Capita Reviews

Updated March 31, 2015
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2.7
254 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Capita CEO Andy Parker
Andy Parker
2 Ratings

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)

Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. it was a fruitful experience

    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Capita as an intern

    Pros

    benefits are always good. the salary is just fine, and the atmosphere is ambiant

    Cons

    They have some mean people working in their offices trying to push you away from their coffe mugs

    Advice to ManagementAdvice

    keep it up peeps

  2. Too much cost cutting and not enough investment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful

    Support Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Good location. Just opposite parliament.

    Cons

    Low pay, hard work, treat you as a slave.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful

    Worst experience I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time (more than a year)

    Pros

    I don't think any advantage except location of company.

    Cons

    hopeless management, no transparency in any process, rules are different for different employee,
    rude and arrogant behavior by HR department.

    Advice to ManagementAdvice

    Need improvement in all area. Especially

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful

    Relaxed work environment and reasonable salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - PPI Case Handler in Chester, England (UK)
    Current Contractor - PPI Case Handler in Chester, England (UK)

    I have been working at Capita as a contractor (less than a year)

    Pros

    The office environment is quite relaxed where we work in teams. There is pressure to hit targets but it is not a stressful environment. The work is contract based so there is not much security but in the short time I have been there I have had 2 pay rises and expect another in a few months (dependent on hitting/exceeding targets). Company offers paid holidays and some other benefits.

    Cons

    The work is only temporary/contract work so there is not much scope to progress a career there unless the client extends the contract.

    Advice to ManagementAdvice

    Some of the processes that we must follow to achieve our targets are not ideal. There needs to be more hands on management where they can get a feel as to what it is like to do the job before they make the strategies in order to achieve the goals and targets set.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. O2 recontracting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (more than a year)

    Pros

    Great team members and most of team leaders

    Cons

    Long hours, treated like dirt, upper management don't have time for you. No bonuses. Can't progress or move to a different department.

    Advice to ManagementAdvice

    Stop letting your best staff leave. Improve bonuses and better shifts

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Disjointed and siloed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer in Reading, England (UK)
    Current Employee - Software Developer in Reading, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    Money available for people prepared to demonstrate that they are indispensable. Big and complex projects provide room to grow as a technical professional as there will always be problems to solve if you put your mind to it. Don't expect any recognition for this however.

    Cons

    Teams are divided by an impenetrable wall of managers. All the business' clerical functions such as payroll are disorganised, pitifully slow and poorly communicated. Roles and responsibilities are poorly-defined and warnings about lack of direction are ignored.

    Advice to ManagementAdvice

    Find out how things are supposed to work, or fix them when they don't, and convey this to employees. Recognise technical ability as well as social climbing. Take some care to figure out what an employee is supposed to be doing and who is meant to support them before parachuting them into a role.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful

    Decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator in Beckenham, England (UK)
    Current Employee - Administrator in Beckenham, England (UK)

    I have been working at Capita

    Pros

    Once you get your foot in the door it's good to move around as they are big on internal recruitment

    Nice working environment for people in there 20s

    Cons

    Not much free parking

    No clear path for progression

    More moving sideways into different departments than moving up into senior roles

    Advice to ManagementAdvice

    Build a really good relationship with your staff in order to increase morale and make it a nice working environment

    Recommends
    Positive Outlook
    Approves of CEO
  10. large organisation, separated divisions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in London, England (UK)
    Current Employee - Consultant in London, England (UK)

    I have been working at Capita full-time (more than a year)

    Pros

    part of a large business with opportunities across the business, large annual conference

    Cons

    employees are limited to knowledge on the sector they work in, not much communication about other divisions that could help expand skills and experience

    Advice to ManagementAdvice

    spend more time to understand the business units

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. Great environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in London, England (UK)
    Current Employee - Senior Project Manager in London, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    The people, management style and focus on equality

    Cons

    I honestly can't think of anything at the moment

    Recommends
    Positive Outlook

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