Candlewood Suites Reviews

Updated March 21, 2015
20 reviews filtered by
  • Any Location
  • Any Job Title
3.0
20 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
1 Rating

Employee Reviews

Sort: Popular Rating Date
  1. Overall a great place to work and get your feet wet in hospitality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Fargo, ND
    Current Employee - Front Desk Agent in Fargo, ND

    I have been working at Candlewood Suites part-time (less than a year)

    Pros

    Working with extended stay Guests

    Cons

    Working with certain coworkers can be challenging

    Advice to ManagementAdvice

    Even if some people loose hours, they should look at hiring some people who are looking for a couple days of work a week to fill holes.

    Recommends
    Positive Outlook
  2. Beware of franchise ownership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Candlewood Suites

    Pros

    If you like customer service, excellent hotel to work in. Set up for extended stay business travelers and you really get to know long term guests. Another plus is IHG is a good chain and Candlewood does have a great value structure

    Cons

    Limited service hotel so every employee has to pull extra weight and perform duties that wouldn't be part of their job at a different hotel brand.

    Advice to ManagementAdvice

    Keep an eye on the quality of franchised hotels more often than at inspection. Randomly pay visits to find out how they function when they're not on best behavior.

    Doesn't Recommend
    Neutral Outlook
  3. Employee beware!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Former Employee - Guest Service Associate in Rockford, IL
    Former Employee - Guest Service Associate in Rockford, IL

    I worked at Candlewood Suites full-time (less than a year)

    Pros

    Nice property & co-workers. Really enjoyed interacting with the guests who were mostly repeat customers. Learned new computer software which was challenging in the beginning but really enjoyed it after the learning curve.

    Cons

    No flexibility in the work schedule. No benefits.

    Advice to ManagementAdvice

    Poor management. My advice is to create a more positive workplace, possible incentives, feedback to the employees, and fun. Communication is key and in my role there literally was none.

    Doesn't Recommend
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great company and unlimited opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Miami, FL
    Current Employee - Operations Manager in Miami, FL

    I have been working at Candlewood Suites full-time (more than 5 years)

    Pros

    Good salary, benefits are the best

    Cons

    Business concept is a little different and challenging

    Advice to ManagementAdvice

    Keep up the good work and values

    Recommends
    Positive Outlook
  6. Low pay, pleasant environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Chambersburg, PA
    Current Employee - Housekeeper in Chambersburg, PA

    I have been working at Candlewood Suites part-time (less than a year)

    Pros

    They are more than willing to work with your schedule, which is a nice change for single parents. The other staff is helpful and the management is very pleasant.

    Cons

    The company wants you to be extremely fast, clean the entire kitchen, bathroom, and sleeping area of the room within around forty minutes. That would not be bad if they did not make you dust, scrub pots, make the bed and refill all the supplies in that limited amount of time. A lot of work for very little pay.

    Advice to ManagementAdvice

    $7.25 is not enough to feed a family, and it is not near enough to do that kind of work. Increase the pay.

    Doesn't Recommend
    Neutral Outlook
  7. 1 person found this helpful

    Terrible! Very unprofessional group of so called "managers"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mobile, AL
    Former Employee - Anonymous Employee in Mobile, AL

    I worked at Candlewood Suites full-time (less than a year)

    Pros

    Are some good employees there-dedicated

    Cons

    NEVER reimburse you for expenses as they say. The management drinks at lunch and sleeps with clients. The most drama I have EVER experienced in a work environment in my life!

    Advice to ManagementAdvice

    Hire qualified management and you will see your bottom line improve! Your current employees are too scared because of management's controlling ways to say anything!

    Doesn't Recommend
    Negative Outlook
  8. GREAT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Meridian, ID
    Former Employee - Front Desk Associate in Meridian, ID

    I worked at Candlewood Suites full-time (more than 3 years)

    Pros

    Great enviornment really get chance to get to know guests with the extended stays

    Cons

    long shifts, but pretty good pay.

    Recommends
    Positive Outlook
  9. Okay Job, Long Shifts, Some Problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Auditor/Front Desk in Fargo, ND
    Current Employee - Night Auditor/Front Desk in Fargo, ND

    I have been working at Candlewood Suites part-time (more than 3 years)

    Pros

    Work is pretty easy, hotel is "extended stay" so many customers are there for a long time.

    Cons

    If a room is in bad condition (smell, damages, etc.) they still try to sell it, and you are the one that has to get the complaining from the customer.

    Advice to ManagementAdvice

    Take a room out of service if there is a problem and actually invest some time into fixing it.

    Recommends
    Neutral Outlook
  10. Great Hotel Chain to Start Your Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Fort Worth, TX
    Current Employee - Operations Manager in Fort Worth, TX

    I have been working at Candlewood Suites full-time (more than 3 years)

    Pros

    Great hotel to work for if you're at an IHG managed property, or a franchise with a good management company. Candlewood is a great brand that's growing and has a great culture of employee engagement and high standards of quality and guest satisfaction.

    Cons

    Work life balance isn't great for management, but it's generally better than busier, full service hotels. The pay is on par with other similar hotel brands.

    Recommends
    Positive Outlook
  11. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Coordinator in East Lansing, MI
    Former Employee - Sales Coordinator in East Lansing, MI

    I worked at Candlewood Suites full-time (more than a year)

    Pros

    Training, flexible schedule, excellent sales team

    Cons

    Wish they would have better promotions, and hourly pay.

    Recommends
    Positive Outlook

Candlewood Suites Photos

the Front desk and housekeeping team
ice bucket challenge
5 Years!

+ Add Photo

Work at Candlewood Suites? Share Your Experiences

Candlewood Suites

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.