Canada Revenue Agency Reviews

Updated April 14, 2015
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Employee Reviews

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  1. Work at CRA-ITB, a career experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Ottawa, ON (Canada)
    Current Employee - Project Manager in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Strong work environment, career focused, public service to Canadians

    Cons

    Salary is fixed by years of service and level in the organization, training as needed for current assignment and career gruoth.

    Advice to Management

    it is all good.

  2. So far, I'm in good hands

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor in Ottawa, ON (Canada)
    Current Employee - Tax Auditor in Ottawa, ON (Canada)

    I have been working at Canada Revenue Agency full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of training, both formal and on the job. Good work life balance. They do pay your membership fees for your professional designation. One of the better government agencies to work in that actually has work for you to do.

    Cons

    Slow paced administration due to too many policies.

  3. great job but so very demanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Taxpayer Services Agent in Sudbury, ON (Canada)
    Current Contractor - Taxpayer Services Agent in Sudbury, ON (Canada)

    I have been working at Canada Revenue Agency as a contractor (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    office, tons of co-workers and diversity

    Cons

    hard to get in full time

    Advice to Management

    it's all about morale, poor morale = poor performance

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  5. Helpful (1)

    Respectful environment with great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Taxpayer Services Agent in Toronto, ON (Canada)
    Current Contractor - Taxpayer Services Agent in Toronto, ON (Canada)

    I have been working at Canada Revenue Agency as a contractor (More than a year)

    Recommends
    Recommends

    Pros

    Everyone is respectful to one an other and honest. We are all encouraged to resolves inter-staff confrontation as adults, which really contributes well to the friendly environment. Great training. Once you leave work, you leave work! Benefits are OK too.
    I definitively recommend this to my hard working friends!

    Cons

    It can get repetitive, as we are asked the same questions multiple times during the week. But it's a call center, so there isn't much flexibility on your in/out/breaks time.
    It's a perpetual contract job. You are never sure if/when you will get to sign your next contract.

  6. Excellent place to work for work-life balance and security

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency full-time (More than 10 years)

    Pros

    Ability to move up, people are nice, flexibility and not stressful.

    Cons

    Still bureaucratic but that's government. Old computer systems need to be updated. Pay isn't high compared to private sector.

    Advice to Management

    Need to get more young, fresh faced managers in to shake things up.

  7. Very good work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Auditor
    Current Employee - Tax Auditor

    I have been working at Canada Revenue Agency full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Work and life balance
    Great pension

    Cons

    Old computer system and software

  8. overall a good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)
    Former Employee - Non Filers Clerk in Montreal, QC (Canada)

    I worked at Canada Revenue Agency part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Salary above average, nice benefits, hardly any overtime, 2 breaks a day, not stressful for workers

    Cons

    hard to advance, need to pass exams after exams

  9. Good summer student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - T1 Mail Processing Clerk in Sudbury, ON (Canada)
    Former Contractor - T1 Mail Processing Clerk in Sudbury, ON (Canada)

    I worked at Canada Revenue Agency as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pays well for a very easy job

    Cons

    Very boring and full of lengthy processes

    Advice to Management

    Move away from the stringent testing processes for hiring and get the best people for the job in place not the ones who pass an skill test.

  10. Excellent employer

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Pros

    Very flexible scheduling allowing for work-life balance.

    Cons

    Contract work. Advancement is slow.

  11. Taxpayer Services Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Relatively high salary for the job
    One of the best benefit packages
    Ability to move around between departments
    Full pension at 55

    Cons

    The job itself is not great if you can’t handle being treated poorly by some taxpayers
    Upper echelons of the Agency trying to cut back on everything that doesn’t affect themselves

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