CVS Health Reviews

Updated April 20, 2015
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2.7
4,137 Reviews
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,524 Ratings

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 42 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 107 reviews)

Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 67 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 172 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (71)

    15 year manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    I worked at CVS Health

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

  2. experienced pharmacist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Big company with multiple locations and 401k+ESPP benefits

    Cons

    You need to be good at what you're doing

    Advice to Management

    N/A

  3. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health

    Pros

    Good work environment, friendly staff.

    Cons

    No escalation point. If there are problems occurring with your store manager, there is no one else to go to besides him.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Fast paced digital environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Woonsocket, RI
    Current Employee - Consultant in Woonsocket, RI

    I have been working at CVS Health full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Innovative, collaborative and fast paced team building with lot of scope for career development.

    Cons

    {Location}
    Woonsocket - This city has nothing to offer other than having a farmers market, small time pub and vintage 60's look

  6. Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at CVS Health as an intern

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Good hours
    - Learning opportunities are endless
    - Constant challenge
    - Great people
    - Intern programs (speaker series, Charity Day events, mentorship, etc.)
    - Well-organized
    - Easy to network across the company

    Cons

    - Could pay more for undergraduate interns. Living cost in Northeast is expensive...

    Advice to Management

    Keep it up

  7. Art Buyer/Photo Producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Art Buyer/Photo Producer in Chicago, IL
    Current Contractor - Art Buyer/Photo Producer in Chicago, IL

    I have been working at CVS Health as a contractor (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good and reasonable budgets for various types/sizes of photo shoots. Good pay. Excellent team including excellent director of the department in which i work.

    Cons

    I don't have any cons I can think of....

  8. Great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice co-workers, nice pay for what you do and it was very easy to do. Customer service is key.

    Cons

    Need more employees. People called off a lot which makes it hard to get daily tasks done in a timely fashion.

    Advice to Management

    allocate more hours and hire more people!

  9. Pharmacy Intern

    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at CVS Health as an intern

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Loved the people I worked with, salary increase each year

    Cons

    People making decisions relating to pharmacy obviously have never worked in one. Have to play the corporate game to survive in the company.

    Advice to Management

    Give employees a say when developing new plans and policies

  10. Pharmacy tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at CVS Health full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Working with nice people. I love my manager, she helps me with everything! They are so flexible when it comes to the schedule.

    Cons

    I went from tech in trainee to certified tech since February, and I still didn't get my raise. It can be stressful environment sometimes, and you have to deal with the rudest people.

    Advice to Management

    They have to make sure that everyone is getting their raises, because if I don't love my store, I would go and find another company that pays a lot more!

  11. Helpful (1)

    Customer Service/Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Cashier in Whiting, NJ
    Current Employee - Customer Service Cashier in Whiting, NJ

    I have been working at CVS Health

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Their required quarterly training keeps you current and up to date with HIPPA laws as well as consumer laws. Some stores have good hands on training. They are also good to college students who need few hours to keep their employment status.

    Cons

    They do not hire full time employees unless you are management. A front end cashier must do everything including outside garbage and bathrooms. It is very hard to get any kind of pay increase unless you apply for another position.

    Advice to Management

    Guarantee part time people at least 20 hours a week. (If they can do it, give it to them). Teach other things then just "facing" - show how to use photo, receiving merchandise/orders. People may have more initiative to help out.

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