CapTel Reviews

Updated July 2, 2015
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2.9
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Robert Engelke
56 Ratings

Pros
  • Relaxed dress code (though sometimes too relaxed - lots of young chicks wearing skirts that don't cover their butts) (in 21 reviews)

  • Flexible scheduling, good for people who aren't social, health benefits for full time employees (in 19 reviews)

Cons
  • The voice recognition program works great on some calls, but on others it seems to randomly want to revoice almost every word incorrectly (in 9 reviews)

  • have to work at least one weekend shift every week (in 4 reviews)

More Pros and Cons

149 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    The good and bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captioning Assistant in Madison, WI
    Former Employee - Captioning Assistant in Madison, WI

    I worked at CapTel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Quiet, the supervisors are typically really great people, you can meet some interesting and diverse people in the break room, the annual employee appreciation day event was catered by a really good restaurant, and you get to sit or stand, depending on whether or not your desk is motorized, or you want to crank it all the way up so you can stand while you caption.

    Cons

    Admin doesn't care about your problems, and they definitely don't care if you have a disability that affects your adherence (your ability to stay in the queue more than 95%), the pay is kind of terrible all through training (which lasts a month), and the supervisors do floor walks (basically staring in every cube to make sure you aren't doing anything nefarious).

    Advice to Management

    Try to remember that while you are floundering and desperately trying to fill more seats in your robo-call center, the employees that you do have, do not enjoy being treated like children and don't think receiving "policy violations" for slipping their shoes off for 30 seconds and then putting them back on is a productive use of their time. Try to be more committed to keeping the employees you do have by being more accommodating for disabilities, and less concerned with your overwhelming call volume because you can't keep people in cubes and drive away the few that are willing to stay.


  2. Good but tedious environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CapTel

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay, above minimum wage. Hard to get fired. Not much else to say, its not a terrible position but you will likely grow tired of it within a month.

    Cons

    You are captioning phone calls for the hearing disabled. It's incredibly easy but extremely boring and occasionally depressing as you hear the stories of these individuals.

    Advice to Management

    Relax a little bit, give people more breaks in between calls and more flexibility with scheduling. Not once did I get the time off I requested and I often felt extremely disposable.


  3. Mentally Demanding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CapTel full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, good hours, not physically demanding

    Cons

    Very repetitive and stressful if there is a high call volume


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Overall, it's decent.

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Current Employee - Captioning Assistant in Orlando, FL
    Current Employee - Captioning Assistant in Orlando, FL

    I have been working at CapTel full-time (More than a year)

    Recommends
    Recommends

    Pros

    It's a pretty easy job, especially for what you get paid. They gave everybody a quarter raise recently, and will do it again in Jan. You can wear whatever you want(within reason, obviously don't come to work half naked), have your tattoos and piercings out, etc. You can read, knit, do homework, etc in between calls. You get a break every 2 hours.

    Cons

    It's mentally draining, especially if there is high call volume. Good luck getting a schedule change or LEA. Its impossible. We get a monitor daily, and sometimes it sucks when a mistake that was clearly the voice recognition software's fault, causes your score to drop.


  6. fine for a part time job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captioning Assistant in Madison, WI
    Former Employee - Captioning Assistant in Madison, WI

    I worked at CapTel (Less than a year)

    Pros

    Easy
    Down time
    Relatively good pay
    they make sure you are trained really well

    Cons

    Long training course required
    Boring
    hard to get to know your co-workers


  7. its cool

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captioning Assistant in Orlando, FL
    Former Employee - Captioning Assistant in Orlando, FL

    I worked at CapTel

    Pros

    easy to get time off if you plan ahead
    comfortable environment, most people who work their are college students

    Cons

    shifts can seem long
    have to work at least one weekend shift

    Advice to Management

    have someone to manage the managers because they sometimes feel they have all the power and can talk down to employees


  8. Love it or hate it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captioning Assistant in Madison, WI
    Current Employee - Captioning Assistant in Madison, WI

    I have been working at CapTel full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Getting paid to eavesdrop on private phone conversations is fascinating. Casual dress code, ability to leave work early no questions asked, permission to read for fun in between calls.

    Cons

    Very rigid rules, no such thing as an excused absence, cripplingly difficult confidentiality policy at times.


  9. Helpful (1)

    Craphell: 8 Years Served

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captioning Assistant in Madison, WI
    Former Employee - Captioning Assistant in Madison, WI

    I worked at CapTel full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible schedule and casual dress code. There are decent people who work there, but it is hard to socialize in the kind of environment that the company houses.

    Cons

    Craphell for many reasons; extremely micro managed, a very cold and isolating environment (literally and figuratively), management does not care about employee qualms nor do they respond to suggestions that are made to better the company or employees, the starting wage is low and raises are not significant to keep up with inflation, supervisors are inconsistent with grading scales on monitors and none of them are on the same page about policies or following procedures (a different answer from supervisor to supervisor), unsanitary working conditions (fingernails and skin in keyboards, pee covered chairs, boogers on cubicle walls, broken chairs and desks, mold covered air vents, etc.), lack of consistency/follow up from the HR department and floor operatives when dealing with issues, admin is more concerned with accruing and administering write-ups vs. utilizing constructive managing techniques to get results from employees (no room for error or compassion when circumstances are grave), true incentives are not offered when working so hard, as the call center volume never lets up. Basically, you’re not treated like a human being, but more like a slave driven robot. If anything is questioned by an employee regarding admin’s lack of dealing with issues effectively or if an employee speaks out against unlawful procedures that are conducted by admin, firings are liable to happen without cause.

    Advice to Management

    Admin needs to treat the employees with respect and remember that they are human beings, not lifeless, slave driven robots. Supervisors, floor ops and HR, needs to follow through with the same policies/procedures that are expected to be followed by the CA’s. The starting wage should be increased to sustain a living. Create a warm and clean environment that people look forward to coming to work in.


  10. Helpful (2)

    Captioning Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Captioning Assistant in Orlando, FL
    Current Employee - Captioning Assistant in Orlando, FL

    I have been working at CapTel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible Schedule
    Friendly Supervisors (in my experience)
    Quiet work Environment

    Cons

    Occasional difficult calls
    Very strict company policies


  11. Extremely stressful environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captioning Assistant
    Former Employee - Captioning Assistant

    I worked at CapTel (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Able to leave early most days.

    Paid leave once you meet the requirements.

    Managers are easy to get along with.

    You'll read more books than you ever thought possible.

    You literally have to try to get fired once you're hired here.

    Holiday pay for major holidays is x2.

    Cons

    Depending on call flow, very little time to yourself before calls.

    Absolutely every minute you're off the call floor (aside from breaks and lunch) counts against you.

    The customers are gross and obnoxious.

    The chairs are uncomfortable and the quality of said chairs depends on the station you're at.

    Aside from the faux meet and greet during training, you'll never interact with coworkers again, let alone the people you started with, since most of them will be gone in a month anyways.



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