Capita
2.6 of 5 174 reviews
www.capita.co.uk London, United Kingdom 5000+ Employees

Capita Reviews

Updated Jul 3, 2014
All Employees Current Employees Only

2.6 174 reviews

                             

51% Approve of the CEO

Capita CEO Paul Pindar

Paul Pindar

(53 ratings)

32% of employees recommend this company to a friend
174 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Whilst ITS has a lot of drawbacks it has some really good staff, an excellent working atmosphere, and a good work/life balance"
    in 9 reviews
  • "Flexible working and excellent training"
    in 4 reviews
Cons:
  • "No support from senior management when dealing with operational staff"
    in 8 reviews
  • "No long term career progression"
    in 5 reviews
  • Show more review highlights

Reviews

     

    it was a fruitful experience

    Anonymous Employee (Former Employee)

    Prosbenefits are always good. the salary is just fine, and the atmosphere is ambiant

    ConsThey have some mean people working in their offices trying to push you away from their coffe mugs

    Advice to Senior Managementkeep it up peeps

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    1 person found this helpful  

    Support Developer

    Anonymous Employee (Current Employee)

    ProsGood location. Just opposite parliament.

    ConsLow pay, hard work, treat you as a slave.

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    1 person found this helpful  

    Worst experience I ever had

    Anonymous Employee (Former Employee)

    ProsI don't think any advantage except location of company.

    Conshopeless management, no transparency in any process, rules are different for different employee,
    rude and arrogant behavior by HR department.

    Advice to Senior ManagementNeed improvement in all area. Especially

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Think twice before you join

    Senior Developer (Former Employee)
    Bedford, England (UK)

    ProsNice friendly place to work in.

    ConsVery less to learn new things. same old software using from long time.

    Advice to Senior Managementprovide traning to the employees, reduce the cost of software for the customer.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Ok experience, slightly prepared me for university

    Graduate Engineer (Former Employee)
    Manchester, England (UK)

    ProsSmall office environment, training courses available.

    ConsNo structure for training, left on your own,

    Advice to Senior ManagementImprove graduate training

    No, I would not recommend this company to a friend

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    Service Desk Analysis - be wary of every move you make

    Service Desk Analyst (Former Employee)
    Weybridge, England (UK)

    ProsThe benefit of working at Capita for me was to learn what and how a call center agents handle our requests, complaints, enquire and advise. As I got to work for a big company like Capita, reasonable pay

    ConsLack of training, no progression, no management support

    Advice to Senior Managementprovide some training, progression and a little respect

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great for career opportunities - communication not great

    Anonymous Employee (Current Employee)
    Newcastle, England (UK)

    Pros- very good at investing in staff training wise - keen to see people progress
    - good work/life balance, plenty of activities and Summer/Winter events organised
    - senior management are very approachable
    - encouraged to give ideas on how to improve client relationships and business in general

    Cons- long working hours and fairly stressful
    - communication between the top senior managers isn't great - can definitely be improved
    - not much feedback to staff on what goes on or is discussed (regarding work) between senior managers
    - salary not that great compared to other companies

    Advice to Senior ManagementCommunicate more with all staff and don't keep them in the dark with issues etc

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Busy

    Anonymous Employee (Former Employee)

    ProsReally good group of people you work with, good pay and benefits

    ConsNot much training was provided, only training i got was from a guy that was doing the same as me but had only been there for 4 months at most

    Advice to Senior ManagementIf you offer training on an interview then actually provide the training.

    No, I would not recommend this company to a friend

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    Great to begin with with a shape fall

    Customer Services Representative (Current Employee)
    Belfast, Northern Ireland (UK)

    ProsThe people on you level

    ConsI Find it hard to get out of bed in the morning. Very clicky its not want you know its who.

    Advice to Senior ManagementMore Perks, Better wages.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Capita IT Services - Programme Manager

    Senior Programmer Manager (Former Employee)
    London, England (UK)

    ProsGood people, No-nonsense attitude. Financial focused. Appreciated and rewarded . You are empowered to succeed

    ConsDot expect someone to manage your career. You need to do this !

    Advice to Senior ManagementNone that I can think of

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Capita reviews and ratings — including employee satisfaction and approval rating for Capita CEO Paul Pindar . All 174 reviews posted anonymously by Capita employees.