Capita Reviews

Updated August 2, 2015
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2.6
Rating Trends
Recommend to a friend
Approve of CEO
Capita CEO Andy Parker
Andy Parker
15 Ratings

Pros
  • Flex hours and work life balance (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)

Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • No bonuses, no career progression (in 8 reviews)

More Pros and Cons

303 Employee Reviews

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  1. Too much cost cutting and not enough investment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good


  2. Helpful (2)

    Support Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita

    Pros

    Good location. Just opposite parliament.

    Cons

    Low pay, hard work, treat you as a slave.


  3. Helpful (3)

    Worst experience I ever had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I don't think any advantage except location of company.

    Cons

    hopeless management, no transparency in any process, rules are different for different employee, rude and arrogant behavior by HR department.

    Advice to Management

    Need improvement in all area. Especially


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  5. Financial controller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Controller in London, England (UK)
    Former Employee - Financial Controller in London, England (UK)

    I worked at Capita

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Generous bonus scheme and other benefits

    Cons

    Very negative work environment to be in

    Advice to Management

    Review leaving forms of staff


  6. Helpful (1)

    Join at your peril

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very helpful and technical team

    Cons

    Promise to deliver much but deliver little.

    Advice to Management

    Get a strategy in place for the company to develop further or you will sink.


  7. Senior Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Upavon, England (UK)
    Current Employee - Anonymous Employee in Upavon, England (UK)

    I have been working at Capita

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great facilities, great transformation team.

    Cons

    Very flat organisational structure - departments are often 1 deep.


  8. Lack of challenge

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    The initial process of getting the job was very simple, filled out an online application, contacted for a telephone interview where once done I was placed on hold for 2 minutes and then asked for a face to face interview. Interview was a group setting but involved one person telling us about the job and asking to fill out some personal details (name, address, health questionnaire etc), individually taken out for a role play (reading from a screen, easy enough) then a one-to-one interview where basic questions asked (describe a time you gave good cust. service, when you received some feedback that made you change your working methods etc) and was called within 2 hours with a job offer. The job itself is simple, working to targets - average handling time for customers and regularly marked by quality but after working here I have realised that I am more suited to a fast-paced environment where no two hours are the same (never mind two days!)

    Cons

    Lack of communication across departments, minor issues with IT etc (marking me down as an employee who has left because I had a similar name etc)


  9. Doing time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    You get free air and gravity

    Cons

    Poor communication from senior management Poor remuneration and no bonus Lack of direction Focus is only on profit

    Advice to Management

    Quit the slash and burn tactics


  10. Senior analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice friendly people. A lot of team work takes place to get things done. Good opportunities. Good benefits.

    Cons

    Lack of training. Poor management at times. Very process driven. Remuneration packages/ disappointing.


  11. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Capita full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility, mobility, learning and consistency

    Cons

    Nothing to write about here



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