Capital One

  www.capitalone.com
  www.capitalone.com

Capital One Reviews in McLean, VA

Updated November 22, 2014
Updated November 22, 2014
1,639 Reviews
3.5
1,639 Reviews
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Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
851 Ratings

Review Highlights

Pros
  • Flexible work timings at Capital One helps to maintain work life balance (in 255 reviews)

  • Work-from-home policy is dependent on team individually, but is generally flexible (in 70 reviews)


Cons
  • Work-life balance sucked tremendously because the questionable shifts they have you work (in 60 reviews)

  • Performance management process does not encourage associate alignment to corporate goals (in 66 reviews)

More Highlights

139 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Bad culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in McLean, VA
    Current Employee - IT Manager in McLean, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    Their 401k match is pretty good but the salary isn't compatible with the market.

    Cons

    They don't treat people right and people who's been with the company for a long time runs the show regardless effectiveness or efficiency. All power of IT is in Richmond so if you're located other than Richmond, it will be hard to be recognized.

    Advice to ManagementAdvice

    Treat people right and give them advancement they deserve not because so and so knows who.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    A company for extremely introverted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst in McLean, VA
    Current Employee - Operations Analyst in McLean, VA

    I have been working at Capital One full-time (more than an year)

    Pros

    Great work-life balance: You can find your level of commitment with respect to balancing career growth with personal interests.
    Hire talented folks: They hire from great programs and consulting firm; but they do not use that talent well.

    Cons

    Values internal experience extremely disproportionately: If you come in with a lot of external experience, then be prepared to fail. An ideal career path is to come in out of undergrad and stay till retirement.
    Very hierarchical: Operates in a very regimented top-down culture that entertains very little out-of-the-box thinking. If you are someone who wants to think strategically and tend to ideate a lot, you are likely to make enemies.

    Advice to ManagementAdvice

    The successful credit workforce from early 2000's has transformed the company into an analysis-paralysis environment that is obsessed with endless non-value-add conversations about punctuation and formatting. Organic growth has been flat for years and work-force still seem to think its acceptable to continue to operate in a government-style bureaucracy beating down new ideas and external experienced hires who generally come with them. I recommend a Jack Welch style firing spree to drive some fear into folks to start.

    Secondly, for only 40K+ full-time workforce, performance measurement is 100% behavior-based and supported by anecdotal evidence. Simply talking about working a lot is considered an accomplishment.

    Having consulted in the past and worked for multiple firms, I think the culture has become very 'fat' and self-defeating. A shake-up starting from the CEO would only be a starting point.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Governance Manager in McLean, VA
    Former Employee - Data Governance Manager in McLean, VA

    I worked at Capital One full-time (more than an year)

    Pros

    Great and health work place, possible ways to grow.

    Cons

    Too much of a red tape

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Capital One Auto Finance (COAF)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in McLean, VA
    Former Employee - Relationship Manager in McLean, VA

    I worked at Capital One full-time

    Pros

    Energetic and fun team environment, good benefits, great training. Upper management is excellent in my experience-very dedicated. It's a good opportunity for career auto industry people. If you aren't 100% committed to auto finance or the auto industry in general, not only will this be a temporary gig for you but it will also have a limiting effect on future career opportunities (and good luck trying to get a Capital One recruiter to help you with an internal transfer: they are simply not interested in helping current employees).

    Cons

    Work on the weekends, call center environment, open cubicle layout and it's business-casual despite the fact that you work over the phone all day. Your success in the role is highly dependent on a lot of other people, i.e. teammates, customers, managers, underwriters, employers, etc., so a lot of things (including your success in this position) can be and are out of your control. Career opportunities rapidly diminish past the senior relationship manager role, so be prepared to relocate to Plano, TX for COAF advancement. "Senior" Relationship Managers are mostly young with little to no prior management experience.

    Advice to ManagementAdvice

    People don't quit companies, they quit managers: do you have the right managers in place?

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 9 people found this helpful  

    Formerly a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Business Manager in McLean, VA
    Former Employee - Senior Business Manager in McLean, VA

    I worked at Capital One full-time (more than 3 years)

    Pros

    High energy place, smart people around, quality of work

    Cons

    The card division had worsened over the years. Politics had taken root in the culture. From being a fair and progressive company, the place had become a joke.
    The management selects a bunch of individuals based on perception and then gives them a free pass to success. The selection is purely based on perception rather than true results. The place was hell bent on showing how open it is to certain historically disadvantaged groups and gave favorable benefits to them inspite of work not upto the mark. (Hint: if you are from such groups might not be a bad idea to join )
    Promotions especially to the dir level make no sense, its purely driven by who "likes" you!

    Advice to ManagementAdvice

    The hippopotamus program is a failure! Wake up, dont base your management on theories written by some business gurus who at the end of the day want to sell their books and seminars. Remember what brought you success in the first place. Otherwise the place will be full of only hippos with no one to do the actual work. You wont have any lessons learned decks to share anymore. There wont be any company left

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Awesome place to grow your career, especially for newbies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Principal Data Analyst in McLean, VA
    Current Employee - Principal Data Analyst in McLean, VA

    I have been working at Capital One full-time (more than 3 years)

    Pros

    You are surrounded by amazing people, and the energy is infectious. You can came a long way very quickly as a new hire, especially because of the Analyst Development Program trainings and networking opportunities.

    There is a formal review process, so if you are good, you can move up quickly. I increased my salary by 50% in 2.5 years due to generous raises and fast promotions. Capital One is a feedback culture, so you can always learn how to improve. You can tell your boss candid ways for him to improve as well (and he actually acts upon it).

    Every day is different. You can keep pushing yourself to learn more, and it's relatively easy to change roles if you find something more aligned with your interests.

    The CEO makes it a point to talk to the entire company once a year, even though it requires him renting out huge theaters all across the country and spending several days repeating the same speech. Capital One also has the most ethical practices in the credit-card industry (i.e., we don't want to make money by tricking people into fees), and they are always pushing to get better.

    Cons

    Job roles can be siloed. Data analysts can code without knowing the business context, and business analyst can try to do their jobs without having a grasp of coding. That said, if you are motivated, you can switch between teams / job roles here easily, or expand on your current responsibilities.

    You will work with many people from the HSBC acquisition who aren't the same caliber of talent / motivation

    If you live in Northern Virginia, you are sometimes the only person in your office working on a project with 10 people from Richmond. Get used to the phone and / or the company shuttle.

    Advice to ManagementAdvice

    Keep embracing the "Change Banking for Good" mission. It definitely makes sense when we can waive fees, etc., in certain situations for a better customer experience.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 5 people found this helpful  

    Slow growth, shrinking careers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in McLean, VA
    Current Employee - Senior Director in McLean, VA

    I have been working at Capital One full-time (more than 8 years)

    Pros

    Surround yourself with really smart people working in a great culture. Good work life balance and interesting work

    Cons

    Company growth has slowed after recent acquisitions, especially in the credit card segment which is the largest. If you're not working on the top 2-3 projects considered important by very senior management, you are in a career dead end

    Advice to ManagementAdvice

    Be honest about career growth and speed of progress - this isnt a small fast growth company anymore

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Not terrible, not great either

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at Capital One full-time (more than 3 years)

    Pros

    Friendly folks for the most part. Vacation policy is really very limited, but can be mitigated with purchased vacation time. They understand that you have a life outside and do not try to "own" you.

    Cons

    Management doesn't always know what's going on with their business. Seems that there's a disconnect at times - grassroots ideas come up but cannot adequately be brought to the management team. Often those ideas either do not get any visibility or they get implemented but after a totally unnecessary wait.

    Advice to ManagementAdvice

    Same advice as to every large company: Treat your employees as professionals and listen to the people doing the work for you. So often they are your customers and come with a perspective you cannot really have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Bring your "A" game

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in McLean, VA
    Current Employee - Senior Director in McLean, VA

    I have been working at Capital One full-time (more than an year)

    Pros

    Entrepreneurial environment, passionate associates, consensus-based organization, massive investments in their employees

    Cons

    Too many processes to get basic things accomplished, has become extremely bureaucratic

    Advice to ManagementAdvice

    Sometimes you have to make a tough decision upfront and cut the fat

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 5 people found this helpful  

    Company with no vision for the Capital One Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA

    I worked at Capital One full-time

    Pros

    Great Medical, Dental and Vision benefits

    Cons

    Layoff is the order of the day. There is a regular massive layoff due to what the senior leadership describe as 'restructuring'. Capital One is so convinced they will lay people off regularly that they have a Career Development Center office in their Richmond location and works with a company called LHH to help their laid off employees transition out of the company.

    Additionally, the annual employee performance review is not based necessarily on how well you have performed over the past year but how you compare to others in the same level but who may not be doing anything related or close to what you are doing. Your annual bonus depends on how well your manager can represent you in the presence of other managers and/or how well or badly everybody in your level did over the previous year.

    Advice to ManagementAdvice

    Review your layoff practice and performance review process

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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