CVS Health Reviews

Updated September 15, 2014
Updated September 15, 2014
3,019 Reviews
2.6
3,019 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
1,095 Ratings

Review Highlights

Pros
  • Good pay and flexible hours in the beginning until corporate has their say (in 93 reviews)

  • Good benefits for part time employees, flexible schedules around school (in 93 reviews)


Cons
  • Upper management never once gave any indication that they cared about their employees (in 145 reviews)

  • that isn't a bad thing from a customer service standpoint but it can be stressful (in 130 reviews)

More Highlights

Employee Reviews

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  1.  

    Stressful work environment. Unrealistic work expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist  in  Los Angeles, CA
    Current Employee - Pharmacist in Los Angeles, CA

    I have been working at CVS Health full-time for more than 5 years

    Pros

    Pay is better than other retail chains, but only for pharmacists. They have a sense of community responsibility (removing tobacco products, and promotes charitable giving, although not to the extent of other companies I've worked for).

    Cons

    They expect too much work from employees and give too little support and an inferior, inefficient, confusing computer system to do it with. Everything is micro managed. There are too many "metrics" you are measured by. They expect you to do online training, but they do not give you enough time to actually do it...employees often have to do it during a shift, while helping customers, answering phones, and filling prescriptions so that no one really learns anything and often have to ask others for the answers to the evaluation test that you have to pass in order to get credit for the course. They measure you on how many vaccinations you give, how many phone calls you make, how many people enroll in an automatic refill system that doesn't work the way it should, how many people enroll in text messaging, how many prescriptions you fill on time, how long it takes to get a person through the drive through window,......I could go on and on. Every computer upgrade, innovation, procedure they introduce brings groans to the staff because they always result in more work and more bugs. This is a company run by non-pharmacists...or pharmacists who have not stepped foot in a pharmacy to work in years.

    Also, this is a company based on the east coast and the decisions that they make make it obvious that they do not consider the west coast stores at all. The outside vendor order line (for certain items) has a deadline of 4pm PST, meaning if a patient came into a CA store on a Thursday after 4pm and we have to order brand name Diovan for them, they would have to wait until Monday to get it! And if you try an order a non-preferred generic (because the preferred is out of stock at both the CVS warehouse and the OV) you can only order enough for one patient...never mind that you have 10 patients waiting for it.

    Advice to ManagementAdvice

    Listen to your store level employees. They are the ones on the front lines and they know the most efficient way to do things. Your employees WANT to give good customer service, they WANT to help the patients that they have come to know and love. Give them the proper support and tools (meaning more labor hours and a more efficient computer system) they need to do it! The environment CVS creates by cutting hours while increasing expectations is exhausting, stressful, and dangerous. You are placing way too many demands on the pharmacists (technicians too, but pharmacists are ultimately responsible for everything) and misfills are inevitable and we just pray that the misfills are not bad ones. Try being the only pharmacist on duty and having to verify 1-2 prescriptions per minute (and being timed and evaluated on whether you did it on time), counseling all new rxs properly, counseling patients with OTC questions, mixing all meds that need reconstituting (because techs are no longer allowed to do this simple task), answering all MD calls, giving vaccinations, properly supervising your staff, etc... All at the same time! I've had to do this more times than I can count. Your employees are tired and they dread coming to work. Consider that your west coast stores have different needs than your east coast stores. Do not micromanage every aspect of running a pharmacy. Pharmacists are trained professionals and should know how to manage their inventory properly, they should not have to get special permission to order test strips and other items. If they can't, then they should be let go or never hired in the first place. There is no longer a shortage of pharmacists or technicians on the market, you can afford to be choosy with who you hire. Hire qualified and competent people so that you don't have to micromanage them and you can focus your resources on making the pharmacy a more pleasant place to work. Happy employees mean better customer service and happier, more loyal customers.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Columbus, OH
    Current Employee - Store Manager in Columbus, OH

    I have been working at CVS Health full-time for more than 3 years

    Pros

    -Manager pay and bonus potential are very good, as is the health insurance package.
    -Higher ups, for the most part, are very approachable and easy to talk to.

    Cons

    Labor budgets are cut to next to nothing while workloads are increasing. Store managers should expect to work six or seven days a week, some of those double shifts, and still get daily texts and emails about how they are falling short of expectations and need to work harder. The starting pay for your part time staff is minimum wage, and the expectations are astronomical, meaning that when you finally DO find that cashier or pharmacy tech that can produce to company standards, they will leave as soon as they realize that every single job available on your street will pay them more and offer less stress,
    There are only two people permitted on the clock at any one time: the cashier and the manager/supervisor. Since the cashier is at the register, the manager supervisor must:
    -act as backup cashier
    -act as a backup pharmacy technician
    -be the store's janitor and maintenance person
    -work out the entire product delivery (within 24 hours, according to company standards. Some stores get as many as ten full pallets of product)
    -work all backstock
    -Do all HR and banking
    -Set all merchandise and do all resets
    -complete ordering, inventory counts, ad signage, et al
    -all this while the front store is handling 50-60 transactions an hour, this requiring you to be at the register away from these tasks
    -If you don't complete these tasks because you are helping provide customer service, you will, get written up
    -If you ignore customers in order to complete these tasks, you will get written up
    -If you manage to juggle the jobs of four different people by yourself and complete a 16-hour workload for every four hours you work, but the customer service survey shows you only earning a '4' (Very good) on a scale of 1-5, you will get written up.

    The structure is physically and mentally exhausting and emotionally deflating. You will become a robot, and that is precisely what they want.

    Do NOT take this job if you have a family or friends that you would like to see occasionally, as that will no longer be possible.

    Advice to ManagementAdvice

    Provide your team with the tools they need to succeed!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician
    Current Employee - Pharmacy Technician

    I have been working at CVS Health full-time for more than a year

    Pros

    Mileage, your team if you have a great one, cvs system

    Cons

    Everything about the company is a con. They expect you to complete 30 hours if work in 10 hours. Very unrealistic. Your hours are getting cut all the time. The amount that they pay cvs employees is poor and disgusting. They want you to still live off the state by not paying you enough

    Advice to ManagementAdvice

    Pay your employees more and maybe we wouldn't be hiring all the time and having to hire new people because people are quitting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at CVS Health for more than 5 years

    Pros

    The only good thing about cvs is that they are literally on every street corner I'm just about every state. So if you want to transfer you have the opportunity.

    Cons

    The company has slowly went down hill over time. The training isn't like it used to be and they don't have monthly or quarterly meetings with the employees anymore. The raises used to be good but now they are horrible. And the benefits package is subpar and they do their best to staff the least amount of full time employees as possible and its a constant problem with every store not having enough hours so some employees get 5 hours a week. And they don't seem to train their store managers very well anymore either. Another downside is that they never close, open on every holiday, but they do pay good if you work a holiday. So unless you really need a job and really want to get sucked into the cvs bs i would look elsewhere.

    Advice to ManagementAdvice

    Start taking care of your employees again who actually are on the front lines for your company and have to put up with all the bs that comes with the job and start training your store managers better so they can actually run a store and have everyone on the same page.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    don't do it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Pros

    I'm not sure if anything can be said about CVS Pharmacy or health or whatever it wants to call itself that is positive. Its an absolute horrible company

    Cons

    company doesn't give you tool for you to succeed at your job. starting with the HORRIBLE system

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Nobody's First Choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    I have been working at CVS Health full-time for more than 3 years

    Pros

    The pay is very decent compared to other jobs in this field.

    Cons

    Promotions are hard to come by after a certain point because store managers usually stay in that position for life and the positions that open up are usually in bad locales. Store Managers are forced to work far more hours than the 45 paid out in salary to compensate for the scarce amount of hours given to each store. If you go to a slower cvs in a residential area you'll often note that there is no cashier readily available at the register, that is because cvs is often so understaffed that the primary cashier is responsible for 50% of all floor work.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Hated every second of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at CVS Health full-time for more than 3 years

    Pros

    Have of the time I knew I was the highest paid cashier in the city.

    Cons

    Be prepared to give up any personal life that you currently have.

    Advice to ManagementAdvice

    Know what your district managers are up to by visiting unannounced and then see what condition your stores are going to look like when nobody knows you are coming to town. It's a joke to see the madness trying to get stores to look their best for a visit by Hanley Wheeler and others. The stores need more payroll hours in their budgets if you are sincere about offering any type of customer service. As it is now, it's all talk and no action to really provide the service that they say they want.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    All about appearances but all they care about is bottom line.

    Current Employee - Pharmacist In Charge
    Current Employee - Pharmacist In Charge

    I have been working at CVS Health full-time for more than a year

    Pros

    Decent Pay, accessible upper management

    Cons

    Understaffed, they pinch pennies but want to maintain superior customer service which is impossible, they monitor everything you do.

    Advice to ManagementAdvice

    Allow more technician hours, reduce daily workload and busy paperwork, less emphasis on metrics and looking good on paper (there are many "good" pharmacy managers who know how to cheat the system)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Ideas are in the right direction but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Technician CPhT
    Current Employee - Pharmacy Technician CPhT

    I have been working at CVS Health full-time for more than 10 years

    Pros

    Meet some great people
    Benefits offered to both full time and part time employees
    Employee discount of 20% off all non-sale items and 30% off CVS-brands

    Cons

    The ideas from upper management work well only on paper. Execution is not possible on the"front lines"
    The employee is seen as replaceable (period).
    Focus is entirely customer based, when everyone knows customers are happier when employees are happy.
    Ideas from the "minions" are never takenso the mentality had become "why bother"

    Advice to ManagementAdvice

    Treat employees like they matter; you'll get a lot farther with a lot less.
    Reward good work of those on the front lines of the business and not just upper management.
    Stop giving bonuses to upper management when you restrict raises of the store teams to a measly 2%!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    I have 20+ years experience yet I felt like I was just a number to the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PTCB Pharmacy Technician
    Former Employee - PTCB Pharmacy Technician

    I worked at CVS Health full-time for less than a year

    Pros

    Opportunities to expand your career

    Cons

    This company makes their employees feel like they have no value.

    Advice to ManagementAdvice

    Upper management needs to give more positive reinforcement! The wages should be based more on years of experience rather than time wit the company

    Doesn't Recommend
    No opinion of CEO

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