CVS Caremark Reviews in Providence, RI

Updated August 20, 2014
Updated August 20, 2014
3,000 Reviews

2.6
3,000 Reviews
Rating Trends

Recommend to a friend
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CVS Caremark President and CEO Larry J. Merlo
Larry J. Merlo
1,064 Ratings

Review Highlights

Pros
  • Good pay and flexible hours in the beginning until corporate has their say (in 93 reviews)

  • Good benefits for part time employees, flexible schedules around school (in 93 reviews)


Cons
  • Upper management never once gave any indication that they cared about their employees (in 145 reviews)

  • that isn't a bad thing from a customer service standpoint but it can be stressful (in 130 reviews)

More Highlights

91 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Massive workload with fair compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Woonsocket, RI
    Current Employee - Senior Manager in Woonsocket, RI

    I have been working at CVS Caremark full-time for more than 10 years

    Pros

    Personally challenging, impact to healthcare and day-to-day experiences of patients/customers lives.

    Cons

    Bureaucratic, slow decision-making, culture mired in old ways despite advertising to the contrary. front-line workers and managers have dwindling resources

    Advice to ManagementAdvice

    Invest back into the frontline, customer-facing folks. Evaluate long-time executives, directors and managers who don't walk the talk. Prioritize the customer first, employee second and Wall Street last - you've got it backwards today.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    If you go along, we'll get along

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer  in  Woonsocket, RI
    Former Employee - Designer in Woonsocket, RI

    I worked at CVS Caremark as a contractor for more than 3 years

    Pros

    Safety, if you fit their mold.

    Cons

    fitting their mold.
    There are a LOT of lifers at this company and a LOT of locked down process that become lines within which you must do your coloring. In order to get hired you simply have to fit their formula. That formula is essentially a compilation of tired old corporate America cliches. Cross functional collaboration. Process-driven. Compliance minded.

    Advice to ManagementAdvice

    Recruit for diversity of soul, experience and culture

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Overworked, but at least the work is meaningful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Woonsocket, RI
    Current Employee - Project Manager in Woonsocket, RI

    I have been working at CVS Caremark full-time for more than 8 years

    Pros

    Great discount at the stores, ExtraCare bucks provide additional discounts.
    Corporate offices are spread across several buildings so getting more steps in is easier.
    My work assignments have been very meaningful. There is a true desire to provide exceptional customer service.

    Cons

    Exceptionally silo'd, making cross functional interaction very challenging.
    Many employees have been with the company for decades and now management is focused on bringing in new blood. This limits opportunities for employees whose longevity is in between. However, it is possible for high performers to be left in place for a very long time. Fine for those who are comfortable with routine and sameness. Not so great for those looking for advancement.

    Advice to ManagementAdvice

    They need to recognize that some of their decisions are fostering poor behavior and leading to unintended consequences. The associates are paying attention and recognize the disconnect between what the executives say and how they behave.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    This company looks good from the outside.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Material Handler, Then Clerk  in  Woonsocket, RI
    Former Employee - Material Handler, Then Clerk in Woonsocket, RI

    I worked at CVS Caremark full-time for more than 5 years

    Pros

    These people give an outward veneer of being committed to ther employees long-term growth. In busy times, those who are willing and able can work overtime.

    Cons

    There are to many clicks and insider groups at the division I worked for. New employees were not taken seriously when suggestions were made. Rather than pay appropriate severance packages when downsizing was required, management transfers employees to departments requiring different skills, and then amny were dismissed without appropriate compensation.

    Advice to ManagementAdvice

    Completele revamp management and get into the twenty-first century!

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Good experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Analyst  in  Lincoln, RI
    Former Employee - IT Analyst in Lincoln, RI

    I worked at CVS Caremark full-time for more than 3 years

    Pros

    Large initiatives give top performance great experience

    Cons

    Too many layers of management in some areas

    Advice to ManagementAdvice

    Restructure the Technology office and PMO

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Desperately looking for another job! That's not cvs! Don't recommend anyone to work there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor B  in  Providence, RI
    Current Employee - Shift Supervisor B in Providence, RI

    I have been working at CVS Caremark full-time for more than 5 years

    Pros

    Flexible schedule. There's really nothing nice employees are treated like trash by managers.

    Cons

    Underpaid hardly any raises. You get a report card on your customer service. They realistic in the type of customer service they want. Managers are trained to peek over the aisles and watch you work for hours

    Advice to ManagementAdvice

    Be realistic and stop being so scripted it's clear you're only thinking of your bonus not your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    CVS IT for IT - run, don't walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Woonsocket, RI
    Current Employee - Anonymous Employee in Woonsocket, RI

    I have been working at CVS Caremark as a contractor for more than a year

    Pros

    Couple of decent people. Total lack of urgency. If you are a CVS employee, expect to be waiting in line at 4:30 to walk out of the office, regardless of what's happening.

    Cons

    Total reliance on outside vendors. The 1st priority of all employees is to CYA, and everything is left to vendors, including all accountability and responsibility. Zero management of vendors. Complete lack of change management; incoherent policies and procedures that deliver nothing but unnecessary overhead to any effort. Zero ownership of anything from either the business or IT - just a lot of blank stares, shrugged shoulders and whining about what contractors did wrong.

    Advice to ManagementAdvice

    less focus on making sure employees know what things will detract from their bonus, and more focus on actually delivering useful capabilities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Pharmacy Technician customer service representative. Woonsocket RI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician CPhT  in  Woonsocket, RI
    Current Employee - Pharmacy Technician CPhT in Woonsocket, RI

    I have been working at CVS Caremark full-time for more than a year

    Pros

    Great coworkers, nice building and office areas.

    Cons

    You are constantly stalked by management and treated like a thing and not a person. Never any positive feedback, even when you meet or exceed the expectations.

    Advice to ManagementAdvice

    Show a little more respect and gratitude towards the employees who keep YOU employed. HR and upper management obviously don't care or the morale wouldn't be as pathetic as it is.

    Disapproves of CEO
  10. 1 person found this helpful  

    False promises and true disappointment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Associate  in  Woonsocket, RI
    Former Employee - Operations Associate in Woonsocket, RI

    I worked at CVS Caremark as a contractor for more than a year

    Pros

    The fact that they serve many communities, providing a source for healthcare related matters.

    Cons

    The corporate management structure is not trustworthy, and lacks honest commitment/ and integrity to both employees and contractors. They only take care of 'their own'.

    Advice to ManagementAdvice

    Try delivering on what you promise, do not discriminate against some of your employees if they do not exactly fit in with the crowd. Treat people as you would want to be treated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Overall, OK but could be better for growth and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician  in  Providence, RI
    Current Employee - Pharmacy Technician in Providence, RI

    I have been working at CVS Caremark part-time

    Pros

    Great pharmacist and most coworkers are awesome, regular customers,

    Cons

    dealing with corporate demands, salary, cuts in hours, limited full-time opportunities, unrealistic expectations, making PCQ calls to customers

    Advice to ManagementAdvice

    take a shift every 6 months and see reality of being in the store. Realize that surveys are useful but subjective and stop being so punitive about them.

    Doesn't Recommend
    Disapproves of CEO

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