Capital One Auto Finance

www.capitalone.com
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Capital One Auto Finance Reviews

Updated March 2, 2015
Updated March 2, 2015
84 Reviews
3.0
84 Reviews
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Approve of CEO
Capital One Auto Finance Chairman; Chairman and CEO, Capital One Financial Corporation Rich Fairbank
Rich Fairbank
53 Ratings

Review Highlights

Pros
  • Work environment is low stress with a great work-life balance (in 7 reviews)

  • Good benefits, 401k, average healthcare benefits (in 6 reviews)


Cons
  • There is no work life balance except in papers (in 3 reviews)

  • Senior management doesn't vaue the hard working peole at all (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Coordinator in Plano, TX
    Former Employee - Customer Service Coordinator in Plano, TX

    I worked at Capital One Auto Finance

    Pros

    Great benefits, start day one.
    If you worked hard you could get the schedule you wanted
    Able to move up in department, or move around in company

    Cons

    Sometimes overlooked for different projects if you didn't have the right person pushing for you
    Stressful to a point if you couldn't get the numbers you needed to not be talked to or written up

    Advice to ManagementAdvice

    take more suggestions form front line employee's who deal with customers on a daily basis.

    Recommends
  2.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Auto Finance

    Pros

    Excellent benefits and work environment.

    Cons

    Lack of upward mobility unless you relocate.

  3.  

    Capital One, changing careers for worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Frisco, TX
    Current Employee - Senior Business Analyst in Frisco, TX

    I have been working at Capital One Auto Finance full-time (more than a year)

    Pros

    Compensation is good, and the company has a lot of great values on paper. Unfortunately, very little follow through on that

    Cons

    I worked as a senior business analyst and have to say I was tremendously disappointment with the development opportunities, culture, and overall experience. If you are looking into the analytics department, ask about their turnover. If they are honest, it's above 30% because they are incapable of developing talent and provide a horrible work life balance

    Advice to ManagementAdvice

    Learning to distinguish the difference between a great analyst and potential manager. For a department which boasts of having top analytical talent, you miss the obvious: the traits which make a great analyst rarely make a great people manager

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Program Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Manager in Plano, TX
    Former Employee - Program Manager in Plano, TX

    I worked at Capital One Auto Finance full-time (more than 8 years)

    Pros

    They tend to pride themselves as having a high bar to get in but some of the Senior Management (Director +) are a joke and how they got to that level is a suprise to most people.

    Nice Gym
    Like the idea of being able to have a high concentration within one campus
    Close to lots of restaurants

    Cons

    There is so much politics it is ridiculous in order to move up. Promotions are not based on results but rather being best buddy with manager and there is so much instability with management if you happen to get momentum you will have a new manager that will not have any history on you.

    Compensation is far below the market in the same industry for similar job. A lot of focus on levels as a way to get things pushed.

    Claim to be about front line people engagement, however only a few areas actually live this and rest is lip service.

    Exodus of people close to happening like did before when people left to competition. Playing favorites is common here: a few select few (not actually any better) will get promoted every year to 2 years, the rest will never move up and those moving up will give foolish reasons why others shouldn't.

    Advice to ManagementAdvice

    Put focus on talent within company, people will eventually catch on and you will experience another management crisis like a few years ago.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Steward in Plano, TX
    Former Employee - Data Steward in Plano, TX

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    Excellent Employee Culture and Work like balance. Good Benefits and lots of employee perks. Would return in a heartbeat if opportunity arose.

    Cons

    Promotion process was not clear (at least in my case). Free personal trainers at fitness center were always booked (yeah its a small thing).

    Advice to ManagementAdvice

    Weed out the bad middle managers. Continue on your path to success and make the promotion process more transparent.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    area sales manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER in Dallas, TX
    Former Employee - AREA SALES MANAGER in Dallas, TX

    I worked at Capital One Auto Finance full-time (more than 3 years)

    Pros

    Comprehensive Training which provides thorough knowledge of value proposition

    Cons

    Powerless to negotiate or change unique situations

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Very poor management of service levels and a culture of shaming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Associate in Tulsa, OK
    Current Employee - Senior Associate in Tulsa, OK

    I have been working at Capital One Auto Finance full-time (less than a year)

    Pros

    Its easy to get hired on at the COAF call center near Tulsa Oklahoma and the insurance is good.

    Cons

    The COAF management cant figure out how to manage service levels in the customer care call center.
    And there is a strange culture of shaming that they think drives performance. Every employees individual statistics are posted on boards around the Tulsa call center. The poor performers are humiliated and shamed because their metrics are highlighted in red. The young generally uneducated managers that COAF hires think this practice drives better performance but all it does is demoralize employees. Even the best employees have bad months and their hard work is rewarded with shaming. It is very sad that such a large organization has such a basic lack of understanding of how to motivate and drive better performance.

    Advice to ManagementAdvice

    stop the shaming. quit highlighting poor performance in red and instead use modern methods of driving better performance.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Get hired in the position you WANT because upward mobility is not what they promise...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX
    Current Employee - Senior Coordinator/Loan Origniations Flex Team in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than a year)

    Pros

    The benefits (health insurance, 401K, fitness center, on site cafeterias, fitness center, medical office...etc) are great with this company. There are a lot of surveys and opportunites to give your opinion on the culture and management.

    Cons

    There are very limited opportunities for mvoing between departments and roles. From my experience the company would rather offer an open position to an external hire with No experience or training in the role versus take an average performer in another role within the company whom they have already invested in training and orienting to the culture. There is very little mobility in this company outside of the top 5% in the prodution based roles.

    Advice to ManagementAdvice

    Consider having a review/development process where associates can be fit to roles that they would be more beneifcial for the company rather than keep someone in a role they are not necessarily suited for but overall are a good valuable employee for the company. When employees feel like they are trapped in a role they will not be able to get out of because they are not a top 5% performer in the department it makes them feel unappreciated, unvalued and causes them to leave the company for other work. that's not what they want to do necessarily, but they're left no choice.

    Recommends
    Approves of CEO
  10.  

    Software Engineering Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One Auto Finance full-time

    Pros

    Great people from top to bottom! Work environment is low stress with a great work-life balance.

    Cons

    Culture of analytics can lead to very slow decision making process, with expectations that technologists can run extremely fast after spending 7 to 12 months slicing and dicing the data.

    Advice to ManagementAdvice

    Stop focusing on the small stuff and think/act broadly.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Funding Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Auto Finance

    Pros

    Capital One had great incentive programs to help motivate funders to be more productive. If you like to work in an environment that strive on collaborate team work, this is a place for you.

    Cons

    Although there were incentive programs for performance, sometimes the work load was unmanageable. High turn over as Capital One Auto Finance likes to hire contractors.

    Recommends
    Neutral Outlook
    No opinion of CEO

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