Capital BlueCross
2.9 of 5 9 reviews
www.capbluecross.com Harrisburg, PA 1000 to 5000 Employees

Capital BlueCross Reviews

Updated Mar 26, 2014

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2.9 9 reviews

                             

100% Approve of the CEO

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Bill Lehr Jr.

(3 ratings)

43% of employees recommend this company to a friend
9 Employee Reviews
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    Started off great and progressively got worse as economy and the success of company goes downhill.

    Desktop Support Specialist (Former Employee)
    Harrisburg, PA

    ProsGood people that you work with for the most part. Everyone is friendly. But is getting worse as workloads increase due to decline in the businesses success which has caused less people to do a lot more.

    ConsToo many VPs, Directors, Managers. Very top heavy. Goal system is dept. or "team" goals. Meaning select few do a lot more work than others without being compensated for it. Tenure employees get to coast by doing minimum amount. If work. When I started it was a positive and family atmosphere, as economy and the business suffered, more layoffs occurred, which lead to restructuring of departments that didn't make any sense. Company is going downhill along with the moral of its workers.

    Advice to Senior ManagementMake the company less top heavy. And break down the silo'd IT department that doesn't work together. But each dept. looks after itself and meeting there goals. Don't burn out your employees. Senior employees should be held to the same standards as the hard workers that each department has that make up for the majority of the workload.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Nice people, too top heavy

    Intern (Former Employee)
    Harrisburg, PA

    ProsHad an exciting internship experience and met many new, wonderful people. Most people are friendly and easy to talk to.

    ConsThere were many days in which there was absolutely nothing for me to do.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Better than some employers

    Anonymous Employee (Current Employee)

    ProsAs a seasoned customer service rep, I appreciate that the management in this organization does not micro-manage. They provide you the opportunity to do your work without having to be told what you need to do. Reps are more likely to perform at their best as long as this continues. Co-workers are very friendly and will do what they can to help you in any way, as will most of the supervisors. If you perform to best of your ability, at some point, it may be noticed, affording you the opportunity for advancement.

    ConsNepotism is VERY alive here. Although you can advance, be sure to know who your competition is. There are MANY reps who have been promoted and not had to follow standard promotion rules because their mothers' are employees within the organization.

    The systems that reps have to use to view accounts seem to be stuck in the 80's. Way too many places to go within the system to find information, which can create longer talk time. I am also sad that there is no diversity in management. Within the customer service unit, there is one African American supervisor, which is a bit disturbing that an organization such as this doesn't promote any type of diversity. There are also not many males in the department either. This seems sexist.

    Advice to Senior ManagementHire more ethnic groups not only to answer your phones, but to help manage the representatives. Update the systems to assist representatives in their every day duties. Hire more males, especially those of color. Stop allowing someone to be promoted based on their parent and promote based on quality of work and experience.

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    • Culture & Values
           
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    Hypocrisy is the best policy here.

    Who the Hell Cares? (Current Employee)
    Harrisburg, PA

    ProsOne of the best reason to work here is the on-site cafeteria, the gym and Tai Chi classes. You'll need it, after all the BS around you.

    ConsIt's very nauseating day after day to put up with empty words about change, new ideas and inaction at the same time. Don't even think about challenging or questioning the current state of affairs, you'll either be black listed and will never get a raise or be shown the door for asking intelligent questions.

    Talent, skill and intellect come to Capital Blue Cross to die a suffocating and painful death. Monotonous, boring, slow, extreme red tape and a culture of favoritism are JUST a few of the things wrong with this company.

    Some of the people in HR are good but the entire department seems to follow what online salary sites like Payscale.com and Salary.com suggest the annual compensation should be, even though an individual is worth more than their rock bottom salaries and has a lot more experience than the position requires and can utilize a potential candidate's past experience.

    Advice to Senior ManagementPlease don't low ball candidates on the salary and take advantage of their situation when they are desperately in need of a job and seems as if the potential candidate is being nickel and dimed on the negotiating table, looks cheap on the company's part.

    If you can't pay someone depending on their years of experience and skill level, it is better to be upfront and honest about the candidate's over qualification for the stated job than to play hard ball with someone and push them into a corner.

    Never hire a non-technical manager to run a technical project and vice-versa. Listen, learn and adapt new trends in technology instead of trying mash up things in one place, like different business processes.

    Wearing business casual doesn't make the company a better place, even though we interact indirectly with customers. It's the ideas an individual has that matter, not how they look.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Absolutely wonderful, amazing.

    Other Party Liability Specialist (Current Employee)
    Lemoyne, PA

    ProsCBC is a main stay here in Central Pa, and knowing that I am a small part of a great company providing serivce to our members make me proud. Capital treats it's employees fairly and with respect. Provides us with Health Insurance and a minimal cost compared to other businesses

    ConsWay too many Vice Presidents within the company. We went without raises for a year and a half and during that time multiple individuals were named as Vice Presidents.

    Advice to Senior ManagementBe more open with your employees. We all know how the market is, and everyone is struggling. Just be honest

    Yes, I would recommend this company to a friend

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    Good place though hard time for health plans especially smaller ones like this.

    Anonymous Employee (Current Employee)
    Harrisburg, PA

    ProsMany good people, fair treatment, nice atmosphere, good work and personal balance, if you work really hard and don't let things get to you it is rewarding. A lot of new ideas getting aired people looking for creative solutions more than in the past.

    ConsNobody is quite sure what is next. It is starting to create more stress. There were recent layoffs and the culture is still digesting that. Not enough general industry expertise developed through management leadership or professional development.

    Advice to Senior ManagementDo few things but do them well. Don't approve anything without knowing how it will actually happen. If things get pulled in too many more directions the wheels will come off.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Thank God Anita Smith is gone!

    Account Executive (Current Employee)
    Harrisburg, PA

    ProsCompetitive entry-level pay with great benefits. With Anita Smith gone, company morale is on the rise.

    Consvery mechanistic management style with very little opportunity for advancement given to employees. the promote-from-within philosophy does not apply at Capital BlueCross, which leaves most employees at a halt in regards to advancing in the company.

    Advice to Senior ManagementListen to William Lehr. Not only is he a genius but also a Notre Dame grad. Go Irish!

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    2 people found this helpful  

    Avoid working at Capital Blue Cross

    Senior Director (Former Employee)
    Harrisburg, PA

    ProsHealth Insurance is recession resistant to an extent. Even in a down economy there are few layoffs.

    ConsThe management was horrible. The CEO 'resigned' under pressure so perhaps it will get better. The company was ran by two women, a CEO and SVP. The CEO demanded all of the SVP's time. Meeting held by the SVP were interupted by the CEO. So, here set 20+ people earning over 100,000+ a year waited. At one point in time almost all of the executive staff quit over the CEO's actions. But the best part were the consultants. At one point there were over 200 consultants from a leading firm work at Capital. It was a mess.

    Advice to Senior ManagementListen to employees

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Six years forward - 15 years back.

    Anonymous Employee (Current Employee)

    ProsSalary and benefits good. Excellent tuition reimbursement program and internal training opportunities. Gym in all buildings. Diversity of employees. Caring for the healthcare needs of our membership, individual and group markets.

    ConsSeasoned employees are not valued for their background, knowledge and experience, thereby no real opportunity for advancement, even within assigned department/unit.

    Changes to pension plan and medical benefits. Compensation for waving healthcare coverage not on par with other large employers.

    Top heavy - too many supervisors, managers, directors, senior directors, vice-presidents, and senior vice-presidents, executive vice-presidents, president, CEO for a company of 2000 employees.

    Advice to Senior ManagementTrust in your employees and this states members, employers, and brokers for feedback. Remove consultants who are not familiar with the needs of Pennsylvanians. Provide the level of support and structure to sales execs as prior to the restructure.

    Promote from within, based on education, knowledge, experience and skills, I.e. interdepartmental advancement and opportunity.

    Replace inexperienced managers and reduce the size of upper level management.

    Become innovative again. With the economy and prices soaring, become a leader once again by implementing 4-day work weeks and/or work from home on an every other day basis for employees with long commutes (50+ miles per day).

    No, I would not recommend this company to a friend

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