Capital One Auto Finance Reviews

Pros

It's a very good place to work. It is very business oriented but still manages to be a playful and enjoyable place to work. Good people, good pay, and good benefits.

Cons

Work can get tedious from time to time but that's almost all jobs. Just general office issues nothing specific to COAF.

Advice to Senior Management

Keep up the good work. You guys Rock!!!!

Pros

the benefits are the only pro

Cons

No recognition
Promotions to those that are lowest on the floor
Top Producers aren't rewarded, or recognized like they should be
Screw the people who have the highest rank on the floor by letting them go, accusing them of not completeing the role of their job
Constant investigation on people if they actually are able to do their job with out being coached
Management is a joke~ They do not communicate, are not any where to be found when you need help, and are constantly baby sitting you to see if your at your desk

Advice to Senior Management

Promote those that have been on the floor and know the role, not outside. Promote those that have the rankings, not the lowest end of the floor that have been inconsistant, and barely know what they are doing. Incent those that deserve it, not those that just barely made it, or just barely had an improvement over the past.

Pros

The benefits is all they have left now. Neither the culture nor the pay are what they once were.

Cons

The pay and inflexible work arrangements.

Advice to Senior Management

Listen to your employees. Stop focusing on cost cutting. The company regularly makes profits yet you don't stop. You've destroyed the CapitalOne (as employer) brand in the DFW area.

Pros

Very dynamic, challenging company
You never get bored
Very smart people
Good compensation

Cons

The non-stop shortage of work prevents managers from fully embracing people management
as a result, personal development, presence, recognition are not consistently applied

Advice to Senior Management

Lead by example

Pros

Benefits, communication, access to senior management

Cons

Some team activities and competitions are juvenile.

Pros

There is an abundance of data and business decisions are largely driven by continual analysis and presentation of this data

Cons

Technology is years behind; as a technical worker your career will be limited and stunted by working with inadequate computing equipment and IT support.

Pros

Great Benefits for employees and great 401k plan

Cons

Inadequate Superiors to lead departments and good ole boy network

Pros

Treats people fairly when collecting. Lots of opportunities to learn and grow. Big organization that allows for movement within. Opportunities to get involved in projects and other things while doing your daily collections job.

Cons

Tied to the phone, and the clock. Have to login by the shift start time.

Advice to Senior Management

Create a career path for people in collections that is not just limited to a collections supervisor. Find ways to find people's skills and talents and pull people from phones to move them to more appropriate areas. The Collections group is a great talent pipeline that needs to be managed effectively.

Pros

We have the authority to work with the customer and keep the customer in their vehicle by trying to resolve their account.

Cons

Customer's hide their vehicle and it can be a negative mark against you if the account is not resolved at the end of the month.

Advice to Senior Management

Treat your employees with respect and not like children.

Pros

Good benefit package. Could learn lots of stuff if u are in early career stage

Cons

Workload could be demanding. Lots of politics.

Advice to Senior Management

n/a