Capital One Home Loans

  www.capitalone.com
  www.capitalone.com

Capital One Home Loans Reviews

Updated November 2, 2014
Updated November 2, 2014
20 Reviews
2.9
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Lynn Pike
4 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Underwriter in Dallas, TX
    Current Employee - Associate Underwriter in Dallas, TX

    I have been working at Capital One Home Loans full-time (more than an year)

    Pros

    Company culture was very positive. The company holds a lot of events to promote morale. Employee wellness is also very well supported.

    Cons

    Like any company, the department in which you work makes all the difference. The company is not afraid to make changes and this can sometimes leave you feeling a little lost.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Unit Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Home Loans

    Pros

    The Compensation and facilities were good

    Cons

    People Managers can't manage the people then are rated as average when feedback is given about their people manager skills.

    Advice to ManagementAdvice

    Before you decide to layoff your employees make sure you are making the right decision. Capital One lost alot of talented people in a hastily made move.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Coordinator in Wilmington, DE
    Current Employee - Senior Coordinator in Wilmington, DE

    I have been working at Capital One Home Loans full-time (more than 3 years)

    Pros

    family oriented, diverse culture which is very welcoming

    Cons

    moving departments and not placing people into different positions

    Advice to ManagementAdvice

    keep your talent inhouse

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    One of the best companies I have worked for, they value their employees and their customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loan Processor in Plano, TX
    Current Employee - Loan Processor in Plano, TX

    I have been working at Capital One Home Loans full-time (more than 3 years)

    Pros

    Flexible with hours and has extreme integrity.

    Cons

    They are down sizing to keep processes smooth and simple.

    Advice to ManagementAdvice

    Embody the Capital One values every day.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Busy, lots of work, inefficient use of resources

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Analyst
    Former Employee - Senior Business Analyst

    I worked at Capital One Home Loans as a contractor (more than an year)

    Pros

    I worked at both the Plano, TX and Richmond, VA campuses during the time I was with Cap One. Both locations had a nice work environment, great facilities and a friendly atmosphere.

    Cons

    IT Development was a pseudo - agile, sprint/scrum structure. If management was more agile it would work better. There were relatively few full time employees, mostly contractors and it seemed like the contracting companies would compete with each other rather than cooperate. Without much management oversight there were a lot of inefficiencies.

    Advice to ManagementAdvice

    Managers seemed to be in their own world and involved in constant meetings rather than overseeing hands-on in actual project work. Because of that there was a lot of duplicate work being done. Throwing more people in each "bay" doesn't get more work done and neither does shipping work off-shore. The managers need to spend less time in management meetings and more time understanding the projects they are leading and how they fit into the big picture.

    Neutral Outlook
    No opinion of CEO
  7.  

    Try somewhere else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Consultant in Houston, TX
    Former Employee - Mortgage Consultant in Houston, TX

    I worked at Capital One Home Loans full-time (less than an year)

    Pros

    Can't think of a single one, except corporate culture. They couldn't do anything right.

    Cons

    Horrible processing, underwriting, management non-responsive, more focused on over-charging customers on credit cards that doing mortgage loans, and held a huge employee meeting to tell us exactly that. They ask for feedback, but then ignore constructive criticism and dismiss it just the same. No customer experience focus at all.

    Advice to ManagementAdvice

    Close the mortgage division. concentrate on your credit cards, because you do more harm than good with your mortgage division.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Instability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital One Home Loans

    Pros

    Great people to work with

    Cons

    The company does not understand the mortgage business

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    You'll get a solid paycheck, but don't expect loyalty from the management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Plano, TX
    Current Employee - Analyst in Plano, TX

    I have been working at Capital One Home Loans full-time (more than 3 years)

    Pros

    - Campus in Plano is very nice
    - Pay and benefits seem to be good, though you may get better elsewhere

    Cons

    - Business doesn't seem to 'get' the need for operations excellent
    - If you're not a favorite, don't expect to get promoted
    - Sizable pockets of questionable people management including managers who blame their reports when things go wrong

    Advice to ManagementAdvice

    - Anonymous surveys aren't. Employees are smart enough to understand that negative feedback will generate repercussions.
    - Spend less time overanalyzing the numbers and more time talking to the people doing the work
    - Performance review payout structure discourages teamwork among peers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Just a check!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HL Servicing in Plano, TX
    Current Employee - HL Servicing in Plano, TX

    I have been working at Capital One Home Loans full-time (more than an year)

    Pros

    Receiving a check, health benefits, Vacation hours...

    Cons

    The pay is EXTREMELY low for entry level associates!!!! There has been constant change before we inquired ING Direct but now it's so much worse... The change says alot about the instability of Capital One as a whole and also says alot about how weak management is. Most managers are incompetent!!!!! You will be reprimanded for taking too much PTO, questioning certain policies/ how things are ran.... Management doesn't care about employees AT ALL regardless of how much you help with different projects or how hard you work... There's ALOT of upper management that look down on Reps & think they are superior... They do NOT value employee loyalty and/ hard work..

    Advice to ManagementAdvice

    Treat & pay your employees well... If your employees are treated & paid fairly, then your company will succeed...

    Doesn't Recommend
    Negative Outlook
  11.  

    Great potential, run into the ground

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Specialist in Overland Park, KS
    Former Employee - Loan Specialist in Overland Park, KS

    I worked at Capital One Home Loans full-time (more than an year)

    Pros

    Excellent earning opportunity.
    Great selection of loan products and the scale to negotiate custom products.
    Excellent sales coaches and good CRM tools.

    Cons

    Huge corporation took over a high-performing startup and corporatized it to death.

    Advice to ManagementAdvice

    Don't crush the culture that makes an acquisition successful.

    Recommends
    Neutral Outlook

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