CUNA Mutual

  www.cunamutual.com
  www.cunamutual.com

CUNA Mutual Reviews in Madison, WI

Updated December 4, 2014
Updated December 4, 2014
122 Reviews
3.4
122 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CUNA Mutual President and Chief Executive Officer Robert N. Trunzo
Robert N. Trunzo
19 Ratings

Review Highlights

Pros
  • There's also an onsite workout facility which to a better work/life balance (in 10 reviews)

  • Flexible work schedule; salary & benefits; underground parking and onsite cafeteria; reasonable work load (in 13 reviews)


Cons
  • Politics within the Credit Union, not CUNA (in 8 reviews)

  • Work-Life balance could be better (in 3 reviews)

More Highlights

68 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    A very good company, with tons of professional growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Intern in Madison, WI
    Former Employee - Marketing Intern in Madison, WI

    I worked at CUNA Mutual as an intern (less than an year)

    Pros

    It has a great work environment

    Cons

    Can get lost in building

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Contact Center Sales Representitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Sales Representative in Madison, WI
    Former Employee - Contact Center Sales Representative in Madison, WI

    I worked at CUNA Mutual

    Pros

    Never bring your work home. CUNA Mutual will pay for your license in a 50 states. After one year, you can attempt moving around in a large company.

    Cons

    Call center environment. High turnover department. Poor base salary ($24,000). Incentives contradict the "member experience," or what is best for the customer. Every minute of your day, besides lunch, is scheduled. If your break goes over 10 minutes you'll need to submit a schedule change. Workforce management and the management on the floor asks you to keep them accountable, but only after a rah-rah session.

    Advice to ManagementAdvice

    Your sales reps are busy all day, don't leave it up to them to make suggestions. Schedule time to the side and ask them what they'd like to see changed.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    It is good, but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Madison, WI
    Current Employee - Anonymous Employee in Madison, WI

    I have been working at CUNA Mutual full-time (more than an year)

    Pros

    Benefits are really good and pay is decent. The company is in a profitable market which helps our bonus checks.

    Cons

    The IT structure really seems to segregate the collaboration between and across departments. There are a LOT of managers when there needs to be more full time employees. Several areas of IT are short staffed with no look at hiring support for those areas. The union aspect seems to lock down the amount you can make and the only way to get a raise outside of the yearly raise is to get a promotion. In my area, they do not seem to think continuing education is beneficial and do no budget for it.

    Advice to ManagementAdvice

    Invest more money into your employees so that they know more and can be more productive and make less mistakes. Hold people more accountable for their job roles. Reward those who work hard and truly strive to make the company better. To many people do just enough to not get fired.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Legal clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Legal Clerk in Madison, WI
    Former Employee - Legal Clerk in Madison, WI

    I worked at CUNA Mutual full-time (more than an year)

    Pros

    Nice people. Interesting work and assignments.

    Cons

    Lack or opportunities for growth

    Advice to ManagementAdvice

    Na

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great work environment, challenging work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Madison, WI
    Current Employee - Director in Madison, WI

    I have been working at CUNA Mutual full-time

    Pros

    CUNA Mutual offers the challenges of interesting work assignments with benefits of working for a midwestern company. There is a great working environment with the atrium and increasing number of collaborative work spaces. They also invest extensively in talent management.

    Cons

    There can be a lot of change/reorganization. Often it is small, just tweaking reporting lines. But, it can add some confusion.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Best company culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Madison, WI
    Former Employee - Intern in Madison, WI

    I worked at CUNA Mutual as an intern (less than an year)

    Pros

    Nice people and nice environment. They really put the customer's value first, not focus on their own benefits.

    Cons

    The IT system is pretty old, they put a lot of extra resources to fix it or deal with it.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Finance Manager in Madison, WI
    Current Employee - Senior Finance Manager in Madison, WI

    I have been working at CUNA Mutual full-time (more than 5 years)

    Pros

    Good work life balance, good compensation and benefits. Madison is a nice place to raise a family.

    Cons

    Slow career advancement, resistant to change, mediocrity in senior management

    Advice to ManagementAdvice

    Develop internal talent

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Typical corporate company with both good and bad sides

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI

    I worked at CUNA Mutual full-time (more than 3 years)

    Pros

    Starting salaries and most benefits are great - 3 weeks vacation, plenty of personal (sick) time, annual bonuses; underground parking, onsite gym, flexibility with hours & work-from-home options, very philanthropic

    Cons

    Middle management is lacking in experience as they are not usually experienced or trained for the role, cubicle-land makes it distracting at times, recent change of CEO is giving those in the company a sense of drudgery.

    Advice to ManagementAdvice

    Those at director-level are great to work with and they come with the experience needed; it's assumed that senior managers know their role and are often difficult, at best, to work along side of.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Excelent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President for International Operations in Madison, WI
    Current Employee - Vice President for International Operations in Madison, WI

    I have been working at CUNA Mutual full-time (more than 8 years)

    Pros

    Great values and the best in Niche market Credit Unions; however they are facing the challenges of maintaining the excellent Credit Union Values

    Cons

    Very evident lack of diversity and understanding of other cultures, very small representation of Minorities .. They do not underastand or want to understand International Business or multicultural environments

    Advice to ManagementAdvice

    Get diversity in the business and the work environment>
    everyday more Creit Unions are electing to go somewhere else for their services

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Fair for a larger company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Several Titles Held in Madison, WI
    Former Employee - Several Titles Held in Madison, WI

    I worked at CUNA Mutual full-time (more than 10 years)

    Pros

    Much better leadership and qualified talent than in previous years. After restructure, silo-ed structures were broken down and a lot of dead weight was eliminated. Generous benefits package.

    Cons

    Tremendous amount of politics and favoritism still exist, as does silo-ing. After restructure, many areas went back to original methodologies and added back unnecessary positions.

    Recommends
    Neutral Outlook
    Approves of CEO

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