Capella University

www.capellaeducation.com

Capella University Reviews

Updated January 22, 2015
Updated January 22, 2015
109 Reviews
3.3
109 Reviews
Rating Trends

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Capella University University President Scott Kinney
Scott Kinney
45 Ratings

Review Highlights

Pros
  • Reasonable work life balance, at least by corporate America standards (in 9 reviews)

  • Relaxed culture, great location, great pay, bagel Friday (in 5 reviews)


Cons
  • Call center environment for an Academic Advisor job (in 6 reviews)

  • Benefits are limited and opportunities for full time employment are not often available (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Financia Aid Administration

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FA Administration in Minneapolis, MN
    Current Employee - FA Administration in Minneapolis, MN

    I have been working at Capella University full-time (more than an year)

    Pros

    I love helping students with adjusting their awards.

    Cons

    None. I like helping students with their awards.

    Advice to ManagementAdvice

    Everyone here is friendly and helpful.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Co-workers are great, but management lacks leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator
    Former Employee - Systems Administrator

    I worked at Capella University

    Pros

    Good co-workers
    Good work/life balance
    Work from home options were available
    Nice facilities
    No repercussions when quitting after maternity leave

    Cons

    Low pay when compared to other local employers for same job
    Few Advancement opportunities
    No Management support
    Under performing employees were not managed.
    Raises were low, and were evenly distributed for both high and low performers, so raises are not performance based.
    Micromanagement

    Advice to ManagementAdvice

    Hold people accountable and reward on performance
    Better top down communication
    Fire, or manage under performing employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It used to be great, now just another company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor
    Former Employee - Enrollment Counselor

    I worked at Capella University full-time (more than 5 years)

    Pros

    Great pay and benefits, a good starting job in the corporate world, get to work downtown in one of the tallest buildings

    Cons

    The culture has really went down and is now more interested in getting anybody to start classes regardless of if they are ready and able to be successful.

    Advice to ManagementAdvice

    Focus more on your people and less on numbers, allow your supervisors to be leaders instead of micro managers, smaller teams would be a great place to start

    Negative Outlook
    Disapproves of CEO
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  5.  

    Overall, Capella is a good place to work and can provide opportunities if you work them right

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capella University

    Pros

    Time off is decent, training is good (depending on the department), pay is above industry standard

    Cons

    No bonuses, management plays favorites, its WHO you know versus WHAT you know.

    Advice to ManagementAdvice

    Try being approachable.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Relaxed culture. Enjoyed working with the people there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Systems Developer in Minneapolis, MN
    Former Employee - Senior Systems Developer in Minneapolis, MN

    I worked at Capella University full-time (more than an year)

    Pros

    Nice tools like atlassian products, splunk, etc. Good first level management. Company is socially responsible.

    Cons

    Business treats IT like order takers. Poor investment in IT. Systems use old technologies. No product or technology roadmaps exist - culture is very reactive. Poor computers.

    Advice to ManagementAdvice

    Need better planning and communications. Start listening to developers. Hire architects.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Overall, good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Academic Advisor in Minneapolis, MN
    Current Employee - Academic Advisor in Minneapolis, MN

    I have been working at Capella University full-time (more than 10 years)

    Pros

    Amazing culture, great co-workers. I've learned a lot from the company, plus received free education.

    Cons

    Advancement is more often related to who you know, not what you know.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Can't complain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN

    I have been working at Capella University full-time (more than an year)

    Pros

    *downtown Minneapolis
    *great work/life balance
    *good PTO
    *pay is good
    *good culture, awesome co-workers
    *autonomy
    *minimal micromanagement
    *great upper/executive management who listen to feedback from the front line employees

    Cons

    *promotions are NOT performance based, they are tenured based (at least as an enrollment counselor)
    *payscale is wide and some EC's are overpaid, while others are underpaid
    *some EC's get to work from home and some of those are the worst performing employees
    *poor communication with other departments (financial and and lso)
    *tied to your desk
    *mandatory evening and saturday shifts (even over holiday weekends)

    Advice to ManagementAdvice

    Compensation is good, however, the pay scale for an enrollment counselor is very wide. There are some enrollment counselors who make $70K + and don't do half the work or put in half the effort as their counterparts who come into work and bust their tail every day and make $40-50K. It's obvious (and frustrating) to those lower paid employees that there are others just skimming by, working from home, and collecting a fat paycheck. If that does not get fixed, you will likely start losing quality talent. My advice to management is to start trimming the fat and get rid of employees who do not do their job. It's also painfully slow in some programs (undergrad) and 1 enrollment counselor can do the jobs of 2.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Advisor in Minneapolis, MN
    Former Employee - Academic Advisor in Minneapolis, MN

    I worked at Capella University full-time (more than 3 years)

    Pros

    Free education. Supportive and encouraging environment. Great culture with friendly people. Bagel Friday. Company events and perks. Quarterly team building activities.

    Cons

    Top down leadership. Leaders not understanding the actual needs and implementing tedious tracking strategies. Call center environment for an Academic Advisor job.

    Advice to ManagementAdvice

    Micromanagement through call center tools does not make a better Academic Advisor. Shadow the Academic Advisors and Enrollment Counselors. See, hear and live the end to end process yourself.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Minneapolis, MN
    Former Employee - Systems Administrator in Minneapolis, MN

    I worked at Capella University full-time (more than 3 years)

    Pros

    Good benefits
    Intelligent people
    Fun atmosphere
    Technology company
    Great location

    Cons

    Compensation was too slow to catch up to market

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great people, relaxed management that trusts you to do your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at Capella University full-time (more than an year)

    Pros

    Relaxed culture, great location, great pay, bagel Friday

    Cons

    Maybe too relaxed. I am learning a lot and doing work I'm proud of but I have some very boring weeks when I have no work to do. Fairly high turnover, but I guess I also no many people who have been there a decade.

    Advice to ManagementAdvice

    I liked the round table meetings Kevin Gilligan did. I think mgmt needs to keep making sure employees understand the strategy.

    Recommends
    Positive Outlook
    Approves of CEO

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