Canada Revenue Agency

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  www.cra-arc.gc.ca

Canada Revenue Agency Reviews

Updated October 22, 2014
Updated October 22, 2014
77 Reviews
3.9
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kerry-Lynne D. Findlay
5 Ratings

Review Highlights

Pros
  • great for those with families or single parents looking for work/life balance (in 16 reviews)

  • Great benefits, pays very well for entry-level roles (in 8 reviews)


Cons
  • Senior management is not the most brilliant, red tape and very slow staffing process (in 7 reviews)

  • All the red tape of working for the government (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor
    Current Employee - Tax Auditor

    I have been working at Canada Revenue Agency full-time

    Pros

    Work and life balance
    Great pension

    Cons

    Old computer system and software

    Recommends
    Approves of CEO
  2.  

    overall a good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)

    I worked at Canada Revenue Agency part-time (more than 3 years)

    Pros

    Salary above average, nice benefits, hardly any overtime, 2 breaks a day, not stressful for workers

    Cons

    hard to advance, need to pass exams after exams

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good summer student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - T1 Mail Processing Clerk in Sudbury, ON (Canada)
    Former Employee - T1 Mail Processing Clerk in Sudbury, ON (Canada)

    I worked at Canada Revenue Agency as a contractor (less than an year)

    Pros

    Pays well for a very easy job

    Cons

    Very boring and full of lengthy processes

    Advice to ManagementAdvice

    Move away from the stringent testing processes for hiring and get the best people for the job in place not the ones who pass an skill test.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Excellent employer

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Pros

    Very flexible scheduling allowing for work-life balance.

    Cons

    Contract work. Advancement is slow.

  6.  

    Taxpayer Services Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Pros

    Relatively high salary for the job
    One of the best benefit packages
    Ability to move around between departments
    Full pension at 55

    Cons

    The job itself is not great if you can’t handle being treated poorly by some taxpayers
    Upper echelons of the Agency trying to cut back on everything that doesn’t affect themselves

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Tumultuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Interpretation Analyst in Saskatoon, SK (Canada)
    Current Employee - Senior Technical Interpretation Analyst in Saskatoon, SK (Canada)

    I have been working at Canada Revenue Agency full-time (more than 5 years)

    Pros

    Promotion of work-life balance. Not ostracized if time is taken off of work for family reasons

    Cons

    Wasteful and poor 'business' decisions. Needless bureaucratic hoops to jump through for career advancement

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student
    Former Employee - Student

    I worked at Canada Revenue Agency as a contractor (less than an year)

    Pros

    Amazing pay. I was a student and earned $17.66/hr. Team leader was very kind to me. Very relaxed and stress-free environment.

    Cons

    Systems very out of date - was still using 2003 MS office. My work was still sorted then filed away physically when it could easily be done electronically (was very time consuming, exhausting, and inefficient).

    Advice to ManagementAdvice

    Please update the systems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Standard Government Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Revenue Agency full-time

    Pros

    Good pay
    Benefits
    Job security
    Typical Government job with the usual pros

    Cons

    Many people just coast by
    Tax collection is not exactly fun
    Budget cuts have led to positions being cut, regardless of whether the employee was a good or poor performer

    Advice to ManagementAdvice

    Be more vigilant of who's really working

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Customer service line of work, typical 9-5 type of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Summer Intern in Oshawa, ON (Canada)
    Current Employee - Summer Intern in Oshawa, ON (Canada)

    I have been working at Canada Revenue Agency as an intern (less than an year)

    Pros

    friendly colleagues always willing to help, lot's of autonomy from supervisor, able to give suggestions and opinions about process however, they are taking longer than necessary to improve.

    Cons

    too much bureaucracy and work has to go through several supervisors to be approved, do not like the cubicle type of working environment, outdated technology and have to direct to hotline when a problem occurs

    Advice to ManagementAdvice

    streamline processes so work can be accomplished faster

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Ottawa, ON (Canada)
    Former Employee - Business Analyst in Ottawa, ON (Canada)

    I worked at Canada Revenue Agency full-time (more than 10 years)

    Pros

    Good employees and good moral

    Cons

    No cons to think of

    Recommends
    Positive Outlook
    No opinion of CEO

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