CVS Health Reviews

Updated May 3, 2015
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2.7
4,225 Reviews
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,539 Ratings

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 42 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 107 reviews)

Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 67 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 172 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (80)

    15 year manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    I worked at CVS Health

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

  2. Good place to work, retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Houston, TX
    Current Employee - Cashier in Houston, TX

    I have been working at CVS Health part-time (More than a year)

    Recommends
    Recommends

    Pros

    - Good pay
    - employee discount
    - good hours

    Cons

    - supervisors not agreeing with managers
    - other stores asking you to work
    - you may have to stay longer than they assigned.

    Advice to Management

    nothing.

  3. Over 25 years of retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Antioch, CA
    Former Employee - Assistant Manager in Antioch, CA

    I worked at CVS Health (Less than a year)

    Pros

    Working as a team or by yourself. Meeting new interesting people. The sense of accomplishment.

    Cons

    That would be working nights, weekends and holidays.

    Advice to Management

    Need more hours to accomplish the given tasks.

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  5. Hard multitasking, but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager CVS
    Current Employee - Store Manager CVS

    I have been working at CVS Health

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Salary, benefits, coworkers, flexible hours

    Cons

    Working holidays, workload, expectations of uper management

  6. pharmacy manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Recommends
    Recommends

    Pros

    dynamic environment
    diverse
    good leadership team
    good compensation
    supportive hr

    Cons

    high paced
    long hours
    work weekends and holidays'
    not enough vacation days

    Advice to Management

    engage employees more
    appreciate and recognize more

  7. 6 Month Snapshot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Senior Technology Analyst in Richardson, TX
    Current Contractor - Senior Technology Analyst in Richardson, TX

    I have been working at CVS Health as a contractor

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stock Price very high indicating success. Tech prowess

    Cons

    To many non US citizen contractors

    Advice to Management

    Keep your promises

  8. Providing Outstanding Customer Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Yonkers, NY
    Former Employee - Customer Service Representative in Yonkers, NY

    I worked at CVS Health part-time (Less than a year)

    Pros

    Enjoyed the associates,customers,cleanliness of how our store was kept.

    Cons

    I had no bad experiences or dislikes.

  9. Overall, I had a really good experience.

    Former Employee - Shift Supervisor B
    Former Employee - Shift Supervisor B

    I worked at CVS Health full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great benefits. Best vision insurance than any other company I've worked for. Company gives good raises as well.

    Cons

    A con to this company is that management was not treated equally. Some managers were held to higher standards than others. The district manager had favorites and did not hold certain employees accountable for their actions.

    Advice to Management

    Hold accountability to your employees. Set deadlines. Don't expect an employee to do something that you wouldn't do yourself. Employees are not motivated that way. They expect to see you do the same things you are willing to ask of them.

  10. They only show appreciation for employees when corporate deems it time to do so.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Materials Coordinator in Wilkes-Barre, PA
    Former Employee - Materials Coordinator in Wilkes-Barre, PA

    I worked at CVS Health full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay is reasonable and benefits package is pretty good.

    Cons

    If you're looking for a company with advancement opportunities, this is not the place for you.

    Advice to Management

    You need to stop hiring off the streets for supervisory and management roles and start promoting internally.

  11. Great for people who want a first job in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk/Cashier in Staten Island, NY
    Former Employee - Clerk/Cashier in Staten Island, NY

    I worked at CVS Health (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible schedule
    Cool co worker's

    When you go to work in the store I like how you know what to do, reshop, facing, self checkout. When theirs nothing to do, just walk around the store.

    LOL if you want to be lazy just walk around the store and pretend to be helping customers. This makes the day go by faster.

    Cons

    Annoying managers who think their God as well as supervisors.
    Customer service that CVS pushes for each store is ridiculous.

    Advice to Management

    Pay your workers more, show more appreciation for them.

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