Capita

  www.capita.co.uk
  www.capita.co.uk

Capita Reviews in Glasgow, Scotland

Updated September 30, 2014
Updated September 30, 2014
210 Reviews
2.4
210 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
64 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Highlights

3 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    .NET NOVUS - helped me on the job ladder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Novus .NET Developer in Glasgow, Scotland (UK)
    Current Employee - Novus .NET Developer in Glasgow, Scotland (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    Excellent traing course, great opportunities with world renowned companies. Its helping me make the decision about how I want to progress my career after my two years with Capita is over. I can join their consultancy or the organisation I'm working for, but I now have the confidence to try contracting too.

    Cons

    My first placement was in Scotland. I did miss home at first but everyone is really friendly and I'm glad I went.

    Advice to ManagementAdvice

    Keep going because its helping us grads out.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    A multibillion corporation acting worse than a start up company (I work in the Capita John Lewis Contract)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - JLC Customer Advisor in Glasgow, Scotland (UK)
    Current Employee - JLC Customer Advisor in Glasgow, Scotland (UK)

    I have been working at Capita part-time (less than an year)

    Pros

    Ground level staff are friendly and there is a culture of solidarity
    Reasonable Pay
    Good pension potentials
    Central locations of employment

    Cons

    Complete abuse of the 'flexible' working arrangement - some members of staff haven't had a single weekend off in months.
    Management is terrible - who trained these people? We were without stationary for almost a month!
    Team leaders are still in training while staff are already working without a point of contact
    No appreciation felt towards staff from management
    No clear structure of command
    Terrible and antiquated IT systems unfit for purpose and leading to added pressure on staff
    Too much reliance on computerized scheduling systems for holidays
    Deducting time from staff for a few minutes late, but expecting staff to arrive 20 minutes early just to log in to systems!
    Some staff act more like school children than professional employees
    Far too strict towards use of personal devices during very quiet periods of work where no tasks are assigned
    Treating staff as drones rather than living people
    Floor Walkers seem more concentrated on chatting than actually assisting staff
    No training outside of initial 3 week period
    No internal mailing system to inform employees of changes made

    Advice to ManagementAdvice

    Go back to training before you dare question the actions of your staff! It doesn't matter if it's a new contract or not, this is year one business studies level requirements from you that are constantly failing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Nothing spectacular, it's never going to be your dream job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Manager in Glasgow, Scotland (UK)
    Former Employee - Technical Manager in Glasgow, Scotland (UK)

    I worked at Capita

    Pros

    A successful and diverse organisation with opportunities to cross between industries.

    Cons

    Poor recognition of hard work, very focussed on driving down costs, If you travel, it has to be budget and bus over taxi, which can be embarrassing! oss into difference industry sectors. Can be quite unprofessional environment, so not a terrific place to start your career. Employees are not encouraged to produce results, they are encouraged to drive down costs and extract as much chargeable work from clients as possible. Benefits are very mediocre - they'll work you hard but don't expect great pay rises or bonuses fin return. Uninspiring management, A few years with this company will not set your CV alight.

    Advice to ManagementAdvice

    Value your employs more, loosen up on cost.

    Doesn't Recommend
    No opinion of CEO

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