Capital One Reviews in Brooklyn, NY

Updated September 23, 2014
Updated September 23, 2014
1,569 Reviews
3.4
1,569 Reviews
Rating Trends

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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
807 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 246 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 50 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 63 reviews)

More Highlights

4 Employee Reviews Back to all reviews

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  1.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY

    I worked at Capital One

    Pros

    Good PAy, benefits after 90 days

    Cons

    Didnt like the management, not much paid time off

    Advice to ManagementAdvice

    Be more strict on the mangement, they just do as they like,.

    Recommends
  2.  

    Run away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Brooklyn, NY
    Former Employee - Bank Teller in Brooklyn, NY

    I worked at Capital One full-time (more than an year)

    Pros

    There weren't many pros about working here. The only ones I can list are paid time off/vacation, great company training, great coworkers, and decent medical benefits and 401k program.

    Cons

    Everything else not listed above. Such as, management lack major communication skills, often times employees were forced to work over 40 hours a week but not paid for overtime because often time the amount of overtime allowed was exceeded. The location was horrible, huge branch with very few tellers and RB's to assist large crowds that frequently visited the branch. Very difficult to get time off because of the lack of employees hired (company preferred to overwork current employees rather than hire more).

    Advice to ManagementAdvice

    Take the time to communicate with everyone! All level of branch management should be on the same page. Treat the employees as human and not robots. Be more sympathetic towards the employees.

    Doesn't Recommend
    Negative Outlook
  3.  

    No direction & poor management!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Banker in Brooklyn, NY
    Former Employee - Relationship Banker in Brooklyn, NY

    I worked at Capital One full-time (more than an year)

    Pros

    This is an ok job if you want a check and benefits. You're more likely to get more compensation at Bank of America or Chase. Where most customers were closing their accounts and leaving to.

    1)The benefits are pretty good. Health care is good, the CEO honestly likes his company and its obvious. They want employees to be involved in the community.
    2)Coworkers can make or break your experience (like most jobs). However, coworkers are usually amazing. I'll admit that.
    3)Company has simple yet positive values which do not come across as phoney.
    4)Bonus structure, you get paid your bonus every month.
    5)If you could somehow make it out of retail banking, this is a pretty good company to work for.

    Cons

    1)District managers treat those below them like crap.
    2)No one ever has an answer to any problem and makes employees look silly in front of customers. Simple tasks require you to call a hotline, where they place you on hold and customer gets frustrated.
    3)Technology is the worst I've seen in the industry, makes for a frustrating experience for workers and customers alike.
    4)Managers can be rude to employees and customers.
    5)Inferior products and rude service reps.
    6)Tons of paperwork for simple/mundane tasks which frustrates workers and employees alike.
    7)Very high turnover due to poor hours, high levels of stress and low pay.
    8)Company has a lot of rude workers as customer service reps. Made me uneasy to recommend company products because the customer service reps seemed to encourage and or dare customers to close their accounts.

    Advice to ManagementAdvice

    Treat your employees like they are human! Stop changing bonus structure and pay people more. It's no wonder the company comes across as low value. Most customers do not use this bank as their primary bank for that reason.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Overworked, underpaid, good people are often pushed out, incredibly low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager in Brooklyn, NY
    Former Employee - Teller Manager in Brooklyn, NY

    I worked at Capital One full-time (more than 3 years)

    Pros

    There were a few excellent people that I worked with on the branch and district level, and the research and adjustments department were always amazing to me.

    Cons

    Made 15,000 a year less than the low end of the spectrum for my position on glass door. Was illegally denied overtime pay due to a combination of company policy and poor management. Was harassed repeatedly by manager with little actual recourse to HR. Common course of business was to significantly understaff branches and then fire staff "for cause" for failing to meet sales and audit goals in the time allotted.

    Advice to ManagementAdvice

    Adequate staff levels should always be maintained, workers should have the ability to request help for problematic interactions with branch managers, and wages and salaries should be commensurate with other major banks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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