Capita

  www.capita.co.uk
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Capita Reviews in London, England

Updated Jul 17, 2014
All Employees Current Employees Only

2.5 39 reviews

46% Approve of the CEO

Capita CEO Paul Pindar

Paul Pindar

(13 ratings)

31% of employees recommend this company to a friend

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised(in 10 reviews)

  • Not minimum wage, fairly easy to change working hours as long as the department has availability, and also has some decent people working there(in 5 reviews)


Cons
  • No support from senior management when dealing with operational staff(in 8 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing(in 5 reviews)

39 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

     

    Graduate surveyor

    Graduate Surveyor (Current Employee) London, England (UK)

    ProsGood working environment
    Easy going

    ConsCan get boring at times

    Advice to Senior Managementwork needs to be organized

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Capita IT Services - Programme Manager

    Senior Programmer Manager (Former Employee) London, England (UK)

    ProsGood people, No-nonsense attitude. Financial focused. Appreciated and rewarded . You are empowered to succeed

    ConsDot expect someone to manage your career. You need to do this !

    Advice to Senior ManagementNone that I can think of

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Horrific- will not leave me alone even now!

    Call Handler (Former Employee) London, England (UK)

    Prosatmosphere. training... formality/ professional and sometimes helpful

    Conssalary-
    after leaving in 2010- I was asked for an overpayment of salary to be paid back. I did not understand this and asked again for support. I was later ignored and felt it was a mistake by them.
    4 years later......... I receive letters from debt collectors! a separate body. I then go the CAB for support....the CAB wrote a letter requesting a breakdown of overpayment.....and the debt collectors have funny enough not received this? unfortunately they still have not responded. now when I don't receive letters- its BIG, I then get threats of having doorstep collectors arrive at my house and so on.
    does not sound very fair, especially writing this.

    Advice to Senior Managementto accept responsibility of their mistakes. not involve unnecessary bodies as they may worsen a situation.

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    'Crapita'- an understatement.

    Administrative (Former Employee) London, England (UK)

    ProsImmediate team members supportive
    Work-life balance
    Central location of office
    Pay rise

    ConsNo training- a "just get on and do it" attitude
    Weak management
    No team meetings
    Slow systems
    No career progression
    Client expectations not managed
    No support from management
    Cheapskate company
    Don't listen to employees' views
    Own internal departments are never willing to help
    No 1:1 or review

    Advice to Senior ManagementEnsure that everyone can progress within the company.
    Organise for some members of the SMT to visit the offices and listen to employee views
    Invest in training
    Make decisions quicker and involve everybody affected
    Invest the time in staff- ensure everybody has a 1:1 and review
    Do things properly!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Too crowded for career oriented professionals

    Visiting Officer (Current Employee) London, England (UK)

    ProsGenerous travel expenses, flexibility and option of working in your local area.

    ConsLack of direction, perhaps because of doing too many things at the same time.

    Advice to Senior ManagementEither make every business sector more independent or concentrate on one sector at a time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Very tight, very dull, backwards company

    Project Manager (Former Employee) London, England (UK)

    ProsI cannot think of one.

    ConsEvery second working for Capita was unpleasant. They have a lot of government contracts because they are the cheapest but with that comes a horrible working environment, unrealistic expectations and a low calibre of staff. Would never touch them again.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    good to start in. not to develop career

    Project Manager (Current Employee) London, England (UK)

    Prosvery few if any benefits

    Consno clear direction. structure changes every month

    Advice to Senior Managementhire a charismatic leader who can deliver

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

     

    Run by boys - concerned only about money

    Consultant (Current Employee) London, England (UK)

    ProsColleagues and clients - you can make your role independent.

    ConsTreats employees like machines, without care, consideration or adherence to employment legislation. The senior team operate a clique where, if your face fits, you can behave badly, not perform but receive salary increases. This profitable company has offered its staff NO pay increases, increased targets and reduced job security. What keeps people here is the client base.

    Advice to Senior ManagementListen to the real stars ... then act. Stop believing the hype from poor divisional heads.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

     

    Money pinching, non university educated working class enviroment

    L&D Consultant (Former Employee) London, England (UK)

    ProsGovernmental work hours 9am - 5.30pm

    ConsLike time travelling 20 years back in time

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great individuals squeezed into poor roles

    Anonymous Employee (Current Employee) London, England (UK)

    ProsLots of opportunity to increase work experience including good clients, huge contracts and interesting projects
    Some excellent people and great ideas
    Lots of change and plenty of job opportunities internally although not always in the same team
    Strong name and brand that can help drive your career
    Good training opportunities

    ConsProfit before people - crowing about huge profits whilst refusing incremental salary increases
    Demotivated workforce
    Salaries well below market rate in most divisions
    Poor internal communication
    Poor IT infrastructure and tools
    Failing contracts

    Advice to Senior ManagementReward your employees and they will keep Capita great

    No, I would not recommend this company to a friend

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