CVS Health

  www.cvshealth.com
  www.cvshealth.com

CVS Health Reviews

Updated December 16, 2014
Updated December 16, 2014
3,444 Reviews
2.6
3,444 Reviews
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,276 Ratings

Review Highlights

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 42 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 107 reviews)


Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 67 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 172 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    15 year manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    I worked at CVS Health

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to ManagementAdvice

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    PHARMACY TECHNICIAN

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health full-time (more than 3 years)

    Pros

    fast pace, never a dull moments, keeps you going all day

    Cons

    sometimes goals are unrealistic,

    Advice to ManagementAdvice

    get to know the community where the store is located to set goals and maybe then it will be understood why sometimes the goals are not met

    Doesn't Recommend
    Negative Outlook
  3.  

    Professional seeking a full time job with possible benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    Great company, culture, and co-workers

    Cons

    no cons I had a great experience interning at CVS

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good open atmosphere, good team manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health

    Pros

    Nice balance for scheduledhours...fair for everyone.

    Cons

    Starting salary could have been better, but for entry level, low pay is expected

    Advice to ManagementAdvice

    Allow more advancement.

  6.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Upper Marlboro, MD
    Former Employee - Sales Associate in Upper Marlboro, MD

    I worked at CVS Health part-time (more than an year)

    Pros

    Higher than average salary, lots of fast-paced work. Allowed me to develop my customer-relation skills. Always work to be done, no sitting around. You get to leave exactly when your shift is over.

    Cons

    No clear expectations. Management didn't really know what they were doing. You were often expected to do way more than what you could accomplish. Standards weren't really standards and we were forced to hide the way that we normally accomplished things when the district manager came to visit.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A revolving door of pharmacists and techs due to metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CVS Health full-time (more than 3 years)

    Pros

    Great pay, insurance benefits are up

    Cons

    Long hours without breaks/lunches all while standing on your feet

    Advice to ManagementAdvice

    Customer service means dedicating time to help customers

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Pharm Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician in Tuscaloosa, AL
    Current Employee - Pharmacy Technician in Tuscaloosa, AL

    I have been working at CVS Health part-time (more than an year)

    Pros

    It was a fast paced environment where I learned a lot about medications, insurance, and dealing with patients. Training was pretty decent and I enjoyed the rush of always being busy. All useful since I'm applying to physician assistant programs. My store was extremely flexible about working around my school schedule and me going home for breaks (I'm a college student).

    Cons

    This is an extremely stressful company. They cut hours all the time and understaff pharmacies while still expecting top-notch customer service and an extremely high output. They also require unpaid online coursework and continuing education. I come home every shift exhausted and feeling like I disappointed my customers, about whom I actually care.

    Advice to ManagementAdvice

    GIVE PHARMACIES MORE TECH HOURS. That would solve soo many problems. Two techs cannot handle the demands of answering phones, intake of prescriptions, working both the store registers and the drive thru, filling prescriptions, and handling inventory. It's just not possible. CVS surely has the money for extra hours -- employees would work better if not so stressed, customers would be more satisfied because they would have higher quality care and their prescriptions would be ready on time, and pharmacies would run smoother. Instead of punishing stores that close their drive-thru because they cannot handle the workload, give them more tech hours to help handle the workload!! It's not that hard.

    Recommends
    Neutral Outlook
  9.  

    Not the best nor worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor B
    Current Employee - Shift Supervisor B

    I have been working at CVS Health

    Pros

    Union starts you above min wage. Being a Shift gets you a small bonus

    Cons

    No performance raises because of the union.

  10.  

    Customer service, photo specialist and stocking associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk/Cashier in Palm Bay, FL
    Current Employee - Clerk/Cashier in Palm Bay, FL

    I have been working at CVS Health part-time (more than an year)

    Pros

    Great leadership with shift supervisors, shift managers, assistant manager and manager. Cashiers are given on-the-job training with customer service, stocking and sales floor experience. When the right people are put in management positions, the dynamics are great!

    Cons

    Cashiers are given a 3 hour course of company policies but no preparation for the sales floor or customer service advice. The first day I was on the job, I was given approximately a 2 minute tutorial on the register and both shift supervisors left to work in the back room and on the sales floor. I was not even told how to work the phone to call for assistance when I needed it.

    Advice to ManagementAdvice

    Make sure the right people are promoted within each store and are qualified for leadership positions. Give the right kind of training, not only to the people who are promoted, but to everyone.

    Recommends
    Neutral Outlook
  11.  

    merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time (more than an year)

    Pros

    same routine, depending on what store you are in it can be very laid back, for a first job it will teach you many things

    Cons

    not enough workers, stuck working with machines and people who don't know how to us them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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