CVS Health Reviews

Updated September 1, 2015
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2.7
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Recommend to a friend
Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,873 Ratings

Pros
  • Work life balance is very positive (in 42 reviews)

  • Great for students with flexible hours (in 107 reviews)

Cons
  • If you wont work life balance don't work here (in 67 reviews)

  • Always getting yelled at from upper management (in 172 reviews)

More Pros and Cons

5,289 Employee Reviews

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  1. Helpful (169)

    15 year manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.


  2. Helpful (2)

    Staff became friends quickly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CVS Health part-time

    Pros

    The staff you're working with is friendly, helpful and patient as you learn how to work there. Training was pretty good as well. For starting pay it was great, and I was told there was fast advancement opportunities.

    Cons

    It can be difficult to be patient with customers at times, and sometimes you would hear rumors about other staff members talking behind your back about a mistake you made.

    Advice to Management

    To your face and in their words the management is great, very patient and kind - but eventually you feel as though there's a little passive-agressive behavior going on.


  3. Helpful (2)

    Not hard job but stressful at times due to payroll cuts during seasonal transitions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Gulfport, MS
    Current Employee - Store Manager in Gulfport, MS
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    Good pay, job is not hard at all. It is easy to maintain the corner stones of a CVS store once store manager has mastered everything.

    Cons

    Not enough payroll to run a good store. I normally work 6 days a week to get all of the projects completed. Everything wouldn't get completed on time if I didn't work 6 days a week. Payroll is calculated by your myschedule Demand regardless of sales volume of your store.

    Advice to Management

    Can't go by myschedule demand for payroll. A lot of projects have to be completed throughout each and every week. Need more payroll for seasonal transitions especially sept thru January. Pay store managers more money if they are required to work 6 days a week!!!Impossible to get all of the projects completed on time working 5 days a week. Targets for mycustomer experience and CFR need to be realistic and not driven by what a computer says or a report says. we are all human and we do have do lives outside of CVS.


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  5. Helpful (1)

    manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Pros

    as good as any retailer

    Cons

    as bad as any retailer in terms of cost and customer metrics controlling


  6. Helpful (2)

    no thanks

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    simple system, good pay and benefits

    Cons

    not enough staff and staff is inexperienced. management wants you to complete more tasks then can be done in the time allotted. Company doesn't trust it's own employees. Cares more about the bottom line then anything.


  7. Helpful (1)

    Okay Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CVS Health full-time

    Pros

    Great Hours and great corporate benifits

    Cons

    Some unfavorable coworkers who were threatened my recent college grads.


  8. Helpful (1)

    Not bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Providence, RI
    Former Employee - Cashier in Providence, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Health benefits are decent. Management really professional on the East Coast. Employees were great to work with.

    Cons

    Like any retail job, a lot of the customers are rude, very rude. The people that hardcore coupon at CVS are a nightmare to deal with. Also, the pay. There is no reason why we can't be making a little extra when the stores are always so heavily understaffed.

    Advice to Management

    A well paid employee is a happy employee. A happy employee makes happy customers. Happy customers return. In turn, CVS makes more money...


  9. People that care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Specialty Pharmacy Supervisor in Phillipsburg, NJ
    Former Employee - Call Center Specialty Pharmacy Supervisor in Phillipsburg, NJ

    I worked at CVS Health full-time (More than 3 years)

    Pros

    Great People, Customer Focused-First Call Resolution.

    Cons

    Everything was great, no cons to report


  10. Consultant

    Former Employee - Phone Representative in San Antonio, TX
    Former Employee - Phone Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CVS Health (Less than a year)

    Pros

    Flexiable, good pay,incentives, fun, onsite cafe

    Cons

    no stucture, no follow up, onsided, favorites,


  11. Pharmacy Technician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in New Lenox, IL
    Former Employee - Pharmacy Technician in New Lenox, IL

    I worked at CVS Health part-time (More than a year)

    Pros

    Helped many patients. Enjoyed working with pleasant clients and pharmacists. Overall good work environment.

    Cons

    Compensation and benefits were at a minimum for part time employees, and was difficult to move up in positions due to people being there for quite a while.



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