Caliber Collision Centers

  www.calibercollision.com
  www.calibercollision.com

Caliber Collision Centers Reviews

Updated September 6, 2014
Updated September 6, 2014
14 Reviews
2.1
14 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Steve Grimshaw
4 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Industry leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caliber Collision Centers full-time (more than 3 years)

    Pros

    Progressive proactive customer centric organization with exceptional management team. Growth opportunities abound in the rapidly consolidating industry of collision repair. This company is on the forefront of the growth curve. Great culture. Invests heavily in people through leadership development training. Most of the operations leadership team has been with the company in excess of 10 years; these guys and gals are top notch!

    Cons

    Must be comfortable with almost constant change as company evolves.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Micro Manage managent, Treat your employees poorly, expect more than you can give...Caliber

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Caliber Collision Centers full-time

    Pros

    Overtime when an hourly employee

    Cons

    Huge Turnover in employees, Managers put sales goals over customer quality and satisfaction, long hours, never promote from my region, unrealistic expectations, micromanage you with a hundred reports and spreadsheets telling you how rank and compare you on a daily basis to everyone in the city, every employee is miserable unless they are upper management. So desperately money driven it only gets worse with time.

    Advice to ManagementAdvice

    Learn how to treat people like humans and respect their lives and families more without them having to sacrifice 60 hours a week for 40 hours worth of pay.

    Less humiliation by managers.

    Stop lying to employees about raises.

    Promote from within. Every upper management that has been in my store is from another city or state.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    A company that is leading an industry, but it does have it's downsides

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager
    Former Employee - Office Manager

    I worked at Caliber Collision Centers full-time (more than 5 years)

    Pros

    There is opportunity to advance in this company. I myself advanced and saw many others do the same. The company also appears to be in good financial standing. If you are a hard working individual, there is little chance of being laid off. The company is ahead of its competitors in many ways, always striving to advance and grow.

    Cons

    The most difficult part of being a new employee is training. Most positions offer very little training, if any. This does lead to discrepancies in how things are "supposed" to be done. The company does protect those that benefit them the most, often trampling on those that don't. In this way, this is almost a politically run company.
    Through their attempts to advance and create the perfect employees, they had implemented many policies that failed. Although failure is an inevitable part of success, the company failures were, in many ways blamed on "incompetent" employees.
    I know many that were given false promises for advancements and raises. It is true, the employee turnover is terrible and the hours are very long.

    Advice to ManagementAdvice

    In your quest to become Category Killers, don't forget that there are some talented, driven individuals that deserve opportunities. With the correct training and employee recognition, this company could become a well sought out company to work for. Training is not an Owner's Manual Training. Training is putting forth the time and effort to teach the job properly.

    Also, it is not wise to continue to employ those that have seniority in the company but are not doing their jobs properly.

    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Fast paced, growth oriented, positive environment, lots of career building opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caliber Collision Centers full-time (more than 3 years)

    Pros

    I really like the company's vision and the senior managements commitment to achieve the vision, mission and purpose. Senior mgmt. really cares about the employees. Continuous focus on improving processes.

    Cons

    Work life balance, getting trained effectively.

    Advice to ManagementAdvice

    It would help if there was a better program in place to sufficiently train the employees within their respective roles. Less email please.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Deplorable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collision Estimator in Rancho Cucamonga, CA
    Former Employee - Collision Estimator in Rancho Cucamonga, CA

    I worked at Caliber Collision Centers full-time (more than an year)

    Pros

    There are no pros that I can think of. They only probably have the advantage of being in proximity to home. So going to work is easy

    Cons

    From an employee standpoint, all I can say is that they absolutely do not care about their employees at all. The turnover is ridiculous, their method of management is not geared towards building and maintaining employees that will produce. They view the customer as the insurance company. That is wrong. The customer is the person dropping off the car. They do not care about fixing a car correctly. All they care about is saving the insurance company money by using parts made in china, junk yard parts etc. Thier technician base is low. Low skilled techs.

    Advice to ManagementAdvice

    Stop destroying the collision industry. Realize that your model is unsustainable in the near future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Becoming an Estimator / Advisor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caliber Collision Centers

    Pros

    There is a lot of opportunity and the company is very committed to promoting from within.

    Cons

    There is a lot to learn and the path to making a an income above 40K is going to take two to three years.

    Advice to ManagementAdvice

    Make sure an employee coming in at an entry level position understands that becoming an Advisor / Estimator is going to take two to three years and the pay level of an estimator is going to increase slowly over the second and third years.

  8. 1 person found this helpful  

    Dont be fooled with training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Advisor/Writer in Plano, TX
    Former Employee - Service Advisor/Writer in Plano, TX

    I worked at Caliber Collision Centers full-time

    Pros

    in training food and place is paid

    Cons

    they send you to training expecting you already know whats going on.

    Advice to ManagementAdvice

    let your new trainees apply the skills they have before terminating them with stupid reason such as its not in the centers budget to have a new service writer. then why hire in the first place.

    Doesn't Recommend
    Negative Outlook
  9.  

    Vision but lack of implementation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Caliber Collision Centers full-time

    Pros

    There are opportunities for growth within the company. There are also opportunities for movement into other geographical regions.

    Cons

    This company is focused on growth and being a "category killer"; equating themselves to Walmart, they enter into regions without fully grasping what is needed to complement that market in terms of growth and strategy, applying a one-size fits all mentality across a multitude of markets. Their training is inconsistent and those implementing the training come with a mixed group of messages. There is a lack of accountability at the top levels of management - too many chiefs and not enough Indians. There is no real recognition of a job well done, instead focusing on a "what have you done for me lately" mentality.

    Advice to ManagementAdvice

    Have a consistent team for training; get systems in place with a strong training program. Find the good in people. When you enter a market, stick around and really, completely understand that market to understand the needs, strengths and weaknesses of the market - before moving on to the next acquisition.

    Doesn't Recommend
    Neutral Outlook
  10.  

    never work there, i was let go .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Manager in Indio, CA
    Former Employee - Parts Manager in Indio, CA

    I worked at Caliber Collision Centers full-time (more than an year)

    Pros

    they suck, no way to move up

    Cons

    when i need it help they talk about it but never did any thing for me

    Advice to ManagementAdvice

    no

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ

    I worked at Caliber Collision Centers full-time (more than an year)

    Pros

    Overtime. I have no other pros. The turn over rate is bad!

    Cons

    No Training. Office Manager doesn't know the Job nor the Regional Office Manager. But they expect you to know it. Always adding more duties to an over abundant plate already. The C.A.R.E program is a joke. It doesn't connect to CCC1 most of the time so you are wasting valuable time entering in the same information in both systems. Too many bosses and each went things done there way. Quick to write you up and they have Regional and shop managers in as if ganging up on you. CSR is the lowest level and they let you know that. Bottom line is more important then the customer service. NO help at the Corp level either.
     I WOULD NOT RECOMMEND THIS EMPLOYER!!!

    Advice to ManagementAdvice

    Corp needs to let the Shop Manager manage. Not just be a glorified babysitter. Don't make the bottom line the most important goal.

    Doesn't Recommend

Work at Caliber Collision Centers? Share Your Experiences

Caliber Collision Centers

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.