Candlewood Suites Reviews

Updated June 30, 2015
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20 Employee Reviews

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  1. Overall a great place to work and get your feet wet in hospitality.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Fargo, ND
    Current Employee - Front Desk Agent in Fargo, ND

    I have been working at Candlewood Suites part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Working with extended stay Guests

    Cons

    Working with certain coworkers can be challenging

    Advice to Management

    Even if some people loose hours, they should look at hiring some people who are looking for a couple days of work a week to fill holes.


  2. Guest Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Durham, NC
    Current Employee - Anonymous Employee in Durham, NC

    I have been working at Candlewood Suites

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Most people staying at the hotel were good.

    Cons

    Staff was promised bonuses which were not received unless you were management. There was always a reason not to give a raise along with low pay. Management did nothing about complaints from employees and guests. Management was always taking extra long lunch hours, yet front desk staff could not and/or leave the premises, but it was okay for them all to include staff that was considered favorites. Front desk staff was required to work both the front desk, do laundry, along with many other housekeeping duties.

    Advice to Management

    Upper management should have reprimand lower management when they were doing things wrong such as talking about staff in front of hotel guests and/or other staff, taking long lunch breaks etc. You can't expect an employee to follow management who is not doing what they say. Walk your talk. Pay bonuses when promised. Make realistic goals for staff to achieve to get compensated through some form of reward that was given. Compensate the hard workers and talk to employees who are having conflict with one another through conflict resolution skills.


  3. Beware of franchise ownership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Candlewood Suites

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    If you like customer service, excellent hotel to work in. Set up for extended stay business travelers and you really get to know long term guests. Another plus is IHG is a good chain and Candlewood does have a great value structure

    Cons

    Limited service hotel so every employee has to pull extra weight and perform duties that wouldn't be part of their job at a different hotel brand.

    Advice to Management

    Keep an eye on the quality of franchised hotels more often than at inspection. Randomly pay visits to find out how they function when they're not on best behavior.


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  5. Great company and unlimited opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Miami, FL
    Current Employee - Operations Manager in Miami, FL

    I have been working at Candlewood Suites full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good salary, benefits are the best

    Cons

    Business concept is a little different and challenging

    Advice to Management

    Keep up the good work and values


  6. Low pay, pleasant environment.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeper in Chambersburg, PA
    Current Employee - Housekeeper in Chambersburg, PA

    I have been working at Candlewood Suites part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    They are more than willing to work with your schedule, which is a nice change for single parents. The other staff is helpful and the management is very pleasant.

    Cons

    The company wants you to be extremely fast, clean the entire kitchen, bathroom, and sleeping area of the room within around forty minutes. That would not be bad if they did not make you dust, scrub pots, make the bed and refill all the supplies in that limited amount of time. A lot of work for very little pay.

    Advice to Management

    $7.25 is not enough to feed a family, and it is not near enough to do that kind of work. Increase the pay.


  7. Helpful (1)

    Terrible! Very unprofessional group of so called "managers"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mobile, AL
    Former Employee - Anonymous Employee in Mobile, AL

    I worked at Candlewood Suites full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Are some good employees there-dedicated

    Cons

    NEVER reimburse you for expenses as they say. The management drinks at lunch and sleeps with clients. The most drama I have EVER experienced in a work environment in my life!

    Advice to Management

    Hire qualified management and you will see your bottom line improve! Your current employees are too scared because of management's controlling ways to say anything!


  8. GREAT!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Associate in Meridian, ID
    Former Employee - Front Desk Associate in Meridian, ID

    I worked at Candlewood Suites full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great enviornment really get chance to get to know guests with the extended stays

    Cons

    long shifts, but pretty good pay.


  9. Okay Job, Long Shifts, Some Problems.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk in Fargo, ND
    Current Employee - Night Auditor/Front Desk in Fargo, ND

    I have been working at Candlewood Suites part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work is pretty easy, hotel is "extended stay" so many customers are there for a long time.

    Cons

    If a room is in bad condition (smell, damages, etc.) they still try to sell it, and you are the one that has to get the complaining from the customer.

    Advice to Management

    Take a room out of service if there is a problem and actually invest some time into fixing it.


  10. Great Hotel Chain to Start Your Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Fort Worth, TX
    Current Employee - Operations Manager in Fort Worth, TX

    I have been working at Candlewood Suites full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great hotel to work for if you're at an IHG managed property, or a franchise with a good management company. Candlewood is a great brand that's growing and has a great culture of employee engagement and high standards of quality and guest satisfaction.

    Cons

    Work life balance isn't great for management, but it's generally better than busier, full service hotels. The pay is on par with other similar hotel brands.


  11. Great experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in East Lansing, MI
    Former Employee - Sales Coordinator in East Lansing, MI

    I worked at Candlewood Suites full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Training, flexible schedule, excellent sales team

    Cons

    Wish they would have better promotions, and hourly pay.



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