Cable One Reviews

Updated June 29, 2015
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3.2
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Tom Might
36 Ratings

Pros
  • Good work environment, nice people, supervisors were helpful, fair, knowledgeable (in 3 reviews)

Cons
  • There were some Supervisors there in the Solutions Center who had no business being a "supervisor" in a tech related call center (in 10 reviews)

  • not a lot of room for promotion in local offices since management usually stay until retirement (in 3 reviews)

More Pros and Cons

63 Employee Reviews

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  1. Sales Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Phoenix, AZ
    Current Employee - Sales in Phoenix, AZ

    I have been working at Cable One full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great recognition programs, excellent sales training and fair expectations.

    Cons

    Technical malfunctions or issues sometimes make it difficult for employees to do their job effectively.

    Advice to Management

    Continue to improve technical infrastructure.


  2. Busy but rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cable One full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast paced and well managed. Your voice is heard and opinions respected. Plenty of work to do and get done.

    Cons

    Change process can be hectic but is par for the course for a growing company.

    Advice to Management

    The direction of the company is good. It's an employee and customer focused company so high expectations. Like this.


  3. Decent call center job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Phoenix, AZ
    Current Employee - Solutions Specialist in Phoenix, AZ

    I have been working at Cable One full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly environment, good management and staff. Nice break room with game systems. Opportunities to advance via participation on your team (phone qa review, team coaching, new hire coaching, etc.)

    Cons

    If you don't have the patience for it a call center job can take the soul right out of you. Call quality assurance has too many 'gotcha' rules. Didn't experience it myself but heard from people who had been there awhile that higher level staff colluded together to offer opportunities of advancement only to those they wanted to give it to.

    Advice to Management

    Keep up routine communication with staff. Little things like buying Pizza during a large area outage goes to help people feel like the company cares for them.


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  5. Should Be So Much Better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Cable One full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Profitable company in a Central Phoenix location. The new building is nice and for the moment there is plenty of parking.

    Cons

    The pay is below average and the benefits are not good enough to cover the difference. The technology services department is understaffed in everything but management. It didn't used to be that way. Lots of people have left, but nothing seems to have been done to address why or to stop it.

    Advice to Management

    Understand why people are leaving and do something to retain people who are there. It really seems like you don't care and gives the feeling that people are replaceable.


  6. Quality Assurance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cable One full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I am happy with my position and the direction the company is headed

    Cons

    Overall I do not have any concerns


  7. Unsustainable Metrics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist II in Phoenix, AZ
    Former Employee - Technical Support Specialist II in Phoenix, AZ

    I worked at Cable One full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Made many friends the three years I was there. Bonuses were performance based before they took that away. The job was easy enough that I became complacent with what I was doing and stopped looking for an actual career. The pay was alright for when I started. The open door policy was relatively adhered to.

    Cons

    * The metrics are not sustainable.
    * The better you do, the more work is required of you... eventually leading to bad metrics once again
    * Promotions work one way: Butt kissing
    * Pay raises are non existent
    * No career paths from the call center
    * Some managers are extremely under-qualified
    * The call center is sectioned off from any corporate environment
    * Infrastructure is failing, not the call center per say, but the whole shabang

    An idea of the adherence metric they enforce... stuck on a long call and miss your break? Counts against you. Have a doctors appointment? Counts against you. Team meeting gets canceled? Counts against you. Need to coach another employee? Counts against you. In training and the trainer doesnt dismiss you for breaks/lunches at the right time? Counts against you. Computer locks up (way too common at cableone due to old equipment)? Counts against you. Call Center voip goes down? Counts against you.Have a medical condition, need to take shots, or bathroom breaks? Counts against you.

    QA is a joke. You'll get marked down for the most ridiculous reasons.

    The better you do, the more likely youll get put on projects. However, the more you do the harder the metrics are to hit. Joined the business team? Now you will be required to do additional tasks that put chip away at your adherence I talked about previously.. just for doing your job. Started coaching other peers? This too hurts your adherence for doing your job. Get put on a special pilot project? QA marks you off for doing things that part of your pilot project and your adherence gets hit for all the small tasks that it requires.

    In order to get promoted in the solution center (call center) you are required to be in the top 5% (verbatim from multiple managers) in regards to your metrics. This is obtainable if you stay there long enough... turn down some projects.. and learn to the caveats to their system.. however, there are other things that are required. If you do not network with other coworkers and take those projects that are asked of you, you will never get promoted. They look at your previous 6-12 months of performance and if you are exceeding in all areas you have the chance to apply for higher positions in the call center. Theres only senior and lead tech positions and then the manager route. If you do not become friends with those said individuals, then you will not be given the chance to apply, regardless of your metrics. You change supervisors every 6 months. So this process starts all over.

    Some of the mangers have no idea what they are doing. There are others that are great and honestly want to help you, the customer, and the business... but around 1/3 of the supervisors couldnt care less about you. Some days they just sit around watching youtube videos and gossip, other days they are busy copy pasting other peoples reviews into your monthly reviews. This becomes a problem later one when you try to get a promotion and they see some random comments about some other employee that your supervisor told you theyd remove. (happened 4 times in 3 years to me).

    Corporate doesnt care about you. When someone from corporate gets hired, they take a tour of the solution center. Thats the only time you'll see or hear from anyone in corporate.

    CableOne prioritizes sales first. They sell products that are not fully implemented (their all digital roll out for tv), dont have the infrastructure to sustain (their internet), and offer technology that they cant even keep running (voip). You will have people constantly calling you back to complain about the same thing over and over because of these things. If you have a regions network completely maxed you shouldnt be offering increased speeds and promotions for an area that cant even get 20% of what you claim. This causes constant packet loss for the customers and prevents them from doing simple things like completing a phone call or streaming netflix. Dont even want to get started about all the gamers out there. They really need to drive sales in an area after theyve upgraded their infrastructure, not after the node/area is already saturated.

    Advice to Management

    Set realistic goals for your employees. Upgrade your infrastructure. Actually adhere to your own ethical values that you push down the solution centers throat and apply it to ALL aspects of your business.


  8. Relaxed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Sales in Phoenix, AZ
    Former Employee - Web Sales in Phoenix, AZ

    I worked at Cable One full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay around $12-14/hr. New very clean building. Okay customers. Easy products. Lot's of assistance from coworkers and most management. Lot's of activities and events to include all employees. Great values.

    Cons

    No opportunity for growth at all. Some managers let personal affairs affect their job, both female and male. Favoritism and neglect from some management.

    Advice to Management

    Treat everyone equally or atleast do your job with every employee under you. Favoritism is different from neglecting employees.


  9. customer support tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Phoenix, AZ
    Former Employee - Technical Support Specialist in Phoenix, AZ

    I worked at Cable One full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    they gave you vacation days up front

    Cons

    they're QT is ridiculous. You have a bunch of IT guys who only know a script and if you say something in your own words - which they encourage you to do you get dinged. I've had over 15 years call center customer service and this IT guy who's only worked about 5 years telling me I'm wrong because I didnt say word for word what they wanted to hear. crazy

    Advice to Management

    Hire customer service professionals to do your QT and maybe people will stay


  10. Typical call center environment.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cable One full-time

    Pros

    Good training, co-workers, supervisors that genuinely care about you.

    Cons

    Under staffed, frustrating tools, typical call center frustrations.

    Advice to Management

    none


  11. Helpful (1)

    Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cable One full-time (More than 3 years)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, lots of freedom, decent base salary and expenses are reimbursed in a timely manner. A company cell phone is also a great help.

    Cons

    All of the marketing directs potential customers to call an 800# and eliminates the outside sales reps from the sales process. Everything is geared to helping internal sales reps succeed but to make the outside reps jobs more difficult. There is nothing more frustrating than to call on a new business only to find out that they (or their corporate person) has already contacted a sales rep in Phoenix via the 800 #

    Advice to Management

    Give the outside reps the same marketing that the inbound reps receive and let them know every time there is a special offer sent to existing or potential customers.



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