Pros

Good compensation for the job, pride of the brand, each job teaches you a lot of new skills and exposes you to situations you can't begin to train for. Most of the employees are very nice and professional, more so than in other jobs, and the daily interaction with lots of different people allowed for excellent networking. It was definitely an okay job if you could put up with the politics and stress, and were there for only a check.

Cons

Management didn't give a hoot about the front-line employees. Shifts and schedules can be lousy and inflexible depending on department and seniority - some folks had been there 10+ years and couldn't get a full weekend off. When the company needed to 'streamline costs', it would intentionally nitpick current employees' performance so they couldn't get bonuses or raises, rather than actually try to remedy any budgeting problems - which seems petty and counterproductive, and not very good representation of the AAA brand.

Advice to Senior Management

Wish my career had ended on a more positive note than "I was one of many whipping boys for upper management's poor decisions". Please start listening to the front-line employees and take what they have to say seriously.... they know better than you do, because they actually come out from behind the desk every day.