Capita

  www.capita.co.uk
  www.capita.co.uk

Capita Reviews in Leeds, England

Updated November 2, 2014
Updated November 2, 2014
218 Reviews
2.4
218 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
64 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Highlights

9 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Leeds, England (UK)
    Current Employee - Senior Manager in Leeds, England (UK)

    I have been working at Capita full-time (less than an year)

    Pros

    Focus on results is great

    Cons

    People agenda has scope to improve

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Quality Coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst in Leeds, England (UK)
    Current Employee - Quality Analyst in Leeds, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    LOL! NONE! there isn't any at all to be fair.

    Cons

    Do not pay enough money, do not listen to employees.

    Advice to ManagementAdvice

    Actually bother to listen to your employees, no strategy and everything changes overnight.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Nasty bullying culture. Underinvest in systems and staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Leeds, England (UK)
    Former Employee - Senior Project Manager in Leeds, England (UK)

    I worked at Capita full-time (less than an year)

    Pros

    Colleagues pleasant to work with. If you can take being shouted at then I suppose there are good opportunities for advancement as staff turnover is stratospheric

    Cons

    There's a nasty bullying culture that comes right down from the top. I have sat in meetings where senior managers have been shouted at. This has resulted in a staff turnover of over 60% in the IT department in the year I was there. They also underinvest in their systems (how they manage to keep their FCA approval I'll never know) so they fail a lot and there is continual pressure to fire-fight.

    Advice to ManagementAdvice

    The Directors responsible (it is well known at corporate level who they are) should be sacked.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Unrealistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Recruitment in Leeds, England (UK)
    Current Employee - Recruitment in Leeds, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    Variety of work to can work on a number of contracts which in turn allows you to meet a lot of people.

    Cons

    No support from senior management when dealing with operational staff. Top heavy on senior management- leads to conflicting messages and huge delays in completing work. Poor salaries lower than average regional salaries. Lack of employee engagement. Poor understanding of work life balance.

    Advice to ManagementAdvice

    Manage the clients to ensure best delivery and smooth processes that maximise results as oppose to "keeping them happy". Utilise the skills and experience of staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great people, Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Leeds, England (UK)
    Current Employee - Software Developer in Leeds, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    Everyone is approachable and willing to help
    Loads of overtime
    Decent equipment

    Cons

    High staff turn around
    Lack of business wide system knowledge
    Pay is well below countries average
    Too much management
    Not enough permanent staff, lots of contractors.
    Everyone scared of one particular person in Management (wrong style of management)

    Advice to ManagementAdvice

    Restructuring top management to remove the people which cause people to be afraid of there jobs / career.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assessor in Leeds, England (UK)
    Current Employee - Assessor in Leeds, England (UK)

    I have been working at Capita full-time (less than an year)

    Pros

    Good base salary
    Great benefits
    Colleagues a great bunch

    Cons

    Poor management of people and resources.
    Job applied for failed to materialise - made one up for me travelling all over - cost company £££££s in expenses - not good use of resource

    Advice to ManagementAdvice

    Recognise your people - a simple thank you once in a while wouldn't go amisss

    Doesn't Recommend
    No opinion of CEO
  8.  

    Blind leading the Blind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA in Leeds, England (UK)
    Current Employee - CSA in Leeds, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    Employee benefits good and then it goes down hill!!!!

    Cons

    Training very much a rushed job absolutely shocking. No personal feedback on personal performance. No accountability or ownership with either t/L's or management. Team leaders and management unsure of clients expectations and understanding of what the scheme is about. Constant re-training and general poor performance, Attitudes are unprofessional and its up your self to train your self. I.t systems inadequate call monitors are disgraceful and base only upon opinion not on facts of calls made.Overall shocking,disgraceful and i wouldn't recommend anyone with a shred of integrity to work for this company

    Advice to ManagementAdvice

    Have the relevant staff with the relevant skills set to do the job properly before recruitment commences. Make sure that you understand the client before you attempt to train others.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Environment Manasger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Environment Manager in Leeds, England (UK)
    Former Employee - Environment Manager in Leeds, England (UK)

    I worked at Capita as a contractor (less than an year)

    Pros

    Very good organisation to work in.
    People are very keen on getting new processes and functions set.
    Easy to setup new functionality.
    Caring towards employee.

    Cons

    You need to be in right place and right time to get your processes set at right level to do the work flow smoothly.
    You need to have good contacts in middle management to get buyin for new things to implement.

    Recommends
    Neutral Outlook
  10.  

    OK to work here...but I cant see myself stay here in long-term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Leeds, England (UK)
    Current Employee - Anonymous Employee in Leeds, England (UK)

    I have been working at Capita

    Pros

    Benefits seem fair and competitive but lack of character within company and it is so big that you do not feel being part of it

    Cons

    Very hard to get through to HR

    Advice to ManagementAdvice

    They should try to improve communication to their employees more

    No opinion of CEO

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