Capita

  www.capita.co.uk
  www.capita.co.uk

Capita Reviews

Updated December 22, 2014
Updated December 22, 2014
218 Reviews
2.4
218 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capita CEO Paul Pindar
Paul Pindar
64 Ratings

Review Highlights

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)


Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Average to company to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Mumbai (India)
    Current Employee - Analyst in Mumbai (India)

    I have been working at Capita

    Pros

    - good salary for management
     - growth opportunity for people with good boss-management skills

    Cons

    - no work-life balance
     - lot of politics
     - senior management completely unaware about the grass-root realities

    Advice to ManagementAdvice

    - please recruit knowledgeable people in middle & senior management

    Doesn't Recommend
    Negative Outlook
  2.  

    Capita .Net Software Development Process - Pune

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Pune (India)
    Former Employee - Senior Software Developer in Pune (India)

    I worked at Capita

    Pros

    - Good Cafeteria.
    - Good Support from colleagues.

    Cons

    - Poor Management and Visualization.
    - Job Insecurity. Hire and Fire Mentality.
    - No work life balance : Be ready to work for 12 hours everyday.
    - Even we have to apply for leave on Saturday and Sunday.
    - Poor Architecture, No Technical Growth.
    - Too much work overload, with non realistic deadline.
    - Too much pressure created on developers.
    - More meetings and less work and strict deadline creates too much pressure on developers.
    - It is product based company and no product knowledge is provided to developer.
    - No Technical training provided to developers.
    - Poor Technical Architecture with lots of limitation again creates too much pressure on developer.
    - Learnt wonderful lesson from Capita : Be Cautious while choosing your next company.

    Advice to ManagementAdvice

    - Kindly work on above cons so CAPITA can be really a good place to work. Cons are not for criticizing company but just to improve work culture.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Quality Coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst in Leeds, England (UK)
    Current Employee - Quality Analyst in Leeds, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    LOL! NONE! there isn't any at all to be fair.

    Cons

    Do not pay enough money, do not listen to employees.

    Advice to ManagementAdvice

    Actually bother to listen to your employees, no strategy and everything changes overnight.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    No concern for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Line Desktop Support Analyst in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Second Line Desktop Support Analyst in Crawley, West Sussex, South East England, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    To be honest, i can't think of any

    Cons

    Empty promises of training, no pay rises for years, yet buy outs continue, bought out by Capita from Northgate Managed Services, but may as well have stayed the same, no feeling of belonging, absolutely zero investment in employees

    Advice to ManagementAdvice

    Train people to be able to use the technologies they are expected to support, IT is dynamic, training is essential to stay up to date with emerging technologies. it looks bad to a customer to have to spend all the time looking for answers on Google!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    False promises and poor company culture including bad management of projects - STAY AWAY!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Java Developer in London, England (UK)
    Former Employee - Senior Java Developer in London, England (UK)

    I worked at Capita full-time (less than an year)

    Pros

    Big name but you will learn nothing here, you will not progress as a developer

    Cons

    bad environment
    False promises from management
    Salary increases hardly ever happen
    No career progression

    Advice to ManagementAdvice

    Learn how to treat employees!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Poor implementation of a simple delivery model

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Agile Project Manager in London, England (UK)
    Former Employee - Agile Project Manager in London, England (UK)

    I worked at Capita full-time (more than 3 years)

    Pros

    Quite a few people work from home which sounds really good for flexibility. There are internal development and research projects going on all the time.

    Cons

    Even though you work from home a few times, you end up working 11 hours plus a day. Due to short-term issue fixing mentality of the management, you end up working on issues without any recognition. More people needed to deliver to support overworked teams. Due to above and lack of pay increases, so many people move.

    Advice to ManagementAdvice

    Provide strategic viewpoints rather than a fix-it now culture. Do not make changes to the organisation every year or more - not helpful for delivering solutions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    shocking employer, only focused on profits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deployment Engineer in London, England (UK)
    Current Employee - Deployment Engineer in London, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    lots of internal vacancies (aka high staff turnover) if you want to move around

    Cons

    pay is poor, I had no appraisal for 4 years, high management turnover so no consistency in direction and approach, treat customers with a low level of care, primarily this is a profits driven organisation. there is a culture of taking no responsibility driven by poor management and low levels of employee satisfaction, very depressing company to work for.

    Advice to ManagementAdvice

    stop talking absolute rubbish and jump off a cliff

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    No acknowledgement for your hard work and very poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Consultant
    Former Employee - Assistant Consultant

    I worked at Capita full-time (less than an year)

    Pros

    Good work experience for your CV

    Cons

    You are expected to do an unreasonable amount of overtime, which is under appreciated, in order to complete: work for projects that have unrealistic deadlines, 10-20 hours of mandatory training which is required to be undertaken each year and to fill in your time sheet on a weekly basis which can be very time consuming. There is also almost no training provided for graduates who are underpaid and at times the instructions for tasks given by senior staff are not clear due to members being more worried about completing their own work than helping others.

    Advice to ManagementAdvice

    Re-think about how you treat your employees such as by letting staff know that their hard work is valued and conduct a 360 degree review of all your senior managers to get a better insight into how they are performing and to ensure they are doing their job correctly. Better management will improve your employee's job satisfaction and thus Capita's staff retention. Furthermore, this will increase your employee's motivation to produce a higher standard of work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Advisor in Pune (India)
    Former Employee - Customer Service Advisor in Pune (India)

    I worked at Capita full-time (more than an year)

    Pros

    shift timings with 7 hours log in

    Cons

    bad management, too much of office politics

    Advice to ManagementAdvice

    no use

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Terribly disorganised and they rip off their own staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in London, England (UK)
    Current Employee - Consultant in London, England (UK)

    I have been working at Capita full-time (more than an year)

    Pros

    There is such a lack of visibility of who is doing what that you can get away with not doing much work.

    Cons

    10% bonus described in contracts is never given to anyone except directors and above who usually get more than that. No pay rises. No personal or professional development. Completely unstructured. Almost non-existent communication from senior people. Clients choose Capita because they are cheap (and therefore rubbish). Senior positions are only given to chartered accountants, regardless of relevancy. The whole company is run by accountants who are bean counters and who place zero value on the employees. Only work for these ungrateful idiots if you like to be viewed as a "productivity unit" on a spreadsheet. Expect nothing in return for hard work. As an example: just before Christmas each year we receive an email telling us to do between 12 and 20 hours of mandatory online training that is non-billable and must be completed in our own time. Not doing it is a sackable offence. Work 20 hours one day and expect to be given some slack the next day? No way. You must bill 7.5 hours each day or face disciplinary action. Any work over 7.5 hours is a free gift to Capita and they write this into the contracts.

    Advice to ManagementAdvice

    You need to re-evaluate the whole way your company is run by putting an emphasis on employee satisfaction. It wouldn't take much effort or money. Happy employees do good work. As it stands pretty much all of my colleagues openly hate Capita and specifically you, the upper management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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