Cable One

  www.cableone.net
  www.cableone.net

Cable One Reviews

Updated December 24, 2014
Updated December 24, 2014
44 Reviews
2.8
44 Reviews
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29 Ratings

Employee Reviews

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  1.  

    Safe job, not like other call centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Care Specialist II in Phoenix, AZ
    Former Employee - Technical Care Specialist II in Phoenix, AZ

    I worked at Cable One full-time (more than 3 years)

    Pros

    The people are AWESOME. If you're into anything in the geekdom, you'll be in good company. Doctor Who, Magic, gaming, etc.

    As long as you don't do anything stupid and make any corrections your supervisor tells you to, you'll do fine and a majority of the supervisors will definitely try to help you to hit your metrics.

    This is about as safe a job as you can get in this industry with reasonable pay.

    Cons

    While it's not like a normal call center, it's still a call center. High queues, call metrics that make you stress, high turnover, heavily mundane and repetitive calls.

    If you're looking for advancement, this is not the place to go. There are 5 floor positions: trainee, specialist 1, specialist 2, senior, and lead. Transition from trainee to specialist 1 is about 6 months, specialist 2 at just over a year (basically, a new skillset, new title). The metrics for senior are near impossible (literally 1% out of the entire floor).

    Lead tech or higher is a high school popularity contest (like all other positions within this company) and every eligible person will apply once a new position opens.

    Trainees start at $13/hour and get two 50¢ increases when going to specialist 1, then 2. That's the effective ceiling for a huge majority of the floor.

    If you promote - to any higher position than that - you will only get a small percentage increase, no matter the position to save the company money (in the past few months they removed set dollar salary minimums). Also, in order to promote to any higher position you must be at specialist 2.

    Advice to ManagementAdvice

    Drop the extremely high standards for the senior tech position and move more-senior specialist 2's into that position. Diversify the duties of those more-senior techs to more duties such as becoming the peer mentoring pool and regular, specialized groups such as a business only team.

    The carrot-and-stick method of the newer trainee-to-specialist positions and the requirement of specialist 2 to promote anywhere will create a definite ceiling. Newer techs will think there are fast promotions initially with the rapid training, but will quickly realize that's as far as they will likely go. Your more-senior techs that have already been stuck at specialist 2 will seek out other companies to grow.

    Drop the adherence metric. Your techs are already doing their job and you have other metrics to weed out the bad apples. With every unscheduled thing like dev meetings and team meetings plus using breaks and lunches taken outside of the pre-subscribed timeframe against them hurts morale greatly. The only time a tech would not take their scheduled breaks or lunches is because they're on a phone call with one of your customers... doing their job.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Inside Sales Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cable One

    Pros

    Good company, great location, excellent benefits

    Cons

    Minimal advancement opportunity, minimal advancement opportunity

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Loved it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cable One full-time

    Pros

    Great company to work for with a long history of steady, careful growth.

    Cons

    New ideas are sometimes viewed as threats.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to work; more different than any other cable provider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Specialist in Phoenix, AZ
    Current Employee - Technical Support Specialist in Phoenix, AZ

    I have been working at Cable One full-time (more than 3 years)

    Pros

    Advancement is high; you are not pressured into getting more types of calls until are ready. Overtime is welcomed, not requirement. Generous benefits and education reimbursement. Technical support focuses on support, no sales.

    Cons

    24 hour call center; customers can be challenging; time off not easy to take.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Typical corporate that doesn't know up from down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Phoenix, AZ
    Current Employee - Sales in Phoenix, AZ

    I have been working at Cable One full-time (more than an year)

    Pros

    Having problems thinking of any

    Cons

    Low low wages.
    Managers who should not be managers.
    Very high level of gossip, backstabbing and overall childish behavior, even within manager and his girl who is right hand. You should never be asked to gossip about co workers by management!
    Insurance good if you never see doctors. A few visits and you are stuck with bill so if you have to see doctors regularly, you had better be wealthy!
    No and I MEAN NO ADVANCEMENT

    Advice to ManagementAdvice

    The place has gone so far down hill I just don't even know what to say but fire all your managers (and not only in CCC) and start fresh with adults that know how to do their job and work with people. You have a group of deadbeats

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Would be a great company if employees were not expected to be robots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cable One

    Pros

    Many very smart young people work there

    Cons

    Ridge adherece is expected. Manager not very tech savey. Pretty out of touch.

  8.  

    Cable One Advertising - Fargo, ND

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Fargo, ND
    Former Employee - Account Executive in Fargo, ND

    I worked at Cable One full-time (less than an year)

    Pros

    Great opportunity to meet successful business owners. Lots of fun! Great way to develop sales skills. If you can sell Cable One Advertising in Fargo, you will make it in any sales job in the future.

    Cons

    Didn't realize the reputation of Cable One Advertising in Fargo and how they've treated previous employees. Tasks included 50 cold calls a week hoping businesses had no history with Cable One Advertising. Pay was much lower than what was initially promised. Little to no training. Double Standards for new and seasoned associates. No guidance.

    Advice to ManagementAdvice

    A constant hum of gossip and caddy conversations from management level make you unapproachable. Sending angry e-mails and avoiding face-to-face confrontation slowly eats away at the souls of your associates. Every meeting is lined with a fear of being bought out by your competitor cable company. Try having weekly meetings with structure. Train new associates rather than just giving them a book by Brian Tracy.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Not much focus on employees or customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cable One full-time (more than an year)

    Pros

    Good benefits plan, good location.

    Cons

    Not flexible in accommodating employees needs! Not a good work environment. The employee does not matter much to them!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good place to work with only minimal flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cable One full-time (more than 3 years)

    Pros

    Starting pay was decent, as well as the training program. It was 2 weeks in class training, and then 2 weeks of taking calls with a "seasoned" coach right next to you to help you through your calls. After that, you're given your desk and on your own. I found the management to be pretty reasonable with new techs for the first couple of months as it relates to stats and call handle times.

    Cons

    There were some Supervisors there in the Solutions Center who had no business being a "supervisor" in a tech related call center.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Company, Strong Management, Very Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cable One as a contractor (more than an year)

    Pros

    They Have A Great Atemosphere. They Train Very Well To Help You Excel In Your Position And Career. Great location if you are in the Downtown area. Flexible hours and schedule

    Cons

    The pay is below average with Not Many Positions To "Move Up" In The Company With. Takes Very Long To Become A Perm Employee. I Temped There For 2 Years!!!!

    Recommends
    Approves of CEO

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