Canon Business Solutions

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Canon Business Solutions Reviews

Updated August 6, 2014
Updated August 6, 2014
146 Reviews

2.5
146 Reviews
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Canon Business Solutions CEO Yoroku Adachi
Yoroku Adachi
64 Ratings

Review Highlights

Pros
  • Good benefits, employee centric management (in 14 reviews)

  • Canon has an amazing benefits package, starting with 14 vacation days in year one (in 7 reviews)


Cons
  • Every time we questioned our jobs, upper management would tell us everything was part of the contract (in 8 reviews)

  • Lack of communication between department heads (in 3 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Confusing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canon Business Solutions full-time for more than 3 years

    Pros

    Its a job, not a career. They provide you with the money you need to pay for your bills. I guess that is consider Pros.

    Cons

    Management on top of management. I takes long to solve a simple problem because the employee have to relate the issue to his or her manager, then the manager goes to his or her manager, and it goes on and on and on.......

    Advice to ManagementAdvice

    keep employees happy, and they will work for you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Major Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Major Account Executive  in  Gardena, CA
    Former Employee - Major Account Executive in Gardena, CA

    I worked at Canon Business Solutions full-time for more than a year

    Pros

    Great Title at a well respected company.

    Cons

    Extremely convaluted workflow for processing orders. Very low base pay. Many hidden charge back mechanisms that reduce expected commissions. Highest priced equipment in the industry makes it difficult to win competitive bids.

    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Worked for Canon

    Current Employee - Contract Administrator  in  Chicago, IL
    Current Employee - Contract Administrator in Chicago, IL

    I have been working at Canon Business Solutions full-time for more than 5 years

    Pros

    Great Company to work for

    Cons

    in experienced personnel in management

    Advice to ManagementAdvice

    listen to employees and take surveys from employees about management

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  5. 2 people found this helpful  

    Has it's ups and downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Canon Business Solutions full-time for more than 3 years

    Pros

    Company has a very strong product base which allows their employee to be very confident selling as number 1 in the industry. The benefits are great, lots of room to grow with in the organization. Co workers are very helpful and support, along with fun.

    Cons

    Many layers within the organizations which makes it hard to complete internal company processes in a timely manner. Along with these layers it can make it hard to be confident in the information your providing your customer and management typically doesn't know the answer either. These issues slow down the sales cycle.

    Advice to ManagementAdvice

    Learn the bigger picture. Knowing all the process within in a large organization will help guide your employees in the right direction the first time around.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great for getting sales experience, fun office environment, capped opportunity for career advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive  in  Los Angeles, CA
    Current Employee - Senior Account Executive in Los Angeles, CA

    I have been working at Canon Business Solutions full-time for more than 5 years

    Pros

    I learned how to sell. Have complete control over my sales cycle start to finish. I enjoy my co-workers. I have some flexibility to take care of family and personal things during the work day, it's 9 to 5 but can be pretty flexible after a few years of success.

    Cons

    Hard to over-come the copier sales person image when trying to leave the industry. Base pay is so low that it is hard to get a fair salary in your next industry. There is a limited number of opportunities to advance inside the company. People in this industry never leave the industry, they just move around from company to company. Upper management is stale and irrelevant.

    Advice to ManagementAdvice

    If you want to sell software and IT services, you have to have give employees the same pay and treatment that they would get from software and IT services companies. You will never keep reps who are good at selling software if you treat them like copier reps.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    very team oriented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canon Business Solutions full-time

    Pros

    work life balance is great

    Cons

    None at this point everything is good

    Advice to ManagementAdvice

    Keep doing what your doing!!

  8. 3 people found this helpful  

    The Favoritism at the local branch is unbelievable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canon Business Solutions full-time for more than 3 years

    Pros

    The make good Business Copiers

    Cons

    The Favoritism at the local branch is unbelievable. One Director has his two favorite Sales Representatives report directly to him not to the Regional Manager. That all other Sales Reps Report to. These 2 Sales Representatives have the best territories and the largest established accounts. I know life not fair but this is so blatant.
    I will say that the one Regional Manager is fantastic. He unfortunately reports to this Director who is certifiable and can do nothing about the favoritism.

    Advice to ManagementAdvice

    Please use the data you have on Sales Territories to help guide local management in setting up balanced sales territories. If Sales can not succeed you will not succeed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Always one mistake away from losing you job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Technician I  in  Birmingham, AL
    Current Employee - Digital Technician I in Birmingham, AL

    I have been working at Canon Business Solutions full-time for more than a year

    Pros

    Nice place to get your training, experience, internationally known company.

    Cons

    Very impersonal at the senior management level, you make a mistake in your personal life they fire you. Their corporate philosophy is:

    "Our dedication to Kyosei guides our tradition of commitment to protect and preserve our most precious of resources - the world we share, the communities we serve, and the lives we touch. We do this through environmental, conservation, recycling and sustainability initiatives. We also practice Kyosei through social and educational programs on behalf of young people and those in need."

    Nice slogan, and looks good on paper, but corporate is like every other corporation out there, what can you do for me now, not looking at your future with the company, and not how hard, dedicated person you are, nahhhh just a number...... he made a mistake, terminate him, your benefits are cut as of midnight. SHEEP

    Advice to ManagementAdvice

    Quit being by the book corporate goons, you will make better profits.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    I would never recommend working here to someone I liked. The company name is now "Canon Solutions America."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Orlando, FL
    Current Employee - Sales Representative in Orlando, FL

    I have been working at Canon Business Solutions full-time for more than 3 years

    Pros

    Big company with expected big company benefits. Canon has great name recognition. Some areas pay well. Other divisions you can move to.

    Cons

    Merger with Oce has taken three years and the kinks are STILL not worked out.
    People who have worked for big companies of this size/strength before will be disappointed by the benefits.
    Too much bureaucracy to do your job. Too much "busy work." Confusing rules and objectives; company can't get out of its own way.
    Japanese managers very secretive; creates a level of mistrust. Some are just plain arrogant. However, American managers are even worse.
    Continuing "surprise" layoffs. Expect an exodus of qualified employees fed up with copier market as economy improves.
    Glass ceiling for Americans.
    Maybe it is better in other branches of Canon, but this division has always had a spotty reputation among customers.
    Service department fumbling can easily turn your best customers into ex-customers.

    Of course, there are the usual problems associated with the copier/printing industry: high employee turnover, decline in print volumes from technology, poorly trained managers that should be selling used cars, unreachable monthly quota system, favoritism, bad service. Copiers are a commodity and Canon's are the most expensive. Competition for cheaper alternatives is unrelenting.

    Advice to ManagementAdvice

    You have heard of "lead, follow, or get out of the way?" Well, your products are priced too high in the marketplace to expect to compete with the low end "burn-and-churn" competition. You keep saying Canon is now a focused solution provider, yet continue to act with the same generic "box-mover" mentality. MAKE UP YOUR MIND, one way or the other, and STICK WITH IT.

    Doesn't Recommend
    Negative Outlook
  11. 1 person found this helpful  

    Low Pay, Low Moral, don't work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canon Business Solutions full-time for more than 3 years

    Pros

    Interesting people, decent vacation time.

    Cons

    Low wages, low moral, short lunch, always being watched on the clock.

    Advice to ManagementAdvice

    Do not work until you die.

    Doesn't Recommend

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