Canada Border Services Agency

www.cbsa-asfc.gc.ca
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Canada Border Services Agency Reviews

Updated January 8, 2015
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3.3
28 Reviews
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Luc Portelance
6 Ratings

Employee Reviews

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  1. Interesting work, highly bureaucratic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Border Services Agency full-time (more than 3 years)

    Pros

    Smart young and driven team in my division. Good work-life balance.

    Cons

    Government, big lulls in workload, not enough collaboration interdepartmentally.

    Advice to Management

    Promote individuals who are high performers in order to retain talent.

  2. SBSO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Student Border Services Officer in Toronto, ON (Canada)
    Former Contractor - Student Border Services Officer in Toronto, ON (Canada)

    I worked at Canada Border Services Agency as a contractor (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing learning opportunity. Very interesting day-to-day duties.

    Cons

    No opportunities for advancement. Young employees are overtly educated, but unable to secure full time job due to old-timers that may have a high school degree at best.

  3. summer student bso

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Border Services Agency

    Pros

    The pay is decent for a student summer job, I worked at Pearson airport with lots of opportunities for overtime work. I was very surprised they put students on the line, very high level of responsibility for limited training and maturity.

    Cons

    You are pressured to be fast and not thorough. Everyone tries to scare the students with a "secret student book" where they make notes on each student. Apparently this will determine the decision for rehires. It was a bluff as 99% of students were called back, even those mediocre students.

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  5. Helpful (1)

    Welcome to Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Consultant in Montreal, QC (Canada)
    Former Contractor - Consultant in Montreal, QC (Canada)

    I worked at Canada Border Services Agency as a contractor (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Depending on the position, it may be a normal office job or it could be a very interesting look into the world of Border Control. Canada is has some of the strictest customs in the world and the CBSA/ASFC is very serious. It was a pleasure to be part of the team.

    Cons

    Virtually every government or public service agency has the same issues, very inefficient methodologies. The slogan for government work, "Why make it simple when you can make it complicated."

    Advice to Management

    Let the senior management be competent and the lower management be less than competent, not the other way around.

  6. Fast-paced, frontline work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Student Border Services Officer in Toronto, ON (Canada)
    Former Contractor - Student Border Services Officer in Toronto, ON (Canada)

    I worked at Canada Border Services Agency as a contractor (more than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity for students to learn about federal government through hands-on work experience. Fair amount of camaraderie among staff members.

    Cons

    Irregular shift rotations may be tough to adapt to. Range of tasks is quite repetitive/limited for students.

  7. Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Student Border Services Officer in Mississauga, ON (Canada)
    Former Intern - Student Border Services Officer in Mississauga, ON (Canada)

    I worked at Canada Border Services Agency as an intern (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting area of work; good hours

    Cons

    Very political, seniority based scheduling, lack of new hires

    Advice to Management

    Hire more people

  8. Awful - glad to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at Canada Border Services Agency full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Peers and colleagues were fantastic

    Cons

    Some Directors were incompetent - and bullied staff.

    Advice to Management

    Consider adminstering anonymous 360 mgt reviews for EX's

  9. OK place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Border Services Agency

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay is OK, meet nice people.

    Cons

    Management has no cojones at all

    Advice to Management

    Deal with your officers better

  10. Helpful (1)

    Excellent experience with great sized team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Junior Financial Analyst in Montreal, QC (Canada)
    Former Contractor - Junior Financial Analyst in Montreal, QC (Canada)

    I worked at Canada Border Services Agency as a contractor (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    People truly try to help each other. Everyone is trying to work together in order to ensure policies are respected and objectives are met.

    Cons

    Like any government job, it takes time to get work authorized and completed. Too many people to go through for an authorization.

  11. Helpful (1)

    Nice, relaxed place to work (Billings Bridge)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Border Services Agency

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Very nice people. There are a few lazy people, but they are still nice. Professional.

    Cons

    Very political.

    Can be very slow. Not like the private sector. Lots of administration and red tape that can be very time consuming. Great place to work if you can get used to that.

    Work life balance is very good. Most people work 7.5 hours and that's it. Management is very flexible and encourages work life balance.

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