CVS Caremark
2.7 of 5 2,335 reviews
www.cvscaremark.com Woonsocket, RI 5000+ Employees

CVS Caremark Reviews in Rhode Island

Updated Mar 26, 2014
All Employees Current Employees Only

3.3 71 reviews

                             

81% Approve of the CEO

CVS Caremark President and CEO Larry J. Merlo

Larry J. Merlo

(36 ratings)

67% of employees recommend this company to a friend
71 Employee Reviews Back to all reviews
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1 person found this helpful  

Great experience

Manager (Current Employee)
Woonsocket, RI

I have been working at CVS Caremark

ProsTalented leadership
Growth potential
Review structure offers great visibility into how your performance is viewed by management

ConsBureaucracy
Benefits were expensive
Management needs to update with this times

Yes, I would recommend this company to a friend

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Quality company with integrity

Strategy Analyst (Current Employee)
Woonsocket, RI

I have been working at CVS Caremark

ProsGood work environment, work life balance, very competent senior management and coworkers.

ConsSignificant variability in quality of coworkers

Yes, I would recommend this company to a friend

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6 people found this helpful  

Old Fashioned Behemoth

Corporate Professional, Not Retail (Former Employee)
Woonsocket, RI

I worked at CVS Caremark full-time for more than 5 years

ProsVery large company with decent benefits unless you get laid off.

ConsOld fashioned "patriarchal" style of company. Communication is authoritarian and often threatening, with exclamation marks after stern warnings about deadlines or procedures. Benefits providers are constantly changing, to CVS Caremark's benefit, no doubt. Employee costs of benefits are always rising. Recently they restructured PTO benefits, and slashed them across the board, and eliminated anniversary milestone rewards. A couple of years ago, despite record profits, the meager annual pay increase was cancelled, because it "wouldn't be prudent" with the economy as it was. It wasn't cancelled for all, of course, the VP above my department included the word "most" when he informed our team. The performance review system is constantly changing, as well. Every year a new set of bureaucratic hoops to jump through to hopefully obtain a modest pay increase or bonus, which they appear to be trying very hard to avoid giving you. Always asking for more from the employee while giving less if at all possible. Raises and promotions seemed few and far between amongst my direct coworkers. My salary was low for the industry, according to many calculators.

Advice to Senior ManagementBe less greedy. Treat employees with genuine respect.

No, I would not recommend this company to a friend

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After 3 years it is a pretty good place to work with relatively good leadership.

Anonymous Employee (Current Employee)
Cumberland, RI

I have been working at CVS Caremark

ProsStock Options and closeness to home.

ConsDisappointed in the Benefits and not alot of assistance to new employees in terms of on the job training.

Advice to Senior ManagementMore focus on the employees is needed instead of just the customer.

Yes, I would recommend this company to a friend

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2 people found this helpful  

Get used to change, we thrive on innovation!

Talent Acquisition Leader (Current Employee)
Woonsocket, RI

I have been working at CVS Caremark

ProsColleagues are passionate about making a difference!

ConsThe merger between an retail idustry leader and PBM industry leader has been tough, but 2011 we hit our stride and 2012 will be great!

Advice to Senior ManagementThanks championing Reinventing Pharmacy! It's a practical way to look at what we do and why.

Yes, I would recommend this company to a friend

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4 people found this helpful  

High expectation, low support structure. No time to develop, train or motivate employees.

Corporate Department Manager (Former Employee)
Woonsocket, RI

I worked at CVS Caremark

ProsThe money is good if you are willing to exchange for family time.

ConsPriorities ever changing resulting in enormous effort expended on programs not implemented.
Executive management does not walk the talk. Difficult to colaborate on interdepartmental goals.

No, I would not recommend this company to a friend

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2 people found this helpful  

I would recommend if you're looking for a large RI company to work at.

Anonymous Employee (Current Employee)
Woonsocket, RI

I have been working at CVS Caremark

ProsBonus program
Employee discount program
Work/Life balance

ConsPromotions are few and far between
Constant threat of Reorganization and headcount reductions
Large number of outsourced positions

Advice to Senior ManagementReward and recognize top performers, lose the constant feeling that headcount reductions are right around the corner and decrease the number of "consultants" aka outsource positions.

Yes, I would recommend this company to a friend

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3 people found this helpful  

OK but need domestic development team

Project Manager (Current Employee)
Woonsocket, RI

I have been working at CVS Caremark

ProsSalary is good with bonus.

ConsAlot of offshoring is a problem. Need to hire more domestically because it is cheaper done right the first time.

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Learned a lot

Anonymous Employee (Current Employee)
East Greenwich, RI

I have been working at CVS Caremark

ProsPromotes within the company for management

ConsExtremely high expectations for the amount of hours they alott

Advice to Senior Managementmore hours

Yes, I would recommend this company to a friend

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5 people found this helpful  

Worst Job I've Ever Had.

Pharmacy Technician CPhT (Former Employee)
Woonsocket, RI

I worked at CVS Caremark

ProsWorking in a corporate environment means we had better pay than working in the retail facilities.

ConsStarting pay was decent, but raises were rare.
Management was clueless.
Quick turnover rate for the entire facility.
It was a call center environment so it was extremely stressful. We had unrealistic goals for the amount of calls we should be taking (often at the customers expense).
Not a lot of guidance, but a lot of critiquing from managers.
Rules and procedures were changed daily and we were often not aware of these changes, but then reprimanded for them.
They had completely unrealistic expectations for workers, including long hours (insane over-time we were expected to work) and insufficient breaks and lunch.

For clarification purposes: this job is not in the main CVS Caremark Office, but the CVS "Customer Care Center" branch. It's pretty much a call center where we took calls from customer's and doctor's filling medications.
Often customer's and doctor's would get upset because instead of being connected with the retail pharmacy they called, they were connected to us.
Because of this we would have to transfer calls back to the retail pharmacies. The stores would often get upset and drop our calls, which in turn upset the customer even more.
It was a new idea that was not very well thought out.
I do not think this facility will last much longer.

By far this was the MOST stressful job I've ever worked. I worked their for a year, and even though I've yet to find a job that pays as well, I regret not leaving sooner!

My advice: STAY AWAY!

Advice to Senior ManagementI really don't think the CVS Customer Care Center can be saved. Go back to how you were doing things before. All the Customer Care Center did was over-complicate things.

No, I would not recommend this company to a friend

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CVS Caremark – Why Work for Us?

Our Company CVS Caremark is a pharmacy innovation company that is reinventing pharmacy for better health. We are continuously developing new ways to improve access for patients, promote better health outcomes and… Full Overview

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Glassdoor is your free inside look at CVS Caremark reviews and ratings in Rhode Island — including employee satisfaction and approval rating for CVS Caremark CEO Larry J. Merlo. All 71 reviews posted anonymously by CVS Caremark employees.