Capital One
3.4 of 5 1,358 reviews
www.capitalone.com Mc Lean, VA 5000+ Employees

Capital One Reviews

These reviews contributed towards 2011's Best Places to Work recognition. See ratings and reviews for all time.

82 Employee Reviews
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Review Highlights

Pros:
  • "Easy to manage work/life balance with flexible schedule and ability to work at home"
    in 202 reviews
  • "Work-from-home policy is dependent on team individually, but is generally flexible"
    in 44 reviews
Cons:
  • "Work life balance is excellent and I have a very talented department manager"
    in 49 reviews
  • "Performance management process does not encourage associate alignment to corporate goals"
    in 56 reviews
  • Show more review highlights

Reviews

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    1 person found this helpful  

    Smart top management, largely capable people and culture, less political than competition

    Manager, Project Management (Current Employee)
    Richmond, VA

    Pros* Great values, sensible and largely competent top management
    * Strong support for employees' work-life balance and flexible work options (eg: working from home)
    * Support for lateral movement for employees
    * Largely less political compared to competition, and quick to adapt business strategy and adjust priorities in response to broader market environment

    Cons* Still integrating the multiple Bank acquisitions, overall culture is not consistent, very hierarchical in many groups (different from the Capital One of a few years ago)
    * Lack of savvy around investment in technology infrastructure, aging systems and massive inefficiencies that are finally slowly being addressed. Not too dissimilar to other banks but for a company that grew up on innovation and analysis-driven strategy, its taken a while to realize that ongoing technology investment is needed to support the quality data and analytical tools the company needs

    Advice to Senior Management* Aggressively drive to a uniform positive culture, actively dismantle the hierarchical environment everywhere it exists in the company
    * Continue providing the executive support to fix technology infrastructure and maintain an ongoing attitude of investment. Just like everything else that matters (employees, customer service, operational processes, etc.) technology needs ongoing investment to support the strategic objectives and not be a roadblock to success

    Yes, I would recommend this company to a friend

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    Great place!

    Business Director (Current Employee)
    McLean, VA

    ProsIts a great place to work

    ConsIt can get too analytical at the cost of common sense business

    Advice to Senior ManagementNone

    Yes, I would recommend this company to a friend

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    good place, but very competitive and a bit of a "cult" culture particularly in M&A

    Manager (Former Employee)
    Richmond, VA

    Pros- smart people
    - decision making delegated to the lowest levels

    Cons- cult like feeling
    - integration issues

    Advice to Senior Managementcreate more rotation opportunities for employees

    Yes, I would recommend this company to a friend

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    BA Review

    Business Analyst (Former Employee)
    Plano, TX

    ProsFlexible environment
    Great bonus
    Good people
    Stress good tactical leadership

    ConsVery disorganized
    Sales force mentality
    Basically acting like a collection agency for overdue accounts

    Advice to Senior ManagementSpend more on IT and stop outsourcing everthing

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    2 people found this helpful  

    Good for post grads, but don't get stuck there

    Data Analyst (Former Employee)
    McLean, VA

    ProsCap One has a lot of experience to offer post college graduates, especially in analyst roles. The company generally has multiple levels of great management which will get said entry-level employees quickly up to speed on corporate analytics. There's also a plethora of systems for the analysts to work on and the learned fundamentals are highly valuable for future careers. It's a great environment, if used for a stepping stone to other careers.

    ConsBeing a large company and having a fairly "locked" management structure, it is very difficult for newer employees to advance to management levels. Some friends of mine interviewed there recently, and said they had spoke to analyst managers who had been there for 10-15 years, each of whom never worked a different job since college! If you're looking for the be-all-end-all employer and are happy with 3-5% salary bumps every year, then by all means head over to Cap One.

    However, if you think you're good at what you do and are expecting to double your salary in 5 years, then do not go to Cap One. It doesn't matter how smart you are, you will not move up quickly. If you find yourself in this category, you may want to consider a smaller business (<1,000 employees) - that's where you will find some serious career growth and career advancement opportunities.

    Advice to Senior ManagementWith the stagnation of the credit industry, there is little that can be done to facilitate employee advancement (at a company like Cap One). If I were management, I'd create a process in which we only hire drones (who don't care about their careers) leaving the truly ambitious to pursue careers at companies where they can make more of an impact.

    No, I would not recommend this company to a friend

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    It is an OK place for new graduates

    Anonymous Employee (Former Employee)
    Richmond, VA

    ProsGood starting point for new graduates. C1 hired a lot new graduate from different majors so it is a good starting point to get a step into the door of financial world.

    ConsFor technical person, no much growth room or opportunity for their skills.

    Advice to Senior ManagementNeed to enhance the analytical side of the company and retain the talent. New graduates tend to leave in mass after 1-2 years .

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    Great work-life balance

    Anonymous Employee (Current Employee)
    Richmond, VA

    ProsThere is a great balance of work and social life. Management is respectful and helpful to subordinates and there is a lot of flexibility to move within the company. Associate development is important to the company and associates have lots of opportunities to make a difference and keep aware of high-level decision making.

    ConsThere is some resistance to change at times and some associates are overworked while others have much lighter schedules. The company seeks agreement, sometimes going too far in this.

    Advice to Senior ManagementKeep up the executive speakers and make the Rich meetings accessible to everyone. Keep up the notifications on strategic developments.

    Yes, I would recommend this company to a friend

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    Results-Oriented & Efficient Organization

    Business Analyst (Current Employee)
    Richmond, VA

    ProsWell-run and efficient, for a large corporation.
    Great work/life balance and a focus on results.
    Very competent people throughout organization.
    Excellent benefits and facilities.

    ConsPeople often get promoted to management roles because they're good analysts, not because they'd make good managers.
    Some people make have ethical qualms about working for a company whose primary line of business is sub-prime credit card lending.

    Advice to Senior ManagementTry to re-orient promotion practices at the lower level so that people don't get promoted into management roles simply because they're good at their jobs; allow for increases in pay without necessarily giving people managerial responsibility.

    Yes, I would recommend this company to a friend

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    Great place to work.

    Anonymous Employee (Current Employee)
    Richmond, VA

    ProsGreat compensation and great culture.

    ConsI do not think there are any downsides.

    Advice to Senior ManagementKeep on doing what you are doing.

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    1 person found this helpful  

    Is ok

    Fraud Account Supervisor (Current Employee)
    Richmond, VA

    ProsMy coworkers may be the only reason I still work here :(

    ConsMy department is open until 11 pm which means if you arent' performing well, you'll be here till 11 pm

    Advice to Senior Managementno advice

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Glassdoor is your free inside look at Capital One reviews and ratings — including employee satisfaction and approval rating for Capital One CEO Richard D. Fairbank. All 82 reviews posted anonymously by Capital One employees.