Capita Reviews

Updated March 26, 2015
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2.7
253 Reviews
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Approve of CEO
Capita CEO Andy Parker
Andy Parker
2 Ratings

Pros
  • good work/life balance, plenty of activities and Summer/Winter events organised (in 12 reviews)

  • Flexible working and excellent training (in 7 reviews)

Cons
  • No support from senior management when dealing with operational staff (in 13 reviews)

  • Sometimes acts like a new company rather than an established one and career progression is confusing (in 8 reviews)

More Pros and Cons

Employee Reviews

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  1. 1 person found this helpful

    Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Capita full-time (more than a year)

    Pros

    pension plan, meeting new people

    Cons

    Work you to the ground with no structure or rewards, low basic salary

    Advice to ManagementAdvice

    To do what they get paid to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful

    Even one star is too much - a horrid place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Capita full-time (more than 10 years)

    Pros

    The people who came along from previous acquisitions are the only 'pro' really. There's not much else to praise about such a shambolic place. I was warned about Capita and its poor reputation, and found that to be wholly deserved.

    Cons

    The group's policy is to do whatever it can to save money. If this means dumping on loyal, well-qualified staff then they have absolutely no issue in this. Corners are cut everywhere which of course results in poor delivery to clients - but then again Capita is a huge machine so it doesn't really give a toss.

    Within the Employee Benefits area after the merger, too many experienced people were replaced with junior i.e. cheaper hires. Yet at the same time, a few very highly paid 'yes men' were brought in and are riding the gravy train to this day, even though their targets remain unmet. It seems that if you can get onto the 'leadership team' and do enough sucking up / playing the game (however you want to phrase it), you'll be fine.

    Meanwhile those below the upper levels are given next to no consideration. Only those who have no shame in brown nosing - irrespective of expertise - seem to get by.

    If your company is ever acquired by Capita, start making plans to get out. Because any previous successes you have had, and any sense of camaraderie, no matter how good you are etc, any feel good factor you have at work will be out of the window within a few months.

    Advice to ManagementAdvice

    Recognise the value of experienced staff, and don't be so spineless. If you don't agree with 'division' or whoever else is in a higher position giving orders, have the balls to be professional. Don't just take the moaning and then come down on your team like a ton of bricks for no reason.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Awful, horrible company; treats employees like dirt, everyone hates working there, people leaving in droves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Centre Associate/Customer Service in Stirling, Scotland (UK)
    Former Employee - Contact Centre Associate/Customer Service in Stirling, Scotland (UK)

    I worked at Capita full-time (more than a year)

    Pros

    other than a low paid job, none whatsoever

    Cons

    everything, remove bonuses, constantly increase all targets to ridiculous, unattainable levels, staff turnover is the highest I've seen

    Advice to ManagementAdvice

    start again and behave like humans

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful

    Hire & Fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Pune (India)
    Former Employee - Anonymous Employee in Pune (India)

    I worked at Capita full-time (more than 3 years)

    Pros

    I wasted all those 4 years of my life in Capita.

    Cons

    Process oriented with no concern towards employee. They will take no time to fire if account / client closes. Will not bother to relocate into other account. Low increments and less pay. They claim to have benchmark as per role and experience but I think that's of ages ago. The cafeteria is even worst.

    Advice to ManagementAdvice

    Get in touch with band 7/6 employees. They will share the truth. People at higher levels are always going to be diplomatic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Insight into Financial Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time (more than a year)

    Pros

    Office hours: Monday to Friday
    Great people to work along with
    Easy to get to venue

    Cons

    Poor salary compared to its competitors
    No continued training or development
    High turnover of staff - no strategy to retain its "best" staff
    KPI's set not realalistic - good messure to keep costs down
    Disorganised and no local objectives
    Poor service delivery
    Does not get the name of "Crapita" for nothing

    Advice to ManagementAdvice

    Dont use "we are an outsourcing company" for lack of change or improvement
    More positive environment
    KPI's designed for individual departments rather than an orgainsation
    A thank you now & again
    Improve overall standards and organisation
    Improve salaries with competitors
    More pro-active attitude

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Bad Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)
    Former Employee - Anonymous Employee in Glasgow, Scotland (UK)

    I worked at Capita full-time (less than a year)

    Pros

    none, none, none, none, none

    Cons

    training is zero, keep changing hours of work.

  8. Average to company to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Mumbai (India)
    Current Employee - Analyst in Mumbai (India)

    I have been working at Capita

    Pros

    - good salary for management
     - growth opportunity for people with good boss-management skills

    Cons

    - no work-life balance
     - lot of politics
     - senior management completely unaware about the grass-root realities

    Advice to ManagementAdvice

    - please recruit knowledgeable people in middle & senior management

    Doesn't Recommend
    Negative Outlook
  9. Capita .Net Software Development Process - Pune

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Pune (India)
    Former Employee - Senior Software Developer in Pune (India)

    I worked at Capita

    Pros

    - Good Cafeteria.
    - Good Support from colleagues.

    Cons

    - Poor Management and Visualization.
    - Job Insecurity. Hire and Fire Mentality.
    - No work life balance : Be ready to work for 12 hours everyday.
    - Even we have to apply for leave on Saturday and Sunday.
    - Poor Architecture, No Technical Growth.
    - Too much work overload, with non realistic deadline.
    - Too much pressure created on developers.
    - More meetings and less work and strict deadline creates too much pressure on developers.
    - It is product based company and no product knowledge is provided to developer.
    - No Technical training provided to developers.
    - Poor Technical Architecture with lots of limitation again creates too much pressure on developer.
    - Learnt wonderful lesson from Capita : Be Cautious while choosing your next company.

    Advice to ManagementAdvice

    - Kindly work on above cons so CAPITA can be really a good place to work. Cons are not for criticizing company but just to improve work culture.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Quality Coach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Analyst in Leeds, England (UK)
    Current Employee - Quality Analyst in Leeds, England (UK)

    I have been working at Capita full-time (more than a year)

    Pros

    LOL! NONE! there isn't any at all to be fair.

    Cons

    Do not pay enough money, do not listen to employees.

    Advice to ManagementAdvice

    Actually bother to listen to your employees, no strategy and everything changes overnight.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. No concern for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Second Line Desktop Support Analyst in Crawley, West Sussex, South East England, England (UK)
    Current Employee - Second Line Desktop Support Analyst in Crawley, West Sussex, South East England, England (UK)

    I have been working at Capita full-time (more than 3 years)

    Pros

    To be honest, i can't think of any

    Cons

    Empty promises of training, no pay rises for years, yet buy outs continue, bought out by Capita from Northgate Managed Services, but may as well have stayed the same, no feeling of belonging, absolutely zero investment in employees

    Advice to ManagementAdvice

    Train people to be able to use the technologies they are expected to support, IT is dynamic, training is essential to stay up to date with emerging technologies. it looks bad to a customer to have to spend all the time looking for answers on Google!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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