Canada Revenue Agency Reviews

Updated July 9, 2015
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3.7
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Recommend to a friend
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Kerry-Lynne D. Findlay
8 Ratings

Pros
  • Very flexible scheduling allowing for work-life balance (in 18 reviews)

  • Great benefits and the opportunity to use "banked" hours to take every other Friday off which is great during the summer time (in 9 reviews)

Cons
  • makes you wonder if you'd have better in the private sector (in 3 reviews)

  • Hard to move up to management positions (in 2 reviews)

More Pros and Cons

76 Employee Reviews

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  1. Call Centre Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Revenue Agency full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great team, good atmosphere, no pressure and most of all, respectful place to work

    Cons

    Not a whole lot of cons to be honest - it is a government establishment, so very little corporate culture there

    Advice to Management

    My superior was great, nothing to complain about


  2. Helpful (1)

    sp01

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Revenue Agency

    Pros

    Good team leader and coworkers

    Cons

    Some older ppl thunk they know it all

    Advice to Management

    Start getting younger ppl


  3. CRA

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Revenue Agency

    Pros

    amazing work-life balance, friendly people, friendly culture, managers open to your voices

    Cons

    slow paced, no one's tech savvy, no compensation benefits available for students, repetitive work, 30 minute lunch


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  5. computer analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ottawa, ON (Canada)
    Former Employee - Anonymous Employee in Ottawa, ON (Canada)

    I worked at Canada Revenue Agency full-time (More than 10 years)

    Pros

    great place to learn

    Cons

    promotions are totally wrong and not meaningful

    Advice to Management

    promote on merit only


  6. Senior Accountant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Learn tons, great environment and helpful staff

    Cons

    Lots of work and tight deadlines, Management needs to be more technical

    Advice to Management

    More technical to help train staff


  7. Review

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency full-time

    Pros

    Great work life balance, good benefits, flexible hours

    Cons

    Slow movement, lack of challenge, less marketable

    Advice to Management

    create more opportunities for employees to advance in their career


  8. Helpful (1)

    Director BI & Risk Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BUSINESS TRANSFORMATION ARCHITECT in Ottawa, ON (Canada)
    Former Employee - BUSINESS TRANSFORMATION ARCHITECT in Ottawa, ON (Canada)

    I worked at Canada Revenue Agency (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic, fast pace environment and results oriented

    Cons

    Long hours, demanding, long memory for faults, short for successes.

    Advice to Management

    Listen to staff


  9. Helpful (1)

    Statistician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Revenue Agency

    Pros

    Paid training even for intern. That translates to skills and certification that you can bring to another employment even if you did not get bridged in.

    Cons

    Management are 'secretive' and do not tell you their decision early. Always pushes issues up the chain of command and hazy in providing final answer.

    Advice to Management

    Be honest and straight to the point. Employees, especially interns, need to move on and decide on their next course of actions.


  10. Helpful (2)

    Various positions - Audit/rulings/call centre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at Canada Revenue Agency full-time (More than 5 years)

    Pros

    The best thing about working here is the benefits and training. The benefits are your pension plan, sick leave, 3 weeks vacation to start, plus 2 personal days. You even get a week off if you get married which doesn't count as vacation. If you want to up your credentials they will also pay for your tuition so long as it is related to a job in CRA (could be current or future carrer goal job) and the course leads to a degree Learning new jobs and getting exposure to how other Canadians make a living and seeing the overall big picture of the economy from behind the scenes is also a added bonus IMO.

    Cons

    Recognition for good work is very poor and leads to eventual job dissatisfaction. Well… They do say thank you a lot, but just a thank you for your hard work year after year feels like a letdown. No pizza or coffee at the yearly meetings. In fact on public service day everyone just gets HALF a sub. Like really – half? Also advancement will feel largely out of your control.. You may get great work reviews and be highly “valued” by the team leader and manager for your productivity, but when it comes to being considered for another job or promotion you have to apply when a notice goes out. And you have to do some tests and you are hired based on your score on the test. Your ranking on your performance review isn’t really used to consider you for promotion. You simply have to pass your review to be considered. So if you’re highly productive and get flying colours on your review, you’re still in the same boat as the people who barely passed their review. After that “check” passes, the distinguishing factor is your mark on a test which is usually about policy or procedure on the job you are applying for. Yet if you do end up getting the job you will be fully trained at 7.5 hour days for 2-3 weeks making the test look elementary. So the test totally stressed everyone out because everyone studies like crazy and it just takes a few wrong answers to screen yourself out. Like you'll still pass the test (get 60%) and get confirmation that you will be considered for future opportunities, but if you don't score 90% or higher, your likely out of luck unless they plan to hire A LOT of people (like very close to everyone who applied). And some questions are just ridiculous that you would never ever memorize because if you did work involving that stuff you would have the manual in front of you working it. For example a question might be what is the maximum allowable credit for BLANK? Yet by chance you didn't memorize that because it was so specific and burried in the procedures.. so it’s like. Darn!! And you can’t really guess.

    Advice to Management

    find a way to make employees feel a tad bit more recognized because we don't' get bonus pay and there is no monetary reward for working harder.. No bonus, hardly any overtime. We feel like we do something really important (enforce tax collection), yet I don't feel valued at all! half a sub once a year not enough.. lol


  11. Helpful (2)

    New management needed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Tax Auditor in Ottawa, ON (Canada)
    Former Employee - Corporate Tax Auditor in Ottawa, ON (Canada)

    I worked at Canada Revenue Agency full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Good work-life balance - Competitive salary given initially

    Cons

    Most managers have poor human skills

    Advice to Management

    Need to be more human



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