Canadian Direct Insurance

www.canadiandirect.ca
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Canadian Direct Insurance Reviews

Updated April 1, 2015
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2.8
6 Reviews
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Brian Young
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Employee Reviews

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  1. Positive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canadian Direct Insurance

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great culture and benefits
    Plenty of education opportunities

    Cons

    lower on the pay scale

  2. OK

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)
    Former Employee - Anonymous Employee in Edmonton, AB (Canada)

    I worked at Canadian Direct Insurance

    Recommends
    Recommends

    Pros

    Good benefits, and management were approachable.

    Cons

    It's a call centre and owned by a bank.

  3. Helpful (1)

    "Neither Here nor There"

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)
    Former Employee - Anonymous Employee in Vancouver, BC (Canada)

    I worked at Canadian Direct Insurance

    Doesn't Recommend
    Doesn't Recommend

    Pros

    An opportunity to work, learn, receive your license accreditation.

    Cons

    Management just doesn't seem to listen to their "top talent" in the industry, that's why there's a huge turn-over of good employees. The pay isn't good and it should keep up to par with the rest of the companies out there! Benefits package is a good deal but people need more...

    Advice to Management

    Give a good listen to the feedback from your employees, past and present. If you're thinking of creating new changes, then make it a "go for it attitude", don't muddle in the puddle about it.

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  5. Helpful (6)

    Bipolar Workplace, No Kudos, Constant Pressure to do more and more with less.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)

    I worked at Canadian Direct Insurance

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Benefit Package. Nice physical office space. Nice downtown location.

    Cons

    Senior Manager completely opposite in personality at interview and when working. No care about how a person may be doing if ill, experiencing a diffculty. Micromanaged to the point that they watch the expressions on employees faces during meetings and will call you into a private meeting if they don't like what they perceive. Several months of delay in informing about certain errors and in the time period from the first of such errors to when you are notified, more of the same errors have occurred and then you are called into a meeting and berated. One of the assistant managers is extremely moody. All smiles and happiness one day and snapping at people the next for no discernible reason. Managers at all levels play favorites. Suddenly a person that was below you in the workplace hierarchy is a supervisor and your superior. Meetings scheduled during the workday for all staff and breaks are taken away because of them. Meetings scheduled during lunch breaks, with lunch provided, but the time for the working lunch is unpaid because they scheduled it during lunch times. Feedback that is not 100% positve is not tolerated. A lot of pop-culture bandwagonning: uses "colors" to slot workers into personality types.

    Advice to Management

    Upper Management needs to be overhauled. Increase salaries to be in line with other insurance companies. Stop the morning meetings where the very same info is gone over month after month after month. Stop with the housekeeping and cleaning chores. Open your eyes as to what the stats really are. Targets are not met because call volume is low, not because people are lazy. Recognize that some of your office superstars cheat. Recognize that one of your assistant managers is loud, abrasive, plays favorites and possibly has other issues that affect not only her but team members.

  6. Helpful (1)

    Good training and basic experience.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Vancouver, BC (Canada)
    Current Employee - Claims Adjuster in Vancouver, BC (Canada)

    I have been working at Canadian Direct Insurance

    Pros

    Fundamental claims training
    Comfortable environment/corporate culture
    Friendly staff, helpful admin
    Easy to communicate with all levels of management
    Good benefit package

    Cons

    Prone to staffing fluctuations which inhibit chances to move out of current role
    Lack of mid-level training
    Low-end salary compared to similar roles elswhere

    Advice to Management

    More cross-training in the claims department is required, as the company is not large enough to segregate the work as much it does now. This lowers job satisfaction and employee retention.

  7. Helpful (2)

    CDI job review

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)
    Former Employee - Insurance Advisor in Edmonton, AB (Canada)

    I worked at Canadian Direct Insurance

    Pros

    3 week paid vacations
    good benefit package
    downtown location
    monday to friday 9-5
    nice managers
    social activities, try to promote life work balance

    Cons

    call center
    under staff = more work, long hold times = angry clients
    problems with the system all the time
    high employee rotation

    Advice to Management

    Increase salary to retain employees
    streamline process, offer more and more interesting career advancement oportunities
    offer more options to work part time or different schedules

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