Capella University

  www.capellaeducation.com
  www.capellaeducation.com

Capella University Reviews

Updated November 25, 2014
Updated November 25, 2014
103 Reviews
3.4
103 Reviews
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Capella University University President Scott Kinney
Scott Kinney
40 Ratings

Review Highlights

Pros
  • Reasonable work life balance, at least by corporate America standards (in 9 reviews)

  • Relaxed culture, great location, great pay, bagel Friday (in 5 reviews)


Cons
  • Call center environment for an Academic Advisor job (in 6 reviews)

  • Benefits are limited and opportunities for full time employment are not often available (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Can't complain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN
    Current Employee - Associate Enrollment Counselor in Minneapolis, MN

    I have been working at Capella University full-time (more than an year)

    Pros

    *downtown Minneapolis
    *great work/life balance
    *good PTO
    *pay is good
    *good culture, awesome co-workers
    *autonomy
    *minimal micromanagement
    *great upper/executive management who listen to feedback from the front line employees

    Cons

    *promotions are NOT performance based, they are tenured based (at least as an enrollment counselor)
    *payscale is wide and some EC's are overpaid, while others are underpaid
    *some EC's get to work from home and some of those are the worst performing employees
    *poor communication with other departments (financial and and lso)
    *tied to your desk
    *mandatory evening and saturday shifts (even over holiday weekends)

    Advice to ManagementAdvice

    Compensation is good, however, the pay scale for an enrollment counselor is very wide. There are some enrollment counselors who make $70K + and don't do half the work or put in half the effort as their counterparts who come into work and bust their tail every day and make $40-50K. It's obvious (and frustrating) to those lower paid employees that there are others just skimming by, working from home, and collecting a fat paycheck. If that does not get fixed, you will likely start losing quality talent. My advice to management is to start trimming the fat and get rid of employees who do not do their job. It's also painfully slow in some programs (undergrad) and 1 enrollment counselor can do the jobs of 2.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Administrator in Minneapolis, MN
    Former Employee - Systems Administrator in Minneapolis, MN

    I worked at Capella University full-time (more than 3 years)

    Pros

    Good benefits
    Intelligent people
    Fun atmosphere
    Technology company
    Great location

    Cons

    Compensation was too slow to catch up to market

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Academic Advisor in Minneapolis, MN
    Former Employee - Academic Advisor in Minneapolis, MN

    I worked at Capella University full-time (more than 3 years)

    Pros

    Free education. Supportive and encouraging environment. Great culture with friendly people. Bagel Friday. Company events and perks. Quarterly team building activities.

    Cons

    Top down leadership. Leaders not understanding the actual needs and implementing tedious tracking strategies. Call center environment for an Academic Advisor job.

    Advice to ManagementAdvice

    Micromanagement through call center tools does not make a better Academic Advisor. Shadow the Academic Advisors and Enrollment Counselors. See, hear and live the end to end process yourself.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great people, relaxed management that trusts you to do your job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN

    I have been working at Capella University full-time (more than an year)

    Pros

    Relaxed culture, great location, great pay, bagel Friday

    Cons

    Maybe too relaxed. I am learning a lot and doing work I'm proud of but I have some very boring weeks when I have no work to do. Fairly high turnover, but I guess I also no many people who have been there a decade.

    Advice to ManagementAdvice

    I liked the round table meetings Kevin Gilligan did. I think mgmt needs to keep making sure employees understand the strategy.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Part-Time Faculty

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capella University

    Pros

    Clear communication and online technology.

    Cons

    Being offsite presents new challenges.

  7.  

    GREAT company before it went public. After it went public.. Meh!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Minneapolis, MN
    Former Employee - Enrollment Counselor in Minneapolis, MN

    I worked at Capella University full-time (more than 5 years)

    Pros

    Work-life balance was good. Benefits were good. People were great! All of the leads were warm. Never made true "cold calls."

    Cons

    I was not compensated for individual enrollments rather I received compensation based upon attainment of enrollment quota.

    Advice to ManagementAdvice

    Consider paying enrollment counselors on individual enrollments but have a tiered system. 1-10 enrollments are paid out at a rate of X. 11-20 enrollments are paid out at a rate of Y, etc...

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    It is a FOR PROFIT university degree mill of the worst kind!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Faculty
    Former Employee - Adjunct Faculty

    I worked at Capella University as a contractor (more than an year)

    Pros

    Students, mission (if they were honest), writing tutor who was in the School of Education, can finish very quickly, and has residencies to inform you exactly how to write a dissertation. These pros can be viewed as cons for the hard-working student who holds high standards.

    Cons

    Salary is the worst of all online faculty positions. Admission criteria absent yet they do not help the at risk student. Allows students to take too many courses during one session. Standards are low once student is accepted. Expects uncompensated faculty training and that faculty will engage in grade inflation.

    Advice to ManagementAdvice

    Obtain a new, highly qualified dean for the School of Education and a new President. Reported to the School of Education.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    WORST SCHOOL EVER!! DO NOT GO TO CAPELLA!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guidance Counselor in Minneapolis, MN
    Former Employee - Guidance Counselor in Minneapolis, MN

    I worked at Capella University full-time (more than 5 years)

    Pros

    You can just copy and Paste others work to turn in for credit.

    Cons

    Takes 7 years + to complete degree. They will not allow you to continue after 7 years and you get withdrawn. Degree is worthless. Costs $80,000 + for a worthless PHD.

    Advice to ManagementAdvice

    Close your doors and give all students most of their money back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    No longer a good place to work, avoid IT, its a bad department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Minneapolis, MN
    Former Employee - IT Manager in Minneapolis, MN

    I worked at Capella University part-time (more than 8 years)

    Pros

    Capella use to be a good place to work. You were listen to, management was positive and trusted by employees. Capella is no longer what it once was. It is cut throat and negative. Many good people remain but there is simply to many people who are worried about their own political gains that getting the job done.

    Cons

    i would not recommend any one join the IT organization.

    Advice to ManagementAdvice

    Stop pushing BS and tell the truth. Fire people who need to be fired. Get back to the culture of innovation and community that produce good work and positive revenue of the past.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Love the culture, and fast moving innovative approach to Education

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Minneapolis, MN
    Current Employee - Marketing Manager in Minneapolis, MN

    I have been working at Capella University full-time (more than an year)

    Pros

    Work life balance is great here at Capella

    Cons

    Career advancement can be slow moving

    Recommends
    Positive Outlook
    Approves of CEO

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