Capital One Auto Finance

  www.capitalone.com
  www.capitalone.com

Capital One Auto Finance Reviews

Updated December 1, 2014
Updated December 1, 2014
79 Reviews
3.2
79 Reviews
Rating Trends

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Capital One Auto Finance Chairman; Chairman and CEO, Capital One Financial Corporation Rich Fairbank
Rich Fairbank
50 Ratings

Review Highlights

Pros
  • Work environment is low stress with a great work-life balance (in 7 reviews)

  • Good benefits, 401k, average healthcare benefits (in 6 reviews)


Cons
  • There is no work life balance except in papers (in 3 reviews)

  • Senior management doesn't vaue the hard working peole at all (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Steward in Plano, TX
    Former Employee - Data Steward in Plano, TX

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    Excellent Employee Culture and Work like balance. Good Benefits and lots of employee perks. Would return in a heartbeat if opportunity arose.

    Cons

    Promotion process was not clear (at least in my case). Free personal trainers at fitness center were always booked (yeah its a small thing).

    Advice to ManagementAdvice

    Weed out the bad middle managers. Continue on your path to success and make the promotion process more transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    area sales manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER in Dallas, TX
    Former Employee - AREA SALES MANAGER in Dallas, TX

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    Comprehensive Training which provides thorough knowledge of value proposition

    Cons

    Powerless to negotiate or change unique situations

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Software Engineering Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One Auto Finance full-time

    Pros

    Great people from top to bottom! Work environment is low stress with a great work-life balance.

    Cons

    Culture of analytics can lead to very slow decision making process, with expectations that technologists can run extremely fast after spending 7 to 12 months slicing and dicing the data.

    Advice to ManagementAdvice

    Stop focusing on the small stuff and think/act broadly.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Very poor management of service levels and a culture of shaming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Tulsa, OK
    Current Employee - Senior Associate in Tulsa, OK

    I have been working at Capital One Auto Finance full-time (less than an year)

    Pros

    Its easy to get hired on at the COAF call center near Tulsa Oklahoma and the insurance is good.

    Cons

    The COAF management cant figure out how to manage service levels in the customer care call center.
    And there is a strange culture of shaming that they think drives performance. Every employees individual statistics are posted on boards around the Tulsa call center. The poor performers are humiliated and shamed because their metrics are highlighted in red. The young generally uneducated managers that COAF hires think this practice drives better performance but all it does is demoralize employees. Even the best employees have bad months and their hard work is rewarded with shaming. It is very sad that such a large organization has such a basic lack of understanding of how to motivate and drive better performance.

    Advice to ManagementAdvice

    stop the shaming. quit highlighting poor performance in red and instead use modern methods of driving better performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Get hired in the position you WANT because upward mobility is not what they promise...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than an year)

    Pros

    The benefits (health insurance, 401K, fitness center, on site cafeterias, fitness center, medical office...etc) are great with this company. There are a lot of surveys and opportunites to give your opinion on the culture and management.

    Cons

    There are very limited opportunities for mvoing between departments and roles. From my experience the company would rather offer an open position to an external hire with No experience or training in the role versus take an average performer in another role within the company whom they have already invested in training and orienting to the culture. There is very little mobility in this company outside of the top 5% in the prodution based roles.

    Advice to ManagementAdvice

    Consider having a review/development process where associates can be fit to roles that they would be more beneifcial for the company rather than keep someone in a role they are not necessarily suited for but overall are a good valuable employee for the company. When employees feel like they are trapped in a role they will not be able to get out of because they are not a top 5% performer in the department it makes them feel unappreciated, unvalued and causes them to leave the company for other work. that's not what they want to do necessarily, but they're left no choice.

    Recommends
    Approves of CEO
  7. 1 person found this helpful  

    Funding Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Auto Finance

    Pros

    Capital One had great incentive programs to help motivate funders to be more productive. If you like to work in an environment that strive on collaborate team work, this is a place for you.

    Cons

    Although there were incentive programs for performance, sometimes the work load was unmanageable. High turn over as Capital One Auto Finance likes to hire contractors.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great Company, Awful division-Specifically Atlanta Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Atlanta, GA
    Former Employee - Relationship Manager in Atlanta, GA

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    There are absolutely no Pros!

    Cons

    Good ole boy network. Unqualified managers. Ineffective Senior management. No room to advance. Low pay. Low incentive. Discrimination. Prejudiced. Extremely low office moral. Ran like a slave ship. Don't ever let your children get sick, because you'll have to bring them into work with you!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Enjoyed my time as a contractor at Capital One

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Systems Analyst in Plano, TX
    Former Employee - Business Systems Analyst in Plano, TX

    I worked at Capital One Auto Finance as a contractor (more than an year)

    Pros

    Great company values and mission of 'Do the Right Thing' for both employees and customers; diverse culture; good benefits for associates

    Cons

    Contractors are limited to 2 years in some areas, gives the impression that professional growth for contractors is not supported

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    COAF is not up to Capital One standards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Plano, TX
    Current Employee - Applications Developer in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than an year)

    Pros

    Being a capital one employee, you get the pay and great benefits.

    Cons

    Specifically COAF and LO, it's full of politics. Senior management doesn't vaue the hard working peole at all. Promotions 100% depends on who knows who. You have to be buddy with Sr. Mgt to get promoted. With recent org changes, middle level people management become a joke. People absolutely zero people skills are now managers . It is more of slave driving now. Work in nights and weekends become new norm.
    If you don't expect pomotions and like to work in nights and weekends too, then COAF LO is the right place for you. There is no work life balance except in papers.

    Advice to ManagementAdvice

    Please don't put people without people management skills in manager roles. That will effect many people's lives day in day out and eventually will drive the talent away from company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    It all depends...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than 3 years)

    Pros

    The pay, if negotiated appropriately, is great! I adored the people that I worked with, even my direct managers(although were switched multiple times through the years). Loved the accrued PTO. Loved the engagement days that were for all the employees. Depending on your manager, you were often given opportunities to prove yourself if you wanted to take on more responsibility. There are leadership programs that are offered if you want to consider management. Peer coaching and observing is often encouraged.

    Cons

    Just like any other corporate job, its all politics and "Who you know". Well qualified individuals would get looked over for opportunities that were given to a friend/favorite of the one in charge. You are overworked to the point where SEVERAL individuals(including upper management) would go on leave or just depart the company. There are so many hands in the pot of taking charge that it becomes so disorganized & miscommunication is frequent. One individual is expected to wear the hats of 10 associates all because no one wants to hire additional people.

    Advice to ManagementAdvice

    All in all, the company has the right idea of trying to work out kinks of the employees. I would highly suggest making sure that your existing highly valuable employees, no matter where they are on the chain, should be heard instead of waiting for them to leave and replacing them with lackluster candidates.

    Recommends
    Neutral Outlook
    Approves of CEO

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