Capella University

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Capella University Reviews

Updated March 4, 2015
Updated March 4, 2015
113 Reviews
3.3
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capella University University President Scott Kinney
Scott Kinney
46 Ratings

Review Highlights

Pros
  • Reasonable work life balance, at least by corporate America standards (in 9 reviews)

  • Relaxed culture, great location, great pay, bagel Friday (in 5 reviews)


Cons
  • Call center environment for an Academic Advisor job (in 6 reviews)

  • Benefits are limited and opportunities for full time employment are not often available (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Being a student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capella University

    Pros

    Helpful, willing to go the extra mile to assist you

    Cons

    Online , you can't setup notifications about certain events

    Advice to ManagementAdvice

    More seminars

    Recommends
    Positive Outlook
  2.  

    Definitely positive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Admissions Representative in Minneapolis, MN
    Current Employee - Admissions Representative in Minneapolis, MN

    I have been working at Capella University

    Pros

    Love working here! Great culture, challenging, and lots of opportunity for growth. I enjoy going to work every day.

    Cons

    Some challenges in my position include a diversity of responsibilities- I need to stay very organized and prioritize well.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great culture,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Project Coordinator in Minneapolis, MN
    Current Contractor - Project Coordinator in Minneapolis, MN

    I have been working at Capella University as a contractor (less than a year)

    Pros

    Great culture! My coworkers are wonderful. Our group is hard working, but knows how to have fun.
    Good location. Being in the heart of Minneapolis makes this a great location to work no matter what your location due to abundant Public Transportation. The downside..there's no lack of coffee shops and restaurants in the skyways so you may find yourself going out more often than not.
    Flexible schedule. Capella offers the opportunity to work remotely which has been great for our group. Most people do tend to come into the office between 7:30 and 8:30, but they are definitely flexible and you can come in around 9 instead if you work more productively later in the day. It shows they care more about the productivity they'll get out of their employees rather than strict traditional hours.

    Cons

    Not very competitive salaries. In my experience so far, salary negotiation doesn't do much, and average salaries are definitely below the area average.
    Hires and Promotes from within. Typically positions are filled by internal employees. I don't see new people brought in too often.

    Advice to ManagementAdvice

    Work on providing competitive compensation. Even though the culture is great, when people have financial obligations sometimes they have to consider salary more than culture.
    Maintain your great flexible schedule!
    Hire from outside the organization as well. It may bring some new, fresh ideas into the organization.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Financia Aid Administration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FA Administration in Minneapolis, MN
    Current Employee - FA Administration in Minneapolis, MN

    I have been working at Capella University full-time (more than a year)

    Pros

    I love helping students with adjusting their awards.

    Cons

    None. I like helping students with their awards.

    Advice to ManagementAdvice

    Everyone here is friendly and helpful.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Co-workers are great, but management lacks leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator
    Former Employee - Systems Administrator

    I worked at Capella University

    Pros

    Good co-workers
    Good work/life balance
    Work from home options were available
    Nice facilities
    No repercussions when quitting after maternity leave

    Cons

    Low pay when compared to other local employers for same job
    Few Advancement opportunities
    No Management support
    Under performing employees were not managed.
    Raises were low, and were evenly distributed for both high and low performers, so raises are not performance based.
    Micromanagement

    Advice to ManagementAdvice

    Hold people accountable and reward on performance
    Better top down communication
    Fire, or manage under performing employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    It used to be great, now just another company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor
    Former Employee - Enrollment Counselor

    I worked at Capella University full-time (more than 5 years)

    Pros

    Great pay and benefits, a good starting job in the corporate world, get to work downtown in one of the tallest buildings

    Cons

    The culture has really went down and is now more interested in getting anybody to start classes regardless of if they are ready and able to be successful.

    Advice to ManagementAdvice

    Focus more on your people and less on numbers, allow your supervisors to be leaders instead of micro managers, smaller teams would be a great place to start

    Negative Outlook
    Disapproves of CEO
  8.  

    Terrible Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capella University full-time (more than 5 years)

    Pros

    Great downtown location with access to the Skyway system and transit. Intelligent people who want to like their jobs.

    Cons

    Incompetent management and leadership. Talented people leave for better paying companies. Leadership does not listen to employees. Projects are started with no end goal in sight, and then abandoned. Very cliquey.

    Advice to ManagementAdvice

    Listen to what people are saying. Stop paying lip service to "improving engagement" and actually improve the work environment. Cut the deadweight out of middle management. Hire some actual academic professionals.

    Doesn't Recommend
  9.  

    Overall, Capella is a good place to work and can provide opportunities if you work them right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capella University

    Pros

    Time off is decent, training is good (depending on the department), pay is above industry standard

    Cons

    No bonuses, management plays favorites, its WHO you know versus WHAT you know.

    Advice to ManagementAdvice

    Try being approachable.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Relaxed culture. Enjoyed working with the people there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Developer in Minneapolis, MN
    Former Employee - Senior Systems Developer in Minneapolis, MN

    I worked at Capella University full-time (more than a year)

    Pros

    Nice tools like atlassian products, splunk, etc. Good first level management. Company is socially responsible.

    Cons

    Business treats IT like order takers. Poor investment in IT. Systems use old technologies. No product or technology roadmaps exist - culture is very reactive. Poor computers.

    Advice to ManagementAdvice

    Need better planning and communications. Start listening to developers. Hire architects.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Can't complain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN

    I have been working at Capella University full-time (more than a year)

    Pros

    *downtown Minneapolis
    *great work/life balance
    *good PTO
    *pay is good
    *good culture, awesome co-workers
    *autonomy
    *minimal micromanagement
    *great upper/executive management who listen to feedback from the front line employees

    Cons

    *promotions are NOT performance based, they are tenured based (at least as an enrollment counselor)
    *payscale is wide and some EC's are overpaid, while others are underpaid
    *some EC's get to work from home and some of those are the worst performing employees
    *poor communication with other departments (financial and and lso)
    *tied to your desk
    *mandatory evening and saturday shifts (even over holiday weekends)

    Advice to ManagementAdvice

    Compensation is good, however, the pay scale for an enrollment counselor is very wide. There are some enrollment counselors who make $70K + and don't do half the work or put in half the effort as their counterparts who come into work and bust their tail every day and make $40-50K. It's obvious (and frustrating) to those lower paid employees that there are others just skimming by, working from home, and collecting a fat paycheck. If that does not get fixed, you will likely start losing quality talent. My advice to management is to start trimming the fat and get rid of employees who do not do their job. It's also painfully slow in some programs (undergrad) and 1 enrollment counselor can do the jobs of 2.

    Recommends
    Positive Outlook
    Approves of CEO

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