CSL HK

  www.hkcsl.com
  www.hkcsl.com

CSL HK Reviews

Updated November 3, 2014
Updated November 3, 2014
11 Reviews
3.3
11 Reviews
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Employee Reviews

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  1.  

    Customer Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSL HK full-time

    Pros

    Lots of opportunities, people were quite nice and easy to work with. Great leadership and open to ideas. As long as you could show your passion and persistence you should make something out of here.

    Cons

    Got acquired and culture has been dissolved.

    Recommends
    Neutral Outlook
  2.  

    chaotic work place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-Time Sales Representative in Hong Kong (Hong Kong)
    Current Employee - Part-Time Sales Representative in Hong Kong (Hong Kong)

    I have been working at CSL HK part-time (less than an year)

    Pros

    As we all know, CSL has been bought by PCCW (HKT), so technically speaking, it's under HKT. And since it's newly merged, it's very chaotic but it also brings in new job post. Very high turnover rate of the call center sales team and this means you've a chance to work there.

    Cons

    My actual work is Administration Officer (AO), but my contract says I'm Sales Rep. Just because I'm a part time and they can't even change or adjust the contract? This already tells you how this company performs and works.
    Since it's a newly merge department with staff from previous company CSL and now the mother company HKT, and with the system they're using now, it's very chaotic. First of all, sales order computer program is outdated and unfriendly and have various bugs, but yet nothing been done to improves or updates it. What's the IT guys are doing? God knows. Secondly, lack of training of the telesales and mistakes from the telesales increases my work load as an AO, and the worst thing is the boss think why there's 4 of us doing things that she thinks 2 person can handle. Like any other boss, she cannot see from the staff perspective and simply does not what kind of problems we need to solve every single day just to make sure the sales order flow was complete and deliver to the customer.
    When I join the AO team, I was there to replace someone who was leaving. And after me they've hire 3 more staff, which 1 got asked to leave. And we're still short staff and the boss wanted to cut back the staff already.
    Furthermore, with the salary they pays you, now they wanted you to do shift work and stay as late as 8pm, given you can handle all the problems on hands at the time. It's sad to see the bosses who don't understand how does the work flows and how many problems were created each day. Bosses doesn't understand her staff very much. Not only this, no one cares much and that is same across different department as well.

    Advice to ManagementAdvice

    Give proper and well training to staff, this is most needed, as most of the problems were created by sales because of lack of training. Pay more to your staff because with the current pay, all of us are underpay. For the sales target the sales team needs to achieve. Stop giving out the real target the month after. You need to have a clear, solid and un-adjust sales target for ppl to see. Stop your tricks of adjusting the sale target until the next month, because everyone knows you're taking full advantage of your own staff just to save you money, the act of yours and the company is such a disgrace.

    Doesn't Recommend
    Negative Outlook
  3.  

    Sr HR Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSL HK

    Pros

    very good career opportunity and open culture

    Cons

    quite stressful as technology world changes rapidly

    Recommends
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  5.  

    a nice company to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Intern in Hong Kong (Hong Kong)
    Former Employee - Student Intern in Hong Kong (Hong Kong)

    I worked at CSL HK as an intern (more than an year)

    Pros

    colleagues are humble and willing to collaborate, a good team to work with; colleagues are willing to share their experiences

    Cons

    would be nice to arrange more departmental activities to further encourage crossed teams communication / interaction and provide more trainings where possible

    Advice to ManagementAdvice

    more opportunities for entry levels

    Recommends
    Positive Outlook
  6.  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Hong Kong (Hong Kong)
    Current Employee - Assistant Manager in Hong Kong (Hong Kong)

    I have been working at CSL HK full-time (more than 3 years)

    Pros

    Emphasize on customer experience
    Friendly working environment

    Cons

    Working in silos
    Need lots of effort in moving forward ideas

    Recommends
    Neutral Outlook
  7.  

    Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at CSL HK full-time (more than an year)

    Pros

    Great benefits comparatively. Dynamic management so if you like change culture this is a right place. Very, very willing to invest and improve despite customers might not see the benefits immediately. It's the most willing to improve company I have ever worked for in over 15 years.

    Cons

    Typical big organization challenges on moving new ideas/ initiatives forward so even though management wants to improve, it takes time.

    Recommends
    Neutral Outlook
  8.  

    Senior Accounting Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSL HK

    Pros

    Staffs are professional. middle to senior staffs are usually from sizable audit firm, you have chance to be trained up with professional skills.

    Cons

    middle to senior staffs are usually from sizable audit firm, if you are not from sizeble audit firm, promotion opportunity is limited.

    Advice to ManagementAdvice

    more communication with staffs

    Recommends
  9.  

    summer internship to get insight of how marketing department works professoinally

    Current Employee - Student Internship in Hong Kong (Hong Kong)
    Current Employee - Student Internship in Hong Kong (Hong Kong)

    I have been working at CSL HK as an intern (less than an year)

    Pros

    pleasant working environment
    easing going and helpful colleagues and boss
    no much pressure

    Cons

    sort of inefficient
    tedious and repeated tasks to deal with everyday

  10.  

    One of the telco in Hong Kong

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Hong Kong (Hong Kong)
    Former Employee - General Manager in Hong Kong (Hong Kong)

    I worked at CSL HK full-time (more than 3 years)

    Pros

    Flexible to adapt to the changing market

    Cons

    Lack of accountability among teams

    Advice to ManagementAdvice

    Too many changes at the top management

    Doesn't Recommend
    Neutral Outlook
  11.  

    Manager, Mass Marketing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Mass Marketing in Hong Kong (Hong Kong)
    Former Employee - Manager, Mass Marketing in Hong Kong (Hong Kong)

    I worked at CSL HK full-time (more than an year)

    Pros

    fast pace work environment & result oriented

    Cons

    unfriendly culture & high turnover rate

    Doesn't Recommend
    Positive Outlook

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