Canada Revenue Agency

  www.cra-arc.gc.ca
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Canada Revenue Agency Reviews

Updated July 25, 2014
Updated July 25, 2014
72 Reviews

3.7
72 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kerry-Lynne D. Findlay
3 Ratings

Review Highlights

Pros
  • great for those with families or single parents looking for work/life balance (in 14 reviews)

  • Great benefits, pays very well for entry-level roles (in 8 reviews)


Cons
  • Senior management is not the most brilliant, red tape and very slow staffing process (in 7 reviews)

  • All the red tape of working for the government (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    So far, I'm in good hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor  in  Ottawa, ON (Canada)
    Current Employee - Tax Auditor in Ottawa, ON (Canada)

    Pros

    Lots of training, both formal and on the job. Good work life balance. They do pay your membership fees for your professional designation. One of the better government agencies to work in that actually has work for you to do.

    Cons

    Slow paced administration due to too many policies.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    great job but so very demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent  in  Sudbury, ON (Canada)
    Current Employee - Taxpayer Services Agent in Sudbury, ON (Canada)

    Pros

    office, tons of co-workers and diversity

    Cons

    hard to get in full time

    Advice to ManagementAdvice

    it's all about morale, poor morale = poor performance

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Respectful environment with great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent  in  Toronto, ON (Canada)
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)

    Pros

    Everyone is respectful to one an other and honest. We are all encouraged to resolves inter-staff confrontation as adults, which really contributes well to the friendly environment. Great training. Once you leave work, you leave work! Benefits are OK too.
    I definitively recommend this to my hard working friends!

    Cons

    It can get repetitive, as we are asked the same questions multiple times during the week. But it's a call center, so there isn't much flexibility on your in/out/breaks time.
    It's a perpetual contract job. You are never sure if/when you will get to sign your next contract.

    Recommends
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  5.  

    Excellent place to work for work-life balance and security

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Ability to move up, people are nice, flexibility and not stressful.

    Cons

    Still bureaucratic but that's government. Old computer systems need to be updated. Pay isn't high compared to private sector.

    Advice to ManagementAdvice

    Need to get more young, fresh faced managers in to shake things up.

  6.  

    Very good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor
    Current Employee - Tax Auditor

    Pros

    Work and life balance
    Great pension

    Cons

    Old computer system and software

    Recommends
    Approves of CEO
  7.  

    overall a good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non Filers Clerk  in  Montreal, QC (Canada)
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)

    Pros

    Salary above average, nice benefits, hardly any overtime, 2 breaks a day, not stressful for workers

    Cons

    hard to advance, need to pass exams after exams

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good summer student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - T1 Mail Processing Clerk  in  Sudbury, ON (Canada)
    Former Employee - T1 Mail Processing Clerk in Sudbury, ON (Canada)

    Pros

    Pays well for a very easy job

    Cons

    Very boring and full of lengthy processes

    Advice to ManagementAdvice

    Move away from the stringent testing processes for hiring and get the best people for the job in place not the ones who pass an skill test.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Excellent employer

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very flexible scheduling allowing for work-life balance.

    Cons

    Contract work. Advancement is slow.

  10.  

    Taxpayer Services Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Relatively high salary for the job
    One of the best benefit packages
    Ability to move around between departments
    Full pension at 55

    Cons

    The job itself is not great if you can’t handle being treated poorly by some taxpayers
    Upper echelons of the Agency trying to cut back on everything that doesn’t affect themselves

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Tumultuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Interpretation Analyst  in  Saskatoon, SK (Canada)
    Current Employee - Senior Technical Interpretation Analyst in Saskatoon, SK (Canada)

    Pros

    Promotion of work-life balance. Not ostracized if time is taken off of work for family reasons

    Cons

    Wasteful and poor 'business' decisions. Needless bureaucratic hoops to jump through for career advancement

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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