CVS Health Reviews

Updated October 30, 2014
Updated October 30, 2014
3,239 Reviews
2.6
3,239 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,196 Ratings

Review Highlights

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 41 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 105 reviews)


Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 63 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 163 reviews)

More Highlights

Employee Reviews

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  1. 5 people found this helpful  

    CVS claims to have opportunities, I have yet to see them...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Shift Supervisor B in Paulsboro, NJ
    Current Employee - Shift Supervisor B in Paulsboro, NJ

    I have been working at CVS Health

    Pros

    At the retail level, and as a non-salary full-time employee, CVS has nice benefits and about 2 weeks paid vacation time. You are given a lot of responsibility, but I consider this to be a good thing. One of the best benefits is being able to not only work with a diverse group of people, but also help a number of people. If you don't like interacting with customers or lose patience quickly this is not the job for you. Employees also receive a store discount, which can save you a lot of money.

    Cons

    Since I am a shift supervisor I have come to see myself as a middle man between upper management and cashiers. In this position it is easy to become frustrated. This is especially true when upper management expects you to do the work of 4 people and your running a store on a skeleton crew. Upper management also has you do things that, while on paper may look good, in practice are somewhat unreasonable given time restraints and other more important tasks that must be completed first. The other negative part about this job is that full time is a minimum of 30 hours and a maximum of 40 hours per week. CVS ties very had to keep people in this buffer zone, overtime for non-salary staff is frowned upon, which is a shame since I would be willing to work overtime.

    Advice to ManagementAdvice

    Get rid of some of the dumb required "walk-throughs," modules and surveys and be realistic with expectations. Cashiers are often high school or college kids who don't see themselves invested in the company and therefor only do as much work as they are paid for, leaving more work for supervisors and store managers.

    Recommends
    No opinion of CEO
  2. 2 people found this helpful  

    Store Manager in resignation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CVS Store Manager in Saint Petersburg, FL
    Current Employee - CVS Store Manager in Saint Petersburg, FL

    I have been working at CVS Health full-time (more than an year)

    Pros

    Stability and Generally it is not as hard as complexed as other retail operations. You are Store Manager but you are mainly in charge of Grocery and HBC which is 20% business and you act as support and secretary with the stuff they need.

    Cons

    You are manager on paper unless you are in 24 hour store with bigger payroll. If you are not you will likely have one cashier and yourself in the building plus RX stuff. Which means you will have to do everything by yourself, including planograms, cleaning, facing up, dealing with all kind of issues, taking out trash, banking, deposits and all financials, build displays and so on. There is very little delegation.
    If you are not of RX background, Store Manager is probably as far that you can go up.

    Advice to ManagementAdvice

    Put more hours in the store, especially that you are making a lot of money.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Fast paced job, with lots of tasks to accomplish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time (more than 3 years)

    Pros

    Good work environment, very flexible with scheduling, good training program.

    Cons

    Lots of paper work that get in your way of being able to spend quality time on the sales floor. You work with very small teams for your shift, usually just you and a cashier.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Good company, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Boston, MA
    Former Employee - Store Manager in Boston, MA

    I worked at CVS Health full-time (more than 8 years)

    Pros

    I was able to start and build a career with CVS. I started as a clerk in high school and left eight years later as a store manager. I was part of the old school customer service focused CVS.

    Cons

    CVS became all about the mighty dollar. They treat their customers and employees like crap now.

    Advice to ManagementAdvice

    Re-focus on what made CVS into CVS.

    CUSTOMER SERVICE & RESPECTING YOUR PEOPLE.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    I have learned a lot of useful skills but it is very fustrating and under staffed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    Flexible schedule, employee discount

    Cons

    Stressful and never really trained properly

    Advice to ManagementAdvice

    We are not all capable of doing it all. No more pcq calls and better communication among employees.

  7.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician in Willoughby, OH
    Former Employee - Pharmacy Technician in Willoughby, OH

    I worked at CVS Health part-time (more than an year)

    Pros

    Training was thorough for pharmacy technicians but completing classes and online training modules. Time off was never a problem, but that could depend on your manager. Friendly environment, workers easy to get a long with.

    Cons

    Very busy store but that's expected in retail. Sometimes not enough technician help. Some of the reports they make you do are overkill but that's what drives company profits

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    CVS is great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    Heart warming, friendly work place

    Cons

    no cons in working at CVS

  9.  

    good solid company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor (Overnight)
    Current Employee - Shift Supervisor (Overnight)

    I have been working at CVS Health (more than an year)

    Pros

    The structure is basically good, The work is satisfying if you like retail, and the customer base is very loyal (lots of familiar faces come in there everyday.)

    Cons

    I work overnight so most of the important store info does not get passed along to me, I find myself often looking for information myself, which can be a little stressful.

    Advice to ManagementAdvice

    Make sure all into is communicated to all team members, regardless of work time.

    Recommends
    Positive Outlook
  10.  

    Retail Pharmacy

    Former Employee - Pharmacist in Plainville, CT
    Former Employee - Pharmacist in Plainville, CT

    I worked at CVS Health full-time (more than 8 years)

    Pros

    top of the line technology

    Cons

    The shifts were very long

    Advice to ManagementAdvice

    need more sane scheduling

  11.  

    10 years

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health

    Pros

    good benifits good schedule good 401k good teams( if your lucky)``

    Cons

    bad management, no real knowledge in the upper level management- they know whats going on and turn a blind eye

    Advice to ManagementAdvice

    go to college and be more appreciative of your staff

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