CVS Health Reviews

Updated March 29, 2015
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2.7
3,997 Reviews
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,479 Ratings

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 42 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 107 reviews)

Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 67 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 172 reviews)

More Pros and Cons

Employee Reviews

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  1. 63 people found this helpful

    15 year manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    I worked at CVS Health

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to ManagementAdvice

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time (more than 3 years)

    Pros

    Good pay & bonuses if you hit targets. This is not a company where office managers succeed. Managers will need to do a good amount of merchandising and maintenance of the backroom, which I do not mind. I have found that most managers that run unsuccessful stores are not willing to put the work in themselves, and would rather stand around and complain about the problems rather than do something about it themselves. Promotion potential seems pretty good to me as long as you are willing to put in work. The people I know who do not progress beyond store management are either content where they are or not willing enough to be competitive for higher positions.

    Cons

    Long hours, you are often expected to work doubles if you have a call out and no one else to replace someone with (this may include overnights). Hiring is tough because people can find better wages and benefits elsewhere. Most good employees realize this and will leave. The company is overall very concerned with saving money; I believe it is due to the recent cut of tobacco sales nationwide. Because of the lost sales here, they try to make up for it by cutting hours and shipping excessive merchandise to attempt to maintain in stock numbers.

    Advice to ManagementAdvice

    Increase store hours budgets. Coming from someone who does more than an honest day's work every day, nearly every store is under-budgeted. There are many unrealistic expectations that cannot be met with current hours (I cannot walk every customer directly to the item they are looking for when there are only 2 employees in the store and there is a long line).
    It seems as though mid to high level management has no idea what goes on in stores on a day-to-day basis. This is likely because they were either hired from an outside company or have not run their own store in so long that they simply forget. This is part of why there are unrealistic expectations.
    Some policies seem to assume that the store manager is going to fail, and it ends up hurting those who can actually do a good job. Many merchandising standards are by the book, with little wiggle room for a manager to do things their own way, regardless of if it is better from a sales and customer standpoint (Endcap placement, seasonal setups, pricing markdowns, etc.)

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Supervisor In Training
    Former Employee - Cashier/Supervisor In Training

    I worked at CVS Health part-time (less than a year)

    Pros

    I absolutely loved working here. Co workers and customers were both amazing. Wouldn't have chosen anywhere else to work. Hours are flexible too.

    Cons

    Working on holidays was the only con, honestly. Maybe how busy it gets at times, too. I loved working there though.

    Advice to ManagementAdvice

    Keep up the amazing work!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. Clerk/cashier enjoyed working with the employees and assisting customers with there merchandise operating cash register

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk/Cashier in Washington, DC
    Current Employee - Clerk/Cashier in Washington, DC

    I have been working at CVS Health

    Pros

    Cvs had great benefits for their employees

    Cons

    Hours was getting cut

    Advice to ManagementAdvice

    Always open for idea's for business

    Recommends
    Positive Outlook
  6. Patient interaction and counseling came second to script volume and store metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    I had to write something here and this was very hard to do. I can't really think of anything positive other than I got paid.

    Cons

    High stress, inadequate help, overbearing front store managers, high turnover rate with both pharmacist and techs, no lunch and hadone to work 13 hr shifts

    Advice to ManagementAdvice

    Pharmacists are always treated as being easily replaceable. Threats and write ups just for the sake of putting fear in your staff leads to poor morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. A company to be desired. I want to love it, but I cant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Woonsocket, RI
    Current Employee - Shift Supervisor in Woonsocket, RI

    I have been working at CVS Health

    Pros

    Opportunity, flexibility, forward thinking, management pay, challenging, health savings account, matching 401k

    Cons

    Can be excessively challenging, store level favoritism, tight store hours, bad insurance, lack of training

    Advice to ManagementAdvice

    Please please please train your people, after 1 year I've seen 4 DMs, 11store managers and countless employees turn over just because they have no idea what to do.

    Recommends
    Positive Outlook
  8. Employee's lives revolve around the store.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier Sales Associate
    Current Employee - Cashier Sales Associate

    I have been working at CVS Health part-time (more than 3 years)

    Pros

    Nice people to work with (occasionally). Relatively simple work if one isn't up to complicated tasks.

    Cons

    The store I work at expects everything in the employee's life to revolve around the store. Consistent schedule changes the day you are supposed to work without being notified, frequent "You may have to work this day, we'll call you then," Not the worst thing in most jobs, except as a full time college student, it doesn't pay well enough to not be able to make solid plans around your schedule.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. OK for short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health full-time (more than 5 years)

    Pros

    Fellow employees were great to work with but not management. Decent work place environment.

    Cons

    Management too caught up in the corporate rhetoric.....drinking the Kool-Aid. Little genuine concern the worker bees.

    Advice to ManagementAdvice

    Wake up and smell the coffee. It's the worker bees that earn your salaries!! If you can pay Merlo over $51k / PP, stop crying poor mouth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. Owner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Albuquerque, NM
    Former Employee - Customer Service in Albuquerque, NM

    I worked at CVS Health full-time (more than 10 years)

    Pros

    happily employed till closed down-27 years

    Cons

    Can't think of any right now!

    Advice to ManagementAdvice

    Always listen to what your customers say, think before you speak.

    Recommends
    Positive Outlook
  11. Clerk

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    simple tasks, flexible hours, good experience, usually have stuff to do

    Cons

    upper management not very helpful to individual stores. have seen a few good coworkers let go while some bad ones stay

    Advice to ManagementAdvice

    pay more attention to your individual employees instead of just setting ridiculous standards and goals

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