CVS Health Reviews

Updated September 15, 2014
Updated September 15, 2014
3,019 Reviews
2.6
3,019 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,095 Ratings

Review Highlights

Pros
  • Good pay and flexible hours in the beginning until corporate has their say (in 93 reviews)

  • Good benefits for part time employees, flexible schedules around school (in 93 reviews)


Cons
  • Upper management never once gave any indication that they cared about their employees (in 145 reviews)

  • that isn't a bad thing from a customer service standpoint but it can be stressful (in 130 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Massive workload with fair compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Woonsocket, RI
    Current Employee - Senior Manager in Woonsocket, RI

    I have been working at CVS Health full-time for more than 10 years

    Pros

    Personally challenging, impact to healthcare and day-to-day experiences of patients/customers lives.

    Cons

    Bureaucratic, slow decision-making, culture mired in old ways despite advertising to the contrary. front-line workers and managers have dwindling resources

    Advice to ManagementAdvice

    Invest back into the frontline, customer-facing folks. Evaluate long-time executives, directors and managers who don't walk the talk. Prioritize the customer first, employee second and Wall Street last - you've got it backwards today.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Pros

    training in cvs health care

    Cons

    great store for service customers

    Advice to ManagementAdvice

    great service

    Recommends
    Approves of CEO
  3. 3 people found this helpful  

    Fantastic Experience working in a Fast paced, strategic replenishment company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  North Andover, MA
    Current Employee - Assistant Store Manager in North Andover, MA

    I have been working at CVS Health full-time for more than a year

    Pros

    Working in a 24 hour store there is greater flexibility with scheduling the staff as well as personal needs when needed. Tasks are done on specific days and you can be more efficient if you incorporate the overnight staff into the tasks that are normally done during the day. I have to say I love my job in my current 24 hour store.

    Cons

    If your going for store management you will bounce around. Once you find a store that works for you for location, hours, and team you may just be moving again until you get your own store. Average length in one store is 8 months to a year. Also the pay for management is not as good as some other retailers. There is a pay cut for your training period and most likely you are already took one to come here if your are already in management somewhere. The work load can be a shocker as well even if you are expecting it and are used to something similar.
    Management training is not great for work life. Training in a store and helping out other stores would be much more beneficial than actually transferring to other stores. It doesn't take long for a manager to learn tasks and usually you just need to go through the experience in order to learn. It's tough to constantly adapt to new store managers with different guidelines of schedules when you have young ones at home no matter how flexible you are.

    Advice to ManagementAdvice

    Medical benefits for a family are not very good. Everything is out of pocket and you can't even use the minuteclinic. This needs to be more affordable for a family. Kids HAVE to go to the doctor and we have to work. It's much more convenient to go to the minuteclinic for small things like strep and ear infections. Also as a manager we need to revisit how we do our hiring. The recruiters are working 3 clients per store whether or not that client is responding or not.. Basically you could waste 2 weeks on a client that is not even interested in the job before we move on to someone who does. Our stores need 1-3 people when we are hiring and at this rate is take 3-6 months to hire one person. When you have an immediate need this is way too long. Management Trainees or assistant managers should be on a bench in a couple districts. Once your hired your in one district but many stores are in need of management and it would be nice to be able to get closer to home rather than farther and farther away in most cases. Assistants should be trained by the best store managers and meetings offsite once a month with multiple district managers. I have noticed the DM's are very different and it's hard to switch from one district to another.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Pretty typical for an hourly position

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Employee - Cashier/Photo Lab Tech  in  Ringgold, GA
    Former Employee - Cashier/Photo Lab Tech in Ringgold, GA

    I worked at CVS Health part-time for more than a year

    Pros

    My store manager was great, as was my group of coworkers. I never had any major issues that required going any higher than my boss. My hours were flexible and they always worked around my college schedule, and the pay was the best I had in any similar work.

    Cons

    I really didn't have any cons, except that hourly positions in general tend to be not terribly fulfilling.

    Recommends
    No opinion of CEO
  6.  

    Great co-workers and oppertunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at CVS Health part-time for more than 3 years

    Pros

    Love the coworkers
    good hours
    decent pay
    Employee discount

    Cons

    High expectations
    Keep you at part time so no benefits

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place to work, festive atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Miramar, FL
    Former Employee - Customer Service Representative in Miramar, FL

    I worked at CVS Health full-time for more than a year

    Pros

    Great co-workers, great benefits, constant training and leadership always kept workers up-to-date on company issues.

    Cons

    Base pay could be higher.

    Advice to ManagementAdvice

    Practical solutions could be more quickly implemented to prevent prolonged problems and service issues.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Excellent experience with this Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at CVS Health full-time for more than a year

    Pros

    Engagement, advancement, and the ability to help people live better, and longer.

    Cons

    Sometimes, as with all large Companies, metrics will invade, and slow down processes.

    Advice to ManagementAdvice

    Contine forward on your road to innovative approaches the health for the next century.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    sr, analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    great place to work, friendly atmosphere.

    Cons

    career growth is neutral.

  10.  

    Low starting wage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Pharmacy Technician CPhT  in  Tulsa, OK
    Current Employee - Pharmacy Technician CPhT in Tulsa, OK

    I have been working at CVS Health full-time for less than a year

    Pros

    Working with professional and similarly strange people was a plus.

    Cons

    Very low starting wage, even with a degree and experience.

    Advice to ManagementAdvice

    Pay registered Pharmacy Techs a little more, they're worth it if they can prove their worth within the 90-day trial.

    No opinion of CEO
  11.  

    CVS Health

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health

    Pros

    Above average pay, many locations

    Cons

    Open long hours, high script volume

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