CSG International Reviews

Updated June 24, 2015
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3.2
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CSG International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
37 Ratings

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • No good things except good at one thing that is flexible to work from home (in 4 reviews)

Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Pros and Cons

113 Employee Reviews

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  1. Great Company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time

    Pros

    Great people and good work environment

    Cons

    Constant organizational changes and layoffs


  2. Good Company, Lack of Stability

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Director in Omaha, NE
    Current Employee - Finance Director in Omaha, NE

    I have been working at CSG International full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good midwestern ideas and culture built this company and provided decades worth of profitability and good jobs for a number of folks. Easy going and professional environment.

    Cons

    Good midwestern ideas and culture are leaving through the exits. Management has been searching for the new great thing for the last 10 years and has decided to let go of a lot of the things that made it great and bet on risky ventures. Acquisitions have failed to result in new revenue or business. Growth is flat + inflation +acquisition growth. No opportunity for growth.

    Advice to Management

    Focus on domestic technology for cable customers, not international growth in risky markets.


  3. Smart people who don't know how to run a software company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Developer in Englewood, CO
    Former Employee - Developer in Englewood, CO

    I worked at CSG International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    good benefits, flexible schedule, cool product concept

    Cons

    non-communicative management, regular layoffs, lack of customers and uncertain future

    Instead of a software development process, there are just regular "heroic efforts" by a few people to get "something working" for whatever the current big push is.
    Most of the interesting work is outsourced to contractors.

    Advice to Management

    Respect is a 2-way street.
    Communication from Invotas management only occurs when:
    - You are being chastised for doing something wrong,
    - They need you to work overtime to handle the latest emergency
    - You are being layed off

    Employees need tasking, priorities, and goals. A software company needs processes and culture that enables all developers to collaborate, contribute, and improve.


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  5. Helpful (1)

    Snail Pace Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lots of good people in the rank and file. Ample time to learn on the job and to stand out with effort. Compensation generally average to above average.

    Cons

    Things move forward slowly. Heavy emphasis on new products, but they hit the field before they are ready. Not overly disciplined with the implementation of changes and clients feel the impact. Management seems to want to take the next big step, but they are never really sure what that step is or what it requires. Movement up the ladder is slow -- and exposure to downsizing is real about twice each year.

    Advice to Management

    Take a broader view of the movement of the industry and assume leadership in driving change to better position yourselves to serve future needs. Dramatic change coming and doing things the way you have for 20 years will not make the grade going forward. Vision and a coherent, well-communicated strategy will go a long way as client base continues to evolve.


  6. Helpful (1)

    Love to Innovate? Can't do it here!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Dispersed workforce, relative autonomy , global footprint, array of products

    Cons

    Business strategy not in sync with long-term industry trends
    Chronic lack of teamwork, collaboration, creativity, drive
    Whole teams / departments disdainful & disrespectful of colleagues on other teams
    Rampant stupidity in upper levels of middle management
    Confusing direction / lack of coherent growth strategy from c-suite
    Deeply inbred work ethic that "good enough" is good enough
    Continually make easy choices rather than the hard right calls that could enable the company to be great
    Actively squelch innovation, creativity

    Advice to Management

    Get it together! Shed the dead weight! Reward results not just your friends! In other words, the nice person who can't get the job done should move on; the high achiever pulling the cart should replace his boss. Oh, and please invest in 21st-century tech solutions before two guys in a dorm room in Palo Alto find a way to circumvent your tech. It's coming FAST....


  7. Very top heavy with management, all wanting to go in different directions.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Work from home is a nice option. VERY good people working there. There is a desire for things to improve, so if you're willing to fight through the "that's the way we do it" mindset, there are growth and improvement possibilities.
    Job security is not a problem so there's too much work to do then could ever get done.

    Cons

    We don't know where we're going. Groups and products are segmented and all wanting to do things their own way. Work is very inefficient, and the priority of the week will not be the priority of next week. Even when leadership DOES set a solid direction, the "good ole boys club" members will ignore that direction and complain until they get what they want.

    Advice to Management

    Centralize directions. When Sr Management positions open up... do NOT hire from within. Fresh ideas and outside eyes are needed to bring light to the failures of the current "that's how we do things" mindset.


  8. Good people - future focused

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Omaha, NE
    Former Employee - Vice President in Omaha, NE

    I worked at CSG International

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    CSG is a true meritocracy. If you are smart and work hard, you will be rewarded. Much of the senior leadership has been developed from within.

    Cons

    There is real uncertainty about the North American cable/DBS space's future. CSG has a history of strategic under-commitment.

    Advice to Management

    Diversify, Invest, and understand the current company. The winning strategy will be derived from understanding what CSG does well, and how you create value, today.


  9. A Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Chicago, IL
    Current Employee - Senior Software Engineer in Chicago, IL

    I have been working at CSG International

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -good leadership
    -work culture is good
    -Open communication

    Cons

    - not a lot of cons i can think of


  10. Helpful (1)

    Mismanagement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are nice people who work at CSG International and I'm happy to call some of them friends.

    Cons

    CSG International has a serious problem with the 'good ol boys' network. Cronyism is rampant in most technical leadership positions of the company. As a result, many management level employees are simply inept in most respects.


  11. Casual dress is a plus.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, nice people and great training.

    Cons

    Leadership, does not promote often.

    Advice to Management

    Tell the employees they are doing a good job.



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