Capital Insurance Group Reviews

Updated March 27, 2015
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2.6
25 Reviews
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Capital Insurance Group President & CEO Arnold Chatterton
Arnold Chatterton
6 Ratings

Employee Reviews

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  1. Good Entry-Level Work for New Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA

    I have been working at Capital Insurance Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefit Package, Flexible Schedule, Business Hours. That says it all. The company provides a discount on the Health Insurance (PPO w/ high deductible) with the participation of the Wellness Program (for prevention). Additionally, the company provides a Health Savings Account (HSA) and they contribute $1,000 in it each year and they match every contribution throughout the year up to a maximum of $2,000 I believe. They offer Kin Care (when you call in sick but due to your kids being sick or you have to take your kids/spouse/parent to a medical appt); You can also do Makeup Time. Plenty of Overtime; 2 Floating Holidays a year (16hrs); Employee Stock Ownership. Promotion can occur within 7 months of being hired. Yearly performance reviews & raises.

    Cons

    Pay is too low. They say they pay according to the cost of living in Bakersfield, but it is too low to retain employees. First Party Auto Adjuster's turnover rate is extremely high. The highest pay is $18/hr for someone who has been with the company for many years, while the average pay for a new auto adjuster ranges between $12-13/hr. The average Third Party Auto Adjusters (most were promoted from First Party Auto), make just under $16/hr The Lowest paid person makes just over $9/hr (hired years ago). While they do give people raises, it is only a few cents worth on your hourly pay.

    Advice to Management

    Just know that some of your staff, while working full time, are on food stamps! Throw a bone to some employees who have been there for years and were not eligible for promotions due to sicknesses. Also, Management does not fairly compensate Clerical staff who are Bilingual with the Bilingual Bonus the Bilingual Adjusters get, but are still expected to take Spanish calls.
    It would benefit to have non-exempt staff fill out surveys on their immediate supervisors. Additionally, the Manager of the Claims center needs to develop people skills. He is condescending and belittling. He is quick to make assumptions and makes his staff feel stupid. It does not foster any type of "open door policy" environment and it only makes people cower in fear of him; he is not approachable. There is room for growth but only if you desire to make a career out of Claims and Adjusting. Anything outside of claims, you'll have to relocate to the Monterey, CA or Reno, NV office. Bakersfield only hires Claims adjusters.

  2. I really enjoyed my job at CIG and the people I worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital Insurance Group

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    CIG's ESOP is the best I have ever seen.

    Cons

    The company is under new management.

    Advice to Management

    Prior management seemed to have a people first attitude where it seems the company has shifted to more of a standard corporate profile. While I realize profit is important I do not feel it can be sustained when relationships with employees and clients are not maintained at the highest level possible.

  3. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital Insurance Group

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Family like people. Good exposure

    Cons

    Politics of Management like everywhere

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  5. Helpful (2)

    Good with some major bumps along the way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst
    Current Employee - Programmer Analyst

    I have been working at Capital Insurance Group full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Offers ESOP (Employee Stock Option Plan) to full time employees. Friendly small company feel. Relocation expenses paid.

    Cons

    IT upper management is inexperienced and disorganized. There are a CIO, Director and Development and product management leader who never appear to properly communicate and are rarely in agreement with each other. Unnecessary bureaucracy for an organization of it's size. Innovation is encouraged verbally but rarely supported with actions by upper IT management.

    Advice to Management

    Work on communication. Don't have informal discussions that are not shared with other team members. Don't set unrealistic due dates and discipline employees when they are not met due to extenuating circumstances. Get behind your team and help them succeed. Open doors instead of creating road-blocks and unnecessary bureaucracy for everyday processes.

  6. Helpful (3)

    Worked to death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Claims Adjuster in Reno, NV
    Former Employee - Property Claims Adjuster in Reno, NV

    I worked at Capital Insurance Group full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Benefits, retirement stock option plan, Health savings account, lots of employee pot lucks. It's a fairly large office so my co-workers were the best part of the job.

    Cons

    They work you to death and don't give any compensation or credit. You meet your closing ratio, good job do it again next month but we are going to throw in claims you've never handled. You a call center agent setting up claims all day WHILE you try to close complex farm or commercial claims. High turnover rate because of the low pay. With the amount of work they expect you should not make less than 50K. No room for advancement either.

    Advice to Management

    Pay your employees better if you want to retain talented people.

  7. Helpful (2)

    Decent company. Very disorganized and mismanaged.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Employee in Monterey, CA
    Former Employee - IT Employee in Monterey, CA

    I worked at Capital Insurance Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The people are nice, that's about it.

    Cons

    Very high stress environment with high employee turn over. Nothing speaks louder than a company where people quit left and right, as they say, people tend to vote with their feet.

    Advice to Management

    CIG has a good business, but a poor corporate culture is a big risk to it's long term success.

  8. Helpful (1)

    Only attracts C level employees and then rewards them for not working effectively

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital Insurance Group full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    ESOP (when vested and when old enough). Nice location. The majority of the people are nice to work with.

    Cons

    IT Management is lackluster at best. No interest in treating their employees as human beings. They will work you to death with no regard for health or family implications.
    More than half of IT are contractors. Most are from a single vendor which has been in-house for more than 7 years.
    In many cases there is no path available for career advancement.

    Advice to Management

    Appreciate your employees. Actually allow employees to pursue training courses which they are interested in. Take an interest in your employees, actually be present and not out looking for another, better paying job.

  9. Helpful (4)

    Initially appears as a nice place to work, don't think this is a place to advance your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital Insurance Group full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    ESOP, co workers are nice. New ceo may improve and promote innovation. Not a bad commute

    Cons

    Middle management is extremely ineffective and detrimental to the future success of this company.

    Advice to Management

    Get rid of the dead weight. Can you not see that your long termers are not allowing you to move forward? There is no direction by your so called directors. Recognize your assets! It's not your middle managers!

  10. Helpful (4)

    In need of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Monterey, CA
    Current Employee - Business Analyst in Monterey, CA

    I have been working at Capital Insurance Group full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly people after you've been there a while. ESOP is OK if you are willing to invest 6years of your life to just get vested.

    Cons

    Low pay, benefits have high deductables, changing priorities with no concern to employees work/life balance, micromanagement, insane hours with little if any comp time, management in IT is not on the same page, career advancement is almost non-existant in IT however they promise development but rarely deliver. IT management shows up late to their own meetings, cancel meetings after they were already to have started and don't show up for your 1 on 1 about 70-80% of the time making communication with your supervisor almost non-existant. Management seems more interested in finding a way to argue justifing low evals to keep costs down than focusing on what employees are doing right.

    Advice to Management

    Change out IT management

  11. Great Place to Work if You Are Interested in Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims in Bakersfield, CA
    Current Employee - Claims in Bakersfield, CA

    I have been working at Capital Insurance Group full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Let me start by saying, claims is not for everyone. It is fast paced, sometimes complicated, and you have to have a thick skin as sometimes people get upset at you no matter how well you try to treat them. That said, I've worked for other insurance companies and CIG is hands down the best one. The company really tries to create a life/work balance. The sick time/kincare time is incredible. They are one of the only claims organizations that gives ALL employees a pretty decent bonus (usually around 5%) when the company is profitable. The employee stock program is truly amazing. It works out to be around 40-50% of your salary being put into your retirement every year. Adjusters who have been with the company for 10 years have over a million dollars in their retirement account already. You can't beat that. It's also one of the only claims organizations that offers a lot of opportunities for advancement. There are a number of different levels of adjuster and all come with pay increases. Most companies make these lateral moves. Management really cares about creating career development plans for those who want one. The goals are clear and achievable. Every single goals is well with in your control. I've worked for a lot of other companies where the measurements are often outside of your control. If you work hard, you are rewarded.

    Cons

    If you are not interested in claims, this is not the place for you. Claims is not for everyone. Understand what a claims job is before you apply for one. Claims are complicated and there isn't always a clear black and white answer. That bothers people sometimes. Also, training for some of the more introductory positions is pretty good but as a smaller company, some of the more advanced training is less structures so it takes someone who wants to learn.

    Advice to Management

    Continue to listen to your employees as they are the best asset CIG has.

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