Capital One Auto Finance

  www.capitalone.com
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Capital One Auto Finance Reviews

Updated August 13, 2014
Updated August 13, 2014
70 Reviews

3.1
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Auto Finance Chairman; Chairman and CEO, Capital One Financial Corporation Rich Fairbank
Rich Fairbank
43 Ratings

Review Highlights

Pros
  • Work/life balance for the right groups is great (in 6 reviews)

  • A lot of the rank and file are genuinely good people (in 6 reviews)


Cons
  • Upper management needs to listen to people and don't take others idea and make it their own by tweaking it a little bit (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great culture, great leadership, great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Manager  in  Plano, TX
    Current Employee - Senior Business Manager in Plano, TX

    I have been working at Capital One Auto Finance full-time for more than a year

    Pros

    - Very smart people
    - Great culture
    - Meritocracy (performance based promotions, salary and bonus)
    - Great leadership - esp. with founder still CEO/Chairman
    - Work from home
    - If you do well, the company does well for you

    Cons

    - Work culture does result in "not so ideal" work-life balance, esp. if you want to be in top 5% of your peer group, you have to work hard.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good income and benefits if you don't mind being a robot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AREA SALES MANAGER  in  Downers Grove, IL
    Former Employee - AREA SALES MANAGER in Downers Grove, IL

    I worked at Capital One Auto Finance full-time for more than 5 years

    Pros

    Excellent income potential
    Great benefits
    Extravagant offsite meetings

    Cons

    Micro-managed
    Live and die by their processes
    Heavy work load
    Inaccurate data collection leads to faulty goal setting methodology

    Advice to ManagementAdvice

    Allow sales staff to work to their individual strengths and not try to apply one person's best practices across the board. Hire people managers instead of promoting someone simply because they were a good sales person. Stop showing favoritism and making excuses for bad data.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good ole boy/girl network at play here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor  in  Plano, TX
    Former Employee - Contractor in Plano, TX

    I worked at Capital One Auto Finance as a contractor for more than a year

    Pros

    Great place to do some work and get your feet wet in the industry, exposure to their business is a good start

    Cons

    Middle management seems to think they've got all the solutions and aren't open to correction or criticism. You'll find quickly if you voice your opinion, desenting or not, you're no longer welcome and quickly shown the door. The perspective that an opinion is a bad thing by the "middle tier" managers is so they can protect their status quo and keep the gravy train rolling

    Advice to ManagementAdvice

    When you hire contractors or other outsiders, they come in with some great perspectives, make some effort to actually adopt, change and listen to that advice. It might be initially an ego deflator, but it will keep you from laying off great employees (as you just did) as well as releasing good contract talent.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Experience with Capital One

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital One Auto Finance

    Pros

    Great work life balance here

    Cons

    Not enough pay for the amount of work.

    Recommends
    Approves of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Unit Manager  in  Plano, TX
    Former Employee - Unit Manager in Plano, TX

    I worked at Capital One Auto Finance full-time for more than 3 years

    Pros

    Excellent company that invest in their employee development. Numerous development opportunities, in the form of courses and/or on the job growth. They are on the aggressive in their expansion of the business, as well as nimble in the market place. They are extremely innovative as well. The number one pro of working with the company was the growth opportunities and development. Benefits, 401k, and stock purchase is also very strong.

    Cons

    Although the growth opportunities are great, it takes an substantial amount of time to move upward. There is a lot of politics that are played and a lot of red tape in order to get projects or initiatives across the line. Also, very high demand - in order to be a top performer you must manage a team as well as manage initiatives. The work life balance is not ideal...Merit increases and bonuses are also not that great.

    Advice to ManagementAdvice

    Start moving your talent upward at a faster pace.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service to Sales Coordinator  in  Plano, TX
    Current Employee - Service to Sales Coordinator in Plano, TX

    I have been working at Capital One Auto Finance full-time for more than a year

    Pros

    Great environment with plenty of long term opportunity

    Cons

    Overall I cannot find any cons. I am very satisfied with the opportunity I've been given and the guidance to succeed along the way.

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It is overall a good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst  in  Dallas, TX
    Current Employee - Data Analyst in Dallas, TX

    I have been working at Capital One Auto Finance full-time

    Pros

    There are a lot of hard-working and smart people. The company cares about associates' development

    Cons

    Job has a lot of pressure, it is also very hard to get promoted

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great oppurtunity for growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Ops Coord- Reposession Department/Loss Mitigation/Recoveries  in  Plano, TX
    Former Employee - Senior Ops Coord- Reposession Department/Loss Mitigation/Recoveries in Plano, TX

    I worked at Capital One Auto Finance full-time for more than 3 years

    Pros

    The pay is good at COAF. There are several great managers in the corporation and also really great oppurtunities to move up within the company.

    Cons

    Like most companies immediate managers have a great deal of power over their associates or workers. Here there is too much power given to managers and also so many changes being made without the proper training being provided. They will hold you accountable even had they not provided the proper training to you. I have also seen people fired for personal reasons between a manager and employee. Not a great example of ethical responsibilityffrom a manager. The turn over is more consistant then it was 4 years ago with all the changes in the company and also the people that are being hired for entry positions are alot less professional then 4 years ago.

    Advice to ManagementAdvice

    Managers are too busy with other misc projects and meetings and associates need proper training on the changes and laws that are being made. Increase the skill requirement and professionalism on new hires

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    New Hire still in training, horrible pay

    • Comp & Benefits
    • Culture & Values
    Current Employee - Collections  in  Tulsa, OK
    Current Employee - Collections in Tulsa, OK

    I have been working at Capital One Auto Finance as a contractor for less than a year

    Pros

    not much to say so far

    Cons

    Horrible training program so far

    Recommends
    No opinion of CEO
  11.  

    good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Auto Finance

    Pros

    I stayed due to good benefits

    Cons

    Not a lot of advancement unless you hang out with managers outside of work

    Recommends
    Neutral Outlook
    Approves of CEO

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