-time (more than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Life work balance, great career development programs

    Cons

    Slow pace for changes, people are not always being held accountable for their actions, poor change management and project management

    Advice to Management

    It will be helpful to bring the right people in the right place. Sometimes incompetency creates frustration, lowers standards and employee morale.

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