Capital One Auto Finance

  www.capitalone.com
  www.capitalone.com

Capital One Auto Finance Reviews

Updated October 17, 2014
Updated October 17, 2014
77 Reviews
3.2
77 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Auto Finance Chairman; Chairman and CEO, Capital One Financial Corporation Rich Fairbank
Rich Fairbank
49 Ratings

Review Highlights

Pros
  • Work environment is low stress with a great work-life balance (in 7 reviews)

  • Good benefits, 401k, average healthcare benefits (in 6 reviews)


Cons
  • There is no work life balance except in papers (in 3 reviews)

  • Senior management doesn't vaue the hard working peole at all (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Very knowledgeable, can learn a lot very quickly. Company cares about its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Funding in Plano, TX
    Current Employee - Funding in Plano, TX

    I have been working at Capital One Auto Finance full-time (less than an year)

    Pros

    Very good benefits. You get benefits starting on day one. They cater to their employees and also want the best for them. You are compensated well through pay incentives and through company benefits.

    Cons

    Some parts of job can be very fast paced.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Flexible work space. Lots of opportunities with training and volunteering. Company is willing to develop talents.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Steward in Plano, TX
    Current Employee - Data Steward in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than an year)

    Pros

    - Company has flexible work schedule
    - Dress code is not as rigid as other companies
    - Potential for year-end bonus
    - Has some great people- most people are genuine and fun

    Cons

    - Instances of undeserving promotions
    - Need to play some workplace politics
    - Might need to know how to treat some people differently if you want to advance quick
    - Flexible schedule really depends on your managers; if your manager is more traditional, you are out of luck.

    Advice to ManagementAdvice

    Contractors are also very important to the success of our company. I think contractors should be treated by associates more like associates than hires. Contractors' opinions should be taken into account during mid-year review and year-end review to prevent undeserving promotions.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    you can just gain your experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Risk Associate in Plano, TX
    Current Employee - Risk Associate in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than an year)

    Pros

    you will get experience with the company

    Cons

    the pay. its hard to move around if you excel in expectation minimum rewards

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
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  5. 1 person found this helpful  

    Pre-foreclosure department on a downhill slope.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre Foreclosure Collections in Plano, TX
    Current Employee - Pre Foreclosure Collections in Plano, TX

    I have been working at Capital One Auto Finance full-time (more than 10 years)

    Pros

    Still flexible about time off. (If your a full time employee).

    Cons

    Deteriorating culture.
    Increasingly lower pay on bonuses (Through underhanded methods).
    Top performers and people who put forth their best efforts aren't rewarded.

    Advice to ManagementAdvice

    Needs to be more concerned about employee morale. All the cake and balloons in the world won't change a lower payscale. People do notice.

  6.  

    I've been here 6 years and I've never wanted to leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK

    I have been working at Capital One Auto Finance

    Pros

    - The benefits are outstanding
    - The annual raises are a high percentage of your salary
    - Promotions are based on skill and visibility, not tenure
    - The voice of the employee is valued
    - Ideas our encouraged and rewarded
    - The environment is professional and still fun
    - The doors to management are wide open
    - The schedules are fantastic; no weekends and no graveyard shift

    Cons

    There could be more focus put on improving the morale of contingent associates.

    Advice to ManagementAdvice

    Keep up the incredible work! Don't ever forget how valuable your employees are. Don't ever sacrifice the open doors for any other priority.

    Recommends
    Approves of CEO
  7.  

    Smart people with little leadership experience/appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager in Plano, TX
    Former Employee - Senior Manager in Plano, TX

    I worked at Capital One Auto Finance

    Pros

    Flexible hours when you need it
    Wages are strong
    Intelligent staff throughout the organization
    Very community-minded with all kinds of great activities

    Cons

    Promotions based on who you know vs. work accomplished
    Culture is deteriorating
    Strong players have all left
    Weak leadership throughout the organization (not valued)

    Advice to ManagementAdvice

    Manage more than one layer below you. Understand all levels of your employees to see what's truly happening. Throughout my time there, I was amazed at how little upper management truly knew about employees beyond their direct reports. This created a culture of employees being "afraid" to speak out in any way against their direct managers. You lose a lot of great employees this way.

    Doesn't Recommend
    Approves of CEO
  8. 1 person found this helpful  

    Over worked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Capital One Auto Finance

    Pros

    the benefits are the only pro

    Cons

    No recognition
    Promotions to those that are lowest on the floor
    Top Producers aren't rewarded, or recognized like they should be
    Screw the people who have the highest rank on the floor by letting them go, accusing them of not completeing the role of their job
    Constant investigation on people if they actually are able to do their job with out being coached
    Management is a joke~ They do not communicate, are not any where to be found when you need help, and are constantly baby sitting you to see if your at your desk

    Advice to ManagementAdvice

    Promote those that have been on the floor and know the role, not outside. Promote those that have the rankings, not the lowest end of the floor that have been inconsistant, and barely know what they are doing. Incent those that deserve it, not those that just barely made it, or just barely had an improvement over the past.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    It's purely who you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX

    I have been working at Capital One Auto Finance

    Pros

    The benefits is all they have left now. Neither the culture nor the pay are what they once were.

    Cons

    The pay and inflexible work arrangements.

    Advice to ManagementAdvice

    Listen to your employees. Stop focusing on cost cutting. The company regularly makes profits yet you don't stop. You've destroyed the CapitalOne (as employer) brand in the DFW area.

    Doesn't Recommend
  10.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Associate in Tulsa, OK
    Current Employee - Customer Care Associate in Tulsa, OK

    I have been working at Capital One Auto Finance

    Pros

    It's a very good place to work. It is very business oriented but still manages to be a playful and enjoyable place to work. Good people, good pay, and good benefits.

    Cons

    Work can get tedious from time to time but that's almost all jobs. Just general office issues nothing specific to COAF.

    Advice to ManagementAdvice

    Keep up the good work. You guys Rock!!!!

    Recommends
    Approves of CEO
  11.  

    Life in the fast lane

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director in Plano, TX
    Current Employee - Director in Plano, TX

    I have been working at Capital One Auto Finance

    Pros

    Very dynamic, challenging company
    You never get bored
    Very smart people
    Good compensation

    Cons

    The non-stop shortage of work prevents managers from fully embracing people management
    as a result, personal development, presence, recognition are not consistently applied

    Advice to ManagementAdvice

    Lead by example

    Recommends
    Approves of CEO

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