Capita
2.6 of 5 174 reviews
www.capita.co.uk London, United Kingdom 5000+ Employees

Capita Reviews in Leeds, England

Updated May 18, 2014
All Employees Current Employees Only

2.7 7 reviews

                             

100% Approve of the CEO

Capita CEO Paul Pindar

Paul Pindar

(1 ratings)

33% of employees recommend this company to a friend
7 Employee Reviews Back to all reviews
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    Excellent

    Senior Manager (Current Employee)
    Leeds, England (UK)

    ProsFocus on results is great

    ConsPeople agenda has scope to improve

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Unrealistic

    Recruitment (Current Employee)
    Leeds, England (UK)

    ProsVariety of work to can work on a number of contracts which in turn allows you to meet a lot of people.

    ConsNo support from senior management when dealing with operational staff. Top heavy on senior management- leads to conflicting messages and huge delays in completing work. Poor salaries lower than average regional salaries. Lack of employee engagement. Poor understanding of work life balance.

    Advice to Senior ManagementManage the clients to ensure best delivery and smooth processes that maximise results as oppose to "keeping them happy". Utilise the skills and experience of staff.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great people, Poor Management

    Software Developer (Current Employee)
    Leeds, England (UK)

    ProsEveryone is approachable and willing to help
    Loads of overtime
    Decent equipment

    ConsHigh staff turn around
    Lack of business wide system knowledge
    Pay is well below countries average
    Too much management
    Not enough permanent staff, lots of contractors.
    Everyone scared of one particular person in Management (wrong style of management)

    Advice to Senior ManagementRestructuring top management to remove the people which cause people to be afraid of there jobs / career.

    No, I would not recommend this company to a friend

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    Poor management

    Assessor (Current Employee)
    Leeds, England (UK)

    ProsGood base salary
    Great benefits
    Colleagues a great bunch

    ConsPoor management of people and resources.
    Job applied for failed to materialise - made one up for me travelling all over - cost company £££££s in expenses - not good use of resource

    Advice to Senior ManagementRecognise your people - a simple thank you once in a while wouldn't go amisss

    No, I would not recommend this company to a friend

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    Blind leading the Blind

    CSA (Current Employee)
    Leeds, England (UK)

    ProsEmployee benefits good and then it goes down hill!!!!

    ConsTraining very much a rushed job absolutely shocking. No personal feedback on personal performance. No accountability or ownership with either t/L's or management. Team leaders and management unsure of clients expectations and understanding of what the scheme is about. Constant re-training and general poor performance, Attitudes are unprofessional and its up your self to train your self. I.t systems inadequate call monitors are disgraceful and base only upon opinion not on facts of calls made.Overall shocking,disgraceful and i wouldn't recommend anyone with a shred of integrity to work for this company

    Advice to Senior ManagementHave the relevant staff with the relevant skills set to do the job properly before recruitment commences. Make sure that you understand the client before you attempt to train others.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Environment Manasger

    Environment Manager (Former Employee)
    Leeds, England (UK)

    ProsVery good organisation to work in.
    People are very keen on getting new processes and functions set.
    Easy to setup new functionality.
    Caring towards employee.

    ConsYou need to be in right place and right time to get your processes set at right level to do the work flow smoothly.
    You need to have good contacts in middle management to get buyin for new things to implement.

    Yes, I would recommend this company to a friend

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    OK to work here...but I cant see myself stay here in long-term

    Anonymous Employee (Current Employee)
    Leeds, England (UK)

    ProsBenefits seem fair and competitive but lack of character within company and it is so big that you do not feel being part of it

    ConsVery hard to get through to HR

    Advice to Senior ManagementThey should try to improve communication to their employees more

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Glassdoor is your free inside look at Capita reviews and ratings in Leeds, England — including employee satisfaction and approval rating for Capita CEO Paul Pindar . All 7 reviews posted anonymously by Capita employees.