Capital One Auto Finance

  www.capitalone.com
  www.capitalone.com
Work in HR? Unlock Free Profile

Capital One Auto Finance Reviews

Updated September 16, 2014
Updated September 16, 2014
74 Reviews
3.2
74 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital One Auto Finance Chairman; Chairman and CEO, Capital One Financial Corporation Rich Fairbank
Rich Fairbank
46 Ratings

Review Highlights

Pros
  • Work/life balance for the right groups is great (in 6 reviews)

  • A lot of the rank and file are genuinely good people (in 6 reviews)


Cons
  • Upper management needs to listen to people and don't take others idea and make it their own by tweaking it a little bit (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Pre-foreclosure department on a downhill slope.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pre Foreclosure Collections  in  Plano, TX
    Current Employee - Pre Foreclosure Collections in Plano, TX

    I have been working at Capital One Auto Finance full-time for more than 10 years

    Pros

    Still flexible about time off. (If your a full time employee).

    Cons

    Deteriorating culture.
    Increasingly lower pay on bonuses (Through underhanded methods).
    Top performers and people who put forth their best efforts aren't rewarded.

    Advice to ManagementAdvice

    Needs to be more concerned about employee morale. All the cake and balloons in the world won't change a lower payscale. People do notice.

  2.  

    I've been here 6 years and I've never wanted to leave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tulsa, OK
    Current Employee - Anonymous Employee in Tulsa, OK

    I have been working at Capital One Auto Finance

    Pros

    - The benefits are outstanding
    - The annual raises are a high percentage of your salary
    - Promotions are based on skill and visibility, not tenure
    - The voice of the employee is valued
    - Ideas our encouraged and rewarded
    - The environment is professional and still fun
    - The doors to management are wide open
    - The schedules are fantastic; no weekends and no graveyard shift

    Cons

    There could be more focus put on improving the morale of contingent associates.

    Advice to ManagementAdvice

    Keep up the incredible work! Don't ever forget how valuable your employees are. Don't ever sacrifice the open doors for any other priority.

    Recommends
    Approves of CEO
  3.  

    Smart people with little leadership experience/appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Manager  in  Plano, TX
    Former Employee - Senior Manager in Plano, TX

    I worked at Capital One Auto Finance

    Pros

    Flexible hours when you need it
    Wages are strong
    Intelligent staff throughout the organization
    Very community-minded with all kinds of great activities

    Cons

    Promotions based on who you know vs. work accomplished
    Culture is deteriorating
    Strong players have all left
    Weak leadership throughout the organization (not valued)

    Advice to ManagementAdvice

    Manage more than one layer below you. Understand all levels of your employees to see what's truly happening. Throughout my time there, I was amazed at how little upper management truly knew about employees beyond their direct reports. This created a culture of employees being "afraid" to speak out in any way against their direct managers. You lose a lot of great employees this way.

    Doesn't Recommend
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Over worked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at Capital One Auto Finance

    Pros

    the benefits are the only pro

    Cons

    No recognition
    Promotions to those that are lowest on the floor
    Top Producers aren't rewarded, or recognized like they should be
    Screw the people who have the highest rank on the floor by letting them go, accusing them of not completeing the role of their job
    Constant investigation on people if they actually are able to do their job with out being coached
    Management is a joke~ They do not communicate, are not any where to be found when you need help, and are constantly baby sitting you to see if your at your desk

    Advice to ManagementAdvice

    Promote those that have been on the floor and know the role, not outside. Promote those that have the rankings, not the lowest end of the floor that have been inconsistant, and barely know what they are doing. Incent those that deserve it, not those that just barely made it, or just barely had an improvement over the past.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    It's purely who you know.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Plano, TX
    Current Employee - Anonymous Employee in Plano, TX

    I have been working at Capital One Auto Finance

    Pros

    The benefits is all they have left now. Neither the culture nor the pay are what they once were.

    Cons

    The pay and inflexible work arrangements.

    Advice to ManagementAdvice

    Listen to your employees. Stop focusing on cost cutting. The company regularly makes profits yet you don't stop. You've destroyed the CapitalOne (as employer) brand in the DFW area.

    Doesn't Recommend
  7.  

    Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Care Associate  in  Tulsa, OK
    Current Employee - Customer Care Associate in Tulsa, OK

    I have been working at Capital One Auto Finance

    Pros

    It's a very good place to work. It is very business oriented but still manages to be a playful and enjoyable place to work. Good people, good pay, and good benefits.

    Cons

    Work can get tedious from time to time but that's almost all jobs. Just general office issues nothing specific to COAF.

    Advice to ManagementAdvice

    Keep up the good work. You guys Rock!!!!

    Recommends
    Approves of CEO
  8.  

    Life in the fast lane

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director  in  Plano, TX
    Current Employee - Director in Plano, TX

    I have been working at Capital One Auto Finance

    Pros

    Very dynamic, challenging company
    You never get bored
    Very smart people
    Good compensation

    Cons

    The non-stop shortage of work prevents managers from fully embracing people management
    as a result, personal development, presence, recognition are not consistently applied

    Advice to ManagementAdvice

    Lead by example

    Recommends
    Approves of CEO
  9.  

    It was a very overwhelming experience, Very clueless and clumsy and chaotic at the same time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Configuration Manager  in  Plano, TX
    Current Employee - Configuration Manager in Plano, TX

    I have been working at Capital One Auto Finance

    Pros

    Great Benefits for employees and great 401k plan

    Cons

    Inadequate Superiors to lead departments and good ole boy network

    No opinion of CEO
  10.  

    Good place to work, not as much pressure as other collection places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collection Associate  in  Tampa, FL
    Former Employee - Collection Associate in Tampa, FL

    I worked at Capital One Auto Finance

    Pros

    Treats people fairly when collecting. Lots of opportunities to learn and grow. Big organization that allows for movement within. Opportunities to get involved in projects and other things while doing your daily collections job.

    Cons

    Tied to the phone, and the clock. Have to login by the shift start time.

    Advice to ManagementAdvice

    Create a career path for people in collections that is not just limited to a collections supervisor. Find ways to find people's skills and talents and pull people from phones to move them to more appropriate areas. The Collections group is a great talent pipeline that needs to be managed effectively.

    Recommends
    Approves of CEO
  11.  

    A good place for fresh graduates who have lots of energey to overtime work and demo their capability.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Analyst  in  Plano, TX
    Former Employee - Senior Analyst in Plano, TX

    I worked at Capital One Auto Finance

    Pros

    Good benefit package. Could learn lots of stuff if u are in early career stage

    Cons

    Workload could be demanding. Lots of politics.

    Advice to ManagementAdvice

    n/a

    No opinion of CEO

Worked for Capital One Auto Finance? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.