Cablevision Systems

  www.cablevision.com
Work in HR? Unlock Free Profile

Cablevision Systems Reviews

Updated August 17, 2014
Updated August 17, 2014
294 Reviews

3.3
294 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cablevision Systems President, CEO, and Director; Chairman, Madison Square Garden; and Governor, New York Knicks James L. Dolan
James L. Dolan
170 Ratings

Review Highlights

Pros
  • Free TV, Internet and phone services (in 25 reviews)

  • Great Benefits, If you earn less than 50K your health insurance is Free (in 55 reviews)


Cons
  • The reps at my call center are what I would consider as a consumer, to be pretty professional (in 18 reviews)

  • A lot of customer service calls and mid level managers are very negative (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Solid place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    Pros

    Outstanding benefits from day 1. Good work schedule and great direct supervisors. Caring co workers that make you feel like family. Pay is fair.

    Cons

    The fact that upper management makes so many changes to policies, makes me feel like they don't really know what their doing.

    Advice to ManagementAdvice

    Make a plan and stick to it. Give it a chance to work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Direct Sales Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Supervisor  in  Newark, NJ
    Former Employee - Direct Sales Supervisor in Newark, NJ

    Pros

    Great pay, compared to most Telecommunications companies, great leadership, one of the best companies ever worked for. .

    Cons

    NOTHINGS, that's worth mentioning. I wish Cablevision were located in the state i currently live in.
    To some people The "C" in Cablevision stands for change, and they may not be able to handle the changes evolving within the company, but with this industry constantly advancing you have to learn to adapt and overcome quickly.

    Advice to ManagementAdvice

    None, stay strong Mr Dolan, I think your doing a fantastic job, given all the circumstances...

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Cablevision retention department experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist  in  Piscataway, NJ
    Former Employee - Retention Specialist in Piscataway, NJ

    Pros

    Great work/life balance. Medical paycheck deductions are very low. Can surf the net or read a book while waiting for a call. Product benefit of only paying $20-40 months for Cablevision service. Friendly, approachable supervisors.

    Cons

    Really hard to get a vacation day approved. Chained to your desk all day and have to use part of two daily 15 min breaks to go to the bathroom. Have to work a Sat or Sun. Senior management adjusts promos to make saving and upselling the customers harder. Lack of advancement opportunities in the department.

    Advice to ManagementAdvice

    Senior management should take some phone calls to get an idea of what promotions and saves would work. Make it easier to get approved for vacation days to help reduce employee stress. Allow casual dress on the weekends.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Oracle DBA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Database Administrator  in  Bethpage, NY
    Former Employee - Senior Database Administrator in Bethpage, NY

    Pros

    Great environment, Accommodating workers. Nice pay

    Cons

    Not a lot of work in this particular field.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    Sound and solid company with a great track record of success and driving positive revenue growth and results.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  New York, NY
    Current Employee - Director in New York, NY

    Pros

    good leadership, stability in the business and the business plans

    Cons

    limited growth opportunities and needs to increase technology advancement and adoption

    Advice to ManagementAdvice

    push harder toward preparation for future growth and technology/product enhancement

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good company to work for but requires some patience with the constant changes the company implements.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advance Field Service Tech  in  Oakland, NJ
    Current Employee - Advance Field Service Tech in Oakland, NJ

    Pros

    Free cable, good benefits, freedom, room to grow, fair supervisors/management

    Cons

    Too many changes, unreasonable work load at times, working in all weather conditions, irate customers.

    Advice to ManagementAdvice

    Protocol for on-call techs should go back to how it used to be, emergencies and business calls only.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Worth the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Randolph, NJ
    Former Employee - Manager in Randolph, NJ

    Pros

    Great benefits and competitive pay! Better when you live in the service area...
    Good product and very Strong local branding with News12 Exclusive content!

    Cons

    Must be a work horse to advance and succeed.

    Advice to ManagementAdvice

    Figure out the future...Content delivery or commoditized broadband

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor  in  Newark, NJ
    Former Employee - Sales Supervisor in Newark, NJ

    Pros

    Very rewarding for personal and team results.

    Cons

    Slow to adopting to business and marketing trends.

    Advice to ManagementAdvice

    Focus more on what the Direct Sales Division is sharing with upper Management on what the situation is with their prospects and competition.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Ok

    • Career Opportunities
    Former Employee - Customer Service Representative  in  Newark, NJ
    Former Employee - Customer Service Representative in Newark, NJ

    Pros

    A lot of overtime allowed. They offer voluntary time off throughout the day in case you need to leave for any reason. free cable/internet discount

    Cons

    base salary could be better.

  11.  

    Constant restructuring takes it toll on loyalty and morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bethpage, NY
    Former Employee - Anonymous Employee in Bethpage, NY

    Pros

    Cablevision is highly motivated to advance their product offerings in a highly competitive marketplace. To maintain or increase market share, Cablevision needs to dispense with old-school thinking regarding what they *think* customers want and look at the data they have available to them. Some groups within Cablevision are doing this more effectively than others. Good benefits, decent vacation, some nice perks.

    Cons

    Dysfunctional management and constant restructuring leaves many people in fear for their jobs, resulting in lower productivity and a real morale problem. Those in the ivory towers don't see it (or don't want to acknowledge it). Too many talented people have been let go in the course of trying out half-baked org structures led by people whose only 'talent' seems to be their ability to intimidate.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Worked for Cablevision Systems? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.