Cablevision Systems

  www.cablevision.com
  www.cablevision.com
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Cablevision Systems Reviews

Updated September 14, 2014
Updated September 14, 2014
296 Reviews
3.3
296 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
173 Ratings

Review Highlights

Pros
  • Free TV, Internet and phone services (in 25 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 55 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • A lot of customer service calls and mid level managers are very negative (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The work is enjoyable and rewarding. The culture of Management is going through changes.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems for more than 3 years

    Pros

    Team members that work well together, support each other, and make each day a learning experience by sharing knowledge.

    Cons

    Management is going through some changes in how they work with teams.

    Advice to ManagementAdvice

    Listen to what people have to say, regardless of what position they hold - it could be useful/helpful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems

    Pros

    Good compensation and benefits. Work environment and safety are top priorities.

    Cons

    Very fast paced, must be able to act quickly and accurately to get the job done.

    Recommends
    Approves of CEO
  3. 1 person found this helpful  

    Solid place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Cablevision Systems full-time for more than a year

    Pros

    Outstanding benefits from day 1. Good work schedule and great direct supervisors. Caring co workers that make you feel like family. Pay is fair.

    Cons

    The fact that upper management makes so many changes to policies, makes me feel like they don't really know what their doing.

    Advice to ManagementAdvice

    Make a plan and stick to it. Give it a chance to work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great if you just graduated college!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Newark, NJ
    Current Employee - Customer Service Representative in Newark, NJ

    I have been working at Cablevision Systems full-time for more than 3 years

    Pros

    Benefits, paid time off, triple time for working holidays

    Cons

    Rude customers is the only thing i wish we did not have to deal with.

    Advice to ManagementAdvice

    Make shifts in the evening better staffed.. we get swamped with the most calls.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Overall, good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician  in  Piscataway, NJ
    Current Employee - Field Service Technician in Piscataway, NJ

    I have been working at Cablevision Systems full-time for more than a year

    Pros

    Great benefits and perks!
    401k match is decent.

    Cons

    Management is VERY political.
    Hard to move up.
    Glass Ceiling exists for men as well.

    Advice to ManagementAdvice

    Learn to listen to your employees.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7.  

    Good place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative Tier II  in  Jericho, NY
    Current Employee - Technical Support Representative Tier II in Jericho, NY

    I have been working at Cablevision Systems full-time for more than 8 years

    Pros

    Good benefits leadership change recently caused employee recognition much better

    Cons

    Certain rotten apples exist and tend to subdue creativity hopefully they will be eliminated shortly from the system

    Advice to ManagementAdvice

    Filter out the rotten apples as they have the wrong customer service version! Getting to know the customer better by engaging in small talk is considered call avoidance and hence reason for termination! How will one survive here?

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Oracle DBA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Database Administrator  in  Bethpage, NY
    Former Employee - Senior Database Administrator in Bethpage, NY

    I worked at Cablevision Systems as a contractor for more than a year

    Pros

    Great environment, Accommodating workers. Nice pay

    Cons

    Not a lot of work in this particular field.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    Direct Sales Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Supervisor  in  Newark, NJ
    Former Employee - Direct Sales Supervisor in Newark, NJ

    I worked at Cablevision Systems full-time for more than 5 years

    Pros

    Great pay, compared to most Telecommunications companies, great leadership, one of the best companies ever worked for. .

    Cons

    NOTHINGS, that's worth mentioning. I wish Cablevision were located in the state i currently live in.
    To some people The "C" in Cablevision stands for change, and they may not be able to handle the changes evolving within the company, but with this industry constantly advancing you have to learn to adapt and overcome quickly.

    Advice to ManagementAdvice

    None, stay strong Mr Dolan, I think your doing a fantastic job, given all the circumstances...

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Cablevision retention department experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist  in  Piscataway, NJ
    Former Employee - Retention Specialist in Piscataway, NJ

    I worked at Cablevision Systems full-time for more than 3 years

    Pros

    Great work/life balance. Medical paycheck deductions are very low. Can surf the net or read a book while waiting for a call. Product benefit of only paying $20-40 months for Cablevision service. Friendly, approachable supervisors.

    Cons

    Really hard to get a vacation day approved. Chained to your desk all day and have to use part of two daily 15 min breaks to go to the bathroom. Have to work a Sat or Sun. Senior management adjusts promos to make saving and upselling the customers harder. Lack of advancement opportunities in the department.

    Advice to ManagementAdvice

    Senior management should take some phone calls to get an idea of what promotions and saves would work. Make it easier to get approved for vacation days to help reduce employee stress. Allow casual dress on the weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Nothing but awful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Shelton, CT
    Former Employee - Technical Support Representative in Shelton, CT

    I worked at Cablevision Systems full-time for less than a year

    Pros

    There are no good reasons at all. Good pay and free food once in a blue moon.

    Cons

    Supervisors don't have your back. Either they were wrong or mistaken, they don't admit to their faults. Instead, they blame it on you. They would do anything but taking responsibility when it comes to things that make them look stupid in front of the big shots. They micromanage you like wouldn't even believe. One-on-one meetings are completely useless because no matter how much you try, you are not acknowledged. Your supervisor will pick through every single thing that you did right or wrong. Even if it was something that she/he told you to do or say, you're still wrong, it's still not good enough. You are nothing but a number. If you get a written warning on something, that's it. They're on you. Not to help you improve but to find what else did you do wrong. You'll notice a bunch of suck ups and you'll know why. The money may be good but it's not worth the aggravation and bring put down all the time. Hours are not flexible. Based on a bid. They determine this by your numbers. Punctuality is a must. One minute late gets you a warning. No matter where your cubical is, it's either too hot or too cold. Bringing a jacket in during hot summer months is a must. You would see some of the managers there and think, how the heck that they're running this place the way that they are.

    Advice to ManagementAdvice

    Why bother? They don't listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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