Canada Revenue Agency

  www.cra-arc.gc.ca
  www.cra-arc.gc.ca
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Canada Revenue Agency Reviews

Updated September 10, 2014
Updated September 10, 2014
73 Reviews
3.8
73 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kerry-Lynne D. Findlay
4 Ratings

Review Highlights

Pros
  • great for those with families or single parents looking for work/life balance (in 14 reviews)

  • Great benefits, pays very well for entry-level roles (in 8 reviews)


Cons
  • Senior management is not the most brilliant, red tape and very slow staffing process (in 7 reviews)

  • All the red tape of working for the government (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Ottawa, ON (Canada)
    Former Employee - Director in Ottawa, ON (Canada)

    I worked at Canada Revenue Agency full-time for more than 10 years

    Pros

    Work environment that allows employees to grow and develop their careers while keeping work-life balance. Yes they exists periods that place a strain on individual work life balance but these are moments that pass.

    Cons

    External politics that influence the setting of programs and in some cases their effectiveness.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Work at CRA-ITB, a career experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Ottawa, ON (Canada)
    Current Employee - Project Manager in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency full-time for more than 10 years

    Pros

    Strong work environment, career focused, public service to Canadians

    Cons

    Salary is fixed by years of service and level in the organization, training as needed for current assignment and career gruoth.

    Advice to ManagementAdvice

    it is all good.

    Recommends
    Positive Outlook
  3.  

    So far, I'm in good hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor  in  Ottawa, ON (Canada)
    Current Employee - Tax Auditor in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency full-time for less than a year

    Pros

    Lots of training, both formal and on the job. Good work life balance. They do pay your membership fees for your professional designation. One of the better government agencies to work in that actually has work for you to do.

    Cons

    Slow paced administration due to too many policies.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Respectful environment with great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent  in  Toronto, ON (Canada)
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)

    I have been working at Canada Revenue Agency as a contractor for more than a year

    Pros

    Everyone is respectful to one an other and honest. We are all encouraged to resolves inter-staff confrontation as adults, which really contributes well to the friendly environment. Great training. Once you leave work, you leave work! Benefits are OK too.
    I definitively recommend this to my hard working friends!

    Cons

    It can get repetitive, as we are asked the same questions multiple times during the week. But it's a call center, so there isn't much flexibility on your in/out/breaks time.
    It's a perpetual contract job. You are never sure if/when you will get to sign your next contract.

    Recommends
  6.  

    great job but so very demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent  in  Sudbury, ON (Canada)
    Current Employee - Taxpayer Services Agent in Sudbury, ON (Canada)

    I have been working at Canada Revenue Agency as a contractor for more than 5 years

    Pros

    office, tons of co-workers and diversity

    Cons

    hard to get in full time

    Advice to ManagementAdvice

    it's all about morale, poor morale = poor performance

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Excellent place to work for work-life balance and security

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency full-time for more than 10 years

    Pros

    Ability to move up, people are nice, flexibility and not stressful.

    Cons

    Still bureaucratic but that's government. Old computer systems need to be updated. Pay isn't high compared to private sector.

    Advice to ManagementAdvice

    Need to get more young, fresh faced managers in to shake things up.

  8.  

    overall a good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non Filers Clerk  in  Montreal, QC (Canada)
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)

    I worked at Canada Revenue Agency part-time for more than 3 years

    Pros

    Salary above average, nice benefits, hardly any overtime, 2 breaks a day, not stressful for workers

    Cons

    hard to advance, need to pass exams after exams

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Very good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor
    Current Employee - Tax Auditor

    I have been working at Canada Revenue Agency full-time

    Pros

    Work and life balance
    Great pension

    Cons

    Old computer system and software

    Recommends
    Approves of CEO
  10.  

    Good summer student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - T1 Mail Processing Clerk  in  Sudbury, ON (Canada)
    Former Employee - T1 Mail Processing Clerk in Sudbury, ON (Canada)

    I worked at Canada Revenue Agency as a contractor for less than a year

    Pros

    Pays well for a very easy job

    Cons

    Very boring and full of lengthy processes

    Advice to ManagementAdvice

    Move away from the stringent testing processes for hiring and get the best people for the job in place not the ones who pass an skill test.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Excellent employer

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Pros

    Very flexible scheduling allowing for work-life balance.

    Cons

    Contract work. Advancement is slow.

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