Capital Metro Reviews

Updated June 26, 2015
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11 Employee Reviews

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  1. Operator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sts Operator in Pflugerville, TX
    Former Employee - Sts Operator in Pflugerville, TX

    I worked at Capital Metro full-time (More than 10 years)

    Pros

    They offer good benefits for employees

    Cons

    The managment was very unorganized


  2. Customer Wreakage

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Bus Operator in Austin, TX
    Former Employee - Bus Operator in Austin, TX

    I worked at Capital Metro part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    As a full time operator the money and hour are there. you just have to be willing to work.

    Cons

    As a part time operator you don't have the same options for a route during bidding. Customers can be very draining..


  3. Helpful (1)

    Bus Driver--Travis Transit Management Inc.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Operator in Austin, TX
    Current Employee - Bus Operator in Austin, TX

    I have been working at Capital Metro full-time (More than 5 years)

    Recommends
    Recommends

    Pros

    Great benefits, room for growth, excellent wages, variety of shifts, bi-monthly bonus checks for perfect attendance, fitness room with personal trainers for $10 month, free bus passes for children/husband

    Cons

    Work-life balance, politics, working holidays, drivers treated like low class citizens, no employee morale, no break time for drivers at the end of the line, passengers are always right, no management backing of drivers vs. Public, split shifts up to 5 hrs between shifts, drivers are always targeted for discipline

    Advice to Management

    Bring back the excitement in working for you. Have monthly bbq's or giveaways to make the drivers feel appreciated. Allow the drivers some downtime at the end of the line WITHOUT passengers aboard the bus so we can gather our thoughts, call our loved ones in private, or have a bite to eat without people staring us in the face, swiping their passes, or asking us questions that eat up our already short...recovery time. Care about your drivers needs and happiness as much as you do about the publics--we are people too. A happy driver makes for a happy ride.


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  5. Horrible employer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative
    Former Employee - Senior Customer Service Representative

    I worked at Capital Metro full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Nothing at all. This place is the dumps!

    Cons

    Bad management and personnel policies

    Advice to Management

    Get professional training


  6. Great company, great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Systems in Austin, TX
    Current Employee - Information Systems in Austin, TX

    I have been working at Capital Metro full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The people are friendly, and like to get to know you - even the upper management types. Very competitive salaries, professional work environment, and a good focus on technology. Company is small enough to feel like you make a difference, but big enough to matter to the community. The budget is generous, and there are numerous perks such as being able to ride the metro for free, access to the gym, childcare and one of the best fringe packages available.

    Cons

    Staff-to-equipment ratio is rather low in IT, and company expectations are high. Because IT is so important to the function of the company, everything is an emergency, creating somewhat of a perpetual "the sky is falling" atmosphere, which can get frustrating at times. Everything from "my printer doesn't print 2-sided" to "the server room is on fire" could be considered a priority 1 issue.

    Advice to Management

    Better prioritization (which includes managing expectations) and hire more people.


  7. Needs to come into the 21st century

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital Metro (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent pay and a 20 year mission to approach

    Cons

    Very old systems, Too much in fighting between departments, fraught with fraud and negative politics. No one does their own job description.

    Advice to Management

    Management should focus on the work and mission goals more and less on petty politics


  8. Decent company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservation Agent in Austin, TX
    Current Employee - Reservation Agent in Austin, TX

    I have been working at Capital Metro full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Benefits and ability to move around

    Cons

    Some pays could be better, operations 365 days a year,

    Advice to Management

    Better advancement and salaries


  9. Very good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Operator in Austin, TX
    Former Employee - Bus Operator in Austin, TX

    I worked at Capital Metro full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fairly good pay,excellent daycare program for employee,'s children,major problems with controlling their union and the union policies. Should never had contracted out their services,it will in the long run cost Austin taxpayers more money.

    Cons

    Too political, change their policies way too often

    Advice to Management

    Better insurance rates


  10. Helpful (1)

    Transit Mechanic, good work but the conflict and politics are terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bus Mechanic in Austin, TX
    Current Employee - Bus Mechanic in Austin, TX

    I have been working at Capital Metro full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Good solid work. A lot of skilled people.

    Cons

    Management and Union conflict is terrible. It spills into the work environment, poisoning a perfect work environment. Online applications are too quickly poured over, I believe that good talent is being passed by.

    Advice to Management

    Both management and the Union need to come together to make the operation a better product for the city, the employees, and the equipment.


  11. Committed and Dedicated Workers, Unfocused Leadership

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital Metro full-time (More than 5 years)

    Pros

    Making a difference; Hard-working team and staff, Good pay and benefits. The people who put the service out every day are hard working and dedicated, as are most administrative workers.

    Cons

    Financial challenges and mismanagement and strong, often negative political pressure on the board and executive staff have hindered strong, effective leadership, and created a PR nightmare. As a result, Capital Metro deserves more credit than it gets for making the city a great place to live.



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