CUNA Mutual Reviews

Updated March 24, 2015
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3.4
73 Reviews
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CUNA Mutual President and Chief Executive Officer Robert N. Trunzo
Robert N. Trunzo
22 Ratings

73 Employee Reviews

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  1. 2 people found this helpful

    CUNA Mutual Pros and Cons of the Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI

    I have been working at CUNA Mutual full-time (more than 3 years)

    Pros

    The pay, bonuses and benefits are either at market or a bit better. The people definitely have a good midwestern friendliness and work ethic. Because of size, good amount of internal opportunities. Having been to two of four locations - the two have workout facilities and cafeterias. Headquarters in Madison, WI, has free underground parking! Depending on manager and area, flexibility to work from home on a limited basis. Many managers, outside time-sensitive areas like call centers, are flexible with work schedules - as long as you get the work done. Madison building has open atrium with lots of natural lighting and glass elevators - almost 'hotel-like' in ambiance, allowing people to meet and collaborate out in the open.

    Cons

    A 'safe'/conservative organization stems from it's roots in financial services/insurance leads to group think when it comes to decision making. Not wanting to make a mistake or take too much risk affects timeliness of decisions and ability to act efficiently. Many topics or questions need to be run by many people in different areas. Getting people to feel empowered is a cultural hurdle. Change is a challenge and "we've always done it this way" is brought up in discussions, though there has been improvement with this as new hires try to sway the tenured staff to consider different options to solving problems. Information Technology group needs to be more forward thinking. Some organizations have the business preventing changes in technology, but in this org it can be IT that hold things back. In IT area it can difficult to figure out who to contact for what need with all their forms and processes for things that should be simple, they can get complex and over complicated. With the hiring of a new CIO, this too may be addressed in the near future. Finding documents and resources via Sharepoint or Intranet can be more than a challenge.

    Advice to ManagementAdvice

    CEO Bob Trunzo realizes that our culture wants us to have things 90% right before moving forward on something. He's stated that we need to be better at not shooting for perfect. Leaders need to be empowered to make decisions on their own. They also need to know that it is okay to take risks and make mistakes. People should not be rewarded or receive a pat on the back because they brought up an obstacle that would prevent moving forward. We should consider options on how to do something not why we shouldn't. Allow experts in their area to be experts and guide those they consult.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    Great company to work for, strong values, work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Madison, WI
    Current Employee - Operations Manager in Madison, WI

    I have been working at CUNA Mutual full-time (more than 3 years)

    Pros

    Focused leadership, investing in the future with strong financial results.

    Cons

    Very meeting heavy culture and a lot of projects.

    Advice to ManagementAdvice

    More jeans days, reduce meetings or do no meeting days to allow everyone time to focus on making the right choices for our project execution and strategic direction.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    Under utilizing technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Implementation Consultant in Madison, WI
    Former Employee - Account Implementation Consultant in Madison, WI

    I worked at CUNA Mutual

    Pros

    Friendly, hard working people and a nice work place

    Cons

    Under utilizing the technology. There are some great tools available, but decisions were made to take the path of least resistance and keep doing accounting the way its been done for decades

    Advice to ManagementAdvice

    Invest in updating your technology and business process to leverage the tremendous wealth of human experience and data available to you. Instead of spending so much time manually compiling data, invest in tools and systems integration that will automate your data and give your employees the time to analyze what they are doing.

    Neutral Outlook
    No opinion of CEO
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  5. If you're desperate.....work at Cuna Mutual Group. Horrible Environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PMO Resource in Madison, WI
    Current Employee - PMO Resource in Madison, WI

    I have been working at CUNA Mutual full-time (more than a year)

    Pros

    Good co-workers in the IT & PMO areas, Contractors really know their stuff and have elevated skill sets compared with others in the Industry. Pay is good as a contractor and decent as a FTE. Cuna has a nice bonus program and average benefits plus pension.

    Cons

    The Business areas rely WAY to much on the PMO and IT areas. If you are a BA or PM at Cuna, be prepared to do an excessive amount of hand holding with business areas. Be prepared to be on a project well past deployment and implementation. Cuna Mutual culture is the epitome of "But we've always done it that way". Be prepared for business areas really not comprehending what a BA or PM does. Business leaders speak to changes Cuna is making but it's very rarely seen. A lot of "fluff" to pump up employees. Contractors are put on projects the FTE's don't want to work on, because of various reasons including the project being set up to fail or difficult stakeholders. Management will acknowledge that specific stakeholders are "problems" but nothing is done to help the workers in the PMO or IT area. Once an employee or contractor leaves a project for political issues a new contractor is thrown into the pit.

    Cuna Mutual is extremely "clicky". Get ready to go back to high school. Lots of gossip between Managers, other department areas and employees. Almost all people I worked with were very fake. I was told to run away from Cuna by ex employees, I wish I would of listened. I watched an employee scream at someone from facility management because a chair was left in the hallway. Managers often change their minds and "forget" or "don't remember that outcome" from a meeting.

    There are also mold issues and mice issues in some of the buildings. The entire atmosphere feels "stale". I've never seen so much talk about creating progress forward with so little action to back it up.

    I agree with other posts that for a company this size there organizational structure is bananas. They really need to invest in a reorganization or all company areas. If that request gets documented now, it may just be approved in 5 years.

    PMO practices seem old and outdated. But this is being looked into by experienced team members so hopefully it will get better in the future.

    CUNA tends to have a lot of meetings just to have meetings which affects work getting completed on time.

    Advice to ManagementAdvice

    Don't make your contractors go to your company portfolio meetings. Contractors could care less on what the current company portfolio is, they just want to work on their assigned projects.

    Fix your outdated PMO processes.

    If there is a specific project where you have a lot of PMO resource turn over, look to discover the underlying issues.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. It's pretty good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Systems Analyst in Madison, WI
    Current Employee - Business Systems Analyst in Madison, WI

    I have been working at CUNA Mutual full-time (more than 5 years)

    Pros

    Benefits are a little better than average. The campus is nice.

    Cons

    Overall, the company tends to be too bureaucratic and is over-managed.

    Advice to ManagementAdvice

    There's too much hierarchy, and too many management-level positions that do little to add value to anything.

    Recommends
    Positive Outlook
  7. Contact Center Sales Representitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Sales Representative in Madison, WI
    Former Employee - Contact Center Sales Representative in Madison, WI

    I worked at CUNA Mutual

    Pros

    Never bring your work home. CUNA Mutual will pay for your license in a 50 states. After one year, you can attempt moving around in a large company.

    Cons

    Call center environment. High turnover department. Poor base salary ($24,000). Incentives contradict the "member experience," or what is best for the customer. Every minute of your day, besides lunch, is scheduled. If your break goes over 10 minutes you'll need to submit a schedule change. Workforce management and the management on the floor asks you to keep them accountable, but only after a rah-rah session.

    Advice to ManagementAdvice

    Your sales reps are busy all day, don't leave it up to them to make suggestions. Schedule time to the side and ask them what they'd like to see changed.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful

    It is good, but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI

    I have been working at CUNA Mutual full-time (more than a year)

    Pros

    Benefits are really good and pay is decent. The company is in a profitable market which helps our bonus checks.

    Cons

    The IT structure really seems to segregate the collaboration between and across departments. There are a LOT of managers when there needs to be more full time employees. Several areas of IT are short staffed with no look at hiring support for those areas. The union aspect seems to lock down the amount you can make and the only way to get a raise outside of the yearly raise is to get a promotion. In my area, they do not seem to think continuing education is beneficial and do no budget for it.

    Advice to ManagementAdvice

    Invest more money into your employees so that they know more and can be more productive and make less mistakes. Hold people more accountable for their job roles. Reward those who work hard and truly strive to make the company better. To many people do just enough to not get fired.

    Recommends
    Positive Outlook
    Approves of CEO
  9. A very good company, with tons of professional growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Marketing Intern in Madison, WI
    Former Intern - Marketing Intern in Madison, WI

    I worked at CUNA Mutual as an intern (less than a year)

    Pros

    It has a great work environment

    Cons

    Can get lost in building

    Recommends
    Positive Outlook
    Approves of CEO
  10. Legal clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal Clerk in Madison, WI
    Former Employee - Legal Clerk in Madison, WI

    I worked at CUNA Mutual full-time (more than a year)

    Pros

    Nice people. Interesting work and assignments.

    Cons

    Lack or opportunities for growth

    Advice to ManagementAdvice

    Na

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    Great work environment, challenging work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Madison, WI
    Current Employee - Director in Madison, WI

    I have been working at CUNA Mutual full-time

    Pros

    CUNA Mutual offers the challenges of interesting work assignments with benefits of working for a midwestern company. There is a great working environment with the atrium and increasing number of collaborative work spaces. They also invest extensively in talent management.

    Cons

    There can be a lot of change/reorganization. Often it is small, just tweaking reporting lines. But, it can add some confusion.

    Recommends
    Positive Outlook
    Approves of CEO

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