CVS Health Reviews

Updated April 18, 2015
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2.7
4,127 Reviews
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,520 Ratings

Pros
  • Flexible work arrangements make for a manageable work / life balance (in 42 reviews)

  • Good pay and flexible hours in the beginning until corporate has their say (in 107 reviews)

Cons
  • It's difficult to maintain a good work/life balance, especially around the holidays (in 67 reviews)

  • Upper management never once gave any indication that they cared about their employees (in 172 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (70)

    15 year manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL

    I worked at CVS Health

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

  2. Helpful (1)

    Customer Service/Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Cashier in Whiting, NJ
    Current Employee - Customer Service Cashier in Whiting, NJ

    I have been working at CVS Health

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Their required quarterly training keeps you current and up to date with HIPPA laws as well as consumer laws. Some stores have good hands on training. They are also good to college students who need few hours to keep their employment status.

    Cons

    They do not hire full time employees unless you are management. A front end cashier must do everything including outside garbage and bathrooms. It is very hard to get any kind of pay increase unless you apply for another position.

    Advice to Management

    Guarantee part time people at least 20 hours a week. (If they can do it, give it to them). Teach other things then just "facing" - show how to use photo, receiving merchandise/orders. People may have more initiative to help out.

  3. Helpful (4)

    Pharmacy Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician
    Current Employee - Pharmacy Technician

    I have been working at CVS Health

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Health benefits, employee discount is good

    Cons

    Not much help, pay is low

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  5. Pharmcy Tech/Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician in Florence, SC
    Former Employee - Pharmacy Technician in Florence, SC

    I worked at CVS Health part-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Loved the people I worked with; Work hours flew by when we were busy; wage increase every year you work; good training

    Cons

    Long Hours standing up; Didn't know my schedule ahead of time; a lot of cleaning/organizing while balancing customer service.

  6. Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Gibbsboro, NJ
    Current Employee - Store Manager in Gibbsboro, NJ

    I have been working at CVS Health full-time (more than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great customer service, hours are flexible to work with, and the people who have worked there for a good amount of time are very knowledgeable and helpful.

    Cons

    Too many tasks due all at once, not enough colleague hours, not enough emphasis on doing a good job, always the negative side instead of the positive.

    Advice to Management

    Learn as much as you can and use your skills to build a network of people to know to go to with questions and ideas.

  7. warehouse worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at CVS Health full-time (more than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good leaning experience for me I like working with my hands and like working around people.

    Cons

    have no down side but I know it will be looing forward to working for this company

    Advice to Management

    make sure you have everyone on the same level.

  8. Hard work but rewarding for customer oriented workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clerk/Cashier
    Current Employee - Clerk/Cashier

    I have been working at CVS Health

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great co workers, the customers can be a pain sometimes but there are some really great people who i see all the time that are wonderful! Vacation pay and health insurance. Reasonable rate of pay. Leave of absence if necessary.

    Cons

    Corporate is demanding and it can get hectic from time to time due to high turnover rate and lack of actual employees to work.

    Advice to Management

    Please stop with the insane workloads.

  9. Consultant/Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great stock purchase plan. Bonuses yearly. Lots of area to move around departments.

    Cons

    Too big of an employer to look like just a number. Poor pay based on similar jobs you can get at other companies

  10. Senior Data Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Data Consultant in Northbrook, IL
    Current Employee - Senior Data Consultant in Northbrook, IL

    I have been working at CVS Health full-time (more than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The working Time Here are Flexible and the salary are pretty solid. Very enjoy work here at CVS located in Northbrook.

    Cons

    It is project oriented and it's important to meet the deadline for each project. Sometime extra work would needed.

  11. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bourne, MA
    Former Employee - Anonymous Employee in Bourne, MA

    I worked at CVS Health part-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    great place to work part time

    Cons

    none - everything was great at this company

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