Capital One

www.capitalone.com

Capital One Reviews in Baton Rouge, LA

Updated August 12, 2014
Updated August 12, 2014
1,697 Reviews
3.4
1,697 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
888 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

8 Employee Reviews Back to all reviews

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  1.  

    Teller at C.O.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Baton Rouge, LA
    Former Employee - Teller in Baton Rouge, LA

    I worked at Capital One full-time (more than 3 years)

    Pros

    Great training, the pay is average. The vacation time is FANTASTIC and you get eight paid holidays off. You get to know your customers and co-workers well. Many people stay for years.

    Cons

    You must get a set amount of referrals and that can be hard if you are part--time. If you are full time it usually is no problem. Who you manager is makes a big difference in how much you will like this position. One of my managers was great and one was really pushy. You can't refer if you are always nervous.

    Advice to ManagementAdvice

    Cut back on some of the mandatory training paperwork. You take away from tellers doing other truly necessary duties. Make student account available.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Exciting and forever changing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker in Baton Rouge, LA
    Current Employee - Relationship Banker in Baton Rouge, LA

    I have been working at Capital One full-time (more than a year)

    Pros

    If you are at a busy branch, you have a chance to make great incentives. If you are that lucky, the sky is the limit on your incentive pay.

    Cons

    Policy and procedures seem to change weekly and without notice. Nothing is consistent.

    Advice to ManagementAdvice

    Management should do a better job at building employees for the purpose of promotion.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great associates!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Banker in Baton Rouge, LA
    Current Employee - Business Banker in Baton Rouge, LA

    I have been working at Capital One full-time (more than 5 years)

    Pros

    Challenging, engaging, rewarding. High caliber associates

    Cons

    Technology limitations, strict regulatory environment, constant change not always for the better

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not a Horrible Place to Work"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Banker in Baton Rouge, LA
    Current Employee - Relationship Banker in Baton Rouge, LA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Capital One offers set hours in an office environment. The insurance and 401k are equal to or better than most companies I've compared notes on.

    Cons

    incentive plan/sales goals constantly change, dealing w/back office departments can be extremely frustrating, no consistent direction between branches, ie: no one is on the same page about anything.

    Advice to ManagementAdvice

    Capital One needs a clearly defined gameplan. We spend more time trying to keep up w/the changes than anything else.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Previously great company to work for, unfortunately no longer the case.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Assistant Branch Manager in Baton Rouge, LA
    Former Employee - Assistant Branch Manager in Baton Rouge, LA

    I worked at Capital One

    Pros

    Capital One's benefits are terrific. Their PTO/Vacation plans are also great. Insurance provided is well above industry average. Company also provides 5k/year for Full Time Employee Tuition Reimbursement. Dental, Vision, Term Life, AD&D, Disability insurance offered as well. 401(k) match 3% dollar for dollar, and the next 3% .50/dollar. Employee accounts also include free checks, cashier's checks, and no service charges. Training is also very well done, and their internal policy database is very helpful.

    Cons

    Recently there has been a change in upper management. As a result of that change, and the Dodd-Frank Financial "Reform" bill, there have been severe cuts in staffing and costs industry wide. Now management is micro-managed excessively and needlessly. This is a from Top-to-Bottom problem. From Tellers up to Senior Management there is more coaching taking place thank actual work.

     Emphasis on customer service seems to be lip service. Employees are not empowered to make meaningful decisions at any level, and redundancy is rampant.

     Sales and service incentive tracking is archaic at best, and in-accurate on a good day. Sales tracking systems often crash several times, causing people to be paid incentives incorrectly or not at all is not uncommon. Incentive program payments have being reduced approximately 25% annually for the past three years.

    Oftentimes new product or business lines are rolled-in or rolled-out in unrealistic time-frames, with no real support.

    Examples:
    -Mortgage products presently can have up to a 60 days lag time before they get to underwriting, causing duplicate credit applications to be required to proceed with the loan.
    -Unsecured loan products were completely canceled with three days notice to branches.
    -Mortgage leads can oftentimes go 30-60 days without being called due to lack of staffing, or lack of accountability.
    -Underwriting is excessive, unrealistic, and completely without accountability.
    -Branches have previously been told to stop proactively selling credit-cards completely with short notice.

    The computer systems are not integrated, and are a patchwork of programs which make accomplishing simple tasks tiresome and difficult. Branches are staffed at a bare-minimum, and customer service suffers as a result.

    Promotion from within has also suffered as of late, and a large percentage of the senior management comes from outside the bank with little or no experience with the company. Promotion and talent development internally has fallen off a cliff in recent years.

    Advice to ManagementAdvice

    Management needs to concern itself primarily with customer service. Empower your employees, and reward quality employees. Integrate your systems, and promote from within to motivate your employees. Also empower regional managers with ties to the community, and decentralize lending decision makers.

    Doesn't Recommend
  7. 1 person found this helpful  

    Good while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Representative in Baton Rouge, LA
    Former Employee - Collections Representative in Baton Rouge, LA

    I worked at Capital One

    Pros

    Great company, loved my co-workers and managers, pay was decent.

    Cons

    Never know when they will reorganize a department.

    Advice to ManagementAdvice

    Don't changes so often.

    Recommends
    No opinion of CEO
  8. 1 person found this helpful  

    Capital One BANK (previously Hibernia)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Systems Analyst/Administrator in Baton Rouge, LA
    Former Employee - Systems Analyst/Administrator in Baton Rouge, LA

    I worked at Capital One

    Pros

    Let me clarify that I worked for Capital One BANK, or the New Orleans-based bank Hibernia, which was one of the first banks purchased by Capital One, N.A. in 2005. It was very friendly, open, and very, very efficient. Local communication within the company was clear, everyone knew to whom to report or whom to call if there were a problem. Advancement opportunities and salary compensation were often fair as the Bank took care of its employees and often treated them like family. Capital One Bank was very generous about paid time off, holidays, sick leave. To summarize:
    - Pleasant Environment
    - Fair advancement opportunities
    - Good local communication

    Cons

    Over time, communication broke down within the company and the Corporate Red Tape took over. Bank employees were treated as if they were ignorant. Changes in policy slowed, eventually nullifying, the efficiency that the original bank once had. Managers became distant figureheads and employees were prevented from actually doing their jobs by red tape. There was a lot of wasteful spending, money which could have been put back into the company. I would not be led to believe that one's job is secure due to layoffs in favor of foreign outsourcing. To summarize:
    - Very poor distance communication
    - Corporate "Red Tape"
    - Wasteful spending
    - "Us" versus "Them" mentality between the Bank/Corporate sides
    - Job security

    Advice to ManagementAdvice

    Stop. Wasting. Money. Contractors, hardware, outsourcing, software upgrades, end-of-life computers, etc...please think about where the money is actually going. Invest in your local employees, stop outsourcing HR and IT, and begin treating all employees like they are valuable. If you don't care about them, they won't care about you (or your customers). Employees who feel like their company cares about them will work harder, will stay longer, and be more motivated than workers who feel like they work for a giant.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Administrative Assistant in Baton Rouge, LA
    Former Employee - Administrative Assistant in Baton Rouge, LA

    I worked at Capital One

    Pros

    There is good opportunity for career growth within the organization. Pleasant working environment

    Cons

    questionable choices of management positions

    Advice to ManagementAdvice

    Make sure the people you hire are mentaly stable.

    Recommends
    No opinion of CEO

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