Canadian Tire Reviews in Toronto, ON

Updated August 13, 2014
Updated August 13, 2014
237 Reviews

3.4
237 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Canadian Tire President, CEO, and Director Stephen G. Wetmore
Stephen G. Wetmore
107 Ratings

Review Highlights

Pros
  • Great work/life balance; as a student or otherwise, your schedule will be flexible (in 22 reviews)

  • Positive work environment, dedicated employees, good benefits package, profit sharing (in 22 reviews)


Cons
  • work life balance can be tough given intense retail and competitive pressures (in 7 reviews)

  • Minimum wage despite extensive experience (in 9 reviews)

More Highlights

122 Employee Reviews Back to all reviews

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  1.  

    Working at CTC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Toronto, ON (Canada)
    Former Employee - Analyst in Toronto, ON (Canada)

    I worked at Canadian Tire as a contractor for more than a year

    Pros

    Great company to work for, excellent benefits

    Cons

    A lot of competition for jobs.

    Advice to ManagementAdvice

    Would like to get more access to training

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    A decent place for temporary part-time work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Woodbridge, ON (Canada)
    Former Employee - Anonymous Employee in Woodbridge, ON (Canada)

    I worked at Canadian Tire part-time for more than a year

    Pros

    Most managers were very kind and accommodating to their employees. Very understanding of human error, and employee's personal lives; allowed a lot flexibility in booking time-off.

    Hard work did not go unrecognised.

    Learned a lot about customer service and coordinating with management and other employees.

    Cons

    Overall, not a bad place, but rather disorganized and could use some tightening up.

    Employees are hired on a "friend of mine" basis, so most of the part-timers are young and nonchalant. Some older employees have horrible attitudes that are completely disregarded. Communication between different sections of the store ranges from being decent, to being left stranded in silence for an extended period of time.

    Management is generally kind and accommodating to their employees, but are a bit too willing to throw them under the bus, and break their own backs to appease a customer. It gives the customer an unwarranted sense of entitlement and creates a very hostile environment for the employees.

    Overall culture is questionable at best. Gender diversity is rather non-existent. The entirety of cash and customer service are women, while all areas of the floor are men, with only a couple exceptions. Exceptional amounts of gossiping and attempts at undermining others make it feel a bit cliquey and juvenile.

    For such a large store, and considering its primary speciality, the hardware and technology was horrific. The registers were grungy and regularly breaking (usually shoddily fixed using packaging tape), with software that's long-outdated. Printing simple things like gift receipts could end up having you jump through multiple hoops to get it to work, with a confused and irate line of customers quickly piling up. Cashiers generally got three walkie-talkies out of the eight that were supposed to be there, usually with one of them missing or broken. Inventory system could use a lot of love.

    There's really no place for growth, unfortunately. Benefits and raises were transient and minimal, and the store seems to be in a never-ending loop of simultaneous overemployment/underemployment due to an unnaturally high turnover rate.

    Advice to ManagementAdvice

    Please look into screening your employees a bit more. Hiring friends of your employees without an interview sets the bar at an incredibly low default for how the company operates, and how its professionalism is perceived. High turnovers are a direct result of hiring individual who couldn't care less about the job, and drastically effect all aspects of the workplace, and the other employees.

    Don't be so eager to bend over backwards to accommodate a customer and make a sale when they are obviously wrong. Being a respectable business doesn't come from giving discounts to adults who throw tantrums. The customer–employee hostility is unacceptable. Your employees with be incredibly grateful if you show them that they matter too.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Great at corp. level but the franchising structure creates competition between stores that hinders sales/customer serv.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Showroom Sales Representative  in  Toronto, ON (Canada)
    Current Employee - Showroom Sales Representative in Toronto, ON (Canada)

    I have been working at Canadian Tire full-time for more than a year

    Pros

    At the corporate level they seem to be very organized and are constantly in touch with franchises to insure a consistent image. The managers at the franchise where I worked varied greatly like any business, but they do provide the necessary tools to be a good employee. (online & in-store training, personal understanding & support when necessary, etc.)

    Cons

    As with any retail job, expect to receive a fraction of what you feel you put in to the job in effort as compensation in return. Do keep in mind you likely have no tertiary education (or are currently completing it) if the previous statement applies, so you need to start somewhere. Hours available directly reflect sales numbers which can sometimes cause a vicious cycle in terms of being short-staffed and not being able to provide a consistent level of service (which further hurts sales). Lastly, because the stores are franchised and more often than not all the services such as assembly, repairs, and delivery are outside contracts with other small companies it makes it difficult to help a customer with any issue they may have had with another Canadian Tire franchise.

    Advice to ManagementAdvice

    Everything I have been witness to in my time at Canadian Tire Corp. Ltd. showed me that it is a well operated company, but as mentioned some issues arise with the franchising.

    Find a way to unite all of the stores through services etc. so that Floor Associates and Store Managers from different franchises don't appear to be competing for profit in front of customers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Some Locations Better Than Others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative  in  Waterloo, ON (Canada)
    Former Employee - Customer Services Representative in Waterloo, ON (Canada)

    I worked at Canadian Tire full-time for more than 3 years

    Pros

    I worked at a location in Waterloo by Ira Needles, and another in Rexdale, Etobicoke at the Customer Service desk. The location in Waterloo was amazing. Justin, the store owner was incredibly friendly, as were all the managers. It was a very positive work experience. I would recommend working there as a student. The location in Rexdale was awful. Management was rude, disrespectful and not supportive. They never wanted to help customers, and encouraged you not to too. The staff was also very lazy.

    Cons

    Inconsistency between store locations. Discouraging atmosphere at some locations.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great!

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Oshawa, ON (Canada)
    Current Employee - Retail Sales Associate in Oshawa, ON (Canada)

    I have been working at Canadian Tire full-time for less than a year

    Pros

    Safe learning environment
    Great Benefits
    Management team
    Positive financial outlook

    Cons

    Slow to react
    Archaic IT
    No one listens

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fullfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician/Manager  in  Toronto, ON (Canada)
    Current Employee - Technician/Manager in Toronto, ON (Canada)

    I have been working at Canadian Tire full-time for more than 10 years

    Pros

    Hard work will pay off, family orientated, compensation fair dependant on position, and good profit sharing

    Cons

    Long hours if you want to be advanced. But will pay off iff you have ambition

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Average cashier job, boring for a teenage girl

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    I worked at Canadian Tire part-time for more than a year

    Pros

    The best thing about working here is that it is a simple job (as simple as any other cashier job can get). No confusing things. You don't have too many responsibilities expect scanning and making sure you give the right change. Should know how to sell propane (slip-print propane slips, memorize codes for different sizes of propane), take cheque and large cash or card payments for the Canadian tire credit card, be aware of people changing packaging (especially male young adults thinking you're a fool because you're a girl - ex. hockey stick price stickers, weight sticker prices [c'mon] and other things)

    Time off - Easy going. you were required to ask for day off about a month in advance at first or before the next schedule was made and up.

    barely and promotions... I mean pay-wise VERY hard to get a raise (impossible, maybe in like 5 years or so .50 cents? lol), but they frequently (well after about a year working there) began training cashiers at other locations like Self-check outs, garden centre, automotive cashiers (larger payments, and a couple other new things you have to learn), customer service, and sometimes you would be on the floor cleaning or stocking items.

    Cons

    - Don't get a raise easily, and usually start off with a regular minimum wage...
    - Dull, boring cashier job... unless you like/shop at Canadian Tire yourself.... or the location you are at keeps you busy... (mine didn't, and I frequently got bored - felt like i was wasting my time)
    - Bad discount: 10% (doesn't even cover tax in Ontario lol)
    - Some promotional movement (regular cashier to I guess customer service, or self-checkout was nice)
    but otherwise plain old cashier job.
    - Customers are generally pretty nice, unless you work at customer service
    - Training was horrible: got trained by different people on random days for like a week and a half and then was expected to be on my own...
    - The Cash managers were SO UNORGANIZED. I always had to somehow find out myself when I got to work that there was a promotion going on and they rarely told us/provided us with the required materials right when we started the shift that would be required to put the promotion through (coupons - how you would do it - sometimes they had different rules). One of the most irritating things about this job.

    Advice to ManagementAdvice

    N/A

    Recommends
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    cutting hours for the full time employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  Toronto, ON (Canada)
    Former Employee - Anonymous in Toronto, ON (Canada)

    I worked at Canadian Tire full-time for more than 10 years

    Pros

    You can't advance if you don't know somebody on the top, Lots of nepotism , gossiping,hidden racism as well.

    Cons

    There is a two sides of the medal , all training ( if it is done properly ) can impress you till you don't step on the floor.On the floor it is all about the hours, who gets the better shift, are you an agency employee or a full time. If you are a full time you got to be careful with whom are you socializing. Team leads are forming clans and their groups of informers... sad , very sad.Managers are changing too quickly and they care more about their promotion than what will happen with facility.They are cutting hours and once when you deduct taxes and benefits ... there is so little left of your salary. Tip , nod with your head till you don't find something better. With reduced hours and shortage of people number of injuries will slowly grow, of course this fact will be covered with the paperwork. In a year you can lose up to $ 5000 if you are working in the shift that is closing.
    Continuing education ... now that's a farce as well, you start and they will change the location or time frame and your chances are slowly sailing away from you :(.
    They have tendency to let people go even after they spent 35 years with the company.

    Advice to ManagementAdvice

    HIRE THE RIGHT PEOPLE FOR THE JOB ... NOT YOUR COUSINS, FRIEND OF A FRIEND , OR PEOPLE THAT ARE IN JUST FOR THE PROMOTION

    Please hire people that really care about people !

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    A large company with a small company feel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Automotive Supervisor  in  Ajax, ON (Canada)
    Former Employee - Automotive Supervisor in Ajax, ON (Canada)

    I worked at Canadian Tire part-time for more than 8 years

    Pros

    The company has flexible hours and a great profit sharing plan. There are a lot of locations which means if you are willing to move from store to store you can really speed track a career in retail. The ownership structure of the company is also unique with it having dealers. This in my opinion allows you to have greater control on managing store activities while allowing you to be "your own boss" within a large national company.

    Cons

    Unless you work for the corporation itself good salaries are generally restricted to people in general management/ store management (for the most part). In a busy store there are always abusive customers you have to deal with on a daily basis... This is compounded by the problem that you are generally working with unprofessional non-career oriented staff. Very few people go into retail to start a "career" its one of those industry's that people get thrown into

    Advice to ManagementAdvice

    Corporate head office should put more effort into hiring from their dealers Internally. I get the feeling that a lot of corporate employees have no idea what workers on the ground floor have experienced. there were a lot of qualified individuals (myself being one of them) that struggled to get any contact with head office for future opportunities.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great benefits package...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Category Implementation Specialist  in  Toronto, ON (Canada)
    Current Employee - Category Implementation Specialist in Toronto, ON (Canada)

    I have been working at Canadian Tire full-time for more than a year

    Pros

    - Great benefits package
    - Friendly environment
    - Everyone works together (usually)

    Cons

    - training issues
    - work-life balance issues
    - processes out of date, or non existent, or sometimes exist for no reason at all
    - quantity, not quality focused

    Advice to ManagementAdvice

    Implement "Logical" processes and give your employees the tools they need to get the proper job done. Make work-life balance a priority for the health of your employees.

    Recommends
    Neutral Outlook
    Approves of CEO

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