Canadian Direct Insurance

  www.canadiandirect.ca
  www.canadiandirect.ca

Canadian Direct Insurance Reviews in Edmonton, AB

5 Reviews
2.5
5 Reviews
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3 Employee Reviews Back to all reviews

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  1.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)

    I worked at Canadian Direct Insurance

    Pros

    Good benefits, and management were approachable.

    Cons

    It's a call centre and owned by a bank.

    Recommends
  2. 6 people found this helpful  

    Bipolar Workplace, No Kudos, Constant Pressure to do more and more with less.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)

    I worked at Canadian Direct Insurance

    Pros

    Benefit Package. Nice physical office space. Nice downtown location.

    Cons

    Senior Manager completely opposite in personality at interview and when working. No care about how a person may be doing if ill, experiencing a diffculty. Micromanaged to the point that they watch the expressions on employees faces during meetings and will call you into a private meeting if they don't like what they perceive. Several months of delay in informing about certain errors and in the time period from the first of such errors to when you are notified, more of the same errors have occurred and then you are called into a meeting and berated. One of the assistant managers is extremely moody. All smiles and happiness one day and snapping at people the next for no discernible reason. Managers at all levels play favorites. Suddenly a person that was below you in the workplace hierarchy is a supervisor and your superior. Meetings scheduled during the workday for all staff and breaks are taken away because of them. Meetings scheduled during lunch breaks, with lunch provided, but the time for the working lunch is unpaid because they scheduled it during lunch times. Feedback that is not 100% positve is not tolerated. A lot of pop-culture bandwagonning: uses "colors" to slot workers into personality types.

    Advice to ManagementAdvice

    Upper Management needs to be overhauled. Increase salaries to be in line with other insurance companies. Stop the morning meetings where the very same info is gone over month after month after month. Stop with the housekeeping and cleaning chores. Open your eyes as to what the stats really are. Targets are not met because call volume is low, not because people are lazy. Recognize that some of your office superstars cheat. Recognize that one of your assistant managers is loud, abrasive, plays favorites and possibly has other issues that affect not only her but team members.

    Doesn't Recommend
  3. 2 people found this helpful  

    CDI job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)

    I worked at Canadian Direct Insurance

    Pros

    3 week paid vacations
    good benefit package
    downtown location
    monday to friday 9-5
    nice managers
    social activities, try to promote life work balance

    Cons

    call center
    under staff = more work, long hold times = angry clients
    problems with the system all the time
    high employee rotation

    Advice to ManagementAdvice

    Increase salary to retain employees
    streamline process, offer more and more interesting career advancement oportunities
    offer more options to work part time or different schedules

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