CVS Health Reviews

Updated October 19, 2014
Updated October 19, 2014
3,185 Reviews
2.6
3,185 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,171 Ratings

Review Highlights

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 41 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 104 reviews)


Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 61 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 162 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Fast paced job, with lots of tasks to accomplish

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time (more than 3 years)

    Pros

    Good work environment, very flexible with scheduling, good training program.

    Cons

    Lots of paper work that get in your way of being able to spend quality time on the sales floor. You work with very small teams for your shift, usually just you and a cashier.

  2. 2 people found this helpful  

    I have learned a lot of useful skills but it is very fustrating and under staffed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    Flexible schedule, employee discount

    Cons

    Stressful and never really trained properly

    Advice to ManagementAdvice

    We are not all capable of doing it all. No more pcq calls and better communication among employees.

  3. 1 person found this helpful  

    As a high school/college job, it was great for me.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor B in Wilkes-Barre, PA
    Former Employee - Shift Supervisor B in Wilkes-Barre, PA

    I worked at CVS Health part-time (more than 5 years)

    Pros

    Working as a shift supervisor was a decent job to get me through college. The hours were flexible to work around my schedule. If you have a decent manager, the training is great and you won't be thrown into something you aren't ready for.

    Cons

    Sometimes you may have more to do then possible because the hours are often few and far between so sometimes the crew is shorthanded. The pay is usually minimum wage, and the promotions and raises are once yearly. I can't imagine working there for life, but it was a good first job!

    Advice to ManagementAdvice

    The store needs to have enough hours to run it! You can't imagine that we can get the amount of stuff done with the amount of time given.

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great Opportunities and Stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at CVS Health full-time (more than 3 years)

    Pros

    The mail order is basically an office job. There's a cafe on site, which is very budget-friendly. Lots of departments have a casual dress code, since there aren't any in-person customers. There's benefits like 401k, quarterly bonuses (based on performance), and tuition assistance which helped me pay for school, plus my supervisor accomodated my school schedule. And there's lots of overtime opportunities, pretty much every week, to make some extra money. There's a lot of diverse people working at the mail order which is cool. Also, there's a lot of career growth potential; lots of lateral and promotional options if you want to move up or don't like what you are doing. Very stable company.

    Cons

    Pay might not be as competitive as it should be for the market.

    Advice to ManagementAdvice

    Evaluate competitive pay rates. Invest in your people finacially, and they will feel valued and are less likely to get lured away by another pharmacy.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Good company, poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Boston, MA
    Former Employee - Store Manager in Boston, MA

    I worked at CVS Health full-time (more than 8 years)

    Pros

    I was able to start and build a career with CVS. I started as a clerk in high school and left eight years later as a store manager. I was part of the old school customer service focused CVS.

    Cons

    CVS became all about the mighty dollar. They treat their customers and employees like crap now.

    Advice to ManagementAdvice

    Re-focus on what made CVS into CVS.

    CUSTOMER SERVICE & RESPECTING YOUR PEOPLE.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    It's ok.

    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at CVS Health full-time (more than 8 years)

    Pros

    I'm not sure anymore

    Cons

    If your management they will move you wherever they want with little notice to you.

    Advice to ManagementAdvice

    Nothing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Working for CVS pharmacy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at CVS Health full-time (more than 10 years)

    Pros

    CVS is really great for the community. They always have the best interest of people in mind. They always attempt to raise funds for many great charities like ALS

    Cons

    CVS recently discontinued selling tobacco products which actually is one of their pros, but they continue to sell alcohol products claiming that there are health benefits. To a certain point I agree that there are some benefits to drinking red wine for example, but I think there more harmful effects of alcoholic beverages than good. There employee expectations are way too high. They expect one person to do the same amount of work as two or three people in other places where I have worked. Employees are In such a hurry to get things done that quality work has gone down the drain. Customer service is also hurt by the lack of help.

    Advice to ManagementAdvice

    Increase the available hours for employee hours in the store. This will increase production and more employees on the sales floor will improve customer service. Happy customers will increase sales.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at CVS Health full-time (less than an year)

    Pros

    Good benefits- Health priority-good work enviornment

    Cons

    shift hours, the climate in the building is often cold. smokers are frowned upon.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I was a store manager for CVS for about 7 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Brooklyn, NY
    Former Employee - Store Manager in Brooklyn, NY

    I worked at CVS Health full-time (more than 5 years)

    Pros

    There is room to grow.

    Cons

    May have to put some extra hours in every week.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    years of great -- then it all changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time (more than 5 years)

    Pros

    You get to be in retail, but truly have a connection to helping the patient....feels different than shluping groceries or just ringing out electronics all day. All in all -- we are all there for the end user --- the patient. hoping we all help someone.

    Cons

    CRAZY lack of payroll in stores. Never ever can get the list done...which IS retail, but this is the skinniest payroll structure I have ever heard of. Concern -- misfill? How can my rph be stressfree enough to make a correct decision? Of course they do, because they are accustomed...but...

    Advice to ManagementAdvice

    stop cutting payroll. pay higher to get quality.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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