CSG Systems International

  www.csgi.com
  www.csgi.com

CSG Systems International Reviews in Omaha, NE

56 Reviews
3.1
56 Reviews
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CSG Systems International President, CEO, and Director Peter E. Kalan
Peter E. Kalan
32 Ratings

Review Highlights

Pros
  • Work life balance - dont have to work crazy hours (in 6 reviews)

  • Its a relaxed place where you are free to work from home whenever you want (in 4 reviews)


Cons
  • Too much opportunities for career growth (in 3 reviews)

  • Revenue is coming few customers also consolidation (in 4 reviews)

More Highlights

18 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Business Analyst in Omaha, NE
    Current Employee - Business Analyst in Omaha, NE

    I have been working at CSG Systems International

    Pros

    People are great and very intelligent.

    Cons

    Process is a bit overburdened, but does help create consistency.

    Advice to ManagementAdvice

    Setup formal mentoring program for employees.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Development Engineer in Omaha, NE
    Former Employee - Senior Software Development Engineer in Omaha, NE

    I worked at CSG Systems International full-time (more than 5 years)

    Pros

    Very good source control and build management.
    Most people are great to work with.
    Usually up to date with latest software.
    Causal dress code.
    Flexible hours accommodate people whose children have early morning school activities.

    Thanks to some good management choices, software development practices visibly improved over what they used to be in 2008.

    Cons

    Frequent layoffs in the past 5 years.
    Several multi-million dollar project failures.

    Advice to ManagementAdvice

    I watched members of another development team quit one after another after another due to one specific toxic individual. How did management allow this to happen?

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Not the great company it once was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Services in Omaha, NE
    Former Employee - Client Services in Omaha, NE

    I worked at CSG Systems International full-time (more than 10 years)

    Pros

    Casual dress code, great benefits and outstanding new facility in Omaha.

    Cons

    Layoffs are frequent and without any rhyme or reason. (Quick to fire veterans and new employees alike) Workers fear for their jobs constantly, and are very quick to fend for themselves; This crushes any sort of "team" collaboration-based environment, and harms ever level of the company. Company is generally disliked by customers, creating a difficult work setting, especially for those who are customer facing.

    Advice to ManagementAdvice

    Practice what you preach and practice "open communication" with your employees. 10 years ago, the company would gather quarterly for an open discussion on that quarter's financial situation. That is long a thing of the past, and employees who are left in the dark are left speculate constantly.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Satisfied but definitely room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Information Technology in Omaha, NE
    Current Employee - Information Technology in Omaha, NE

    I have been working at CSG Systems International

    Pros

    The work environment is pretty friendly
    Very casual dress code is a bonus
    Benefits are above average from what I know about.

    Cons

    Information passed down from upper management is much too vague and generic.
    A lot of situations where the right hand doesn't know what the left hand is up to.
    Quick to bring the hammer down on what is viewed from upper management as a problem but extremely slow to reverse when the situation shows it's justified.

    Advice to ManagementAdvice

    Upper management needs to find a way to truly communicate better with the average employee. They do a good job at regular generic updates but those just don't seem to be effective.

    No opinion of CEO
  6. 3 people found this helpful  

    A mediocre experience which has gotten worse significantly in 2012.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE

    I have been working at CSG Systems International

    Pros

    Great benefit package, generous vacation allowances

    Cons

    An oligarchy of service bureau oriented business model types who don't get the way business is run in the technology industry today.

    Advice to ManagementAdvice

    Either learn how to manage multiple recent acquisitions or divest yourselves of them

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at CSG Systems International

    Pros

    Pay - Co-workers - Benefits - location - work environment - challenging work

    Cons

    Middle to Upper Management can be terrible in many of the departments - favoritism (many based on who you know and how much money you have- definately not based on the knowledge and experience you bring to the table - promotions being offered to those that have no experience or knowledge at all)- unfair and unethical at times - layoffs

    Advice to ManagementAdvice

    Have a consulting team come and in meet with your middle managers, upper management, and your associates. Listen to what the consultants offer as feedback and take steps to resolve the issues that you will be made aware of.

    Doesn't Recommend
    No opinion of CEO
  8. 5 people found this helpful  

    Not the right place for anyone who is a professional with integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Tester in Omaha, NE
    Former Employee - Software Tester in Omaha, NE

    I worked at CSG Systems International

    Pros

    Free popcorn. Given early out on the eve of holidays. Not a horrendous amount of overtime. Interesting and challenging work. Some very nice smart coworkers.

    Cons

    People there are frightened of making a mistake, frightened of offending "the ear", and afraid to trust each other. Example: small group of developers discussed a laborious paper process that could be replaced by file compare, sounded like they have wanted this for a long time. I'm not a developer but I thought I'd bounce the idea off a developer from another team. Other developer quickly looked around to be sure we were alone, dropped voice to a whisper and said "You HAVE to be careful what you say! There are people who have been here a long time and don't want things to change." The good news is I see they are advertising for an internal auditor so maybe the cloak and dagger era of process improvement will end soon.

    Advice to ManagementAdvice

    Empower the technical staff to make changes, they know what isn't working and how to fix it. Support the technical staff instead of treating them like they cannot be trusted. Figure out which people are refusing to allow change and figure out what is causing the fear in the technical staff. Maybe an anonymous hotline for whistle-blowers would help. Train the managers on how to be managers.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Great place to work but don't count on a long tenure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Analyst in Omaha, NE
    Former Employee - Business Analyst in Omaha, NE

    I worked at CSG Systems International

    Pros

    Relaxed Atmosphere, Challanging Work, Great People To Work With. New buidings in 2012.

    Cons

    The more tenure you have, the less job security
    Morale low due to long work hours

    Advice to ManagementAdvice

    Focus on your people and watch how well they perform. You have some talented people working at CSG that are overworked and under appreciated.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Great Company to work for until recent years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at CSG Systems International

    Pros

    The CSG culture has historically been one that promoted entrepreneurially behavior in its employees. It was an environment where employees could ask questions, challenge new inititatives and feel as though their voice was heard. The company's growth through acquisition strategy has provided great opportunities for the midwestern organization to learn about integration of corporate cultures.

    Cons

    CSG has attempted to broaden its product/service lines to decrease the pressure of having the majority of its revenue tied to a handful of clients. Unfortunately, the in-house 'blame game' is alive and well at CSG, from sales, to development, to product management. Executive management is busy 'counting beans' rather than leading and holding those responsible, accountable.
    Within the past 5 years there has been a significant shift in the culture that is a double standard. Management asks/requires employees to share their ideas and expand their skills (stretch goals) but do not provide the necessary support to help them achieve the goals and then wonders why employees are disenchanted and not motivated.

    Advice to ManagementAdvice

    Spend some time to personally understanding what mid-level managers and employees think of the most recent initiatives.

    Disapproves of CEO
  11. 1 person found this helpful  

    Not my cup of tea.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at CSG Systems International

    Pros

    Decent local job in the IT field. Benefits.

    Cons

    Leadership is out of touch with CSG employees working directly with the client. No real opportunities for advancement. Morale continues to nose dive due to yearly layoffs and disconnected leadership. Stay clear unless job security and advancement are not important to you.

    Advice to ManagementAdvice

    Watch 'Undercover Boss' to see what you've been neglecting. Start caring about those who work directly with your clients.

    Doesn't Recommend
    Disapproves of CEO

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