Cablevision Systems

www.cablevision.com
Employer Engaged

Cablevision Systems Reviews

Updated March 3, 2015
Updated March 3, 2015
368 Reviews
3.1
368 Reviews
Rating Trends

Recommend to a friend
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Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
211 Ratings

Review Highlights

Pros
  • Free cable, internet and phone, including all premium channels is great (in 30 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 66 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • Depending on your department, there is not much room for growth (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

     

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Specialist in Bethpage, NY
    Former Employee - IT Specialist in Bethpage, NY

    I worked at Cablevision Systems full-time (more than 5 years)

    Pros

    Great atmosphere, benefits, pay, opportunities

    Cons

    none that I can think of

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  2.  

    Employees are treated well. Somewhat tough to advance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cablevision Systems full-time (more than 5 years)

    Pros

    Employees are treated well and there is a good work/life balance.

    Cons

    Limited number of titles. Tough to advance/grow within the same team.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    I worked for six years in customer service for Cablevision. They're a good employer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems

    Pros

    Executive management seeks to create a meritocracy.
    Truly great benefits. If you work at HQ on Stewart, more benefits are available.
    Superior pay for upper management.

    Cons

    For those who answered phone calls their entire shift, stress can be high. Genuine customer satisfaction can get lost in the details of trying to cover all the required metrics in a call. On the customer's side, the multitude of metrics create the experience of talking to someone, who sounds like an automaton. This is true of customer service as a function and by no means limited to Cablevision.
    Average or lesser pay for lower management.

    Advice to ManagementAdvice

    Consider metrics that are limited, prioritized, concise.
    Allow the customer to be genuinely valued by employees instead of extremely scripted.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    Outdated industry, boring work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems full-time (more than 5 years)

    Pros

    Discount on cable services.
    Local business.

    Cons

    Lack of promote opportunities.
    Low pay.
    Family owned business with poor successor.
    Hated by customers.

  6.  

    Dev Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Development Lead in Bethpage, NY
    Former Employee - Development Lead in Bethpage, NY

    I worked at Cablevision Systems

    Pros

    One of the biggest employers and leading technology companies on long island.

    Cons

    Too much bureaucracy, hopefully getting better with current changes in management.
    Too many IT departments and not all get equal funding and tools. They waste a lot of money this way. Each business unit buys their own Software and products and does not necessarily allow the entire company to use them. Very silly, if you look from CTO or COO perspective.

    Advice to ManagementAdvice

    Consolidate and re-organize. You have lost a lot of great talent because of the Bureaucracy or following Status Quo.
    Pay attention to the issues that your Customers are facing and not on the IT issues that are troubling the senior management.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Use to be ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Nassau, NY
    Current Employee - Field Service Technician in Nassau, NY

    I have been working at Cablevision Systems

    Pros

    Benefits are okay, pay is okay, but for some it may not be the right path.

    Cons

    to political, use to be a fun environment to work, now its all quota driven (even though they insist it is not).

    Advice to ManagementAdvice

    Stop focusing on the mistakes others have made, strive to be the company you once were. Be innovative, don't sit on the back burner and have everyone else beat you to the punchline. When you release products late, you look like you are playing catchup. Ohh and freewheel is a joke and a waste of money and resources.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Emotionally draining and rigid structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Melville, NY
    Former Employee - Customer Service Representative in Melville, NY

    I worked at Cablevision Systems full-time (more than a year)

    Pros

    Supervisors and leads were great resources and helpful with your career growth. Majority of the people who work there are great people.

    Cons

    Rigid structure. Always changing but for the worst. Health care is fiery cheap but if you need to use it prepare to pay in the long haul. Also the requirements for positions above your change so much. When I first started you did not need a college degree by the time I left they required bachelor degrees for entry level and in order to advance to other higher positions it changed to a Masters. Very uninspiring as an employee. Towards the end I dreaded going to work being verbally abused on the overnight crew by overprivileged customers was draining my soul.

    Advice to ManagementAdvice

    Change for the better not to cut corners to try to save your dying empire. Get with the times, focus on making your employees happy. Look past a piece of paper and value what your employees can offer you. Also, fix your boxes already. It's been 2 years and hardly any issues have been fixed. How are those college graduates looking now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Cablevision Systems will challenge your time management skills and commitment to the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at Cablevision Systems full-time (more than 10 years)

    Pros

    The company is constantly striving to improve in every area, from customer service, products and operations. It recently has become a more innovative and competitive place to work.

    Cons

    There is very little work/life balance. You have to work constantly and sometimes you wonder if it is even appreciated.

    Advice to ManagementAdvice

    Improvements to work/life balance should be considered for all employees, otherwise, good employees will leave faster than they have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Technical Support Rep III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative III in Jericho, NY
    Former Employee - Technical Support Representative III in Jericho, NY

    I worked at Cablevision Systems full-time (more than a year)

    Pros

    Great benefits, great environment, lots of training, they care about their employees ideas and values

    Cons

    24/7 work environment, no time to relax in between calls (similar to most call center environments), promotions mostly based on seniority

    Advice to ManagementAdvice

    Give employees a chance to get promotions based on work ethic and skill, not seniority

    Recommends
    Neutral Outlook
  11.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Supervisor
    Current Employee - Technical Support Supervisor

    I have been working at Cablevision Systems full-time (more than 8 years)

    Pros

    Great people. Great benefits. Growth opportunities. Good salaries

    Cons

    Work life balance. Top heavy structure.

    Advice to ManagementAdvice

    Make use of input from front line employees

    Recommends
    Neutral Outlook
    No opinion of CEO

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