Canada Revenue Agency

  www.cra-arc.gc.ca
  www.cra-arc.gc.ca

Canada Revenue Agency Reviews

Updated December 20, 2014
Updated December 20, 2014
80 Reviews
3.8
80 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kerry-Lynne D. Findlay
7 Ratings

Review Highlights

Pros
  • great for those with families or single parents looking for work/life balance (in 18 reviews)

  • Great benefits and the opportunity to use "banked" hours to take every other Friday off which is great during the summer time (in 9 reviews)


Cons
  • Senior management is not the most brilliant, red tape and very slow staffing process (in 7 reviews)

  • All the red tape of working for the government (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No chance for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent in Calgary, AB (Canada)
    Current Employee - Taxpayer Services Agent in Calgary, AB (Canada)

    I have been working at Canada Revenue Agency as a contractor (less than an year)

    Pros

    The pay is good and lots of opportunities for overtime during tax season (mid February - early May). During busy period, days go by quickly because you are talking to up to 100 people a day.

    Cons

    Hours are cut to 22.5 per week for 8 months of the year. Terms are extended for 6-8 weeks at a time so you never know if you will have a job in 2 months. Benefits only start after 6-9 months of employment and if your term ends before a year is up (all new hires), 1-year probation period starts again. Prior tax knowledge or experience is not recognized or valued - you have to work several years before getting anything beyond absolute basic training so 90% of the job for the first year or two is changing addresses, advising when a tax return will be completed, or mailing a copy of a notice of assessment.

    Any posts for more advanced positions require 2-3 years' experience in the previous role so don't expect to move up quickly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Politics, unfriendly management, soul sucking work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor in Vancouver, BC (Canada)
    Current Employee - Tax Auditor in Vancouver, BC (Canada)

    I have been working at Canada Revenue Agency full-time (more than 3 years)

    Pros

    For most jobs in CRA, you are granted a true 9 to 5 job with flexible hours and great health benefits. The pay is overly generous for some positions while a bit under paid for others. It gets very easy to become comfortable with your financial situation.

    Cons

    Being a new employee at this organization automatically makes you feel like a second class citizen. The union will not care about you, management sees you as the easiest target to layoff to reduce budget as you will have no employment rights, promotions and career ladders are muddled by office politics and seniority, the coworkers you work with are frequently not qualified to do their jobs. Contracts are given out with 3 to 4 month terms after the initial 1 year contract and extensions are routinely given out during the last week of the current contract before it expires.

    Advice to ManagementAdvice

    Gain the ability to communicate to your employees. Every time we find out about layoffs and workforce adjustment from the news, the moral in the office shatters. Sometimes telling your employees that you will uphold the minimal legal responsibilities to keep your employment doesn't inspire any confidence the employee has for the organization.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Born to be mild

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Specialist in Ottawa, ON (Canada)
    Current Employee - IT Specialist in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency full-time (more than 10 years)

    Pros

    Family friendly
    Various work locations
    Opportunities for various positions in one's chosen field
    Educational credentials are flexible

    Cons

    University graduates are typically shunned by a blue-collar unionized culture
    Management, especially the middle layer is very complacent -- really lacks vision
    Team leaders in IT are not qualified to manager technical staff. Chosen based on non-technical criteria.

    Advice to ManagementAdvice

    Gently push out the deadwood in middle management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Assistant in Toronto, ON (Canada)
    Current Employee - Collections Assistant in Toronto, ON (Canada)

    I have been working at Canada Revenue Agency full-time (more than an year)

    Pros

    Can't take your work home with you.

    Cons

    The main problem is that there is very little room for advancement.

    Advice to ManagementAdvice

    Stop passing the buck, and take responsibility.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Nice place for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Pros

    This is a nice place if you are just starting your career. Some good processes are in place.

    Cons

    There is too much bureaucracy. There is not much room for moving up. This is not a progressive environment. Innovation and new ideas are not encouraged.

    Advice to ManagementAdvice

    Offer more opportunities for employee leadership development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager in Ottawa, ON (Canada)
    Current Employee - Manager in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency

    Pros

    Over all it's not a bad place to work if you can stay away from dealing with upper management and ignore the political side of it, and I don't mean office politics, I mean as in government. It can be tough trying to forget that you're also a taxpayer.

    Cons

    There is too much emphasis on promoting to meet the political goals of the gov't as opposed to the public recieving the service. (ie. promoting based on language)

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Beware if you are a Student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Pros

    good pay, good hours, etc. all the reasons for working in the Government

    Cons

    If you are a student and need time off to take an exam or to study even if you fill in all the forms the payroll system doesn't catch any changes from your 'regular' hours so you will get a bill from the CRA once you stop working there. Senior management has known about this problem and won't fix it. So beware of the CRA if you are a student. Save your money because you will probably have to pay something back if you took any time off to write exams or to study. They won't fix this problem. They just stick their heads in the sand and pretend it doesn't exist.

    Advice to ManagementAdvice

    Fix your problems with your payroll systems. It isn't fair to students who get dinged for a problem of overpayment which they have know way of knowing exists, but you certainly know of this problem.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Good Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Taxpayer Services Agent in Kitchener, ON (Canada)
    Former Employee - Taxpayer Services Agent in Kitchener, ON (Canada)

    I worked at Canada Revenue Agency as an intern (less than an year)

    Pros

    Great benefits and the opportunity to use "banked" hours to take every other Friday off which is great during the summer time. Very good work life balance which can be very suitable to parents (opportunity to work early and get off early).

    Cons

    Lack of drive in the office as in common in the public sector. The office closes at 5 PM and you HAVE to leave. Work can be mundane and there is too much focus on the quantity vs. the quality of work.

    Advice to ManagementAdvice

    Provide more attractive compensation to have industry leaders in important roles. Increase the amount of training.

    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Respectful environment with great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)

    I have been working at Canada Revenue Agency as a contractor (more than an year)

    Pros

    Everyone is respectful to one an other and honest. We are all encouraged to resolves inter-staff confrontation as adults, which really contributes well to the friendly environment. Great training. Once you leave work, you leave work! Benefits are OK too.
    I definitively recommend this to my hard working friends!

    Cons

    It can get repetitive, as we are asked the same questions multiple times during the week. But it's a call center, so there isn't much flexibility on your in/out/breaks time.
    It's a perpetual contract job. You are never sure if/when you will get to sign your next contract.

    Recommends
  11.  

    overall a good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)

    I worked at Canada Revenue Agency part-time (more than 3 years)

    Pros

    Salary above average, nice benefits, hardly any overtime, 2 breaks a day, not stressful for workers

    Cons

    hard to advance, need to pass exams after exams

    Recommends
    Neutral Outlook
    No opinion of CEO

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