Capital Group Reviews

Updated August 2, 2015
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3.4
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Recommend to a friend
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Philip de Toledo
191 Ratings

Pros
  • Work-life balance is encouraged (in 44 reviews)

  • They have great benefits like time off is about 21 days I think (in 54 reviews)

Cons
  • Senior management tends to be hired from the outside (in 30 reviews)

  • Pays less than other alternatives (PE/Hedge Fund) but the work-life balance is fantastic (in 9 reviews)

More Pros and Cons

433 Employee Reviews

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  1. Challenging work. Great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA

    I have been working at Capital Group full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really smart, motivated people. Good benefits and work/life balance.

    Cons

    Some really bad managers that should be fired. Don't let go of bad employees quick enough


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Los Angeles, CA
    Former Employee - Senior Manager in Los Angeles, CA

    I worked at Capital Group (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Benefits Nice office environment Friendly coworkers Established Company

    Cons

    Frequently changing management Frequent office desk relocations Concerns about job security

    Advice to Management

    reduce the amount of change


  3. World Class Company with room to grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Senior Accountant/Assistant Fund Controller in Irvine, CA
    Former Employee - Lead Senior Accountant/Assistant Fund Controller in Irvine, CA

    I worked at Capital Group full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great retirement plan Culture of respect and integrity Nice coworkers

    Cons

    So big that advancement is difficult Overemphasis on collaboration Limited growth opportunities due to bureaucracy

    Advice to Management

    Decrease focus on horizontal growth and help associates to grow vertically.


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  5. Helpful (2)

    Great company, not perfect.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Carmel, IN
    Current Employee - Client Service Representative in Carmel, IN

    I have been working at Capital Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable company that cares about its people. Great benefits and pay is nice. People you work with are nice. There is a cafeteria on site which is convenient and good.

    Cons

    Slow moving company. Nothing flashy. People seem to have no motivation and are just waiting on retirement. There's a weird culture here, you love it but then some people seem to be just doing the minimum to get by and have no drive or motivation. It is kind of a bummer.

    Advice to Management

    Cut the fat.


  6. Helpful (1)

    Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Norfolk, VA
    Current Employee - Customer Service in Norfolk, VA

    I have been working at Capital Group full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    very relaxed environment. pay employees to stay and get fit. company help pay for undergrad. freedom to think on your own.

    Cons

    poor work and home balance. tons of req overtime. promotions come far and in-between. customers can be rude and very call center based job.

    Advice to Management

    none


  7. Helpful (1)

    Advisor Marketing/Client Services Sr

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor Marketing/Client Services Senior
    Current Employee - Advisor Marketing/Client Services Senior

    I have been working at Capital Group full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company, great associates. There are a lot of perks that we take for granted. A very generous retirement plan. Lots of complaints of no promotions, but on day one if you let your manager know what you want to do and what your goals are, they will work with you to get you there. There's a lot of good training, and you will be the among the most knowledgeable in the industry

    Cons

    The good training leads to high turnover because the pay does not increase with your training/responsibilities. Two months of training for an additional role, no pay increase. Two weeks of training for an additional role, no pay increase. They are basically a farm system for other mutual fund/wealth management companies because other companies know how much you know, and will pay you more to work for them


  8. Helpful (2)

    Senior Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Capital Group

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The benefits, pay and work/life balance are great. They are very careful who they hire, so the people are smart and nice.

    Cons

    Shrinking service model. Decisions often take a long time to be made. Collaborative decision-making process can be frustrating at times.

    Advice to Management

    Never underestimate the impact your decision have on people.


  9. Helpful (1)

    It's a steady job with very good benefits.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norfolk, VA
    Current Employee - Customer Service Representative in Norfolk, VA

    I have been working at Capital Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Starting compensation is good. Benefits are great. Managers know you by name.

    Cons

    It's very much a call center. Work is redundant and uninteresting. There's very little opportunity for advancement. Promotions seem to be handed to certain individuals despite being offered to "everyone eligible."

    Advice to Management

    Just call the business what it is, a call center. That way, new hires won't be shocked when they get to the floor.


  10. Helpful (3)

    Lead Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA

    I have been working at Capital Group

    Pros

    The core values are the basis for many of the decisions within the company

    Cons

    The company will hire from outside even when there are qualified associates within the company


  11. Helpful (14)

    Sr Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Cust Service Re in Irvine, CA
    Current Employee - Senior Cust Service Re in Irvine, CA

    I have been working at Capital Group (More than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great benefits, don't have to sell or be licensed

    Cons

    Micro-managed and boring. Since Lovelace passed away the new management has driven the company down. They don't care about the workers any more.

    Advice to Management

    Get rid of half the managers. There is way too much management. Pay the people who are actually working more.



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