Canada Revenue Agency

  www.cra-arc.gc.ca
  www.cra-arc.gc.ca

Canada Revenue Agency Reviews

Updated November 12, 2014
Updated November 12, 2014
79 Reviews
3.7
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kerry-Lynne D. Findlay
6 Ratings

Review Highlights

Pros
  • great for those with families or single parents looking for work/life balance (in 18 reviews)

  • Great benefits and the opportunity to use "banked" hours to take every other Friday off which is great during the summer time (in 9 reviews)


Cons
  • Senior management is not the most brilliant, red tape and very slow staffing process (in 7 reviews)

  • All the red tape of working for the government (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work, bureaucracy aside

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Excise Tax Auditor/Examiner in Windsor, ON (Canada)
    Current Employee - Excise Tax Auditor/Examiner in Windsor, ON (Canada)

    I have been working at Canada Revenue Agency full-time (more than an year)

    Pros

    Great work-life balance, benefits. Colleagues are very helpful and are constantly assisting each other and sharing information that will help us complete our work

    Cons

    Lots and Lots of bureaucracy that it becomes quite frustrating

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Work experience as an Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Revenue Agency as an intern (less than an year)

    Pros

    Thorough training, they make sure you understand everything. Working hours are flexible, there was lots of opportunities for extra hours (at double the pay!). Theres lots of diversity and educational/cultural events to bring employees together.

    Cons

    Not much potential for growth within the company, at least for interns.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good Learning Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Taxpayer Services Agent in Kitchener, ON (Canada)
    Former Employee - Taxpayer Services Agent in Kitchener, ON (Canada)

    I worked at Canada Revenue Agency as an intern (less than an year)

    Pros

    Great benefits and the opportunity to use "banked" hours to take every other Friday off which is great during the summer time. Very good work life balance which can be very suitable to parents (opportunity to work early and get off early).

    Cons

    Lack of drive in the office as in common in the public sector. The office closes at 5 PM and you HAVE to leave. Work can be mundane and there is too much focus on the quantity vs. the quality of work.

    Advice to ManagementAdvice

    Provide more attractive compensation to have industry leaders in important roles. Increase the amount of training.

    Neutral Outlook
    No opinion of CEO
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  5.  

    No chance for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent in Calgary, AB (Canada)
    Current Employee - Taxpayer Services Agent in Calgary, AB (Canada)

    I have been working at Canada Revenue Agency as a contractor (less than an year)

    Pros

    The pay is good and lots of opportunities for overtime during tax season (mid February - early May). During busy period, days go by quickly because you are talking to up to 100 people a day.

    Cons

    Hours are cut to 22.5 per week for 8 months of the year. Terms are extended for 6-8 weeks at a time so you never know if you will have a job in 2 months. Benefits only start after 6-9 months of employment and if your term ends before a year is up (all new hires), 1-year probation period starts again. Prior tax knowledge or experience is not recognized or valued - you have to work several years before getting anything beyond absolute basic training so 90% of the job for the first year or two is changing addresses, advising when a tax return will be completed, or mailing a copy of a notice of assessment.

    Any posts for more advanced positions require 2-3 years' experience in the previous role so don't expect to move up quickly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Decent Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Taxpayer Services Agent in Toronto, ON (Canada)
    Former Employee - Taxpayer Services Agent in Toronto, ON (Canada)

    I worked at Canada Revenue Agency as an intern (less than an year)

    Pros

    Supportive colleagues and managers who will help you whenever you need it.
    Coaching and mentoring opportunities.
    You will learn a lot about personal tax, CRA's values and the administration.
    Weekly employee appreciation events to alleviate stress.
    A sense of satisfaction from helping people.

    Cons

    It's a call centre environment so expect some difficult callers. This is not a typical customer service job as you will deal with some people with sensitive matters.
    This position is not for the very lighthearted due to the stress involved especially during tax season.
    Training: more could possibly be spent on practicing interactive scenarios over common issues to improve new hires' confidence before taking calls.

    Advice to ManagementAdvice

    See above suggestion regarding training.

    Recommends
    Positive Outlook
  7.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Income Tax Auditor in Edmonton, AB (Canada)
    Current Employee - Income Tax Auditor in Edmonton, AB (Canada)

    I have been working at Canada Revenue Agency full-time (more than an year)

    Pros

    Relax, compressed schedule, good pay, lots of learning, friendly environment

    Cons

    Audit taxpayer is challenging, too much paper work

    Advice to ManagementAdvice

    More support, cut down process

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Ottawa, ON (Canada)
    Former Employee - Director in Ottawa, ON (Canada)

    I worked at Canada Revenue Agency full-time (more than 10 years)

    Pros

    Work environment that allows employees to grow and develop their careers while keeping work-life balance. Yes they exists periods that place a strain on individual work life balance but these are moments that pass.

    Cons

    External politics that influence the setting of programs and in some cases their effectiveness.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Work at CRA-ITB, a career experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Ottawa, ON (Canada)
    Current Employee - Project Manager in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency full-time (more than 10 years)

    Pros

    Strong work environment, career focused, public service to Canadians

    Cons

    Salary is fixed by years of service and level in the organization, training as needed for current assignment and career gruoth.

    Advice to ManagementAdvice

    it is all good.

    Recommends
    Positive Outlook
  10.  

    So far, I'm in good hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor in Ottawa, ON (Canada)
    Current Employee - Tax Auditor in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency full-time (less than an year)

    Pros

    Lots of training, both formal and on the job. Good work life balance. They do pay your membership fees for your professional designation. One of the better government agencies to work in that actually has work for you to do.

    Cons

    Slow paced administration due to too many policies.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Respectful environment with great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)

    I have been working at Canada Revenue Agency as a contractor (more than an year)

    Pros

    Everyone is respectful to one an other and honest. We are all encouraged to resolves inter-staff confrontation as adults, which really contributes well to the friendly environment. Great training. Once you leave work, you leave work! Benefits are OK too.
    I definitively recommend this to my hard working friends!

    Cons

    It can get repetitive, as we are asked the same questions multiple times during the week. But it's a call center, so there isn't much flexibility on your in/out/breaks time.
    It's a perpetual contract job. You are never sure if/when you will get to sign your next contract.

    Recommends

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