Capita Reviews

Updated October 16, 2014
Updated October 16, 2014
201 Reviews
2.5
201 Reviews
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Capita CEO Paul Pindar
Paul Pindar
63 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 11 reviews)

  • Friendly staff, somewhat flexible working (depending on manager) (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • No training or onboarding relating to your specific position (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    shocking employer, only focused on profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deployment Engineer in London, England (UK)
    Current Employee - Deployment Engineer in London, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    lots of internal vacancies (aka high staff turnover) if you want to move around

    Cons

    pay is poor, I had no appraisal for 4 years, high management turnover so no consistency in direction and approach, treat customers with a low level of care, primarily this is a profits driven organisation. there is a culture of taking no responsibility driven by poor management and low levels of employee satisfaction, very depressing company to work for.

    Advice to ManagementAdvice

    stop talking absolute rubbish and jump off a cliff

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    No acknowledgement for your hard work and very poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Consultant
    Former Employee - Assistant Consultant

    I worked at Capita full-time (less than an year)

    Pros

    Good work experience for your CV

    Cons

    You are expected to do an unreasonable amount of overtime, which is under appreciated, in order to complete: work for projects that have unrealistic deadlines, 10-20 hours of mandatory training which is required to be undertaken each year and to fill in your time sheet on a weekly basis which can be very time consuming. There is also almost no training provided for graduates who are underpaid and at times the instructions for tasks given by senior staff are not clear due to members being more worried about completing their own work than helping others.

    Advice to ManagementAdvice

    Re-think about how you treat your employees such as by letting staff know that their hard work is valued and conduct a 360 degree review of all your senior managers to get a better insight into how they are performing and to ensure they are doing their job correctly. Better management will improve your employee's job satisfaction and thus Capita's staff retention. Furthermore, this will increase your employee's motivation to produce a higher standard of work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Pune (India)
    Former Employee - Customer Service Advisor in Pune (India)

    I worked at Capita full-time (more than an year)

    Pros

    shift timings with 7 hours log in

    Cons

    bad management, too much of office politics

    Advice to ManagementAdvice

    no use

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Terribly disorganised and they rip off their own staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in London, England (UK)
    Current Employee - Consultant in London, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    There is such a lack of visibility of who is doing what that you can get away with not doing much work.

    Cons

    10% bonus described in contracts is never given to anyone except directors and above who usually get more than that. No pay rises. No personal or professional development. Completely unstructured. Almost non-existent communication from senior people. Clients choose Capita because they are cheap (and therefore rubbish). Senior positions are only given to chartered accountants, regardless of relevancy. The whole company is run by accountants who are bean counters and who place zero value on the employees. Only work for these ungrateful idiots if you like to be viewed as a "productivity unit" on a spreadsheet. Expect nothing in return for hard work. As an example: just before Christmas each year we receive an email telling us to do between 12 and 20 hours of mandatory online training that is non-billable and must be completed in our own time. Not doing it is a sackable offence. Work 20 hours one day and expect to be given some slack the next day? No way. You must bill 7.5 hours each day or face disciplinary action. Any work over 7.5 hours is a free gift to Capita and they write this into the contracts.

    Advice to ManagementAdvice

    You need to re-evaluate the whole way your company is run by putting an emphasis on employee satisfaction. It wouldn't take much effort or money. Happy employees do good work. As it stands pretty much all of my colleagues openly hate Capita and specifically you, the upper management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Recruitment business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita

    Pros

    There are a number of accounts that they have won

    Cons

    No career progression. Very much depended on who you were as to getting any opportunity.

    Advice to ManagementAdvice

    Career maps

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Nasty bullying culture. Underinvest in systems and staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Leeds, England (UK)
    Former Employee - Senior Project Manager in Leeds, England (UK)

    I worked at Capita full-time (less than an year)

    Pros

    Colleagues pleasant to work with. If you can take being shouted at then I suppose there are good opportunities for advancement as staff turnover is stratospheric

    Cons

    There's a nasty bullying culture that comes right down from the top. I have sat in meetings where senior managers have been shouted at. This has resulted in a staff turnover of over 60% in the IT department in the year I was there. They also underinvest in their systems (how they manage to keep their FCA approval I'll never know) so they fail a lot and there is continual pressure to fire-fight.

    Advice to ManagementAdvice

    The Directors responsible (it is well known at corporate level who they are) should be sacked.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Underpaid is an understatement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Capita

    Pros

    Other staff on your level are good.

    Cons

    Quick staff turnaround because of how we are treated. I'm working on one of Capitas big contracts in the UK but to say I'm overworked is an understatement. I get paid just over £15k and find myself at the point of walking out the office everyday. Lunch breaks are a thing of the past thanks to being given the workload of 4 people and getting no sympathy from a team leader. Training is no good as it in no way prepared us for the job in hand and team leaders got the same training as workers. Capita are extremely money focused so management will take on more work than their teams can handle as it will make them more money and they don't have to do the work.

    I wake up each morning thinking of a way I can get myself dismissed so I don't have to pay the extortionate training fee for the training that didn't help me do my job. When you ask for help you get pointed to someone, then they will point you, then they will and so on.

    My advice is unless you can speak to someone working at capita where you will be working, don't do it.

    Did I mention that in my first month I get fined by bank and insurance because capita paid me 2 weeks late? Yeah...they lost my bank information.

    Advice to ManagementAdvice

    Sort it out, think of your workers and you will probably make more money than just throwing 300% workload at them...no one should get paid £15k and feel like they are running a multinational empire which has come under fire from the media and is about to collapse.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Horrific- will not leave me alone even now!

    Former Employee - Call Handler in London, England (UK)
    Former Employee - Call Handler in London, England (UK)

    I worked at Capita full-time (more than an year)

    Pros

    atmosphere. training... formality/ professional and sometimes helpful

    Cons

    salary-
    after leaving in 2010- I was asked for an overpayment of salary to be paid back. I did not understand this and asked again for support. I was later ignored and felt it was a mistake by them.
    4 years later......... I receive letters from debt collectors! a separate body. I then go the CAB for support....the CAB wrote a letter requesting a breakdown of overpayment.....and the debt collectors have funny enough not received this? unfortunately they still have not responded. now when I don't receive letters- its BIG, I then get threats of having doorstep collectors arrive at my house and so on.
    does not sound very fair, especially writing this.

    Advice to ManagementAdvice

    to accept responsibility of their mistakes. not involve unnecessary bodies as they may worsen a situation.

  10. 1 person found this helpful  

    Regrettable Decision to join Capita

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Pros

    The only positive thing I can find to say about my experience with Capita, is that despite the reality of the situation they're a credible name to have on my CV

    Cons

    They continually trade on being a FTSE 100 business with so many thousand employees etc, however be aware, you are not joining a unified large company, with the corporate values of other large corporations. Instead you are joining one of many small businesses that have been acquired. Whilst Capita try to drive their central values into these businesses, the reality is that most do not adhere to them and are run by the previous owners who have no loyalty or adherence to the group. You do all of the Diversity, Harassment training etc that is common with corporations this days and all it ultimately serves, is to highlight the lack of adherence to all of these codes. I have been shouted at, sworn at, verbally abused, and when it was escalated it went nowhere and the level of sexism amongst several all male teams, is like going back in time. Poor work-life balance, poor work environment, lack of collaboration amongst divisions and poor moral amongst staff. Horrible, bullying culture.

    Advice to ManagementAdvice

    Listen to employees, review your management training and ensure your acquired MD's go through this on an ongoing basis in order to bring them up to the corporate standard and not small business mentality.
    Live by your values don't just post them on a website and think that this is sufficient. Review and look into yor staff attrition rates and wake up to why.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    'Crapita'- an understatement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative in London, England (UK)
    Former Employee - Administrative in London, England (UK)

    I worked at Capita full-time (more than an year)

    Pros

    Immediate team members supportive
    Work-life balance
    Central location of office
    Pay rise

    Cons

    No training- a "just get on and do it" attitude
    Weak management
    No team meetings
    Slow systems
    No career progression
    Client expectations not managed
    No support from management
    Cheapskate company
    Don't listen to employees' views
    Own internal departments are never willing to help
    No 1:1 or review

    Advice to ManagementAdvice

    Ensure that everyone can progress within the company.
    Organise for some members of the SMT to visit the offices and listen to employee views
    Invest in training
    Make decisions quicker and involve everybody affected
    Invest the time in staff- ensure everybody has a 1:1 and review
    Do things properly!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Capita Photos

Mazars House, Gelderd Road, Gildersome (Photo thanks to Geograph user Humphrey Bolton, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)
Capita Symonds, Treforest Industrial Estate (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
Capita (Photo thanks to Geograph user Anne Burgess, Some Rights Reserved)

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