Cablevision Systems Reviews

Pros

Quick commissions, decent salaries, benefits are very good. Vacation time is decent andsck time and fmla benefits are very good.

Cons

Micro managers, horrible support team for sales people, don't listen to your ideas. Everyone thinks they know everything. Upper management are nothing more than previous sales people.

Advice to Senior Management

Get your head out of the clouds. Listen to your sales reps when they have ideas. Focus mor in production than personal goals for yourself.

Pros

Great Benefits not much else is great.

Cons

You get great benefits and good pay because you work for it, and then some. You are under constant pressure to fix, sell, and defend a service that needs vast improvement. You are Micro-Managed, treated like a child, not respected, nor heard. The way they compensate you for sales constantly changes and the reports are rarely correct. They have too many systems of tracking that cannot handle the true volume of the stats. The numbers are rarely correct and this is a good thing for the Company because they WIN and the employee loses. This is the closest thing to a living hell on Earth. Of course if you kiss ass enough and are politically connected you'll do just fine. So pucker up before you come in every day and be ready to kiss enough rears to keep you going. Don't be surprised if you lost some sales by the time you get paid because you are not the only one that can ruin your own sale, you have the nasty customer service person, or the sloppy, late, or stupid installer. You are in for a treat when you work for Mr.Dolan. Let's just say this is not the company it used to be. There is no teamwork throughout this company anymore, no one wants to take the responsibility. Everyone just passes the buck. Everyone is out to cover their own butt and they will throw you under the bus every chance they have to save their own job. It's a pitiful shame no one cares. You have no protection from H/R or E/R either they are controlled, they only deliver lip service and you have to take it.

Every office and every department of Cablevision needs to be Unionized! Like those other guys, that's why they're so much better, that and they work together. .

Advice to Senior Management

You all should be ashamed of yourselves for how you treat your employees and your customers. Some day you will all be looking for jobs because your greed will put you there, where you deserve. Learn how to take care of people like Charles used to.

Pros

Cablevision is a solid company with a very good benefits package. It is also family friendly. If you do your job you will be given your space.

Cons

It's a big company and change and advancement comes slowly.

Advice to Senior Management

Maximize the talent you have and listen more.

Pros

-none that I can think of except free coffee
-The break room has video games and nice sofa's to lounge on.

Cons

BEWARE!

This company is confusing. I was hired as Tier ll rep for Voip Telephone and Internet but by the end of the training, we were learning customer service and television repair as well. Than when we got on the floor they stressed us that we must take television repair phone calls but the training was soo limited that I had to ask help desk. When I reached help desk, they would inform me to transfer the customer to the Television/Customer service department because the Jericho dept only takes tech calls. Which is odd because we are recorded for Quality assurance and the QA analyst would mark us down for not taking the call and there after your manager would throw you under the bus and act like he told you take the call. (LIARS)

The management have little or no technical support experience, so they would not know how to respond to your questions (keep in mind we are only aloud to keep the customer on hold for 2 minutes before getting marked down). So you have to run around the call center finding the answer and no one seems to know or want to help. Managers are lounging at their desk and instead of helping or answering any of your questions, they will point towards another manager to assist and that manager would point you to some one else and so forth.This company honestly has the worse management and needs to revamp the whole call center.

This call center has alot of politics, for someone coming in new and fresh, this could be frustrating and confusing because everyone is talking sh#t about the other person, so you do not know who to trust and or listen to. Everyone is pointing blame at the other person and trying to get ahead by throwing any and everyone under the bus.

Honestly worse place I have ever worked. The people there are GRIMEY!

Advice to Senior Management

Hire new Management. This way the turnover rate wont be so high.

Pros

it has a good Working Environment

Cons

The progress is some Slow

Advice to Senior Management

Look to expand to new tech. & Products

Pros

Some of training in communication, conversation and negotiation control
Communication practice

Cons

Temporary Assignments, Consultancy through a third party agencies, minimum pay ~$10/h, lack of career progression or performance recognition, very strict schedule, highest turnover

Advice to Senior Management

Change the workers’ treatment; overturn the marketing and products’ strategies

Pros

-Above average pay for field.
-Basically free health benefits.
-401 K contribution.
-Overtime available.
-Free cable, internet and phone after 3 months.
-Good perks (discounted tickets, merchandise, etc...).
-Nice break room.

Cons

-Management is very poor; they promote the wrong people who end up doing nothing more than taxing the time you spend on calls, on break, and in the bathroom (literally), and who definitely play favorites and will not help you unless they feel like it.
-With constant equipment issues, channels missing, network errors and outages, there is zero down time. You can literally be on the phone (with only 13 seconds between calls) every minute of your shift.
-Systems that you need to do your job are often slow, frozen, or simply "down".
-No interaction with co-workers other than breaks, which you rarely go to on time because you're stuck on calls.
-Training program puts you in false sense of security--teaching you things you'll never use because they're automatically done or not used anymore, and not teaching you too many things you encounter on the floor.
-The "Help" desk is the only place to receive advice or connect an angry customer. There are SOME nice, helpful people, but for the most part they are rude and entitled, and often give incorrect or rushed information just to get you off the phone. Who you get on the phone there can make the difference between a good shift and a bad one.
-They say the "C" in Cablevision stands for "change", and they're right. You can spend a lot of time and energy learning something, only to find out it's changed the next day. That can be very frustrating.
-They expect Customer Service Reps to also be technicians. The term multitask doesn't come close to explaining the sheer amount of work they expect you to do in such a limited amount of time. Customer Service Reps are NOT technicians, they shouldn't be expected to be both unless they're paid double.

Advice to Senior Management

Choose your managers and Help Desk people more wisely. Management seems to care very little about their team and to know very little about the job their team does. They feel like people who are there to watch your clock, and nothing else. The Help Desk is a great theory, but some people aren't suited for it and make employees want to call it so little that they guess and make mistakes just to avoid them. I have never felt more like JUST A NUMBER at any job as I did at Cablevision. They really do not care about you at all.

Pros

Very good benefits from day one is awesome.

Cons

If you're not prepared to deal with different personalities, the workload can be very stressful.

Advice to Senior Management

No Comment

Pros

very stable company and good job security

Cons

growth opportunities are seen rarely.

Advice to Senior Management

none

Pros

great benefits package for a single individual with child with health,dental,vision it only cost $5 out of each check.also if you happen to live in a cablevision area your cable is free, or they will pay partial of any company accept verizon fios.

Cons

constant changes with commission, no room for growth within the company. the loss of channels or battles cause the company to become flooded with too many irate customers which makes it hard to do the job asked of you.