Capital One Auto Finance

  www.capitalone.com
  www.capitalone.com

Capital One Auto Finance Reviews in Plano, TX

Updated December 1, 2014
Updated December 1, 2014
79 Reviews
3.2
79 Reviews
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Capital One Auto Finance Chairman; Chairman and CEO, Capital One Financial Corporation Rich Fairbank
Rich Fairbank
50 Ratings

Review Highlights

Pros
  • Work environment is low stress with a great work-life balance (in 7 reviews)

  • Good benefits, 401k, average healthcare benefits (in 6 reviews)


Cons
  • There is no work life balance except in papers (in 3 reviews)

  • Senior management doesn't vaue the hard working peole at all (in 4 reviews)

More Highlights

43 Employee Reviews Back to all reviews

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  1.  

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Steward in Plano, TX
    Former Employee - Data Steward in Plano, TX

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    Excellent Employee Culture and Work like balance. Good Benefits and lots of employee perks. Would return in a heartbeat if opportunity arose.

    Cons

    Promotion process was not clear (at least in my case). Free personal trainers at fitness center were always booked (yeah its a small thing).

    Advice to ManagementAdvice

    Weed out the bad middle managers. Continue on your path to success and make the promotion process more transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Get hired in the position you WANT because upward mobility is not what they promise...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than an year)

    Pros

    The benefits (health insurance, 401K, fitness center, on site cafeterias, fitness center, medical office...etc) are great with this company. There are a lot of surveys and opportunites to give your opinion on the culture and management.

    Cons

    There are very limited opportunities for mvoing between departments and roles. From my experience the company would rather offer an open position to an external hire with No experience or training in the role versus take an average performer in another role within the company whom they have already invested in training and orienting to the culture. There is very little mobility in this company outside of the top 5% in the prodution based roles.

    Advice to ManagementAdvice

    Consider having a review/development process where associates can be fit to roles that they would be more beneifcial for the company rather than keep someone in a role they are not necessarily suited for but overall are a good valuable employee for the company. When employees feel like they are trapped in a role they will not be able to get out of because they are not a top 5% performer in the department it makes them feel unappreciated, unvalued and causes them to leave the company for other work. that's not what they want to do necessarily, but they're left no choice.

    Recommends
    Approves of CEO
  3.  

    Enjoyed my time as a contractor at Capital One

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Plano, TX
    Former Employee - Business Systems Analyst in Plano, TX

    I worked at Capital One Auto Finance as a contractor (more than an year)

    Pros

    Great company values and mission of 'Do the Right Thing' for both employees and customers; diverse culture; good benefits for associates

    Cons

    Contractors are limited to 2 years in some areas, gives the impression that professional growth for contractors is not supported

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    COAF is not up to Capital One standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Plano, TX
    Current Employee - Applications Developer in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than an year)

    Pros

    Being a capital one employee, you get the pay and great benefits.

    Cons

    Specifically COAF and LO, it's full of politics. Senior management doesn't vaue the hard working peole at all. Promotions 100% depends on who knows who. You have to be buddy with Sr. Mgt to get promoted. With recent org changes, middle level people management become a joke. People absolutely zero people skills are now managers . It is more of slave driving now. Work in nights and weekends become new norm.
    If you don't expect pomotions and like to work in nights and weekends too, then COAF LO is the right place for you. There is no work life balance except in papers.

    Advice to ManagementAdvice

    Please don't put people without people management skills in manager roles. That will effect many people's lives day in day out and eventually will drive the talent away from company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    It all depends...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than 3 years)

    Pros

    The pay, if negotiated appropriately, is great! I adored the people that I worked with, even my direct managers(although were switched multiple times through the years). Loved the accrued PTO. Loved the engagement days that were for all the employees. Depending on your manager, you were often given opportunities to prove yourself if you wanted to take on more responsibility. There are leadership programs that are offered if you want to consider management. Peer coaching and observing is often encouraged.

    Cons

    Just like any other corporate job, its all politics and "Who you know". Well qualified individuals would get looked over for opportunities that were given to a friend/favorite of the one in charge. You are overworked to the point where SEVERAL individuals(including upper management) would go on leave or just depart the company. There are so many hands in the pot of taking charge that it becomes so disorganized & miscommunication is frequent. One individual is expected to wear the hats of 10 associates all because no one wants to hire additional people.

    Advice to ManagementAdvice

    All in all, the company has the right idea of trying to work out kinks of the employees. I would highly suggest making sure that your existing highly valuable employees, no matter where they are on the chain, should be heard instead of waiting for them to leave and replacing them with lackluster candidates.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Director in Plano, TX
    Former Employee - Senior Director in Plano, TX

    I worked at Capital One Auto Finance full-time (more than 8 years)

    Pros

    Great training; intelligent employees; strong corporate culture of excellence; very proud to work there; thorough review process which was taken seriously with good feedback and plan for development

    Cons

    political; perception is often more important than reality; too many reorganizations

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Positive feedback as a former Capital One Auto Finance position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Funding Analyst in Plano, TX
    Former Employee - Funding Analyst in Plano, TX

    I worked at Capital One Auto Finance full-time (less than an year)

    Pros

    The pros were the extensive training and the ability to work independently with no supervision as well as with a team. I believe my outstanding drive, loyalty to the company, and an impeccable work ethic allowed me to shine as a terrific asset to the company. My co-workers and upper management thoroughly impressed me with their knowledge and willingness to make sure we all strived to the best of our abilities.

    Cons

    I would have to say the most dissatisfaction I felt with the Capital One team was the lack of promotions throughout the company. With such an enormous turn over rate, instead of letting hard working employees move up in the company, move them to another department where they can benefit the company the best way fit, instead were let go.

    Advice to ManagementAdvice

    My advise to the company would be to screen managers a bit more in detail. I do not listen to gossip but from training on, was told my manager was the newest and was never around. Being in management before, I knew some people not might quite understand all the duties the manager has and felt with all the negativity surrounding the situation, my best interest was to focus on work and not make opinions on what others have said. It's nor professional nor beneficial to production and team morale.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Capital One - Home Loans

    • Career Opportunities
    Former Employee - Data Coordinator in Plano, TX
    Former Employee - Data Coordinator in Plano, TX

    I worked at Capital One Auto Finance as a contractor (less than an year)

    Pros

    Excellent work environment, great team members.

    Cons

    No Cons in the company that I know of.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Coordinator in Plano, TX
    Former Employee - Risk Coordinator in Plano, TX

    I worked at Capital One Auto Finance full-time (more than an year)

    Pros

    The compensation is actually on the lower side of the competition. Aside from that, the benefits are great and the company itself is always striving for change which can keep it interesting.

    Cons

    There is high turnover in collections and the atmosphere isn't the best.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    IT - a great place for high school politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Plano, TX
    Current Employee - IT Manager in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than 5 years)

    Pros

    Fairly flexible work schedules, pay and benefits are ok. Work/life balance for the right groups is great. The business leadership is very sharp. A lot of the rank and file are genuinely good people.

    Cons

    Most of the senior IT leadership is incompetent, with most of them being unprincipled Peter Principled project managers promoted way, way above their competency level who know little about technology, less about leadership, and nothing about building and fostering a healthy organization. But they are really good at playing politics and deflecting blame for their failures onto suitable scapegoats. If you aren't in the right clique - your career will go nowhere. If you are technical, your career will go nowhere (but don't worry, they have been working on a career track for technical people for the last 6 years that will eventually take it beyond the manager level, honest, it's coming any day now). Unless you come in fresh out of college, it's unlikely you will leave the company with a better set of skills than you originally came with. If that's not enough to dissuade you, here are a few more cons: they have a meeting driven culture - as in all day, all meetings. Nothing can get decided without several meetings involving up to a dozen or so people to discuss it. Even if it involves only one person actually doing something. The "anonymous" opinion surveys...probably aren't anonymous. If you aren't already tagged as being targeted for promotion, you probably won't get a great rating, no matter how great of a job you actually did. And if you aren't in the right clique - guess what, you probably won't get tagged for promotion. If you are in the right clique though, get ready for champagne wishes and caviar dreams.

    Advice to ManagementAdvice

    Business leadership - fire the lot. You were sold down the river on outsourcing by the same people that are now going to "save" you from outsourcing. The only thing they are saving is money for their Highland Park estates. The reason why your IT cost per loan is higher than your competitors isn't because of any reason other than gross mismanagement and complete and utter lack of any sort of strategy by the IT senior leadership. Infantile solutions like 10% cuts across the board usually hit the projects you actually need to lower the costs long term (i.e., investment projects). How long do you think duct tape and chewing gum strategy is going to hold together aging and poorly architected platforms?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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